Abe Gerlsma

Ireland Ireland

Customer Success Representative BeNeLux

Technology / Software / Internet

• Respond to service requests and customer inquiries and help resolve issues • Serve as the single point of resolution for the customer. • Assist customers with product information and site navigation. Ensure that new customers are familiar with LinkedIn procedures and processes that will impact their ability to manage their on-line businesses. • Research and resolve inquiries in writing • Provide feedback to management regarding necessary changes and updates; including upgrades, functionality and customer care issues. • Responsible for attending ongoing training and developing knowledge relating to business networking, recruiting and placement. • Accurately record customer...