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Developing A Lean Culture by Gregg Miner

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Association for Manufacturing Excellence
Association for Manufacturing Excellence

Keys to creating the cultural context needed for lean or business excellence. This was presented to the exclusive AME Champions Club in August 2009.

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SCORE Business Systems Sustained Performance Through Engagement and Metrics AME Champions Meeting Montreal, Canada August 5 – 7, 2009
SCORE Business Systems ,[object Object],[object Object],[object Object],[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009 Your Culture Your People
SCORE Business Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],Some Terrible Statistics!!! SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],[object Object],[object Object],[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],[object Object],[object Object],[object Object],Definitions SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],[object Object],[object Object],[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],[object Object],[object Object],[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],????????????????? SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],[object Object],[object Object],[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],[object Object],[object Object],[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],[object Object],[object Object],[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],An Example SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],Engagement! SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],19% are actively disengaged (unhappy and spreading their discontent) 55% are not engaged (just putting in time) Only 26% of the US working population is engaged (loyal and productive) $350 billion per year in lost productivity Every employer is wasting approximately 10% of their payroll dollars on lost productivity due to disengagement SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems Engaged employees are more than satisfied and more than loyal; they are emotionally connected to you. They go out of their way to show their association with your company, they become an active promoter of your business, and support you during good and bad times. In the end, they make you more money. SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],To Enhance Commitment Companies must provide employees with opportunities for personal development. ,[object Object],[object Object],[object Object],[object Object],[object Object],Builds ,[object Object],[object Object],[object Object],[object Object],[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems SCORE Business Systems, LLC All Rights Reserved August 6, 2009 So the next question is how do you achieve the level of engagement where your employees are truly influencing your financial performance and customer satisfaction?
SCORE Business Systems SCORE Business Systems, LLC All Rights Reserved August 6, 2009 The primary driver is organizational alignment.
SCORE Business Systems ,[object Object],[object Object],[object Object],Unaligned projects or program approach Plan without communication and employee engagement Sustained journey with engaged and empowered employees Team Individual Company SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems                                              Leadership Mission/Vision Financial Values Social/Evn. Values Management Culture Partnership Culture Win-Win Shared Rewards Basic Trust Recognition Excellence Listening Competence Respect Mutual Influence Mutual Assistance Joint Decisions Long-term view Aligned Engagement By meeting mutual needs Attitude Philosophy Behavior Sustained Success FOCUS HERE TO GET HERE SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],[object Object],[object Object],Are these in your Lean transition Plan?????? SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems Implementation Process Part 1 HELP™ SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems Implementation Process Part 2 HELP™ SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Oh, wait we haven’t discussed… SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009
SCORE Business Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SCORE Business Systems, LLC All Rights Reserved August 6, 2009

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Developing A Lean Culture by Gregg Miner

  • 1. SCORE Business Systems Sustained Performance Through Engagement and Metrics AME Champions Meeting Montreal, Canada August 5 – 7, 2009
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  • 33. SCORE Business Systems Engaged employees are more than satisfied and more than loyal; they are emotionally connected to you. They go out of their way to show their association with your company, they become an active promoter of your business, and support you during good and bad times. In the end, they make you more money. SCORE Business Systems, LLC All Rights Reserved August 6, 2009
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  • 35. SCORE Business Systems SCORE Business Systems, LLC All Rights Reserved August 6, 2009 So the next question is how do you achieve the level of engagement where your employees are truly influencing your financial performance and customer satisfaction?
  • 36. SCORE Business Systems SCORE Business Systems, LLC All Rights Reserved August 6, 2009 The primary driver is organizational alignment.
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  • 39. SCORE Business Systems                                              Leadership Mission/Vision Financial Values Social/Evn. Values Management Culture Partnership Culture Win-Win Shared Rewards Basic Trust Recognition Excellence Listening Competence Respect Mutual Influence Mutual Assistance Joint Decisions Long-term view Aligned Engagement By meeting mutual needs Attitude Philosophy Behavior Sustained Success FOCUS HERE TO GET HERE SCORE Business Systems, LLC All Rights Reserved August 6, 2009
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  • 43. SCORE Business Systems Implementation Process Part 1 HELP™ SCORE Business Systems, LLC All Rights Reserved August 6, 2009
  • 44. SCORE Business Systems Implementation Process Part 2 HELP™ SCORE Business Systems, LLC All Rights Reserved August 6, 2009
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  • 48. SCORE Business Systems SCORE Business Systems, LLC All Rights Reserved August 6, 2009
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