To ensure your product or service will last and survive the challenges ahead, you don’t just need great customer service. You need to redefine great service so that it meets the demands of the future. Source by http://trendwatching.com/trends/future-customer-service/

1. what it takes
Do you have
to bring your
Customer
serviceto the next level ?

2. the
fundamentals
tosuperbservice
=
customers
mustfeel
valuedandcaredfor

3. When it comes to
customer service,
it’s still all about appealing to
your consumer’s emotions
than logic
(American Express Study - 2013)
find NEW ways to address
these age-OLD essentials
Ask 5 questions

4. hAVE A
Do you
BACKUP
PLAN
Plan APlan BPlan APlan A

5. Allowyourconsumersaccesstoanalternativeorbackup
toovercomeanylimitationofyourproduct.
Thisreducesanyriskthatcomeswithbuyingyourproduct.
Plan A
Plan B
Forexample:
Some mobile companies allow prepaid users
to call or send a text even without
existing load in case
of emergencies by “loaning”
load to be “paid” upon
the next reload.

6. does your service
keep up with
TECHNOLOGICAL
ADVANCEMENT
?

7. webcam-enabled face to face interaction with
customer service representatives for questions,
complaints, real-time product demos or trials.
Leveling up
beyond
emailsorcommentboxes

8. more
do you
deliver
than
JUST
GOODS
?

9. it’s not just about
getting the goods
deliveredthesedays.
Creating add-on’s like what Volvo did.
They developed an application that allows goods
to be delivered to your car as a destination.
HOW?

10. Do you have
when it comes
6 SENSE
TO YOUR
Customers
?
th

11. Superiorcustomerservice
includesanticipating
whatyourcustomers
needorwant
evenbeforetheyexpressit
Users hope that the feedback they leave
on sites like Trip Advisor should be
maximized by hotels, resorts,
and restaurants in profiling them
and preparing them for their next visit.

12. do you
ENCOURAGE
courtesy
AMONG YOUR
CUSTOMERS ?

13. Realizethatotherconsumershavethegreatest
influenceoncustomerexperience,whethergoodorbad.
Encourageeveryconsumertobuildapositiveatmosphereand
ensuringprocessesrunsmoothly.

14. brought to you by :
Source by http://trendwatching.com/trends/future-customer-service/