DigIn 2018 is one of the leading conferences focused on Digital Insurance insights, ideas and best practices. Insurance is on the cusp of disruption and I wanted to share my top 5 key takeaways.

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“DigIn 2018: Top 5 Takeaways”

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Purpose/Intent
The purpose of this recap is to highlight the 5 key takeaways from DigIn 2018 that reflect a
combination of what leading enterprise/legacy players are doing/saying and the disruption
being triggered by leading InsureTech players.
Considering DigIn attendance was up 80% YoY, clearly there were a lot of great people
presenting, on panels and in the rooms.
Speaker bios à https://www.dig-in.com/conference/digitalinsurance-2018

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“DigIn 2018”
Top 5 Key Takeaways
I n s u r a n c e i n d u s t r y i s o n t h e
c u s p o f d i s r u p t i o n
I n d u s t r y h a s b e e n v e r y g o o d a t
c r e a t i n g s i l o s b u t t h a t n e e d s t o
c h a n g e
T h e “ t e c h i s a l l h e r e ”
1
2
3
4
5
L e g a c y c o m p a n i e s w i l l t r a n s f o r m
i n t o 2 t y p e s o f b u s i n e s s e s
T h e “ D r o n e I n s u r a n c e ” v i d e o w e n t
v i r a l b e c a u s e “ t e c h i s a l l h e r e ”
a n d t h e v i d e o i s e a s y t o
u n d e r s t a n d

4. 4
“Insurance
industry is on
the cusp of
disruption”
Changes being driven by explosive growth in the availability of data,
cloud computing, opportunities to innovate via co-creation etc.
Telematics has made the vision for “Connected Insurance” real and is a
leading indicator of what’s to come in the next 12-18 months.
Insurance needs to move from a “necessary experience” to a pleasant,
“welcomed experience” that creates customer value across all
touchpoints.

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“Legacy
companies will
transform into 2
types of
businesses”
There will be one type of company that will improve the “front-end” of
the digital layer/experience but do everything in the “middle/back-end”
the same.
There will be a second type of company that will disrupt their entire
supply chain - front/middle/back-end – by investing in the disruption of
the full-stack to ensure they’ll be around for the next 100 years.
No “right answer(s)” of course but the “How?” question includes
incubating/spinning-off standalone growth companies, launching a
Corporate VC fund, disruption from within (talent permitting), co-
creation with right mix of ecosystem partners or acquisition.

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“Industry has
been very good
at creating silos
but that needs
to change”
World is getting much smarter by embracing various forms of data and
the industry needs to get smarter.
Opportunity presented by modernizing legacy tech infrastructure is
substantial as the efficiency, productivity gains and silo busting
potential are low-hanging fruit.
Industry leaders will embrace what’s happening in the personal lines
space and get ahead of the inevitable changes in the commercial lines
space by applying relevant insights, ideas and best practices.

7. 7
“ The tech is all
here”
Telematics and application of data from other connected environments
including the home, buildings, manufacturing facilities etc.
Cloud computing enables massive data sets to be analyzed in a way
that wasn’t possible until now.
Cloud plus AI, Natural Language Processing, Machine Learning and
other digital technologies create insight to action feedback loops to
enable application of insights to create value at scale

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“ The ‘Drone
Insurance’ video
went viral because
‘tech is all here’
and the video is
easy to understand”
This video is a MUST watch for anyone in the space and everything in
it is possible today because “the tech is all here”.
Watch video here:
https://www.youtube.com/watch?v=ZKKADm5UbHQ

9. Alec Coughlin
Senior Director BD – Head of Financial Services
E: alec.coughlin@sapientrazorfish.com
T/IG: @Alec_Coughlin
C: 917.312.9598

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