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Julie Kittredge
Business Services Advisor
Arlington Heights Memorial Library
jkittredge@ahml.info
February 28, 2017

“Just what is Twitter?”
 Social networking
site for "micro
blogging".
 Tweets are
messages of 140
characters or less.
 Share photos, links,
videos, updates.

 Connect and network with customers & other
businesses
 Can become a go-to space for breaking news
 Constant source of ideas, resources, and
recommendations, and links
 Twitter users can go to Twitter for timely questions
and answers
 Use it to link to or “re-tweet” related twitter accounts
and news
Twitter as a
communication tool?

Learn the lingo
@: Used before a Twitter handle to ‘mention’ or ‘tag’
another user @ahml @chicagoblackhawks
@ArlingtonHtsChamber @ArlingtonHtsGov
#: Hashtag: #ArlingtonHeights #FrontierDaysAH
#business #library #arlingtonheightslibrary
MT: “modified tweet”

Tweets

#hashtag Searches

Keyword Searches

@Username Searches

Your Organizational Brand
 Create a Twitter bio
that reflects who you
are.
 Include your website
or LinkedIn URL.
 Create. Share. Reply.
Be active with the
community.
 You are creating a
organizational brand

Your Organizational Brand

Be strategic about
what you share
 What is your strategy? What do you want to
communicate?
 Marketing?
 Information Resource?
 Communication tool?
 Twitter is your voice.
 Be consistent.
 Be intentional.

 Identify who your
audience is.
 This will guide your
content
 Every post must have a
purpose.
 Content should include
 Education
 Inspiration
 Solve a problem
 Identify one person or two
to create, respond to &
monitor content
What is your purpose?
 Share content that others will
want to share.
 Share your Twitter URL
 Share content that adds value
to customers or business
partners.
 Interact with others on twitter
 Businesses
 Customers
 Local organizations
(AHML)
 Use #hashtags and keywords
to become more visible
How to Build Your Audience

Creating Lists
Creating lists helps to make sense of it all and changes your
feed from noise to organized information you can use.
 Filter content
 Friends & Family
 Business Partners
 Colleagues
 Research
 Specific Topics (Athletics, personal interest, news)
 Hashtags!!

Hashtags
Create your own hashtags
to help filter and find
tweets specific to an event
or an audience or both! You
can publicize these
hashtags so others can use
them in their tweets too.
#AHMLBusiness
#FWPopMueller
#FrontierDaysAH

 Create a marketing
calendar
 Decide what you will
share in advance
 Establish a regular
rhythm so customers
know what to expect
 Streamline and
schedule your content
– Hootsuite
Create a Content Calendar

Let’s practice! www.twitter.com
Put it to work for you!

March 7th 6:30-7:30, Business Center SCORE
Program – “30 Ways to Grow Your Email List”
March 14th 10 – 11am, Business Center
“Marketing Your Business with Stories”
March 23rd 12-1pm, Webinar
“5 Ways to Identify Your Audience”
Upcoming Programs

http://www.ahml.info/business
Julie Kittredge, jkittredge@ahml.info
Susan Mayer, smayer@ahml.info
Contact Info

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Tips for Using Twitter as a Marketing Tool

  • 1. Julie Kittredge Business Services Advisor Arlington Heights Memorial Library jkittredge@ahml.info February 28, 2017
  • 2.  “Just what is Twitter?”  Social networking site for "micro blogging".  Tweets are messages of 140 characters or less.  Share photos, links, videos, updates.
  • 3.   Connect and network with customers & other businesses  Can become a go-to space for breaking news  Constant source of ideas, resources, and recommendations, and links  Twitter users can go to Twitter for timely questions and answers  Use it to link to or “re-tweet” related twitter accounts and news Twitter as a communication tool?
  • 4.  Learn the lingo @: Used before a Twitter handle to ‘mention’ or ‘tag’ another user @ahml @chicagoblackhawks @ArlingtonHtsChamber @ArlingtonHtsGov #: Hashtag: #ArlingtonHeights #FrontierDaysAH #business #library #arlingtonheightslibrary MT: “modified tweet”
  • 9.  Your Organizational Brand  Create a Twitter bio that reflects who you are.  Include your website or LinkedIn URL.  Create. Share. Reply. Be active with the community.  You are creating a organizational brand
  • 11.  Be strategic about what you share  What is your strategy? What do you want to communicate?  Marketing?  Information Resource?  Communication tool?  Twitter is your voice.  Be consistent.  Be intentional.
  • 12.   Identify who your audience is.  This will guide your content  Every post must have a purpose.  Content should include  Education  Inspiration  Solve a problem  Identify one person or two to create, respond to & monitor content What is your purpose?
  • 13.  Share content that others will want to share.  Share your Twitter URL  Share content that adds value to customers or business partners.  Interact with others on twitter  Businesses  Customers  Local organizations (AHML)  Use #hashtags and keywords to become more visible How to Build Your Audience
  • 14.  Creating Lists Creating lists helps to make sense of it all and changes your feed from noise to organized information you can use.  Filter content  Friends & Family  Business Partners  Colleagues  Research  Specific Topics (Athletics, personal interest, news)  Hashtags!!
  • 15.  Hashtags Create your own hashtags to help filter and find tweets specific to an event or an audience or both! You can publicize these hashtags so others can use them in their tweets too. #AHMLBusiness #FWPopMueller #FrontierDaysAH
  • 16.   Create a marketing calendar  Decide what you will share in advance  Establish a regular rhythm so customers know what to expect  Streamline and schedule your content – Hootsuite Create a Content Calendar
  • 18.  March 7th 6:30-7:30, Business Center SCORE Program – “30 Ways to Grow Your Email List” March 14th 10 – 11am, Business Center “Marketing Your Business with Stories” March 23rd 12-1pm, Webinar “5 Ways to Identify Your Audience” Upcoming Programs