Meaning of TQM
Total – made up of the whole
Quality – degree of excellence a product or service
Management – act, art or manner of planning,
controlling, directing etc.
Therefore “TQM is the art of managing
the whole to achieve excellence”
Total quality management
Defination of TQM
“Total quality management(TQM) has been defined as
an integrated organizational effort designed to improve
quality at every level”
“The process to produce a perfect product by a series
of measures require an organized effort by the entire
company to prevent or eliminate errors at every stage in
production is called total quality management”
Features of TQM
Closer customer relations.
Company Policy and accountability.
Monitoring the process.
Advantages of TQM
Enhanced market image
Elimination of defect and waste
Reduced costs and cost management
Improved customer focus and satisfaction
Increased customer loyalty and retention
Improved employee morale
Enhanced shareholder value
Improved and innovative process
Disadvantages of TQM
It is not a quick fix. TQM takes years to implement.
It can lead to too much attention.
Extremely demanding of management and staff time.
Benefits may not be seen for several years.