Traditionally capture has been centered around automating paper based processes at the front-end of business systems and eliminating key entry. As with many of the back-end systems, it has been batch-oriented and thought of as a ‘front-end’ or ‘first-step’ separated from the processes that it feeds. But that is in a state of change and sources have been expanded substantially through the ready availability of multi-function intelligent mobile devices. Although the need for batch capture will continue, we live in a real time world with shrinking amounts of paper used to feed business processes, increasing business velocity and ever increasing demand for better, faster services. This session will explore how capture solutions are handling this, how cloud based services with scalable capture processes can leverage more element understanding and be expanded into providing effective automation for all capture processes concurrently with smoothing the transition from paper.

1. #AIIM14
#AIIM14
#AIIM14
Automate,
Automate,
Automate:
Bridging
the
Gap
Between
Capture
and
Process
Harvey
Spencer
President
HSA
inc
HSAssocs@twi:er

2. #AIIM14
Archive
Business
Documents
Fixed
Geometry
Variable
Geometry
The
move
to
integra;on
with
process

3. #AIIM14
We
started
with
‘Known
Forms
processed
in
Batches’

4. Market
Intelligence
Read
the
Research!
Download
Content
Collabora+on
and
Processing
in
a
Cloud
and
Mobile
World.
It’s
free.
Do
it
now.
Eye
on
the
Industry

5. #AIIM14
Fixed
Geometry
§ Examples:
Tax
Returns,
Medical
Claims
§ Front
end
process,
relies
on
pre-­‐sorJng
§ Based
on
knowing
the
locaJon
of
key
fields
allows
for
understanding
rules
to
be
built
§ IntegraJon
to
business
process
tends
to
be
batch
–
aQer
the
capture,
data
extracJon
and
validaJon

6. #AIIM14
Fixed
Geometry
Benefits
§ Benefits:
§ Capture
image
for
archival
and
research
§ Fast
§ ReducJon
in
key
entry
costs
§ LimitaJons
§ Requires
pre-­‐sorJng
§ Limited
applicaJons
§ Back
office
batch
orientaJon
delays
processes

7. #AIIM14
Variable
Geometry
Adds
Value
§ Benefits
in
Faster
Processing:
§ Reduced
sorJng
and
separators
§ Mixed
forms
layouts,
including
‘semi-­‐structured’
forms
may
be
understood
and
processed
§ LimitaJons
§ Semi-­‐structured
forms
are
‘mostly
known’
§ Usually
front
end
with
batch
updates.

8. #AIIM14
Variable
Geometry
Added
Document
Types
§ Examples:
Invoices,
Orders,
On-­‐boarding/
ApplicaJons
etc
§ Fields
of
interest
move
around
depending
on
document
§ Can
be
used
to
reduce
pre-­‐sorJng
of
normal
fixed
geometry
applicaJons
§ Allows
for
capture
closer
to
the
process

9. #AIIM14
Value
of
Capture
to
Business
Process
Automa;on
in
Invoice
Processing
§ Benefits
of
Integrated
in-­‐house
with
ERP
procure-­‐to-­‐pay
soluJons*
§ Speed
§ Faster
turn
around
than
using
outsourcing
§ Be:er
excepJon
handling
§ Possibility
of
dynamic
discounJng
§ Faster
end
of
month
reconciliaJon
§ ReducJon
of
excepJon
handling
§ No
lost
invoices
and
user
self
service
portal
can
see
invoice
and
status
§ Emailed
invoices
easier
to
handle
if
PDF
images
are
sent
rather
than
PDF
normal
§ Lower
audit
costs
due
to
integraJon
with
ECM
§ Possibility
of
easier
offset
management
AP/AR
common
suppliers/customers
*Source:
Open
Text

10. #AIIM14
Discount
Management.
Never
Ending
Fric;on
Between
Buyers
and
Suppliers
Courtesy:
Taulia

11. #AIIM14
0 DAYS
invoice
10-15 DAYS
approval
60 DAYS
due date
OPPORTUNITY
AVERAGE PAYMENT TERMS (DAYS)
Anheuser-Busch
Hertz
Apple
Industry Average
120 DAYS
60 DAYS
45 DAYS
56 DAYS
Payables
terms
change
by
Supplier
Courtesy:
Taulia

12. #AIIM14
A sliding scale allows for higher discount the earlier the payment for ALL invoices
• Reduction of working capital
• Alternative to more expensive sources of financing as Factoring
• Suppliers can opt in to the program
• Leverage more Early Payment discounts
• Risk-free short-term investments with double digit returns
• Does not create upward pressure on purchase prices
• Typical $1M to $2M returns per $1B in-scope spend
Definition
Supplier Benefits
Buyer Benefits
Key
Benefits
of
Dynamic
Discoun;ng
Courtesy:
Taulia

13. #AIIM14
3.0%
2.5%
2.0%
1.5%
1.0%
0.5%
0%
0 10
Days
20
Days
30
Days
$
2%
10
Net
30
“Hit-­‐or-­‐Miss
Discount”
3.0%
2.5%
2.0%
1.5%
1.0%
0.5%
0%
0 10
Days
20
Days
30
Days
$
$
Sliding
Scale
Discount
Antiquated Discounting Dynamic Discounting
Courtesy:
Taulia
Dynamically
Changing
Discount

14. #AIIM14
Discount
Management
Supplier
Bidding
§ The
Priceline
Approach
§ From
a
supplier
standpoint
allows
for
factoring
at
lower
cost
§ From
customer
standpoint
allows
for
be:er
cash
management
§ Only
possible
if
invoices
and
procure-­‐to-­‐pay
are
integrated

15. #AIIM14
The
next
stage:
Content
Ini;a;on
Speed/Value/Relevanceto
Customer
Content
IniJaJon
Capture
to
a
Process
Drive
process
decisioning
from
Capture
Content

16. #AIIM14
Content
Ini;a;on
Branch
Automa;on
§ Scan
back
office
documents
(new
account
opening,
loan
apps,
mortgage
apps,
etc.)
in
the
branch
§ Savings
can
provide
less
than
one
year
pay
back
§ Savings
in
copier/prinJng,
plus
courier
+
be:er
customer
experience/service
§ Encapture
ROI
Model

17. #AIIM14
Content
Ini;a;on
-­‐-­‐
Global
Shipping*
Process
Shipping
documents,
commercial
invoices
arrive
on
paper,
email,
fax
§ MulJchannel
input
eliminated
prinJng
of
emails
and
faxes
§ Automated
data
recogniJon
and
classificaJon
eliminate
manual
data
entry
and
accelerate
scanning
§ AutomaJc
populaJon
of
data
into
customs
documents
§ Automated
archiving
for
ten
years
in
FileNet
Content
manager
Benefits
§ Improved
Process
efficiency
and
imaging
speed
and
accuracy
§ $13
million
savings
over
three
years
from
headcount
reallocaJon
and
prinJng/postage
costs
§ Improved
accuracy,
customer
service
*
Source:
IBM

18. #AIIM14
Automate,
Automate,
Automate
§ The
key
value
is
to
integrate
with
the
Business
Processes
§ Be:er
Customer
Service
§ Greater
efficiency
§ Less
rework
and
lower
cost
§ Lower
risk,
be:er
cash
management

19. #AIIM14
Branch
Automa;on
+
Capture
to
a
Process
§ Example:
New
Account
Opening
or
Loan
Processing:
§ Documents
scanned
in
branch
§ Real
Jme
understanding,
checking
documents
and
extracJon
of
relevant
data
§ Savings
in
copier/prinJng,
plus
courier
+
be:er
customer
experience/service
+
immediate
decisioning
+
opportunity
for
cross
selling

20. #AIIM14
The
Next
Wave
of
Capture
§ Automate
from
anywhere,
anyJme
§ Immediate
understanding
§ Integrated
with
business
processes
and
workflow

21. #AIIM14
#AIIM14
#AIIM14
Ques;ons?
Thank
you
harvey@hsassocs.com
Twi:er@HSAssocs