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Make your company & your clients
Data Driven
Deloitte IDO – November 2016
Abed Ajraou – Director of Data & Insights
@First Utility
First Utility – Putting customers in control; saving
them money
Cheaper tariffs Great service More knowledge
Individual
Transaction-Level Data
Industry
Data
Internal Data
Data & Insights
Platform
Delivering
Business Values
for our clients
Data for Products and
Operational Process
Data for Dashboarding
and Business Decisions
Data for Predictive
Analytics
Allow us to deliver a
better service for our
customers
Allow us to optimise the
business and give the
better price to our
customers
Allow us to give more
knowledge to our
customers
Allow your customers to be Data Driven
Chief Data Officer Challenges - Be Data Driven - Deloitte conference - 20161110
Chief Data Officer challenges
Technology
Alignment
People
Data Value
Independent
Right Balance
Data Driven Company – Flipping to the new
way to consume data
Business Queries
Ask a business question
1
IT Service
Preparing the answer of
the requirements
Traditional way to get the data
2
Business Queries
Can use the data to
answer their own question
and refine their query 2
Data & Insights
Preparing a scalable Data
Platform to allow the usage
1
New way to consume the data
However, the company is become more
intelligent with the Data Centralisation
Industry
Data
Individual
Transaction-Level Data Internal Data
 Enable the Big Picture
 Better Agility
 Unable Data Discovery
 Collect more data
 Analyse the data with
high performance
Thank you for
your attention
Any Questions?

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Chief Data Officer Challenges - Be Data Driven - Deloitte conference - 20161110

  • 1. Make your company & your clients Data Driven Deloitte IDO – November 2016 Abed Ajraou – Director of Data & Insights @First Utility
  • 2. First Utility – Putting customers in control; saving them money Cheaper tariffs Great service More knowledge
  • 3. Individual Transaction-Level Data Industry Data Internal Data Data & Insights Platform Delivering Business Values for our clients Data for Products and Operational Process Data for Dashboarding and Business Decisions Data for Predictive Analytics Allow us to deliver a better service for our customers Allow us to optimise the business and give the better price to our customers Allow us to give more knowledge to our customers Allow your customers to be Data Driven
  • 5. Chief Data Officer challenges Technology Alignment People Data Value Independent Right Balance
  • 6. Data Driven Company – Flipping to the new way to consume data Business Queries Ask a business question 1 IT Service Preparing the answer of the requirements Traditional way to get the data 2 Business Queries Can use the data to answer their own question and refine their query 2 Data & Insights Preparing a scalable Data Platform to allow the usage 1 New way to consume the data
  • 7. However, the company is become more intelligent with the Data Centralisation Industry Data Individual Transaction-Level Data Internal Data  Enable the Big Picture  Better Agility  Unable Data Discovery  Collect more data  Analyse the data with high performance
  • 8. Thank you for your attention Any Questions?

Notes de l'éditeur

  1. Cheaper tariffs Great service (Good Housekeeping, Giving customers the insights and knowledge to take control of their usage and spend (My Energy, Monthly Billing, Mobile App)
  2. Also, with the proliferation of smart meters in the next few years the level of customer data will increase significantly. This is about allowing us to operate a more agile, responsive and robust business model allowing us to minimise costs therefore helping to pass on lower prices to our customers
  3. The same solution cannot be used for the same problem. How many organisations try to resolve Big Data problems with the same old solution?
  4. Independent => because CDO has the complete view of the data, he should have the right to « audit » every department without any blame or any gates Technology => well understanding of the capability of the Big Data technology & security People => need to create or reskill the team Alignment => create a Data Governance in the company with clear understanding on the owner of data & the security risks Data Value => have to evangelise the importance of the data Right Balance => define the right balance between the self-service capabilities and the central view of the data
  5. Give more power to the every Business Department. That will need awareness and analytical skills in theses department. However the CDO need to have the Big Picture of the data.
  6. Cloudera/Hadoop enable to have the Big Picture is an easy way