This document discusses Total Quality Management (TQM) in the textile industry. It begins with an introduction to TQM and outlines a vision for TQM including customer satisfaction, organizational performance, quality products, treating employees well, and social responsibility. It then describes techniques to achieve the TQM vision such as motivating employees, special projects, training, and using business improvement techniques. The document compares the conventional management style to the TQM management style, noting differences in how customers, employees, ideas, and responsibility are viewed. It emphasizes treating employees well and empowering them under TQM.

1. Abdullah Al Rahi
2013200400050
Southeast University
Dhaka, Bangladesh
Dept. of Textile

2. Contents
TQM
TQM Vision
Technique to achieve the
vision
Difference between
Conventional and TQM
management system

4. Buyer Requirements
 High quality of
products.
 Competitive price.
 On time shipment.
 Variety of style.
 Quick response.
 Short lead time.
 Social compliance.

5. PressureOfLocalAndGlobalSituation
× Quota umbrella is being
phased out shortly
× New competitors in the
market.
× Local protections of industries
are being withdrawn
× Not getting preferences from
USA
× Strict compliance of code of
conduct

6. Better product
Low product price
On time delivery
Competitive business
WHYTQMNEEDED?????????

7. TQM
Vision
Customer
Satisfaction
Organizational
performance
Quality of
products
Treatment
of
Employees
Social
responsibility
Profitability
Continuous
operational
improvement
Continuous unit
cost reduction
Short lead time
TQM VISION

8. TechnictoAchieveTQMVision
TQM
Vision
Achieved
By motivating
manpower &
changing
management
style
By undertaking
special projects
By Training of
Personnel
By using
Business
improvement
techniques
By using
effective
personnel &
organizational
communications

9. DifferencebetweenConventional&TQMManagementStyle
Conventional Management Perceptions TQM management
Who gives us order is the
customer.
In addition to conventional
customers, all our employees
are customers.
They are hired people &
subordinates.
They are not talented and
creative.
Employees are lazy, so they
need control and
punishment.
They are human beings and
co-workers.
They are talented,
ambitious and creative.
Create congenial work
atmosphere. They will be
responsible for their own
work.
We always work this way and
this always worked.
Concepts, theories &
technologies have changed, so
change for better work is
essential. We welcome rational
change.

10. DifferencebetweenConventional&TQMManagementStyle
Conventional Management Perceptions TQM management
We paste notices, send memos
& sometimes talk to people.
We regularly talk to people &
regularly listen to them. They
participate in decision making
process.
Managers mostly sit in their
offices & only seldom walk
through the floors.
Managers regularly walk
through the floors, talk to
people & take care of them.
Directly control others, ask
them what to perform. Ideas
are created by managers.
Employees perform what they
are told of.
I am a leader and teacher.
Developing opportunities and
faculties in employees are my
jobs. Employees are encouraged
to put forward ideas. I believe
that employees are responsible
persons and they are
accountable for their own job.

11. Difference between Conventional & TQM Management Style
Conventional
Management
Perceptions TQM management
Rank and file workers are idle
and talentless people. So we
ask them to do a job, we do
not delegate them authority.
We believe that employees are
responsible people. They are
not only assigned to particular
job but also appropriate
responsibility and authority.
There is no necessity of
recognition for a particular
work. It is his duty.
Our management system is
based on the strengths of
employees.
The job management is
direction and control.
The job management is to
create congenial work
environment.