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WHAT DECISIONS
do COMPANIES
FACE IN
MANAGING
THEIR CHANNELS
?
CHAPTER: 14
Decision Over…….
Selection of Channel
Members
For Customers Channels are the
Company
Training & Motivating
Channel Members
Via
Training & Capability Building
Programs
Evaluating Channel
Members
As per
Sales Quota Achievement
Customer Delivery Time
Cooperation in Promotional Program
Underperformer needs to be
counseled, retrained, motivated or
terminated
!
Modifying Channel
Designs & Arrangements
Early buyers may pay high-value added
channels, later buyers will switch to lower cost
channels.
Dell’s customized desktop boomed in
the beginning but it’s failure after a few
years highlights importance of
modification !
Global Channel Consideration
Variation in Customer’s shopping
instinct creates difficulties &
opportunities.
You got to Adapt to Customers !
DISCLAIMER
Created by
Khushi Sahu,
IIT BHU,during an internship by
Prof. Sameer Mathur, IIM Lucknow.
www.IIMinternship.com

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Channel Management Decisions Companies Must Make