Information about learning & development programs in Panda Academy, Azizia Panda United Inc.

1. PANDA ACADEMY
Training Programs Booklet
Developing Future Leaders
ah – 02 6916644 Ext. 279 Riyadh – 01 2298255 EXT: 1140 Dammam – 03 8686700 Ext. 247 Qassim – 03 69 4242 Ext. 200

2. Introduction
People Development & Panda Competencies:
Training Our curriculum for leadership & management is based on Panda behavioral
In line with Panda business philosophy, we believe that our growth and competency framework. The competencies are;
expansion of the business relies heavily on attracting, retaining and
• Customer focus
developing the right people to make Panda leading food retailer in the
region. • Gets results
• Lives the values
In People Development & Training, we foresee people development as the • Communicates with impact
biggest factor in creating competitive advantage for Panda in the future. • Develop self/others
We pride ourselves on being creative and effective at developing people, • Work successfully with teams
and to help them deliver results effectively. The solutions we offer under
• Deals with change effectively
our people development portfolios are designed to improve the
competency and motivation of our staff. Our programs help to improve the • Makes good decisions
standards of quality and service of our workforce, and keep us ahead of our
There are also programs delivered to address functional competency, and it is
competitors.
based on unique needs of each department in Panda.
We are glad to work with everyone to build a better Panda, and will
continue to contribute towards the achievement of Panda vision and
missions.
Learning Methodology
Various learning methodologies are used to cater
different needs of learners, as well as to improve
the learning effectiveness. Among the methods are;
• Lecture
• E-learning
• Books
• Case study
• Role play
• Action Learning
• Special assignment
• Site visit

3. Assessments
PDT Framework – Support Office Assessments
Various assessments are used to measure the competency level of
Work Level Program Assessment Tools the candidates prior, during and after the program. The
assessments used will be based on the program and the work level
Level 6 – Level 7 • Executive  360 Feedback of participants. The assessments are;
Senior & Business Development  Strength finder 2.0
Program
Leadership Team  Strengths based Leadership • Learning Readiness
 Big Five (Optional) • Critical Reasoning Test Battery (CRTB)
 DISC (Optional) • Occupational Personality Questionnaire (OPQ)
Level 4 – Level 5  Middle Manager  360 Feedback • 360 feedback
Development  OPQ • Functional competency questionnaire
Program  Functional Questionnaires • Improvement report
(Support Office) • Learning journal
• Oral presentation
Level 3  Manager  360 Feedback
• Theoretical Assessment
Manager Development  CRTB
Program  Functional Questionnaires
• Practical Assessment
(Support Office)
PDT Framework – Operations
Work Level Program Assessment Tools
Level 4 – Level 5  Diploma in Retail  360 Feedback
Middle Managers Management (DRM)  OPQ
 Functional Questionnaires
Level 3  Certificate in Retail  360 Feedback
Managers Management (CRM)  OPQ
 Functional Questionnaires
Level 1 – Level 2  Certificate in Retail  Functional Questionnaires
Associates Operation (CRO)

4. Panda
Academy
Programs
Our Internal Training & Development Programs
There are five core programs to address Panda business needs;
Operation
1) Certificate in Retail Operation (CRO)
2) Certificate in Retail Management (CRM)
3) Diploma in Retail Management (DRM)
Support Office
1) Manager Development Program – Support Office (MDP-Support Office)
2) Middle Manager Development Program – Support Office (MMDP-
Support Office)
For our CRM, DRM, Manager and Middle Manager Development Program, we
partnered with The Institute of Leadership & Management (ILM), United
Kingdom to ensure each participant will get the best learning experience and
contents that meet the international standards

5. Certificate
In Retail
Operation
Certificate in Retail Operation
It is an on-the-job training program to equip potential associates in functional
skills related to the section in operations. During the training, participants will be
exposed and trained in the critical areas according to the section’s
requirements. The program is suitable for associates in the operations who seek
to develop their functional and supervisory skills. There are fourteen (14) areas
the associates can choose from to develop their knowledge, skills and abilities.
1. Bakery
2. Fast Moving Consumer Goods (FMCG)
3. Produce
4. Fishery
5. Dairy & Frozen
6. Deli
7. Meat
8.
9.
Hot Food
General Merchandise
Program Outline
10. Electronics
11. Textile Module No. of Days Venue
12. Head Cashier Introduction & Customer Service 1 day Academy
13. Security Training
14. Receiving On-the-Job Training 36 days Store
• Preparation
• Merchandising
• Food & workplace safety
• Stock management
• Supervisory skills
Assessment & Evaluation 4 days Store & Academy
Weekly Day Off 6 days
Total 47 days

6. Certificate
In Retail
Management
Certificate in Retail Management Program Outline
Program No. of Hours
In this program, participants will be exposed to basic management concept and
skills. The objective of the program is to develop potential employees and Role of the Manager 8 hours
existing junior managers to be an efficient and effective first-line manager to
How to Build a Team & Team Briefing 6 hours
manage the people and tasks.
Coaching Skills 8 hours
The program is suitable for the first-time managers who are new to
management. The program approach is a mixture of classroom and work-based Dealing with Conflict 5 hours
assignments, where participants are required to complete specific work-related Quality Customer Service 8 hours
tasks.
Food Safety & Hygiene 6 hours
Loss Prevention 5 hours
Total Guided Learning Hours 46 hours

7. Certificate in
Retail
Program Syllabus Management
Role of Manager Team Building & Team Briefing Dealing with Conflicts
Loss Prevention
• How the manager’s job is different • What is a team and why we need them • About conflict…
• Different management styles • Stages of team growth • What is stock loss? • How it start
• Supporting and challenging your people • Leading a team • Stock loss problem • Sings that conflict is present
• Communication • Team fitness! • Internal theft • Is conflict always bad
• Understanding employee behavior • What breaks down teamwork? • External theft • How to avoid it
• How to motivate your associate • Team briefing •
• Administration Resolving conflict
• Action planning
8 hours 6 hours 5 hours 5 hours
Coaching Skills Food Safety & Hygiene
Quality Customer Service
• What is coaching • Hand washing
• • Basic of quality customer service
Different types of coaching • Cut and abrasions & boils and septic cuts
• • Scale of customer satisfaction
Performance coaching • Use of tobacco & smoking
• Developmental coaching • Principles of quality service
• Protective clothing Total Hours
• • Customer Perception
Corrective coaching • Report illness
• • Product Knowledge
Taking disciplinary action • Food handlers common practices
• Questioning and listening for coaching • Prevention of food poisoning 46 Hours
8 hours 8 hours 6 hours
1

8. Diploma
In Retail
Management
Program Outline
Diploma in Retail Management Course
Code
Module Hours
A leadership development program designed for potential managers in HRM101 Leadership in Retail 24 hours
operations who will be taking bigger role in managing retail operations and
business. HRM102 Human Resource Management 24 hours
In this program, the participants will undergo a 1 year program that will expose CM101 Customer Management 24 hours
them to various aspects of retail business. The program approach is a mixture of
classroom and work-based assignments, where participants are required to RO101 Managing Retail Operations 24 hours
complete specific work-related tasks.
FM101 Retail Financial Management 16 hours
RTM101 Retail Merchandising 16 hours
RM101 Retail Marketing 16 hours
SCM101 Supply Chain Management 16 hours
RKM101 Risk Management 16 hours
Total Guided Learning Hours 176 hours

9. Diploma
In Retail
Program Syllabus Management
Leadership in Retail Human Resource Management
• Adult learning principles
• Creating a motivating workplace
• Balance & personal development
• HRM for line manager
• Building an effective team & team briefing
• Employee discipline
• Effective leadership & management style
• Building your people in operations
• Managing change in changing time
• Workplace coaching
• Valuing diversity in the workplace
24 hours 24 hours
Customer Management
• Understanding our customers Retail Marketing Retail Merchandising
• Customer service basics
• Managing perceptions • Introduction to retail marketing • Introduction to retail merchandising
• Dealing with difficult customers • Place & products in retail marketing • Visual merchandising
effectively • Price & promotions in retail • Display for FMCG
• Managing complaints effectively • People & presentation in retail marketing • Display for Electronics, GM & Textile
• Service strategy & standards in managing • Display for Fresh Food
customers
24 hours 16 hours 16 hours

10. Diploma
In Retail
Program Syllabus Management
Retail Finance Management Risk Management
Managing Retail Operations
• Principle of Financial Management • Introduction to risk & risk Management
• Understanding retail business • Profit & Loss Statement • Risk assessment
• Competitive strategies in retail
• Receiving and stock management
•
•
Balance Sheet
Financial Appraisal
• Security in retail Total Hours
• Loss prevention
• Managing panda store I. Budget preparation & Control • Creating a safe & healthy working
• Food safety & hygiene in the store II. Inventory management
III. Investment Decisions
environment 176 Hours
24 hours 16 hours 16 hours
Supply Chain Management
• Introduction to supply chain management
• Sales forecast & budgeting
• Purchasing management
• Logistics & transportation in supply chain
• Warehouse operations
16 hours

11. MDP
Support
Office
Manager Development Program (MDP) - Support Office
Program Outline
MDP program is a development program designed to prepare the potential
Program No. of Hours
employees to take a new role in management. The program approach is a
mixture classroom and work-based assignments, where participants are Role of the Manager 8 hours
required to complete specific work-related tasks.
How to Build a Team & Team Briefing 6 hours
Program objectives are as follows;
Coaching Skills 8 hours
1. To develop potential employees in basic management knowledge and skills Dealing with Conflict 5 hours
in order to prepare them for the managerial roles.
2. To develop existing employees and managers to be competent and skillful Delivering Quality Customer Service 8 hours
in managing the tasks and people.
Time Management 5 hours
Total Guided Learning Hours 40 hours

12. MDP
Support
Program Syllabus Office
Role of Manager Team Building & Team Briefing Dealing with Conflicts
Time Management
• How the manager’s job is different • What is a team and why we need them
• Facts about time • About conflict…
• Different management styles • Stages of team growth
• The list of things to do • How it start
• Supporting and challenging your people • Leading a team
• The effectiveness of time • Signs that conflict is present
• Communication • Team Fitness!
• Value of time • Is conflict always bad
• Understanding employee behavior • What breaks down teamwork?
• Time auditing • How to avoid it
• How to motivate your associate • Team briefing
• Resolving conflict
• Action planning
8 hours 6 hours 5 hours 5 hours
Coaching Skills Quality Customer Service
• What is coaching
• Different types of coaching • Basic of quality customer service
• Performance coaching • Scale of customer satisfaction
• Developmental coaching • Principles of quality service Total Hours
• Corrective coaching • Customer perception
• Taking disciplinary action • Product knowledge
• Questioning and listening for coaching 40 Hours
8 hours 8 hours
1

13. MMDP
Support
Office
Middle Manager Development Program – Support Program Outline
Office
Course
Module Hours
In this program, participants will be exposed to advance management and Code
leadership skills. The program was designed based on Panda Behavioral CPM201 Success Begins With Me 12 hours
Framework. The objective of the program is to develop potential employees and
existing managers to be an effective leader and manager. CPM202 Effective Leader and Manager 12 hours
The program is suitable for the middle-managers who are managing a unit with a HRM201 HRM for Line Manager 8 hours
team of employees reporting to them. The program approach is a mixture of
classroom and work-based assignments, where participants are required to WPC Winning Workplace Communication 8 hours
complete specific work-related tasks. WCS201 Workplace Customer Service 8 hours
Total Guided Learning Hours 48 hours

14. MMDP
Support
Program Syllabus Office
Success Begins With Me Effective Leader & Manager HRM for Line Manager
• Introduction to HRM
• Adult learning principles • Effective leadership & management style • Developing your team
• Work life balance & personal • Leading for change • Performance management
development • Valuing diversity in the workplace • Employee discipline
• Building & motivating team
12 hours 12 hours 8 hours
Winning Workplace Workplace Customer Service
Communication
• Customer service basics
• The art of listening
• Presentation skills
• Managing perceptions Total Hours
• Moving forward & action plan
• Business English & writing
48 Hours
8 hours 8 hours
1

15. Enrollment
PDT Short Learning Sessions Enrollment Process Process
“Sharpen the saw” is one of the principles in “Seven Habits of Highly Effective
People” book by Stephen Covey. PDT is applying the concept by having short learning
Employee & Line Manager PDT
sessions. The objective of the sessions is to address and refresh the employees on
important topics like;
Program PDT to register
Identified employee
• Workplace Etiquette
• Healthy Diet & Lifestyle
• Stress Management Fill-up Email
• Category Management training Confirmation
• Financial Management enrollment
• IT & workplace efficiency form
Approval
End
The list will not stop and we will continue to find topics that will add value to from line
everyone in their professional or personal life. PDT runs the session at least once a manager
month and all employees are invited to participate in the program.
Approve
Panda Ladies Development Program No d? Yes
Panda believes in equal opportunity for everyone to be developed, and this
includes our female employees. The aimed of the program is to facilitate
greater involvement of our female employees in the business. This can be
done by providing the access for them to learn the best practices in work
efficiency, team working and managing the people. The program consists of
below modules;
• Success Begins With Me
• Time Management
• Workplace Etiquette
• Dealing with Conflicts
• Team Building
• Quality Customer Service
PDT runs the program on weekly basis by having 4 hours instructor-led
training session, with one week break in between the module.

16. Grow your
Career with
Panda
Grow your Career with Panda
Store Manager
Diploma in Retail
Management
Senior Section Manager & • 176 hours of classroom &
Department Head action learning
Diploma in Retail • Develop the management
Management & leadership skills &
• 176 hours of classroom & competency
Supervisor & Section
action learning
Manager
• Develop the management
Certificate in Retail
& leadership skills &
Management
competency
• 55 days of
classroom &
practical learning
Associate
• Exposure to
Certificate in Retail
managerial skills &
Operations
competency
• 47 days on-the-job
training
• To master the job
& the tasks
Functional Assessment Functional Assessment Functional Assessment,
& 360˚ Feedback 360˚ Feedback, CRTB &
OPQ