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Becoming Global Competent  —— Methods of Developing Intercultural Sensitivity Hangzhou, Dec 29th, 2010 Prof. Dr. Hora Tjitra &zhoujia
Agenda 8 Cross-cultural & Intercultural Training  10 Intercultural Exposure 13 E-learning  4 Introduction  1 2 The Development Model of Intercultural Sensitivity (DMIS) 6 3 How to Develop Intercultural Sensitivity ? 7 4 New Approach to Intercultural Training for The Global  Manager 15
Introduction
Introduction  Intercultural Sensitivity (IS) is proved to be a valid predictive factor for intercultural effectiveness (Cui& Van den Berg, 1991) Employees with high intercultural sensitivity scored significantly  higher than employees with low intercultural sensitivity in terms of service attentiveness, revenue contribution, interpersonal skills, job satisfaction, and social satisfaction as they relate to cross-cultural encounters (Sizoo, etc, 2005) How to develop  intercultural sensitivity of employees working in international environment  is valued by more and more organizations .
The Development Model of Intercultural Sensitivity (DMIS)
Development Model of Intercultural Sensitivity (DMIS) ,[object Object],[object Object],Ethnocentric Stages Ethnorelative Stages
How to Develop Intercultural Sensitivity?
Cross-Cultural & Intercultural Training   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Cross-cultural training has been defined as an educative process focused on promoting intercultural learning through the acquisition of behavioral, cognitive, and effective  competencies required for effective interactions across diverse cultures  (Landis & Brislin, 1996; Morris & Robie, 2001)
Not all Cross-Cultural Competencies Can Be Taught ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],dynamic ,[object Object],[object Object],[object Object],[object Object],dynamic ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],stable
The Effectiveness of Cross-cultural Training: ,[object Object],[object Object],[object Object],[object Object]
Intercultural Exposure ,[object Object],[object Object],[object Object],[object Object],[object Object],Time  and intercultural sensitivity: Encountering culture differences and intercultural sensitivity:
Weakness & Suggestions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Weakness Suggestions
E-learning  ,[object Object],[object Object],[object Object],[object Object]
Strength & Weakness With the help of computer-mediated communication, the students took a journey of discovery and reflection where their understanding of the behaviors, beliefs, concepts, ways of interacting in their own and the other culture was exchanged, discussed, negotiated, and even refined ,[object Object],[object Object],Strength Weakness
New Approach to Intercultural Training for The Global  Manager
Apply Culture Intelligence to Cross-Cultural Training role-plays, narrative plays and theater training able to adapt behavior to be appropriate to any given cultural context Behavior expose an uninitiated person through a series of short, simple, and controlled intercultural interactions in a classroom setting Culture empathy and strong sense of efficacy engage in a problem-solving and strategic approach to overcoming obstacle Motivation  general cultural assimilator or culture based assimilator strategy of learning how to learn, or meta learning, Including  planning, monitoring, and evaluating Meta cognition documentary and experiential methods total knowledge and experience concerning cultural adaptation of an individual stored in memory Cognitive Training methods  Features The facet  of CQ
Designing an Intercultural Training
Strength & Weakness ,[object Object],[object Object],[object Object],[object Object],[object Object],The effectiveness  remains a question, and how to implement is not so  clear. Besides, the whole process may last longer than usual training approach.  .
Thank You Contact us via… Mail:  [email_address] 63.com http:  //sinau.986/hc li

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Sample

  • 1. Becoming Global Competent —— Methods of Developing Intercultural Sensitivity Hangzhou, Dec 29th, 2010 Prof. Dr. Hora Tjitra &zhoujia
  • 2. Agenda 8 Cross-cultural & Intercultural Training 10 Intercultural Exposure 13 E-learning 4 Introduction 1 2 The Development Model of Intercultural Sensitivity (DMIS) 6 3 How to Develop Intercultural Sensitivity ? 7 4 New Approach to Intercultural Training for The Global Manager 15
  • 4. Introduction Intercultural Sensitivity (IS) is proved to be a valid predictive factor for intercultural effectiveness (Cui& Van den Berg, 1991) Employees with high intercultural sensitivity scored significantly higher than employees with low intercultural sensitivity in terms of service attentiveness, revenue contribution, interpersonal skills, job satisfaction, and social satisfaction as they relate to cross-cultural encounters (Sizoo, etc, 2005) How to develop intercultural sensitivity of employees working in international environment is valued by more and more organizations .
  • 5. The Development Model of Intercultural Sensitivity (DMIS)
  • 6.
  • 7. How to Develop Intercultural Sensitivity?
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15. New Approach to Intercultural Training for The Global Manager
  • 16. Apply Culture Intelligence to Cross-Cultural Training role-plays, narrative plays and theater training able to adapt behavior to be appropriate to any given cultural context Behavior expose an uninitiated person through a series of short, simple, and controlled intercultural interactions in a classroom setting Culture empathy and strong sense of efficacy engage in a problem-solving and strategic approach to overcoming obstacle Motivation general cultural assimilator or culture based assimilator strategy of learning how to learn, or meta learning, Including planning, monitoring, and evaluating Meta cognition documentary and experiential methods total knowledge and experience concerning cultural adaptation of an individual stored in memory Cognitive Training methods Features The facet of CQ
  • 18.
  • 19. Thank You Contact us via… Mail: [email_address] 63.com http: //sinau.986/hc li