![Contents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]](https://image.slidesharecdn.com/sap-crm-090731074404-phpapp02/75/sap-crm-2-2048.jpg?cb=1667951408)
![Introduction ,[object Object]](https://image.slidesharecdn.com/sap-crm-090731074404-phpapp02/75/sap-crm-3-2048.jpg?cb=1667951408)
![Why Need CRM ,[object Object],[object Object],Communication Gap Getting a new customer cost 5 times then retaining existing customer Not a single point of contact 1% increase in sale with existing customer will boost profit by 17% while 3% in other case](https://image.slidesharecdn.com/sap-crm-090731074404-phpapp02/75/sap-crm-4-2048.jpg?cb=1667951408)
![Goals of CRM ,[object Object],Provide better customer services Make call center more efficient Cross sell product more effectively Helps sales staff close deals faster Simplify marketing & sales process Discover new customers Increase customer revenue](https://image.slidesharecdn.com/sap-crm-090731074404-phpapp02/75/sap-crm-5-2048.jpg?cb=1667951408)
![Types of CRM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Continue….](https://image.slidesharecdn.com/sap-crm-090731074404-phpapp02/75/sap-crm-6-2048.jpg?cb=1667951408)
![Types of CRM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Continue….](https://image.slidesharecdn.com/sap-crm-090731074404-phpapp02/75/sap-crm-7-2048.jpg?cb=1667951408)
![Types of CRM ,[object Object],[object Object],[object Object],[object Object],[object Object]](https://image.slidesharecdn.com/sap-crm-090731074404-phpapp02/75/sap-crm-8-2048.jpg?cb=1667951408)
![Implementation type of CRM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]](https://image.slidesharecdn.com/sap-crm-090731074404-phpapp02/75/sap-crm-9-2048.jpg?cb=1667951408)
![Web Based CRM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]](https://image.slidesharecdn.com/sap-crm-090731074404-phpapp02/75/sap-crm-10-2048.jpg?cb=1667951408)
![Benefits of CRM Growth Vision Improve Sales & Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Profit ,[object Object],[object Object],[object Object],[object Object],improved customer satisfaction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]](https://image.slidesharecdn.com/sap-crm-090731074404-phpapp02/75/sap-crm-11-2048.jpg?cb=1667951408)
![Cost Calculations ,[object Object],[object Object],[object Object],[object Object],Approx Cost :- 0.5 M $ or 2.5 Cr Rs](https://image.slidesharecdn.com/sap-crm-090731074404-phpapp02/75/sap-crm-12-2048.jpg?cb=1667951408)
![Appendix B – CRM Definition ,[object Object],[object Object],[object Object]](https://image.slidesharecdn.com/sap-crm-090731074404-phpapp02/75/sap-crm-16-2048.jpg?cb=1667951408)
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- 1. Customer Relationship Management Present by :- Ravi Jain
- 13. Q&A
- 14. Thank you !!
- 15. Appendix A – Market Capitalization *Data as per year 2006-07 4.1% Microsoft 40.6% Others….. 5.2% Amdocs 8.3% Salesforce 25.3% SAP 16.3% Oracle % Share Vendor