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[INFOGRAPHIC] 7 Expected Attitudes of a Great Customer Service

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Customer service is a vital part of any company. When customers are happy and satisfied, they come back to repeat business with you. They also become ambassadors of your products and services to potential loyal customers.

In this infographic, we listed 7 ways on how a customer service staff should approach a customer. Feel free to share this infographic to anyone who wants to grow their business.

Publié dans : Business, Services, Ventes
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[INFOGRAPHIC] 7 Expected Attitudes of a Great Customer Service

  1. 1. 7 EXPECTED ATTITUDES OF GREAT y CUSTOMER SERVICE "Always give your customers more than what they expect to get. ” L. V E . @.. .,x AT THE FIRST SIGN " From the moment you start talking, make them feel connected. Your customers will be comfy and feel that they are in the right place. ” PUT YOURSELF IN THEIR SHOES " Listen intently to your customers’ demand. Show that you care and ensure you will find the solution. " F 0 E ll-IEUMAN NOT ROBOT Engage with your customer by being human, not a robotic auto reply email and phone call. POSITIVE LANGUAGE Words are weapons. They can be as sweet as honey yet be bitter as gall too. Use positive words to explain the problems and solutions to yOUl' CUSTOITIEFS. . ACT LIKE A CHAMELEON Each customer possesses a different character. You should sense their moods and adapt accordingly SOLUTIONS E Q NOT EXCUSES 0 W8 Never delay the solution until days or weeks; act to solve the problems, not make excuses. ?4Slides THANK YOU & keep improving www.24s| ides. com ¥. ... .!_

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