Total Quality Management
Presented by:
Aakash.s
Harshini.k
Piyush.k
Aditya.h
Darshan.g
Sanjay.k

Meaning of TQM
Total – made up of the whole
Quality – degree of excellence a product or service
provides
Management – act, art or manner of planning,
controlling, directing etc.
Therefore “TQM is the art of managing
the whole to achieve excellence”
Total quality management

Defination of TQM
“Total quality management(TQM) has been defined as
an integrated organizational effort designed to improve
quality at every level”
 “The process to produce a perfect product by a series
of measures require an organized effort by the entire
company to prevent or eliminate errors at every stage in
production is called total quality management”

Features of TQM
Closer customer relations.
Increased training.
Employee empowerment.
Quality chains.
Company Policy and accountability.
Monitoring the process.
Consumer views.
Benchmarking.

Advantages of TQM
Enhanced market image
Elimination of defect and waste
Reduced costs and cost management
Higher profitability
Improved customer focus and satisfaction
Increased customer loyalty and retention
Improved employee morale
Enhanced shareholder value
Improved and innovative process

Disadvantages of TQM
It is not a quick fix. TQM takes years to implement.
It can lead to too much attention.
Extremely demanding of management and staff time.
Benefits may not be seen for several years.

TQM
principles
Total employee
involvement
communication
Process centered
Continual
improvement
Fact based decision
making
Customer focused