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The Missing Link in
   AEC Firms
        By Ellen Valentine
   Ellen@EllenValentine.com
      Evergreen Marketing




                              1
The ‘Shifts’ are hitting
           the fan!



•   BIM
•   Recession
•   Committee Decisions
•   Dramatic Rise in Number of Proposals/Opportunity

                                                       2
It Starts with A Relationship




                                3
Staying Close: ‘Building’ the Relationship




                                             4
Monitoring and Proposing




                           5
The Current 3 Legged Stool of Firm
             Growth


  A Focus on                                 A Focus on
      “The          Business                   ‘Image’
                  Development     Branding
  Solicitation”

                        Relationship
                        Management




                       A Focus on
                       “The Top”

                                                          6
The Current Tools
                Dodge Reports
                                             Iconography

     Photography
   & Project Library
                                                           Collateral
                         Business
                       Development    Branding
        Proposal
       Boilerplate

                                                             Website
                             Relationship
           Speaking          Management
         Engagements
                                                      Golf
               Conferences        Meetings




                                                                        7
Current Focus




                8
Winning an award




                   9
But.....
      What do you do
       with prospects
     that are not ready
        to buy now?


                          10
Consider the entire target market




                                    11
Staying in Touch with ALL influencers and
            ALL the ‘Not Ready’




                                           12
Without Continued Nurturing of ‘ALL’




                                       13
A New Approach

                                               A Focus on
                                               “Visitors &
                                Branding
                                                 Image”

                   Business
                 Development Relationship
                             Management

      A Focus on
          “The                              A Focus on
      Solicitation”                         “The Top”



                                                             14
Direct Marketing Continuum


    Research & Analysis
    PR
    Social Media
    White Papers
    EMail
    Direct Mail
    Webcast
    Events
    Advisory Groups
    Website (Dynamic)




                             15
A New Approach

             A Focus on
                 “The                                       A Focus on
             Solicitation”                                  “Visitors &
                           Business                           Image”
                         Development          Branding
 Creating
Preference

                              Direct     Relationship
                             Marketing   Management

               A Focus on
              “Nurturing”                                A Focus on
                                                         “The Top”
                                  Creating
                                 Preference



                                                                          16
Goal: Direct Marketing to ALL




                                17
Ex. 12 month Nurture campaign to ALL




                                       18
Expanded Focus




                 19
20
Direct Marketing in Action:
           Scientific Building Design
•   Build a Database: University Scientific Building Constituents -
      -    Faculty
      -    Facilities Management
      -    Construction
      -    Finance

•   Deploy a 12 month campaign to nurture ALL relationships and establish
    the firm as the ‘go to’ firm for scientific building design and lab planning:
      -    Email
      -    White Papers
      -    LinkedIn Group
      -    Webcasts
      -    Events
      -    Lab Planing Advisory Group
      -    Website (Support)




                                                                                 21
Direct Marketing in Action:
    Data Center Construction
•    Build a Database: Data Center Constituents: Past, Present and Future
       -    IT
       -    Facilities Management
       -    Construction
       -    Finance

•    Deploy a 12 month campaign to nurture ALL relationships and further
     establish the firm as the ‘go to’ firm for data center construction:
       -    Email
       -    White Papers
       -    LinkedIn Group
       -    Webcasts
       -    Events
       -    Data Center Planning Advisory Group
       -    Website (Support)




                                                                            22
Nurturing Relationships with ALL Influencers




                                              23
Nurturing Relationships with ALL Influencers




                                              24
Expanding Future Executive Relationships




                                           25
Taking Your Firm to the next Level -
         Beyond Branding & Business Development:
        Direct Marketing- An Integrated Methodology
  E
L X   Build
O E
G C    Test
I U
C T   Deploy
  I
A O
L N   Assess
   Direct                                                Format   Lead    Reporting
               Program Lists
  Marketing                     Systems Offers Creative
                Design Database                         Venue(s) Handling Analysis
  Strategy


                          Critical Success Factors

                          Distinctive Competence
                                                                 (c) LICA Partners LLC

                                                                                         26

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The Missing Link in AEC Firms

  • 1. The Missing Link in AEC Firms By Ellen Valentine Ellen@EllenValentine.com Evergreen Marketing 1
  • 2. The ‘Shifts’ are hitting the fan! • BIM • Recession • Committee Decisions • Dramatic Rise in Number of Proposals/Opportunity 2
  • 3. It Starts with A Relationship 3
  • 4. Staying Close: ‘Building’ the Relationship 4
  • 6. The Current 3 Legged Stool of Firm Growth A Focus on A Focus on “The Business ‘Image’ Development Branding Solicitation” Relationship Management A Focus on “The Top” 6
  • 7. The Current Tools Dodge Reports Iconography Photography & Project Library Collateral Business Development Branding Proposal Boilerplate Website Relationship Speaking Management Engagements Golf Conferences Meetings 7
  • 10. But..... What do you do with prospects that are not ready to buy now? 10
  • 11. Consider the entire target market 11
  • 12. Staying in Touch with ALL influencers and ALL the ‘Not Ready’ 12
  • 13. Without Continued Nurturing of ‘ALL’ 13
  • 14. A New Approach A Focus on “Visitors & Branding Image” Business Development Relationship Management A Focus on “The A Focus on Solicitation” “The Top” 14
  • 15. Direct Marketing Continuum Research & Analysis PR Social Media White Papers EMail Direct Mail Webcast Events Advisory Groups Website (Dynamic) 15
  • 16. A New Approach A Focus on “The A Focus on Solicitation” “Visitors & Business Image” Development Branding Creating Preference Direct Relationship Marketing Management A Focus on “Nurturing” A Focus on “The Top” Creating Preference 16
  • 18. Ex. 12 month Nurture campaign to ALL 18
  • 20. 20
  • 21. Direct Marketing in Action: Scientific Building Design • Build a Database: University Scientific Building Constituents - - Faculty - Facilities Management - Construction - Finance • Deploy a 12 month campaign to nurture ALL relationships and establish the firm as the ‘go to’ firm for scientific building design and lab planning: - Email - White Papers - LinkedIn Group - Webcasts - Events - Lab Planing Advisory Group - Website (Support) 21
  • 22. Direct Marketing in Action: Data Center Construction • Build a Database: Data Center Constituents: Past, Present and Future - IT - Facilities Management - Construction - Finance • Deploy a 12 month campaign to nurture ALL relationships and further establish the firm as the ‘go to’ firm for data center construction: - Email - White Papers - LinkedIn Group - Webcasts - Events - Data Center Planning Advisory Group - Website (Support) 22
  • 23. Nurturing Relationships with ALL Influencers 23
  • 24. Nurturing Relationships with ALL Influencers 24
  • 25. Expanding Future Executive Relationships 25
  • 26. Taking Your Firm to the next Level - Beyond Branding & Business Development: Direct Marketing- An Integrated Methodology E L X Build O E G C Test I U C T Deploy I A O L N Assess Direct Format Lead Reporting Program Lists Marketing Systems Offers Creative Design Database Venue(s) Handling Analysis Strategy Critical Success Factors Distinctive Competence (c) LICA Partners LLC 26