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This happens all the time:
you’ve prepared your presentation. delivered a x/ ell—crafted one. Then, comes the Q&A portion. 2|S| ides
oftentimes, you will bejuclged by
how you answer questions which is more difﬁcult to prepare for. Some examples of difﬁcult questions include: Those challenging you to a Topics only slightly related debate or disagree with to your main ideas your statements Topics you haven't fully Sensitive topics bordering researched in advance around personal issues (either your own or the audience's) ?4S| ides
?4S| ides You should be
dreading questions during presentations Questions must be welcomed. even encouraged. INSTEAD : . «:i I I See questions as vital for your presentation. They allow clariﬁcation and consolidation of learning. . f- 1 ‘E: ,. I?. »./ I See questions as a sign of audience interest.
You should be dreading questions
during presentations Examples of ways to invite questions: “Have I answered all your questions about (topic)? " “X/ hat other issues do you usually encounter when (topic)? " “Do you agree with what I said about (topic)? " 2|S| ides
?4Slides Dodge : difﬁcult question
fa‘ _ as muc as you can § ((rJ’> .2!) /4,“ ‘C’ : l‘n_Il / ‘ f} Q5 / ‘W -— . :5‘? ! I I .5» | ' / « '/ ~. . ‘3? ‘la’; -IEI ; —IIL — INSTEAD : ELI It's a big NO—NO as your For irrelevant questions. politely audience will be able to defer them. Say you'll discuss this see right through it. personally with the questioner afterwards to avoid spending additional time.
aslides Dodge a difﬁcult question
as much as you can some signs you're dodging a tough question: Frowning or Ignoring a Changing the Redirecting the appearing confused topic, cutting question by irritated upon expression short the Q&A asking "what do receiving a hard within your portion or not YOU think”? question. audience. giving the Or redirecting it audience enough to the audience time to think of then simply questions. agreeing.
Better to attempt an uninformed
Ides answer than tell the audience you don't know ' ‘ ea; '.1‘, .”'~7J ‘v 4; . I‘, I [i_ A -_| 'l _I I « 3 _. _ ° IZJIIJI I I - may 1111;: 3 - _ : |.I: I_I: I_ TIT _ INSTEAD : ¢_£$: .: ( ) < (:11: » Don't be afraid to admit the Say ‘‘I don't know" followed by limits of your knowledge. “But I can ﬁnd out for you" then write it down. Your audience will appreciate the honesty.
2|S| ides Begin answering a
difﬁcult question by saying “that's a good question" INSTEAD : Say ‘‘I'm glad you asked that. ..”. 5aYi“9 "that's 3 900d qUe5ti0n" may build a hostile environment where the rest of your audience will feel their questions weren't great.
When asked a tough question.
the ﬁrst step is to formulate the best response ] l :9 Ff‘ II Ell INSTEAD : ‘ g Listen and ask for clariﬁcation if needed. Listen to ) G I all parts of the question before drawing premature conclusions or your "best" answer. Fur = ):¢= .I'n1;1k=1: Say “Just to clarify/ summarize/ rephrase what youjust said. .." to conﬁrm your understanding ﬁrst before responding. Don't hesitate to pause too before answering to r) . » . — « give yourself time to think. Pausing is not a sign of uncertainty but a sign of prudence. ""! .~/ ?4SIides
Prepare to defend yourself for
questions that try to discredit you some signs of defensiveness include W" Raising your tone of voice or being emotional while responding. Raising accusations like "you're biased" or "youjust don't understand what I said". Saying things like '’I NEVER said that. ..". ?4S| ides
?4S| ides Prepare to defend
yourself for questions that try to discredit you INSTEAD : , , I I Focus on defending Being defensive or Ignore the Redirect your YOU? idea than a99FeS5|Ve Can be personal attacks. answers back defending yourself seen as a sign of to your idea personally. weakness on your part. It will hardly earn the sympathy of the rest of your audience.
Question and answer is between
you and the questioner INSTEAD I ' >>) X/ hen replying, direct your answer to both the questioner and other members of the group. Remember: even if you're taking a question from someone in the audience. you are still responsible for the interest and engagement of the rest of your audience. 2|S| ides
Question and answer is between
you and the questioner Say to your audience, "this must be something you might be wondering about too". F: r‘ c-zxzamii ix: -:«: Sustain eye contact with the rest of your audience as you reply. Ask for a show of hands, "Does anyone else here have the same question/ feel the same way? ". ?4S| ides