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Babies, Ninjas and Sprint Social Media  Jason Gertzen Business Communicators Summit 2010 Feb. 4, 2010
Social Media “grew up” at Sprint in 2009 ,[object Object],[object Object],[object Object],[object Object]
Personal dialogue in real time ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Customers expect us to meet them there
Teach your way to support for social media ,[object Object],[object Object],[object Object]
Find Partners inside your company ,[object Object],[object Object],[object Object]
Sprint’s Reputation ,[object Object],[object Object]
Reinforcements for vast land of social media
Sprint Social Media Ninjas ,[object Object],[object Object],[object Object],[object Object],[object Object]
“ Help Twitter”
“ Thanks @Sprint”
Are you ready to connect with your customers? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Sprint Social Media Story: Customer Care

Notes de l'éditeur

  1. Set presentation title in Arial Italic 48 pt. Black. Set title of presentation in footer menu in 16 pt. 80% gray When printing presentations, use the handout option to avoid printing a black background.
  2. Ask – how would you handle these situations/questions? Have you dealt with these issues before?
  3. What could we have done differently? What would you do?
  4. So what does this have to do with Social Media? The same Ninja training principles apply when talking to customers online in Social Media.