2. ❑ Avoid repeating the same
work (LCs doesn’t need to
‘invent’ their processes one by
one)
❑ Increase efficiency and
productivity
❑ Improve the quality of
experiences
Why
standardizin
g processes ?
4. 3 Key Action Steps
STEP 1:
Check what are
the processes
involved in
GCDP based on
the customer
flow
STEP 2:
Develop
education
material based
on each process
for LCs
STEP 3:
Educate LCs to
make sure all
the processes
are
implemented!
5. Check all the processes
involved in GCDP based on EP Flow
6. GCDP Customer flow
( Ep flow )
Social Media
promotions
National Websites
pROMOTION RAise MATCH REalize COMPLETE Re-integrate
Engagement activities
(Global Village, Y2B,
story sharing cafes)
AlumniSTRANGER
Sign-Ups
Applications
Assessment centers
Interviews (1st
expectation setting)
Matching Emails
Interview with TN
manager(Optional)
OPS-Home
(Cultural preparation,
safety preparation,
insurance, visa,
expectation setting, EP
LEAD included)
Pick up-Host
1st day of work
Integration
activities (host)
Fire fighting
LEAD (host)
NPS Survey
NPS Survey
Showcasing stories
Re-integration
seminar
Showcasing their
story (promoter)
Upselling to
another product
LEAD content
Campus Promotion
(Posters, Info Stand,
Info Sessions)
Induction Meetings
Payment
Contract
Raise form on
myaiesec.net!
Search tools
Matching Manias
Partnership Matching
*Focus promoting
their Partners
(destination, issues)
Exchange ANs
Matched!
NPS Survey
9. Process Standardization for Conversion GCPs from AIESEC in
Mexico:
Guideline: Actions for each stage of customer journey through exchange
process:
http://www.myaiesec.net/content/viewfile.do?contentid=10286702
Download the responders templates for each stage here:
http://www.myaiesec.net/content/viewfile.do?contentid=10286703
Entity
Examples
