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Welcome to Soap.com!
Thanks so much for registering with us. We launched Soap.com in the summer of 2010, and are excited to
welcome you to our new site.
Soap.com offers a new way to shop for all your health, beauty, and household essentials. With more than 25,000
products from over 900 brands, we''ve got what you''re looking for. Best of all, you''ll enjoy free 1-2 day shipping
on orders over $39. And with 24/7 customer service and hassle-free returns, shopping for everyday essentials
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donate $10 to one of our selected charities for each eligible friend who orders. Click here to learn more about our
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10 Exchange Place, 25th Floor Jersey City, NJ, 07302
Privacy Policy
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Click the link below to reset your password using our secure server:
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instead, report the e-mail to Soap.com for investigation. Thank you for visiting
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ABOUT US
We all have our favorite everyday essentials: the toothpaste we grew up with, the detergent
that reminds us of spring, the shampoo that revives us in the morning and the vitamins that
keep us healthy. But, let's face it, we've got better things to do than hunt through cluttered
aisles and wait in lines at the drugstore. Plus, who has the patience - and the muscle power -
to lug home all those heavy bags?
Meet Soap.com. With over 25,000 products under one virtual roof, we do the dirty work for
you. From your beauty basics and household necessities, to the nutritional products that keep
you feeling your best - we've got you covered. We've got great prices too, with fantastic
everyday values across our range of products and a Savings Center that makes it easy to find
the stuff on sale this week. And here's the best part: we deliver everything to your door in 1-2
days for free.
No lines. No heavy bags. No driving. Just the products that keep your life in balance,
conveniently shipped to your door faster and easier than any errand you've done before. And
did we mention our award-winning customer service? We take pride in delighting our
customers, and do everything we can to ensure that your experience is hassle-free, fun and
rewarding. If you don't like something, send it back. If you have a suggestion, let us know.
We're here when you need us - 24 hours a day, 7 days a week, 365 days a year.
Welcome to Soap.com! Happy shopping.
3. Our Short (But Incredible) History
About Our Family of Brands
About Quidsi, Inc.
Privacy Policy
Welcome to Diapers.com, Soap.com, Wag.com, YoYo.com and BeautyBar.com (the
"Websites"). These Websites are owned and operated by Quidsi, Inc., its affiliates, agents and
licensors (collectively, "we", "us", "our" or "Quidsi"). Quidsi is sensitive to your concerns
about how we may use and share personal information that we collect from you through the
Websites. We recognize and respect the importance of maintaining the privacy of our visitors
and members and have established this Privacy Policy Statement ("Privacy Policy") as a
result. This Privacy Policy is incorporated into our Terms of Use and Account Agreement
and therefore governs your use of the Websites and/or any services offered by Quidsi. By
visiting the Websites, and/or utilizing any services offered by Quidsi, you are accepting the
then current practices described in the Privacy Policy.
If you have questions or concerns regarding this statement, please contact us at
customercare@diapers.com, customercare@soap.com, customercare@wag.com,
customercare@yoyo.com or customercare@beautybar.com.
What Information Do We Collect About Our Customers?
The information we learn from customers helps us enhance and personalize the
Websites and the services we offer. We gather the following types of information:
Information You Give Us. We receive and store any information you enter on our
Websites or give in any other way (e.g., by telephone). This may include information
you provide when you register as a member, engage in transactions, search, contact
customer service, or participate in contests, promotions, surveys, forums, content
submissions, chats, bulletin boards, discussion groups, requests for suggestions or
other aspects or services offered by us. As a result, you may be supplying us with
such information as your name, address, and phone numbers; credit/debit numbers,
expiration date and other billing information; people to whom purchases have been
shipped, including addresses and phone number; names and e-mail addresses of
friends and possible Share the Savings and other people.
Automatic Information. We automatically receive and store certain types of
information whenever you interact with us. For example, as most Websites do, we use
"cookies," and we obtain certain types of information when your web browser
accesses Diapers.com, Soap.com, Wag.com,YoYo.com or BeautyBar.com. This
information is compiled and analyzed on both a personal and an aggregated basis, and
it may include the website's Uniform Resource Locator ("URL") that you just came
from, which URL you will go to next, what browser you are using, and your Internet
Protocol ("IP") address. Other examples of automatic information we may collect are
purchase history, products viewed or searched for, visits to certain pages, page
interaction information and the phone number you used to call our 800 number. We
4. associate the information we store in cookies to personally identifiable information
you submit while on our site.
Information Provided by Third Parties. We may obtain certain information of
customers from third parties. This may include updated delivery or address
information from carriers and information (including name and email addresses) of
possible Share the Savings from customers.
Do We Use Cookies?
Quidsi uses small text files called "cookies" that provide non-personally identifiable
information to us regarding the visitors to the Websites. In addition to the URL and IP
addresses of our visitors, cookies may gather the date and time of all visits to our
Websites. We may also track the pages of our Websites that users viewed during their
visit, or track search terms entered on our Websites by that visitor. This helps us keep
track of the number of visitors to our Websites and allows us to gauge the areas that
are of the most interest to our visitors.
We use a third-party tracking service that uses cookies and other tracking
technologies to track non-personally identifiable information about visitors to our site
in the aggregate. This information is analyzed periodically and is used to gain a
broader picture of usage patterns at our site. We may share the non-personally
identifiable information gathered through use of cookies with our advertisers and/or
business partners, in order to make the Websites as user-friendly as possible. Further,
some of our business partners (e.g., advertisers) use cookies on our site. We have no
access to or control over these cookies. This privacy statement covers the use of
cookies by Quidsi only and does not cover the use of cookies by any advertisers.
How Do We Use the Information We Collect and Do We Share the Information We Receive?
Information about our customers is an important part of our business. We use
information we collect from the Websites to communicate with you, to process your
orders, to provide an enhanced and more personalized interactive shopping
experience, to facilitate your transactions with our third party marketing partners and
to inform you of offers and discounts. For example, you can expect to receive a
welcoming email to confirm your username and password, we communicate with you
in response to your inquiries, to provide the services you request and to manage your
account. We also send service related announcements on occasions such as when we
need to temporarily suspend our site for maintenance. We also will send you
promotional emails on occasion. Generally, you may not opt-out of service related
communications, which are not promotional in nature. If you do not wish to receive
them, you have the option to terminate your account. Your account is with Quidsi, the
owner and operator of the Websites and not with the individual Websites, and the
information collected through the Websites is used by Quidsi for purposes of both
Websites. However, you can opt-out of direct promotional communications from each
of the Websites by following the unsubscribe instructions within each communication
from that Website or emailing us at customercare@diapers.com,
customercare@soap.com, customercare@wag.com, customercare@yoyo.com or
customercare@beautybar.com. We share customer information with third parties only
as follows:
Third Party Service Providers. We may work closely with other businesses (that we
don't own or control) that sell products or services on Diapers.com, Soap.com,
Wag.com, YoYo.com and BeautyBar.com.
In some cases, these businesses may operate stores or websites that sell products or
services to you directly. In other cases, we operate stores, provide services, or sell
5. product lines jointly with these businesses. We share customer information related to
those transactions with that third party.
Promotional Offers. We periodically provide our customers with information about
third party products and services we believe will be of interest to you and with
opportunities to participate in offers and/or promotions on behalf of other businesses.
Your participation in these events may require us to share data with such a business. If
you do not want to receive such information or offers, on behalf of third parties or
otherwise, please opt-out during registration, email us later at
customercare@diapers.com, customercare@soap.com, customercare@wag.com,
customercare@yoyo.com or customercare@beautybar.com, or follow the unsubscribe
instructions within each communication.
Other Third Parties/Select Partners. From time to time, we might establish a
business relationship with other persons or entities who we believe are trustworthy
and whom we have asked to confirm that their privacy policies are consistent with
ours. These are known as our Select Partners. In such cases, we might share and
cross-reference information, including personal information about you that will enable
such persons or entities to contact you regarding products and services that may be of
interest to you. We may also combine your personal information with publicly
available information and information we receive from or cross-reference with our
Select Partners and others. We use that combined information to enhance and
personalize your shopping experience with us, to communicate with you about our
products and services that may be of interest to you, and for further promotional
purposes. If you do not want us to share information with Select Partners please opt-
out during registration, email us later at customercare@diapers.com,
customercare@soap.com, customercare@wag.com, customercare@yoyo.com or
customercare@beautybar.com, or follow the unsubscribe instructions within each
communication.
People with whom you Share the Savings. If you choose to use our Share the
Savings service to tell a friend or someone else about our site, we will ask you for
your friend's or that person's name and email address. We will automatically send
your friend or that person email sharing your Savings Code with him or her to use on
the site. Your friend may contact us at customercare@diapers.com,
customercare@soap.com, customercare@wag.com, customercare@yoyo.com or
customercare@beautybar.com to request that we remove this information from our
database.
In order for you to get credit for a Share the Savings friend who joins Diapers.com,
Soap.com, Wag.com,YoYo.com or BeautyBar.com, the person whom you share must
enter your email address or a unique password that identifies you as the sharer. We
send emails on your behalf to the person you'd like to Share the Savings with. Also, if
you were shared to Diapers.com or Soap.com by an existing member, that member
may be notified each time your order qualifies him/her for a credit.
Reviews/Share This/Testimonials. If you review a product on our site, your review
may be posted on Diapers.com, Soap.com, Wag.com, YoYo.com or BeautyBar.com.
as well as on a partners' network site that shares reviews with other shopping
communities. When you use "ShareThis" to post to social networking sites or to tell
your friends about our site, the information is collected by a third party site to
facilitate your postings. "ShareThis" allows you to enter your friend's email address
and/or import email contacts from various email service providers. Once the email
addresses are imported, you must manually click on each email address you wish to
send a communication to. Please note that these third party sites' privacy policies
6. govern the collection and use of the information collected on those sites. You should
be aware that any personally identifiable information you submit can be read,
collected, or used by other users of these forums, and could be used to send you
unsolicited messages. We are not responsible for the personally identifiable
information you choose to submit in these forums. When seeking or receiving
customer testimonials or feedback, we disclose that we may post their first name
along with all or a portion of their testimonial on the Websites unless they inform us
otherwise by following the instructions we provide.
Merger/Sale. In the event that Diapers.com, Soap.com, Wag.com, YoYo.com or
BeautyBar.com, all or substantially all of their respective assets, or a line of business
of Diapers.com, Soap.com, Wag.com,YoYo.com or BeautyBar.com, is acquired,
individually identifying information of our members may be one of the assets sold in
connection with that transaction, without notice to you or your consent. We will
notify users of the Websites of such a change in ownership or transfer of assets by
posting a notice on the Websites. Notice: On April 1, 2011, Amazon.com, Inc.
acquired Quidsi, Inc., which owns and operates Diapers.com, Soap.com, Wag.com,
YoYo.com and BeautyBar.com.
Bankruptcy. In the unlikely event of our bankruptcy, insolvency, reorganization,
receivership, or assignment for the benefit of creditors, or the application of laws or
equitable principles affecting creditors rights generally, we may not be able to control
how your personal information is treated, transferred, or used. Therefore, you should
know that in such event, your personal information may be treated like any other asset
of Quidsi, and sold, transferred or shared with third parties, or used in ways not
contemplated or permitted hereunder, without notice to you or your consent.
Protection of Diapers.com, Soap.com, and Others. We release account and other
personal information when we believe release is appropriate to comply with the law
and/or a judicial proceeding, court order or legal process served on Quidsi; enforce or
apply our Terms of Use and other agreements; or protect the rights, property, or safety
of Quidsi, our Website users, or others. This includes exchanging information with
other companies and organizations for fraud protection and credit risk reduction.
How Secure Is the Personal Information You Collect?
We have taken precautions, including the deployment of technological resources and
the use of firewalls, systems and procedures, to protect the security of your personal
information. When you enter credit card information on our Websites, we may store it
so that you do not have to re-enter it every time you order, but we encrypt it when
storing. While no security system is absolutely foolproof, we are constantly
reviewing, refining and upgrading our security technology to protect your privacy.
When you open an account with Diapers.com, Soap.com, Wag.com, YoYo.com or
BeautyBar.com, you are issued a password by which to access and secure your
account and account information. Although we have taken these precautions, you are
responsible for maintaining the secrecy of your password, which should not be
disclosed by you. Be sure to sign off when finished using a shared computer.
Links
Diapers.com, Soap.com, Wag.com, YoYo.com or BeautyBar.com contain links to
other websites. We have no control over the content, policies or actions of these sites,
even if you are offered services on those sites because you have established an
account with Diapers.com, Soap.com, Wag.com, YoYo.com or BeautyBar.com. We
are not responsible for the privacy practices or the content of such websites. We
encourage you to be aware when you leave our site and to read the privacy statements
7. of each and every websites that collects personally identifiable information. This
privacy statement applies only to information collected by our Websites.
Minors
You must be 18 years of age or older to become a member of Diapers.com, Soap.com,
Wag.com, YoYo.com or BeautyBar.com. We do not collect information from minors.
Changing Your Personal Information
You may review, change or correct your personally identifying information at any
time by accessing your account information on the Websites or calling us at the
contact information below. You are responsible for maintaining the accuracy and
completeness of your personal and other information, including your e-mail address,
and we urge you to review your information regularly to ensure that it is correct and
complete.
Conditions of Use, Notices, and Revisions
If you choose to visit Diapers.com, Soap.com, Wag.com, YoYo.com or
BeautyBar.com and/or use Quidsi's services, your visit and/or any dispute over
privacy is subject to this Privacy Policy Statement and our Terms of Use and Account
Agreement (if you are a member), including limitations on damages, arbitration of
disputes, and application of the law of the state of New Jersey. If you have any
concern about privacy at Quidsi, please contact us.
Our Privacy Policy Statement, the Terms of Use and other terms and conditions may
change. In the event of a change, the revised policies or terms and conditions will be
posted immediately to our Websites. You should check the Websites frequently to see
recent changes. If we make material changes to this policy, we will notify you here,
by email, or by means of a notice on our home page. Unless stated otherwise, our
current Privacy Policy Statement applies to all information that we have about you.
Contact Us:
If you have any questions or suggestions regarding our privacy policy, please contact
us at customercare@diapers.com, customercare@soap.com, customercare@wag.com,
customercare@yoyo.com or customercare@beautybar.com, or call us at 1-800-342-
7377, 1-800-762-7123, 1-866-746-7924, 1-866-969-6123 or 1-888-696-0423