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the future of tourism
gamified experience design
PAUL BULENCEA
Radical mental change
MARRIED	
   AGE	
  60-­‐65	
  
Who am I?
FUTURE FOR MOST
PRESENT FOR FEW
Habl	
  –	
  People	
  working	
  in	
  the	
  field	
  /	
  	
  Lowry	
  –	
  The	
  Pond	
  /	
  	
  Evans	
  –Waitress	
  	
  
Extract comodities Make goods Deliver services
Pink (2006), Nijs & Peters (2004)
Internet J
Pine & Gilmore (1999)
Kim & Maugborne (2005)
“It sounds cheesy and it’s probably hard to believe, but Tomorrowland 
2013 was a life changing experience for me.” Participant
Why gameful tourism
memorable experiences?
Memorable experience
properties
5 senses
Emotional
Unique, intrinsic value
Contact with raw stuff
Increased focus
looking forward
Altered awareness of time
Doing and undergoing
Playfulness
challenge & skills balance
Boswijk et al. (2012)	
  
the process of making activities more
gameful
Werbach (2014)	
  
gamification
Someone who is optimistic, curious,
motivated, and always up for a tough
challenge.	
  
	
  
	
  
McGonigal (2010)	
  
gameful
5 senses
Emotional
Unique, intrinsic value
Contact with raw stuff
Increased focus
looking forward
Altered awareness of time
Doing and undergoing
Playfulness
challenge & skills balance Boswijk et al. (2012)	
  
toledano
exercise
THE FAMILLERS
dan
alex
andreea
alexandra
5 senses
Emotional
Unique, intrinsic value
Contact with raw stuff
Increased focus
looking forward
Altered awareness of time
Doing and undergoing
Playfulness
challenge & skills balance
Boswijk et al. (2012)	
  
1
5 senses
Emotional
Unique, intrinsic value
Contact with raw stuff
Increased focus
looking forward
Altered awareness of time
Doing and undergoing
Playfulness
challenge & skills balance Boswijk et al. (2012)	
  
2
Make things as simple as possible,
but not simpler.
Einstein
1 + 2
Seligman (2011)
Why people travel?
Relaxation
Entertainment
excitement
fun
enjoyment	
  
	
  
	
  
Cromptopn (1999)
Yiuan & Mcdonald (1990)
Oh, Uysal, and Weaver (1995)
Cha, McCleay & Uysal (1995)
Klenosky (2002)
Positive emotions
Relaxation
Entertainment
excitement
fun
enjoyment	
  
	
  
	
  
Cromptopn (1999)
Yiuan & Mcdonald (1990)
Oh, Uysal, and Weaver (1995)
Cha, McCleay & Uysal (1995)
Klenosky (2002)
Escape
novelty
sports
adventure
stimulation
	
  
Yuan & McDonald (1990)
Uysal & Jurowski (1994)
Turnbull & Uysal (1995)
Pearce and Lee (2005)
ENGAGEMENT
Escape
novelty
sports
adventure
stimulation
	
  
Yuan & McDonald (1990)
Uysal & Jurowski (1994)
Turnbull & Uysal (1995)
Pearce and Lee (2005)
Enhancement of relationships
Social Interaction
family togetherness
kinship
socialize
meet people
date more
Crompton (1979)
Yuan & McDonald (1990)
Uysal & Jurowski (1994)
Turnbull & Uysal (1995)
Oh, Uysal, and Weaver (1995)
Klenosky (2002)
Pearce and Lee (2005)
relationships
Enhancement of relationships
Social Interaction
family togetherness
kinship
socialize
meet people
romance
Crompton (1979)
Yuan & McDonald (1990)
Uysal & Jurowski (1994)
Turnbull & Uysal (1995)
Oh, Uysal, and Weaver (1995)
Klenosky (2002)
Pearce and Lee (2005)
self-evaluation
self-exploration
self-actualize
value expression
cultural experience
isolation
nostalgia
Crompton (1979)
Fodness (1994)
Uysal & Jurowski (1994)
Turnbull & Uysal (1995)
Pearce and Lee (2005)
Meaning
self-evaluation
self-exploration
self-actualize
value expression
cultural experience
isolation
nostalgia
Crompton (1979)
Fodness (1994)
Uysal & Jurowski (1994)
Turnbull & Uysal (1995)
Pearce and Lee (2005)
prestige
knowledge and reward maximization
learn more
know more
be more productive
self-development
Crompton (1979)
Yuan & McDonald (1990)
Fodness (1994)
Turnbull & Uysal (1995)
Oh, Uysal, and Weaver (1995)
Cha, McCleay & Uysal (1995)
Klenosky (2002)
Pearce and Lee (2005)
Accomplishment
prestige
knowledge and reward maximization
learn more
know more
be more productive
self-development
Crompton (1979)
Yuan & McDonald (1990)
Fodness (1994)
Turnbull & Uysal (1995)
Oh, Uysal, and Weaver (1995)
Cha, McCleay & Uysal (1995)
Klenosky (2002)
Pearce and Lee (2005)
What makes a touriSM
experience memorable?
Positive emotions
Hedonism
refreshment
engagement
novelty
Involvement
relationships
social interaction
local culture
meaning
meaningfulness
Accomplishment
knowledge Kim (2014)
Positive emotions
Hedonism
refreshment
engagement
novelty
Involvement
relationships
social interaction
local culture
meaning
meaningfulness
Accomplishment
knowledge
Kim (2014)
What are video games good
at?
Rigaby & Ryan (2011)
Seligman (2011)	
  
Immediate frequentconsistent
examples
Whathappened?
Gameful
design
Memorable
experience
design
Gameful
design
Memorable
experience
design
Why?
Newman	
  
Example
Other experimental
examples
Personal example
Stiegl beer museum salzburg
explorE
CREAte
Reflect
implement
implement
results
Normal: 152 respondents (78 DE, 74 EN)
Gamified: 109 respondents (58 DE, 51 EN)
0
1
2
3
4
5
6
7
Normal
Gamified
I think that without the game, it would have been very lame
Lucy, 8
The kids liked it so much that they wanted to do the tour one more time!
Mother
HOW?
Next time
Sum-up
Sum-up
Memorable tourisM experiences
are key
Sum-up
Game design knowledge can
enhance them
Sum-up
technology helps a lot
Sum-up
It is not easy to design a gameful
memorable tourisM experience
Sum-up
PROTOTYPING AND EXPERIMENTING
IS KEY
Sum-up
Radical mental change
Thank you!Paul.bulencea@gmail.com
www.gamification-in-tourism.com
www.sideview.us
paul hrd
Paulbulencea #ALT-FUTURE-OF-TOURISM

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