1. What would you do?
- Learning from charts
Oct 3, 2011
Mattias Skarin
Kanban / Lean coach
www.crisp.se
Say Hi to your neighbour!
http://blog.crisp.se/mattiasskarin
mattias.skarin@crisp.se
Group into 5-8p
Choose a team name!

2. Learning objectives
 Understanding basics of Control charts, continuous flow chart
 Put yourself into real shoes – what should be happening
 Can you beat the monkey?
http://rainbowwallpaper.blogspot.com/2011/04/f
unny-monkey-cartoon-pics-monkey-funny.html
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3. Contributions
Ismael Héry and Benoit Guillou
Henrik Kniberg
2011-10-06
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4. (Some) valid purposes for collecting data
Every learning starts with
 Validating a theory a question
 Learning over time
 Distinguish between variance and
trend
 Gain precision
All tools needs a purpose.
Know ”why” helps avoid
expensive tools
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5. Validating a theory Arrived : Arrived tickets this week (green)
Resolved : Resolved tickets this week (black)
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6. Validating a theory
100%
90%
80%
70%
60%
50% Value demand
40% Failure Demand
30%
Average 28 %
20%
10%
0%
Sprint 1 Sprint 2 Sprint 3 Sprint 4 Sprint 5 Sprint 6 Sprint 7
Data devteam 2009
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7. CHARTS BASICS
2011-10-06
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8. Continuous flow chart
Started
Stories Delivered
Cycle time
WIP
Time
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9. Control charts
Variable
+ 3σ
Average
- 3σ
Observation
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10. Goal: separate expected events from
unexpected
99.7 % of observations occurs within three std dev. of the mean
95 % occurs within two std. dev of the mean
68 % occurs within one std. dev of the mean
(Assuming normal distribution)
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11. Can you beat the monkey?
LEARNING FROM CHARTS
2011-10-06
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12. Learning from real cases
There can be multiple solutions to any problem
You are self organizing!
You need to motivate your choice
I get to play god..
Thou are allowed
to ask questions!
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13. Organize
Groups of 5-8
Keep score
Pick a team name
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14. The case
Sprint 1 Sprint 2 Sprint 3
The problem: Why do we always work with 5 projects in
parallell although we plan for two?
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15. What should be happening?
25
20
15 To do
In Dev
To test
10
Done
5
0
1 2 3 4 5 6 7
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16. 25
40% Todo (waiting)
50 % Coding
20
10% Testing
33% Todo (waiting)
17 % Coding
15
50% Testing
10
To do
In Dev
5 To test
Done
0
1 2 3 4 5 6 7
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17. What should be happening?
A. Assign a WIP on number of projects
B. Pair program if you get stuck
C. Hold back specification, until just before
development
D. Deliver, when testing is complete
E. Other
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18. More examples exists but for now only demoed live
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19. What can trigger change?
Gradual
Questions – someone asking them
New ideas – how to do it better
Consequence awareness – ”this will happen if change does not take place”
Consolidation – a momentum grows large enough to overcome the
threshold
Fast
Will to experiment – someone willing to give it a try
A failure – ”uh-uh that didn’t work”
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20. Some final thoughts
Charts + Situation knowledge = learning
Useful in times of stress
Keep it simple. Plot on your whiteboard.
Not all facts trigger change
Human action is required
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21. Thank you!
”Change is not necessary. Survival is optional”
- W. E Deming
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