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39 Rules to Help You Rock Your Next Presentation

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The Problem: People fear public speaking more than death. The Truth: Two types of speakers. The nervous and liars. The Solution: 39 Rules of Thumb to guide you when speaking. Slideshare by Stan Phelps, PurpleGoldfish.com

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39 Rules to Help You Rock Your Next Presentation

  1. H O W T O R O C K Y O U R STAGE OWN THE 3 9 R U L E S O F T H U M B N E X T P R E S E N TAT I O N B Y: S TA N P H E L P S P U R P L E G O L D F I S H . C O M
  2. T H E F E A R O F P U B L I C S P E A K I N G T H E P R O B L E M I S >
  3. T H E F E A R O F P U B L I C S P E A K I N G >T H E F E A R O F D Y I N G F E A R T H E P R O B L E M
  4. T H E F E A R O F P U B L I C S P E A K I N G >T H E F E A R O F D Y I N G FACTOR F E A R T H E P R O B L E M “ A C C O R D I N G T O M O S T S T U D I E S , P E O P L E ' S N U M B E R O N E F E A R I S P U B L I C S P E A K I N G . N U M B E R T W O I S D E A T H . D E A T H I S N U M B E R T W O . D O E S T H A T S O U N D R I G H T ? T H I S M E A N S T O T H E A V E R A G E P E R S O N , I F Y O U G O T O A F U N E R A L , Y O U ' R E B E T T E R O F F I N T H E C A S K E T T H A N D O I N G T H E E U L O G Y. ” [CREDIT: JERRY SEINFELD, YOUTUBE CLIP]
  5. There are two types of speakers” NERVES ARE INEVITABLE “ T H E T R U T H
  6. Those that are nervous and those that are liars.” NERVES ARE INEVITABLE M A R K T WA I N O N P U B L I C S P E A K I N G “ - T H E T R U T H
  7. There are two types of speakers: those that are nervous and those that are liars.” NERVES ARE INEVITABLE M A R K T WA I N O N P U B L I C S P E A K I N G “ - T H E T R U T H N O O N E I S B O R N A S P E A K E R . I T TA K E S D I S C I P L I N E A N D P R A C T I C E T O C H A N N E L Y O U R N E R V E S . T H I S D E C K P R O V I D E S S O M E G U I D E L I N E S T O H E L P Y O U O N T H A T J O U R N E Y.
  8. W H AT ’ S T H E S O L U T I O N ?
  9. T H E S O L U T I O N I S R U L E S O F T H U M B R U L E S O F T H U M B A R E G E N E R A L LY A C C E P T E D G U I D E L I N E S . YOU NEED GUIDELINES
  10. G U I D E P O S T S T O S H O W Y O U T H E WAY. N O T E : W H E N T H E R E A S O N S T O P S , T H E R E F O R E S T O P S T H E R U L E . T H E S O L U T I O N I S R U L E S O F T H E R O A D FOLLOW THE SIGNS
  11. P R E PA R AT I O N I S K E Y. R U L E O F 1 / 3 ’ S Y O U R P R E PA R A T I O N T I M E C O N S I S T S O F 1 / 3 C O L L E C T I N G , O R G A N I Z I N G , A N D S K E T C H I N G .
  12. P R E PA R AT I O N I S K E Y. 3 6 T O 9 0 H O U R S … PUT IN Y O U R P R E PA R A T I O N T I M E C O N S I S T S O F 1 / 3 C O L L E C T I N G , O R G A N I Z I N G , A N D S K E T C H I N G . 1 / 3 B U I L D I N G S L I D E S .
  13. P R E PA R AT I O N I S K E Y. 3 6 T O 9 0 H O U R S T O C R E AT E A N H O U R L O N G P R E S E N TAT I O N PUT IN THE TIME [CREDIT: NANCY DUARTE] Y O U R P R E PA R A T I O N T I M E C O N S I S T S O F 1 / 3 C O L L E C T I N G , O R G A N I Z I N G , A N D S K E T C H I N G . 1 / 3 B U I L D I N G S L I D E S . T H E F I N A L 1 / 3 I S R E H E A R S I N G .
  14. V I S U A L S A I D R E C A L L B Y %
  15. V I S U A L S A I D R E C A L L B Y 5 5 0 %STOCK UP L E V E R A G E T H E P I C T U R E S U P E R I O R I T Y E F F E C T. P E O P L E R E M E M B E R 1 0 % O F W O R D S C O M PA R E D T O 6 5 % O F P I C T U R E S . [CREDIT: D.L. NELSON, U.S. REED, J.R. WALLING]
  16. FREE IS GOOD P R O T I P : C A N VA I S A D E S I G N T O O L T H AT A L L O W S Y O U T O A D D T E X T A N D C R E AT E C U S T O M S I Z I N G F O R F R E E . S T O C K I M A G E S A R E $ 1 . 3 S O U R C E S
  17. M I N I M U M S I Z E F O N T I S Fonts must [CREDIT: GUY KAWASAKI, YOUTUBE CLIP]
  18. M I N I M U M S I Z E F O N T I S 3 0 Fonts must MEASURE CUT TWICE ONCE [CREDIT: GUY KAWASAKI, YOUTUBE CLIP] FO T
  19. W H E N Y O U F I N I S H A P R E S E N TAT I O N , D O N ’ T P L AY 2 0 Q U E S T I O N S
  20. TA K E Q U E S T I O N S , B U T T H E N F I N I S H S T R O N G W I T H A S T O RY A N D A C A L L T O A C T I O N NAIL THE FINISH
  21. S TA RT W I T H Y O U R S E C O N D B E S T S T O RY … ” “ SECOND
  22. S TA RT W I T H Y O U R S E C O N D B E S T S T O RY A N D F I N I S H W I T H Y O U R B E S T O N E ” - B I L L S TA I N T O N “ SECOND THEN FIRST
  23. T H E M A X I M U M N U M B E R O F W O R D S O N A N Y G I V E N S L I D E I S
  24. T H E M A X I M U M N U M B E R O F W O R D S O N A N Y G I V E N S L I D E I S 1 6 MEASURE CUT TWICE ONCE [CREDIT: JON VEGOSEN]
  25. LENGTH OF A TALK “ A G O O D S P E E C H S H O U L D B E L I K E A W O M A N ' S S K I RT ”
  26. LENGTH OF A TALK “ L O N G E N O U G H T O C O V E R T H E S U B J E C T A N D S H O RT E N O U G H T O C R E AT E I N T E R E S T ” - W I N S T O N C H U R C H I L L
  27. T H E M A X N U M B E R O F S L I D E S F O R E V E RY 2 0 M I N U T E S O F P R E S E N TAT I O N L E S S I S M O R E
  28. T H E M A X N U M B E R O F S L I D E S F O R E V E RY 2 0 M I N U T E S O F P R E S E N TAT I O N MEASURE CUT TWICE ONCE L E S S I S M O R E 15
  29. D O N ’ T WA L K I N F R O N T O F T H E P R O J E C T O R
  30. AVOID THE TRACTOR BEAM 3 H A C K S 1. IF THE PROJECTOR IS MOUNTED OVERHEAD, TEST HOW CLOSE YOU CAN WALK NEXT TO THE SCREEN DURING SET-UP. USE SOME MASKING TAPE ON THE FLOOR. 2. IF THE PROJECTOR IS ON A TABLE OR CART, JUST WALK AROUND IT. 3. USE THE BLACK OUT BUTTON ON YOUR R800 CLICKER
  31. F O N T S M AT T E R
  32. 1 4 F O N T S Y O U S H O U L D C O N S I D E R Baskerville Impact Hobo Std Marker Felt BRING YOUR AGAME
  33. 1 3 = M U R P H Y ’ S L A W
  34. B A D T H I N G S W I L L H A P P E N . Y O U H AV E 3 C H O I C E S : 1 ) F I X I T, 2 ) F E AT U R E I T, O R 3 ) F O R G E T I T SPANNER IN THE WORKS S T U F F H A P P E N S . Y O U C A N C O U N T I T. P R A C T I C E W I T H O U T S L I D E S . D O A N A U D I O C H E C K B E F O R E S P E A K I N G . B E P R E PA R E D . [CREDIT: ALAN HOFFLER]
  35. 3 H A C K S T O F E N D O F F M R . M U R P H Y 3. TURN OFF WIRELESS ON YOUR COMPUTER AND CLOSE ALL APPS 1. 1. ASK FOR A HANDHELD MIC. STASH IT ON STAGE AS A BACKUP 2. WRITE DOWN YOUR MAIN POINTS IN CASE YOUR DECK FAILS (THINK SET LIST) TOOLS YOU CAN USE
  36. “The best advice was from my father at an early age when we were making music. I would make mistakes, and I would ask, ‘What do you do?’ And he’d say, in Dutch, ‘Gewoon door blijven gaan,’ which means keep pedaling. Don’t stop and don’t let the audience know you made a mistake. Or smile and do it twice so the audience thinks you meant it.“ TA O O F E D D I E VA N H A L E N KEEP PEDALING [CREDIT: DR. VINCE SCHMIDT, YOUTUBE VIDEO]
  37. T W E LV E P L U S O N E E Q U A L S
  38. T H E B A K E R ’ SONE MORE THING A L W A Y S G I V E A L I T T L E S O M E T H I N G E X T R A . T A K E A C U E F R O M S T E V E J O B S . H E A LWA Y S H A D O N E M O R E T H I N G . [CREDIT: CARMINE GALLO] D O Z E N
  39. S P E A K I N G I S L I K E F LY I N G . T H E T W O M O S T C R I T I C A L T I M E S A R E A N D
  40. T H E T W O M O S T C R I T I C A L T I M E S A R EDON’T CRASH AND BURN W H E N A R E P L A N E S M O S T L I K E LY T O C R A S H ? M O S T A C C I D E N T S O C C U R D U R I N G TA K E - O F F S A N D L A N D I N G S . TA K E E X T R A T I M E T O P R E PA R E A N D P R A C T I C E Y O U R O P E N I N G S A N D C L O S I N G S . [CREDIT: RICH SCHLENTZ] L A N D I N G S TA K E - O F F ’ S
  41. VA RY Y O U R V O L U M E . S O M E T I M E S Y O U N E E D T O G O T O
  42. TAO OF TUFNEL VA RY Y O U R V O L U M E . S O M E T I M E S Y O U N E E D T O G O T O 1 1
  43. TAO OF TUFNEL T H E S E G O T O E L E V E N Nigel: The numbers all go to eleven. Look, right across the board, eleven, eleven, eleven and... Martin: Oh, I see. And most amps go up to ten? Nigel: Exactly. Martin: Does that mean it's louder? Is it any louder? Nigel: Well, it's one louder, isn't it? It's not ten. You see, most blokes, you know, will be playing at ten. You're on ten here, all the way up, all the way up, all the way up, you're on ten on your guitar. Where can you go from there? Where? Martin: I don't know. Nigel: Nowhere. Exactly. What we do is, if we need that extra push over the cliff, you know what we do? Martin: Put it up to eleven. Nigel: Eleven. Exactly. One louder. Martin: Why don't you just make ten louder and make ten be the top number and make that a little louder? [Pause.] Nigel: These go to eleven. [CREDIT: SPINAL TAP, YOUTUBE VIDEO]
  44. T H E B R A I N C A N O N LY C O N C E N T R AT E F O R M I N U T E S B E F O R E S H U T T I N G O F F MEASURE CUT TWICE ONCE
  45. MEASURE TWICE T H E B R A I N C A N O N LY C O N C E N T R AT E F O R 1 0 M I N U T E S B E F O R E S H U T T I N G O F F
  46. MEASURE CUT TWICE ONCE P L A N O N B R E A K S I N Y O U R TA L K U S E V I D E O S , R O L E P L A Y S & G R O U P E X E R C I S E S . [CREDIT: DR. JOHN MEDINA]
  47. U N D E R S TA N D T H E C O N C E P T O F W I I F Y
  48. W H AT ’ S I N I T F O R Y O U ( T H E A U D I E N C E M E M B E R ) MEASURE CUT TWICE ONCE W. I . I . F. Y E V E N T H O U G H Y O U A R E A T T H E F R O N T O F T H E R O O M , I T ’ S N O T A B O U T Y O U . I T ’ S A B O U T T H E W H A T ’ S I N I T F O R T H E A U D I E N C E . W H Y S H O U L D T H E Y G I V E Y O U T H E I R A T T E N T I O N . W H A T VA L U E A R E Y O U R P R O V I D I N G ?
  49. BE A MASTER “ FA C T ’ S T E L L … ”
  50. BE A MASTER STORYTELLER “ FA C T ’ S T E L L , B U T S T O R I E S S E L L . ” - B RYA N E I S E N B E R G
  51. A P P E A R A N C E M AT T E R S
  52. D R E S S T O T H E N I N E SLOOK THE PART 8 0 % O F O U R J U D G E M E N T S C O M E S D O W N T O W A R M T H A N D C O M P E T E N C E . D R E S S S M A R T LY T O L E V E R A G E B O T H . [CREDIT: CHRIS MALONE & SUSAN T. FISKE]
  53. T H I S I S A L E C T E R N , I T I S N O T A
  54. T H I S I S A L E C T E R N , I T ’ S N O T A N O R I S I T A C R U T C H . S T E P A WAY. STEP AWAY P O D I U M . [CREDIT: EVAN CARROLL]
  55. S T O RY M AT T E R S
  56. K N O W T H E 8 S T E P S O F T H E H E R O ’ S J O U R N E Y PAINT PICTURETHE [CREDIT: JOSEPH CAMPBELL]
  57. O N LY % O F T H E F E E L I N G S Y O U C O M M U N I C AT E A R E T H E W O R D S T H AT Y O U U S E
  58. O N LY 7 % O F T H E F E E L I N G S Y O U C O M M U N I C AT E A R E T H E W O R D S T H AT Y O U U S E EXPRESS
  59. EXPRESS YOURSELF B E E X P R E S S I V E W H E N I T C O M E S T O C O M M U N I C A T I N G F E E L I N G S . O N LY 7 % I S D E P E N D E N T U P O N T H E W O R D S W E U S E . 5 5 % I S B O D Y L A N G U A G E A N D 3 8 % I S T O N E . [CREDIT: ALBERT MEHRABIAN]
  60. D E V E L O P A S E N S E
  61. PLUG INTO THE AUDIENCE B E E N G A G E D W I T H T H E A U D I E N C E . L O O K F O R C L U E S F O R W H A T ’ S R E L E VA N T T O T H E M . I T ’ S N O T A B O U T Y O U . D E V E L O P A S I X T H S E N S E
  62. G E S T U R E S
  63. U S E Y O U R T W O H A N D S GO BIG OR GO HOME G E S T U R E S A R E K E Y. U S E Y O U R H A N D S T O E M P H A S I Z E P O I N T S . D O N ’ T B E A F R A I D T O G O B I G . [CREDIT: ALAN HOFFLER]
  64. I N V E S T I N A G O O D C L I C K E R P R O T I P : L O G I T E C H R 8 0 0
  65. I N V E S T I N A G O O D C L I C K E R DON’T SKIMP P R O T I P : L O G I T E C H R 8 0 0 D I S C L A I M E R : T H I S M O D E L H A S A G R E E N L A S E R P O I N T E R . Y O U A R E N O T A J E D I W H I L E P R E S E N T I N G . “ R E S I S T T H E U R G E , Y O U M U S T ” - Y O D A
  66. D O Y O U R V I S U A L S H AV E A P U R P O S E ?
  67. 4 R E A S O N S F O R U S I N G A V I S U A L REASON FOR BEING 1 . T O R E I N F O R C E A N I M P O R TA N T P O I N T ( E M P H A S I S ) 2 . W H E N I T ’ S Q U I C K E R / E A S I E R W I T H A V I S U A L ( S H O W A T R E N D ) 3 . T O M A K E A P O I N T F R O M D A TA ( N E V E R J U S T S H O W D A TA ! ) 4 . T O C O N N E C T W I T H A U D I E N C E E M O T I O N ( H U M O R ) [CREDIT: ALAN HOFFLER] D O Y O U R V I S U A L S H AV E A P U R P O S E ?
  68. T H I S I S N O T T H E E N T I R E R O O M
  69. ADDRESS THE EDGES A D D R E S S T H E E D G E S R I G H T W H E N Y O U G E T O N S TA G E . M A K E S U R E Y O U A R E E N G A G I N G T H E E N T I R E A U D I E N C E A N D N O T J U S T T H O S E P E O P L E I N T H E M I D D L E O F T H E R O O M . [CREDIT: BILL STAINTON] P L AY T O T H E E N T I R E R O O M
  70. S P E A K T O T H E A U D I E N C E , N O T T H E P R O J E C T O R S C R E E N
  71. ADDRESS THE EDGES 3 H A C K S 1. U S E P R E S E N T E R M O D E O N Y O U R L A P T O P 2. A S K F O R A C O N F I D E N C E M O N I T O R 3. S E T U P A TA B L E T FA C I N G T H E S C R E E N A N D S E T I T T O V I D E O
  72. U S E T H E P O W E R P O I N T S
  73. U S E T H E 4 P O W E R P O I N T S RULE OF THIRDS 1/3 1 2 3 4
  74. RULE OF THIRDS L E A R N F R O M P H O T O G R A P H E R S . A V O I D T H E C E N T E R A N D D R A W T H E E Y E T O WA R D S O N E O F T H E F O U R P O I N T S A T T H E I N T E R S E C T I O N S . 1/3 [CREDIT: GARR REYNOLDS] 1 2 3 4
  75. P E O P L E R E M E M B E R T H I N G S I N ’ S
  76. IT’S A MAGIC NUMBER P E O P L E R E M E M B E R T H I N G S I N T H R E E ’ S . U S E T H I S S I M P L E , Y E T P O W E R F U L FA C T T O Y O U R A D VA N TA G E . 3 [CREDIT: CARMINE GALLO] P E O P L E R E M E M B E R T H I N G S I N 3 ’ S
  77. “There are always three speeches, for every one you actually gave.” -
  78. “There are always three speeches, for every one you actually gave. The one you practiced, the one you gave, and the one you wish you gave.” DON’T BANG -
  79. DON’T BANG YOUR HEAD P E R F E C T P U B L I C S P E A K I N G I S L I K E A N A S Y M P T O T E . N O B O D Y H A S E V E R R E A C H E D I T A N D N O B O D Y E V E R W I L L . T H E R E I S A LWA Y S R O O M F O R I M P R O V E M E N T. T H E R E I S A LWA Y S R O O M T O L E A R N . [CREDIT: JOHN ZIMMER] -
  80. - M I C U P : 4 M A I N T Y P E S HANDHELD AROUND THE EAR (AKA - BRITNEY SPEARS) PODIUM LAVALIER
  81. AMPLIFY 1 . C E N T E R T H E L AV M I C I N T H E M I D D L E O F Y O U R C H E S T A N D A B O U T S I X T O E I G H T I N C H E S B E L O W Y O U R C H I N . - 3 H A C K S YOURSELF 2 . W I T H A H A N D H E L D , Y O U N E E D T O K E E P T H E P O S I T I O N O F T H E M I C C O N S I S T E N T W I T H Y O U R H E A D . I T M O V E S A S O N E . 3 . D O N ’ T A S K T H E A U D I E N C E I F T H E Y C A N H E A R Y O U . S O U N D C H E C K I N A D V A N C E O R H A V E S O M E O N E I N T H E B A C K W H O C A N H E L P Y O U A D J U S T T H E L E V E L S .
  82. H O W L O N G S H O U L D Y O U PA U S E A F T E R Y O U M A K E A P O I N T ?
  83. TOOLS YOU CAN USE 2 S E C O N D S O F PA U S E
  84. TOOLS YOU CAN USE W H E N Y O U M A K E A P O I N T O F E M P H A S I S , PA U S E A N D L E T Y O U R A U D I E N C E H A V E A C H A N C E T O L E T I T S I N K I N . [CREDIT: ALAN HOFFLER]
  85. S T O P PAY ATTENTION T H I S I S T H E M O S T I M P O R TA N T L E S S O N I N T H E E N T I R E D E C K
  86. S I N G L E T H O U G H T O P SINGLE THOUGHT D E L I V E R A
  87. S I N G L E T H O U G H T T O O P E R S O N SINGLE THOUGHT N E D E L I V E R A
  88. S I N G L E T H O U G H T, O P E R S O N SINGLE THOUGHT D E L I V E R A S I N G L E T H O U G H T T O O N E P E R S O N . T H I N K O F Y O U R N E X T T H O U G H T. F I N D A N E W P E R S O N I N T H E A U D I E N C E . D O N ’ T S T A R T D E L I V E R I N G Y O U R N E X T T H O U G H T U N T I L Y O U E S TA B L I S H E Y E C O N TA C T … L AT H E R , R I N S E , R E P E AT N E ONE PERSON
  89. S I N G L E T H O U G H T, O P E R S O N SINGLE THOUGHT T H I S O N E P R A C T I C E E L I M I N A T E S F I L L E R W O R D S ( A N D , S O , U M ) , A L L O W S Y O U T I M E T O B R E A T H E , A N D A U T O M A T I C A L LY B U I L D S I N PA U S E S . D E L I V E R A S I N G L E T H O U G H T T O O N E P E R S O N . T H I N K O F Y O U R N E X T T H O U G H T. F I N D A N E W P E R S O N I N T H E A U D I E N C E . D O N ’ T S T A R T D E L I V E R I N G Y O U R N E X T T H O U G H T U N T I L Y O U E S TA B L I S H E Y E C O N TA C T. [CREDIT: ANDREW GILMAN] N E ONE PERSON
  90. The difference between the right word and the almost right word…” W O R D U P “
  91. W O R D U PCATCH PHRASE VS. The difference between the right word and the almost right word is the difference between lightning and a lightning bug.” - M A R K T WA I N O N W O R D S M I T H I N G “ B E M E M O R A B L E . B E S T I C K Y. [CREDIT: CHIP AND DAN HEATH]
  92. K E E P K E Y T E X T O N T H E T O P O F T H E S L I D E
  93. [CREDIT: WENDY GATES CORBETT] K E E P K E Y T E X T O N T H E T O P 1 / 3 O F T H E S L I D E STAY ABOVE THE HEADS avoid this
  94. T H E N U M B E R O F B U L L E T S Y O U S H O U L D U S E I N Y O U R E N T I R E P R E S E N TAT I O N I S
  95. T H E N U M B E R O F B U L L E T S Y O U S H O U L D U S E I N Y O U R E N T I R E P R E S E N TAT I O N I S Z E R O
  96. TOOLS YOU • G U N S D O N ’ T K I L L • P R E S E N TA T I O N S …
  97. TOOLS YOU DON’T USE • G U N S D O N ’ T K I L L • P R E S E N TA T I O N S … • B U L L E T S D O [CREDIT: CARMINE GALLO]
  98. T H E N U M B E R O F D I S S O LV E S , B U I L D S , A N D O T H E R T R A N S I T I O N S I N Y O U R D E C K I S
  99. KEEP IT SIMPLE[CREDIT:SETHGODIN]STUPID T H E N U M B E R O F D I S S O LV E S , B U I L D S , A N D O T H E R T R A N S I T I O N S I N Y O U R D E C K I S Z E R O
  100. Tourist to New Yorker: Excuse me, can you tell me how to get to Carnegie Hall?
  101. Tourist to New Yorker: Excuse me, can you tell me how to get to Carnegie Hall? New Yorker: Practice, practice, practice.
  102. N O O N E I S A N A T U R A L . Y O U N E E D T O L O O K F O R O P P O R T U N I T I E S T O P R A C T I C E A N D T O C O N T I N U O U S LY S H A R P E N T H E S A W. SHARPEN THE SAW N O T R A F F I C J A M S O N T H E E X T R A M I L E
  103. W H E N S H O U L D Y O U F I N I S H A P R E S E N TAT I O N ? C L O S I N G T I M E
  104. A LWAY S F I N I S H O N T I M E ON THE DOT T H I S I S A C A R D I N A L R U L E . T H E R E I S N E V E R E V E R A N E X C U S E F O R G O I N G O V E R T I M E . [CREDIT: ALAN HOFFLER]
  105. 3 H A C K S T O H E L P Y O U F I N I S H O N T I M E DON”T GO OVER 3. R800 HAS A TIMER1. THERE’S AN APP FOR THAT 2. GO ANALOG LAGNIAPPE: USE PRESENTATION MODE IN POWERPOINT, IT HAS A CLOCK
  106. ABOUT THE AUTHOR I A M L O O K I N G T O S H I F T A B U S I N E S S PA R A D I G M : F O C U S I N G O N T H E C U S T O M E R A N D T H E I R E X P E R I E N C E , I N S T E A D O F T H E C O N S TA N T LY C H A S I N G T H E E Y E S A N D E A R S O F T H E P R O S P E C T. I A L S O B E L I E V E Y O U C A N ’ T H A V E H A P P Y E N T H U S E D C U S T O M E R S W I T H O U T H A P P Y E N G A G E D E M P L O Y E E S . C U L T U R E I S A N O N G O I N G C O M M I T M E N T, N O T A C A M PA I G N . M Y S I X B O O K S A B O U T C U S T O M E R E X P E R I E N C E A N D E M P L O Y E E E N G A G E M E N T A R E C A L L E D P U R P L E G O L D F I S H , G R E E N G O L D F I S H A N D G O L D E N G O L D F I S H , B L U E G O L D F I S H , P U R P L E G O L D F I S H S E R V I C E E D I T I O N , A N D R E D G O L D F I S H . L O YA LT Y R E T E N T I O N E N G A G E M E N T C U LT U R E S TA N P H E L P S K E Y N O T E S W O R K S H O P S W E B I N A R S F O R B E S C O N T R I B U T O R , I B M F U T U R I S T, T E DX S P E A K E R
  107. LITTLE THINGS CAN MAKE THE BIGGEST DIFFERENCE K E Y N O T E S A N D W O R K S H O P S THE BIGGEST DIFFERENCE C L I C K H E R E T O V I E W M Y S P E A K I N G K I T O N L I T T L E T H I N G S C A N M A K E T H E B I G G E S T D I F F E R E N C E
  108. R E A D Y T O S TA N D O U T I N A S E A O F S A M E N E S S www.purplegoldfish.com stan@purplegoldfish.com +1.919.360.4702

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