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Digital grid: Disruptive digital technologies

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Key digital enablers for grid companies explained.

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Digital grid: Disruptive digital technologies

  1. 1. Digital Grid Key digital enablers for grid companies explained Date: September 2016 Version: 1.0
  2. 2. 2Copyright © 2016 Accenture All rights reserved. Accenture Disclaimer This document is produced by Accenture as general information on the subject. It is not intended to provide advice on your specific circumstances. If you require advice or further details on any matters referred to, please contact your Accenture representative. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Any third-party names, trademarks or copyrights contained in this document are the property of their respective owners. The information provided in this document is for informational purposes only and does not create a business or professional services relationship between you and Accenture. The information in this document is provided on an AS IS basis, with no warranty; it is subject to change without notice. Any use you make of the information in this document is at your own risk. About Accenture Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
  3. 3. Table of contents 3Copyright © 2016 Accenture All rights reserved. Slide Topic 2 Disclaimer 3 Table of contents 4 Into the New 5 Disruptive digital technologies 8 Gridco challenges 9 Results digitization 11 Digital Field Worker overview 18 Digital Asset Management overview 28 Intelligent Grid Operations overview 32 Advanced Metering Operations overview 36 Digital Enterprise overview 39 Digital transformation overview
  4. 4. 4Copyright © 2016 Accenture All rights reserved. Into the New Grid companies face an increasing challenge to meet expectations amid difficult market conditions and disruptive changes such as distributed generation. Pursuing digital transformation across the value chain is one of the most effective and cost-efficient ways to address business challenges, develop digital operations and enabling the discovery of new disruptive business models. Digital transformation is characterized by its agility and innovative approach. This overview shows five digital enablers; Digital Field Worker, Digital Asset Management, Intelligent Grid Operations, Advanced Metering Operations and Digital Enterprise. It entails initiatives such as Asset analytics, field force mobility and ADMS. These digital enablers cover the entire depth and breadth of digital for grid companies. About Accenture Smart Grid Services Accenture Smart Grid Services (ASGS) is a global organization bringing various offerings for Grid companies (See figure). In the Netherlands the ASGS team consists of almost 150 skilled industry experts with deep knowledge about utilities, grid companies and what digital can do for these companies. The recent acquisitions of Omnetric, the Structure Group and Mobgen provide ASGS with very deep skills and proficiency to make a digital transformation successful. Improve return on capital and optimize asset reliability Increase productivity, safety and efficiency of field and support work Improve system efficiency and operating point; reduce outage time and footprint Improve distribution efficiency and optimize energy usage Digital value realization
  5. 5. 28.1 Billion sensors by 2020 25 Billion connected smart devices by 2020 4.9 Billion people with access to 4G networks by 2018 80% of Fortune 1000 could offer public API by end of 2016 4.4 Billion app users by 2017 15.9 EB mobile data traffic per month by 2018 Copyright © 2016 Accenture All rights reserved. Disruptive digital technologies such as the Internet of Things, Mobility and Social are profoundly changing the market place and should be embraced by grid companies to discover new opportunities 16.000% Smartphone traffic to utility websites surged when Hurricane Sandy 313 Million Smart meters installed globally - forecasted 1.1 Billion by 2022 $14 Billion Smart Grid Cyber-security spending in NA and Europe by 2018 CORE DIGITAL ARCHITECTURE ERP-SAP (Real-time enterprise) Operations Technology (MES,PLC, SCADA etc) SocialInternet of Things Application Security Infrastructure People & Process AnalyticsCloud MobilityWork Place 15-25 Terabytes per year created by 1 Million Smart Meters 5
  6. 6. While the development of digital technologies in the marketplace is accelerating, grid companies are also faced with industry challenges, which can be seized as an opportunity to change the business Accelerated impact of distributed and variable energy sources in the power system create the need to explore new technologies and new business models A changing eco-system with new players in the value chain create an incentive to develop new business models and new disruptive services Higher customer expectations derived from experiences with digital in other industries create the need for new digital customer channels and services Employees’ expectation about the use of digital to make their jobs easier and more enriching initiates the exploration of the digital field worker of the future An explosion of real-time asset data and customer information mandates dealing with big data An aging network infrastructure mandates the deployment of new assets, preferably digitally enabled Copyright © 2016 Accenture All rights reserved. Safety, security and environment concerns and tighter regulations mandate initiatives to improve safety and compliance The pressure to drive costs down from multiple authorities creates the need to be efficient and use digital technologies to gain productivity 6
  7. 7. 7Copyright © 2016 Accenture All rights reserved. Capital effectiveness  Incomplete view of asset state  Limited predictive maintenance capability  CAPEX constraints Workforce efficiency  Sub-optimal task assignment and performance monitoring  Ineffective document storage, data capture and data management Network operations  More new distributed power generation to integrate in the energy network  Low returns on grid investments  Limited active grid management and optimization of power balance Load and consumption  Need for greater value from smart meters investments  Immature Big Data/ Open Data analytic capabilities  Limited results from user change management Operationalchallenges Residential & SMB Commercial & Industrial Value chain Smart MetersDistributionTransmission Market Operations/ TradingGeneration Digitalenablers Digital Field Worker Advanced Metering Operations Digital Enterprise Digital Asset Management Intelligent Grid Operations Digging deeper, grid companies face multiple operational challenges that can be resolved by leveraging five digital enablers to increase value, operational efficiency and to drive growth
  8. 8. 8Copyright © 2016 Accenture All rights reserved. DEVELOPMENTS ASSET MANAGEMENT MANAGING THE GRID OPERATION DIGITAL ENTERPRISE AGING INFRASTRUCTURE CUSTOMER DISTRIBUTED GENERATION HIGHER EXPECTATIONS FROM CUSTOMERS & EMPLOYEES LAW & REGULATION NEW PLAYERS IN THE VALUE CHAIN THAT SEEK OUT NEW BUSINESS MODELS PRESSURE ON LOWER COSTS SELF HEALING GRID ADVANCED DISTRIBUTION MANAGEMENT SYSTEM CONTROL ROOM ANALYTICS ASSET REGISTRATIONDATA MANAGEMENTASSET HEALTH ANALYTICS GIS GRID PLANNING (3D) CASE MANAGEMENT (360O VIEW) SOCIAL CUSTOMER INTERACTION DRONE LOGISTICS VIRTUAL COACHING LOCATION BASED SCHEDULING SMART IDENTIFICATION HR CLOUDPROCESS AUTOMATIONWORKFORCE OF THE FUTUREIT SECURITYDESIGN THINKINGAPI’SAGILE. DEVOPS. MULTISPEED IT ENSURING A SAFE, RELIABLE, AFFORDABLE AND SUSTAINABLE ELECTRIC POWER GRID Future developments and opportunities for Grid companies
  9. 9. The digital enablers digitize customer channels and assets & operations, supported by a digital way of working, and will ultimately lead to the invention of new business models 9Copyright © 2016 Accenture All rights reserved. New business models examples Advanced Metering Operations Digital Enterprise Digital Asset Management Intelligent Grid Operations Increase productivity, safety and efficiency of field work Improve return on capital and optimize asset reliability Optimize revenue on energy delivered and system reliability Improve distribution efficiency and optimize energy usage Increase productivity, safety and efficiency of support work Digital enablers How digital leads to new business models Market enabler by facilitating energy sharing Analytics & open data service provider Integrated energy provider Digital Field Worker Provider of smart home services New digital business models Digital customer channels Digital assets & operations TODAY Supported by a digital way of working APIs, integrated middleware, Devops, Design Thinking, Agile, Automated release management, etc.
  10. 10. 10Copyright © 2016 Accenture All rights reserved. Digital Field Worker
  11. 11. Digital Field Worker initiatives create the opportunity to increase fieldworker productivity, safety and worker engagement by leveraging data analytics, digital work management and mobile technologies 11Copyright © 2016 Accenture All rights reserved. Key potential outcomes from Digital Field Worker initiatives Increased performance management and supervision More reliable work requirements and safety Field productivity and efficiency +10% to 25% More consistent planning of field work, resource management, work order management and logistics Reasons to start Digital Field Worker initiatives  Limited visibility of total field work planned, undergoing and their work locations  Back office processes performed during field work are burdensome and cost time  Delays in completing field work  Implemented digital technologies are underutilized  Safety challenges given new workers and expectations  Employee engagement and retention lags behind peers  Skill gaps due to retirements and market conditions initiate new workers being pressed to the field with less experience Digital Field Worker initiatives Work order management, planning & scheduling Field Force Analytics Field worker support BPO operations Field force of the future
  12. 12. Multiple initiatives are compounded in the Digital Field Worker, which are primarily powered by disruptive digital technologies such as wearables, mobile and process automation 12Copyright © 2016 Accenture All rights reserved. Future Utility Workforce Mobile devices Gamefication Robotics Digital Forms Scheduling & Dispatching VR & AR Industrial IoT Software robotization Social Collaboration Wearable Devices Digital Field Worker initiatives Work order management, planning & scheduling Field Force Analytics  Location based scheduling  Digital work orders & work permits Resource capacity planning  Digital instructions  Wearables & handheld for safety and authorization  Field worker tracking (DTaaS)  AR for asset identification  VR learning  Remote inspection  Operational root cause analysis  Capacity & demand analytics  Field force Performance Digital Field Worker technologies Field worker support BPO operations Additive manufacturing  Virtual Assistance for back-office processes Digital GIS Field force of the future  Agile and liquid organizational forms  Digital learning platforms
  13. 13. 13 Vendor landscapeDigital work permit value proposition E-vision Digital work permit Safety Amount of incidents will be reduced and safety will increase because of the risk analysis and the clear communication between maintenance and operations. Efficiency in maintenance and lower costs Field workers waiting time will significantly decrease. Stability of work will increase because foremen have a clear view on work orders with approved work permits. The control room will also have a better overview on which assets are out of order for maintenance work. Improved compliance This allows to meet targets set by different regulations on work safety and workers protection. It also reduces the risks of contractors being at risk and therefore liability towards third party companies. Current market exists out of many small and large players, with different solutions (SAP, web based, SAP Plugin or non SAP). Most of them can be linked to SAP to have a link to work orders. Accenture has a partnership with e-Vision, which offers the most mature digital work permit solution. For our clients we are the implementation partner, and e- Vision is the solution partner. E-vision digital work permit video E-vision digital work permit slide deck Copyright © 2016 Accenture All rights reserved. Digital work permits Digital work permits increase safety, operational efficiency, productivity and reduce risk and costs
  14. 14. 14 Collect data & pre-processingAssets in the field Digital camera - Image/Video Thermal imagingLIDAR Filtering and preprocessing Asset Management Services Repair Security Analytics Cloud Predictive analytics based on historial and statistical data Systems & processes Integration with other systems that generate work orders and maintenance planning Analysis of data using dashboards and KPI’s Operational team prepares work for field workers Notification in case of security breach or asset failure Collect asset data Collecteddatais storedinthecloud forpredictive analytics Drones Copyright © 2016 Accenture All rights reserved. Remote inspection Remote inspection using robotics and video analytics
  15. 15. Augmented Reality Using Augmented Reality, see underground assets 15 Instructions Have work instructions in the field on your mobile phone or tablet Asset identification Scan an asset (tag) on your mobile device and receive all relevant asset data on your mobile phone Automate administrative processes Through mobile applications administrative tasks, such as asset registration, can be automated or be performed at location Additional use cases for Mobile Operations  Work permit on mobile  Access supporting documents  Supports Augmented Reality  Lock-out Tag out app Safety  Field worker tracking via mobile  Continuous measurement of gas (leakage)  ‘Man down’ app for emergencies and evacuations  Work schedule nearby  Real-time check of material, parts and tool supply and order it directly via mobile Planning & material management  Mobile Learning  Save time & expenses via mobile  Communicate with home office or second line support Backoffice processes Asset Management  Tracking of asset location  Obtain maintenance data of an asset  Update asset data in the field via mobile  Asset identification Copyright © 2016 Accenture All rights reserved. Mobile solutions Empower field workers to work efficient, safer and smarter
  16. 16. 16 Wearables for safety Measure biometric data to assess fatigue or stress. Measure environmental conditions (gas leaks) Digital identification & authorization Through smartwatch or smart badge a field worker gets access to a workplace or asset Smart notifications based on location When a field worker is dispatched, the customer receives a push notification of his arrival time. Over the shoulder coaching Through a glass device a supervisor or senior field worker can help the field worker from a distance Tracking & navigation Track time and location of field workers, navigate to the work place in the field and display escape routes Field worker gets access to the work place via smart badge Smart Badge-In & Tracking explained Difference between planned work place and actual work place is identified automatically Notification is sent to field worker’s Smartwatch, supervisor or contractor Access to real-time detailed data Through gestures or voice commands the field worker can get access to (spoken) data (using a Google Glass for example) Wearable work orders Get access to work orders on a smartwatch and directly mark them as complete. Get more order details by selecting the work order. Wearable work instructions Get access to work instructions on a smartwatch. Copyright © 2016 Accenture All rights reserved. Wearables Empower the field worker to work more efficiently, safer, and smarter, while reducing training times and improving employee and customer satisfaction
  17. 17. Client value Maintenance of the grid is optimally scheduled because asset data is visualized on a 3D GIS map In the field a mobile device can be used to show underground assets or visualize to be built assets  Use of VR/ AR glasses for a 360° Street view or birdeye view  Multiple heatmaps can be visualized on top of the 3D views. For example grid capacity and power quality – the condition of assets.  Use an AR glass to see an additional relevant layer of information, based on GPS coordinations  Within Augmented Reality diverse information can be shows – for example underground pipelines. Data quality is an important prerequisite to implement these solutions. Copyright © 2016 Accenture All rights reserved. 17 GIS 3D Net Planning Use added layers of virtual reality to improve field work and asset management
  18. 18. 18Copyright © 2016 Accenture All rights reserved. Digital Asset Management
  19. 19. Key potential outcomes from DAM initiatives Predictable insights reduce maintenance costs by 10-20% Greater transparency of asset health & risk improve asset lifetime Capital investments minus 5-10% through targeted investments Optimize grid capacity by reducing down-time Digital Asset Management initiatives decrease capital and operational costs and at the same time generate predictable asset insights for improved decision making 19Copyright © 2016 Accenture All rights reserved. Catalysts for Digital Asset Management  Analysis on asset data is historical, not predictive  Lack of visibility/prioritization of asset/ network risk  Disparate asset information  Siloed asset planning and an inconsistent approach  Increased pressure on asset reliability/ network resiliency  Shareholder pressure to improve returns on investments  Good asset data registration is necessary to enable features such as remote switching, analytics, demand response and outage management  Customers increasingly want to know when outages are solved Digital Asset Management initiatives Asset Health & Performance Insights driven Asset Management Asset data quality and management Asset Registration
  20. 20. Per Digital Asset Management initiative several concrete topics can be identified that once implemented enable the digitalization of assets 20Copyright © 2016 Accenture All rights reserved. Digital Asset Management initiatives Asset Health & Performance Asset health and performance analytics for decision making Insights driven Asset Management Strategy, policy and portfolio management of Asset Management department Asset data quality and management Restoring and maintaining asset data Asset Registration Registration and management of asset information  GIS/ERP/SCADA Interface & data model  Asset Registration Platforms  Asset Registration Processes  Strategic collaboration with RealWorld (AM GIS service provider)  Condition based Asset Management (using Iot)  Organizational Implementation and Change Management  Analytics Operating Model  Accenture Insights Platform  Asset Life Cycle Management  Asset Strategy and Policy  PAS55 /ISO 55000  Portfolio Management  Asset Data Strategy  Asset Data Cleansing (powered by RPA)  Data Model Management  Data Governance  Vectorisation
  21. 21. 21 Data Information Outcomes Insight Action High quality data supports the entire information value chain. It is ultimately the foundation for decision making and actions. High quality data interpreted and put into the right context creates trusted information. Applying knowledge to trusted information generates key insights and understanding. Decisions and actions based on key insights and understanding lead to valuable outcomes. The opposite is true as well: remember the principle of “garbage in, garbage out”: bad quality data leads to bad outcomes. To achieve the desired business outcome, Asset Analytics can help the business infusing Analytics into the decision making process across the organization. Developments in demand for high quality data at utilities The need for high quality data in the utilities industry increases as new challenges and opportunities arise with developments in digital and changes in the industry The need for high quality data Growing regulatory prescriptions Energy transition More demanding consumersBudget constraints New digital technologies Aging network infrastructure Aging Workforce Collaboration Copyright © 2016 Accenture All rights reserved. Asset Data Management Data as foundation for the desired outcomes
  22. 22. 22 Continuous Learning Live Expert Assisted Service (Social) Self ServiceVirtual Assistant It uses a continuous learning loop to gradually automate more interactions and provide better services. Customer Experience Cost Effectiveness Customer Experience Cost Effectiveness Customer Experience Cost Effectiveness It combines Artificial Intelligence, social and live expert customer service, routing high-value interactions to live experts. 21 88% 60% 68% Customer Satisfaction Rate Conversation with a Live Agent Conversation with Artificial Intelligence Digital Assistant Optimal mix between Live Chat and Artificial Intelligence Copyright © 2016 Accenture All rights reserved. Accenture Digital Assistant A game-changing digital customer interaction solution that drives superior customer service at a radically lower operational cost through immediate and relevant customer recommendations by interacting in an natural human way (Natural Language Processing). Customer satisfaction Reach the highest customer service effectiveness and efficiency. The Digital Assistant will compute in real-time when to hand-over conversation. Virtual Assistant A virtual assistant to manage the asset portfolio will increase customer service satisfaction and efficiency
  23. 23. Maintenance maturityMove to Predictive Maintenance Predictive Maintenance enables forecasting issues before they happen. This frees up the maintenance budget and decreases the number of asset failures. 23Copyright © 2016 Accenture All rights reserved. Identify equipment that is likely to fail Steps to reach Predictive Maintenance Prioritize problems based on business impact Optimize maintenance plan Determine root cause(s) of failure Build Analytical Models to analyze and predict equipment failure Deploy the solution Predict equipment failure  Time-interval based maintenance  Investing in replacing assets  Asset condition data not available  Maintenance based on suppliers’ recommendations  Optimized maintenance planning  Less failures & outages  Extended asset life cycle Level of competence Predictive RiskbasedCondition monitoring PreventiveCorrective 0 1 4 5 2 3 Breakdown maintenance Planned maintenance Preventive maintenance Condition based maintenance Risk based maintenance Performance based maintenance ? Predictive Maintenance Moving to predictive maintenance frees up the maintenance budget and improves asset lifecycles
  24. 24. æ Start the analytics journey Use the incubator approach to define value with analytics. And choose from a set of pre-configured tools to speed up time to market. Build models & dashboards Use models and dashboards to visualize data and create action plans. 24Copyright © 2016 Accenture All rights reserved. Asset Health Monitoring Determining the Health of technical assets is critical to the planning and execution of maintenance actions. It allows to act right before failure, minimizing the number of interruptions in the supply of electricity and thus contributing decisively to Quality of Service improvement while enhancing assets performance and remaining life time. Quality of Service Indicators & Performance  SAIFI / SAIDI / MAIFI Condition monitoring  Inspections, tests, analysis FMEA  Causes / Failure effect Asset Health Indicators  Health Index  Probability of failure  Remaining lifetime Recondition Replace Refurbish Repair Transfer Disassemble CAPEX OPEX Accenture Insights Platform Asset Analytics Make improved decisions through asset analytics to support asset maintenance strategy, investment planning, risk management and regulatory reporting
  25. 25. 25Copyright © 2016 Accenture All rights reserved. Intelligent Grid Operations
  26. 26. 26Copyright © 2016 Accenture All rights reserved. Reasons to start Intelligent Grid Operations initiatives  More new distributed generation to integrate  Reactive approach to outages & need to reduce outage duration  Sub-optimal system efficiency (energy & asset utilization)  Limited active grid control and low control of supply and demand (supply peaks from distributed energy)  Disparate data sources and lack of situational awareness  Highly customized systems and isolated from each other Key potential outcomes from IGO initiatives Enable deployment of distributed energy through power & capacity control Lower grid operational costs -25% equipment outages and less outage impact Optimized grid reliability and adherence to regulatory Intelligent Grid Operations initiatives improve network capabilities and minimize outages by improving system efficiencies and leveraging new data sources and sensors Intelligent Grid Operations Digital initiatives Cyber security Advanced Distribution Management System (ADMS) Analytics in the control room
  27. 27. 27Copyright © 2016 Accenture All rights reserved. IGO initiatives focus on improving the system to manage the grid by integrating real-time analytics and intelligent devices into the grid infrastructure ADMS Advanced Distribution Management System OMS SCADA DMS applications Graphical user interface Other (i.e. Historian) A single, more efficiently managed platform that supports the full suite of distribution management features. Intelligent Grid Operations initiatives Cyber security ADMS Analytics in the control room  Security and risk assessment on prevention, detection and recovery  Security operations outsourcing  Transforming the control room in an integrated decision center  Improve response time by providing an integrated overview of risk situations  Reduce maintenance cost by automating and integrating application  Reduce operational costs by optimizing the use of grid assets  Gain insight in the performance of individual assets  Deployment of ADMS & control room analytics to gain situational awareness  Advanced Analytics on energy demand and supply to improve forecast
  28. 28. 28Copyright © 2016 Accenture All rights reserved. Preventive maintenance - Woodside Predictive models allow process control engineers to monitor top 500 parameters of LNG plant in real-time. • 200,000 rows of sensor data injected every minute • 3,500 predictive analytics models executed every 10 minutes Predictive Process Control - Process and Surveillance engineers are using analytics to predict and prevent process control incidents that may result in production losses or health and safety issues. Predictive Equipment Failure - Reliability engineers are using analytics to predict equipment failure and plan maintenance more proactively leading to increased reliability. Key potential outcomes from IGO initiatives Enable deployment of distributed energy through power & capacity control Lower grid operational costs -25% equipment outages and less outage impact Optimized grid reliability and adherence to regulatory Platform bringing together the technological elements that enable: • Awareness of balancing issues in a environment with ever increasing contribution of renewables energy sources • Near-real time analytical view of the expenditure trends in major areas of cost • Greater visibility in near real-time of planned and unplanned constraints and track costs against budget • Identification of contingencies ahead of time and support post-fact explanation of avoided network risks and actions taken A tool for understanding the risk levels associated with different levels of renewables generation and associated inertia of the system Situational Awareness – National Grid Real time and Predictive analytics for Planners, Operators and engineers to make more informed process control and plant management decisions. Predictive analytics for reliability engineers to improve maintenance decisions. A flexible and scalable real time analytics platform that enables: • Greater flexibility to respond to varying operating conditions • Improved management of assets through smarter use of existing data and systems • Increased low cost production volumes through production plan optimizer • Measureable reliability improvements through predictive maintenance Control room analytics – Thames water Analytics in the control room Create value from data by improving network capabilities, reducing costs and minimizing outages
  29. 29. 29Copyright © 2016 Accenture All rights reserved. Smarter equipment The capabilities of traditional field equipment can be expanded significantly by integration with main control platforms. Assets that previously performed one simple task can now send real- time data to the control platforms and receive operational instructions from the command center. This is enabled through a network of smart sensors and actuators talking to each other (The Internet of Things (IoT)). Benefits of integrating field assets with IT infrastructure IT/OT integration Linking field assets to the smart grid IT infrastructure using IoT results in major new grid capabilities  Expanded functions and decision support  Reduce complexity of grid automation  Real-time monitoring and controlling of assets  Smarter, more sophisticated functionality in traditional equipment  More devices and equipment interconnected and exchanging data Sense and Act Through sensors and actuators Analyze and visualize Utilizing Big data and analytics Communicate Through a wide variety of networks
  30. 30. 30Copyright © 2016 Accenture All rights reserved. Digital Field Worker Advanced Metering Operations
  31. 31. Advanced Metering Operations initiatives improve the end-to-end process of smart meter roll out and focus on valuable steps during and after the smart meter roll-out 31Copyright © 2016 Accenture All rights reserved. Key potential outcomes from AMO initiatives When to start Advanced Metering Operations initiatives Currently, we recognize multiple challenges in the meter roll-out phase:  Grid operators are facing temporary peaks in the workload due to planning issues, client appointments, etc., therefore it is difficult to meet the ambitious smart meter roll-out deadline in 2020 and budget  Grid operators struggle with realizing the energy saving goals  How to optimize customer interaction during and after smart meter roll-out After 2020 we see more challenges when the roll-out phases into maintaining smart meters  There is a need for greater value from Smart meter data and there’s difficulty to translate meter data into actionable insights  How to manage the costs of maintaining the smart meters and how do we decrease costs for the customer? Reduced end-to-end smart metering roll-out spend by 20-30% Ability to meet roll-out deadlines Valuable smart meter analytics that generate actionable insights Tracking the energy savings and realizing the saving goals AMO Digital initiatives Security & safety Cost reduction Smart metering operations Asset & material tracking
  32. 32. AMO initiatives can be divided into 4 categories - each category encompasses Digital opportunities to improve smart metering processes 32Copyright © 2016 Accenture All rights reserved. AMO initiatives 2. Security & safety 1. Cost reduction 3. Smart metering operations  Digital workforce for smart meter roll- out  Smart Meter Operations Center for theft prevention and asset base control  Simulations for long-term planning  Meter analytics & insights  Enabling targeted demand response  Automated smart meter maintenance  Automated event management  Planning & dispatching 3. Asset & material tracking  Smart Meter Operations Center  Platform for supply and demand of work orders regarding smart meters Capabilities needed  Manage materials, fleet, storeroom  Supply chain management  Work order management  Scheduling & dispatching  Route optimization  Cost & value tracking  Exception handling  Customer care  Quality assurance  Event handling  Data facilitation
  33. 33. 33 Smart meter intelligence for decision making  Obtain intelligence from smart meter data for decision making operational efficiency, safety, planning and return on assets  Combine smart meter data with third-party data for added value  Establish priorities of analytics use cases in different business units  Identify potential theft cases by evaluating usage pattern and meter events/alarms  Integrated analytics tool with the work management system (WMS) so analysis results directly initiate field/back office investigation orders. This ensures that all potential theft cases are properly investigated and resolved CIS Customer interface Billing generation Theft protection Load forecast & settlement Installation & Maintenance Distribution planning & Operation Outage management Demand response MgmtOutage mgmt. system Meter data repository Copyright © 2016 Accenture All rights reserved. Smart meter analytics & insights Maximizing the value of smart meter data and translating it into actionable insights for decision making
  34. 34. 34 End-to-End Technology Typical Zero-Day Provisioning Expertise in Industry and Domain Application Development Flexible Commercials Best Practice Security 24x7 Global Support Simplify Information Technology • Ready-to-use end-to-end product with a single point of accountability • Brings together leading practice on data management, insight generation, models and techniques • Designed to be future-proof, making it easy to expand to new technologies and workloads • Supports a wide variety of types of work: big data, data discovery, proof-of- concepts, and applications • Integrated, best-in-class enterprise- ready security Speed to Business Insight • Provisions an analytics platform within 24 hours • Generates actionable insights within 6- 10 weeks • Scalable on demand from proof of concept to enterprise deployment • Enables project teams to prove prototypes or fail fast • Growing library of industry-focused analytics use cases and solutions with proven ability to drive value Flexible and Attractive Commercials • Offers a cost-competitive model – best pre-negotiated Accenture price • Consumption based – pay by the drink pricing • Try, then buy – minimal up-front investment • Allows for financing as ongoing operational expenses vs. Capital investment • Multiple consumption models to optimize the delivery costs of analytics Copyright © 2016 Accenture All rights reserved. Accenture insights platform (AIP) provides insights in business opportunities and delivers actionable outcomes
  35. 35. 35Copyright © 2016 Accenture All rights reserved. Digital Enterprise
  36. 36. Digital improves functions such as HR, Finance, Procurement and IT, which power the core and enable digital disruption 36Copyright © 2016 Accenture All rights reserved. Key potential outcomes from Digital Enterprise initiatives Why start Digital Enterprise initiatives Operating model  Disparate IT architecture and complex landscape of platforms  Integration challenges between OT and IT Commercial optimization  Lack of integrated customer data and insights Workforce  Losing expertise due to aging workforce  High spend on managing the workforce Financials  Lack of real-time visibility in financial/ profitability data Infrastructure Sales & MarketingHR Finance & reporting Purchasing Procurement IT Project & program management People & Processes Security Inventory Warehousing Supply chain Logistics Transport Application s CORE Flexible and integrated IT architecture (including IT/ OT integration) Reduced enterprise spend and the right talent at the right place Real-time insights in workforce and customer data for improved & autonomous decision making Improved financial control and end-to-end visibility of profitability Digital Enterprise initiatives fall into these functions
  37. 37. Digitize support functions and customer channels by software robotization, and by developing a digital architecture leveraging the New IT – all powering the core of a Digital organization 37Copyright © 2016 Accenture All rights reserved. Digital Enterprise initiatives  Customer analytics  Social media monitoring  HR Analytics to gain insights in the workforce (i.e. distribution and coverage of skills across locations)  Mobile HR processes  Transformation to Workforce of the Future  Digital learning platform (e.g. Workday Human Capital Management)  Self-service human capital platforms  Sales & margins analytics  Enterprise performance management app’s  Digital & integrated Performance Management HR Sales & Marketing  Procurement analytics and dashboard  Supplier network and virtual supplier rooms  Self-service procurement portals for users/ buyers  Multi-Speed IT/ Devops/ Agile  Hybrid Cloud  Blockchain  Analytics platform & big data services (i.e. AIP)  IT infrastructure services  Robotics Process Automation (RPA) to automate back-office processes, such as the new hire process, or purchase-to-pay  Digital Virtual assistant (i.e. Amelia, Watson) The New IT Finance & reporting Procurement & purchasing Software robotization
  38. 38. 38 Robotic Process Automation Robotic Process Automation is the use of software to mimic the actions a human user would perform on a PC at scale to automate business processes that are highly repetitive, rule-based and use structured data Specialized Simple Processvalue 1 2 3 4 Robotics Application Field 1 Complex processes covered by e.g. ERP, CRM, Claims 2 Covered by specialized solutions, e.g. BPMS 3 Robotics Application Field 4 Simple Scripting Tools Legend: What is RPA? Automation driven efficiency reduces transactional errors, while allowing knowledge based talent to focus on high value judgment-based analysis decision making, translating to innovation, and business outcomes. 1. Large Volumes The operation to be automated with the use of RPA are characterized by large sets of repetitive tasks. 2. Stable Process 3. No human interaction The operations are not changing overtime and require same sequence of work over and over again. No manual inputs, i.e. no natural language processing. Standardized emails can be send out. The operations are characterized by singe input and singe output, i.e. no multi-variable operations. The triggers and inputs to initiate the automation are come in a standard, pre-defined format. No intelligent/human decision can be automated., i.e. the process is repetitive and follows a set of pre- defined process steps 4. Pre-defined decision tree 5. Fixed in- and outputs 6. No Cognitive/ intelligent decision Robotics application field Copyright © 2016 Accenture All rights reserved.
  39. 39. A Digital transformation starts with a vision and agile execution, balancing short and long term initiatives - The collectiveness of Digital initiatives will sprout the invention of new business models 39Copyright © 2016 Accenture All rights reserved. FieldWorker 2016 2017 2018 2019AssetManagement Intelligent Grid Operations Advanced Metering Ops. New Business modelsDigital Enterprise Ambition of the new digital Grid company To develop disruptive new business models, a number of ingredients is required Vision Proto- type Capa- bi- lities Road map  Top-level commitment  Documented & aligned vision  Implemented prototype of the digital supply chain  Determined capabilities for a disruptive digital organization  Documented roadmap to realize the vision Transformation map Quick win A Initiative B Initiative C Initiative A Quick win B The Transformation map defines different initiatives and maturity stages for different digital enablers. Development of digital initiatives happens in an agile fashion.
  40. 40. Digital transformation is about agility and being able to react quickly to future challenges rather than a linear and gradual strategic execution 40Copyright © 2016 Accenture All rights reserved. Outcomes of digital transformation journey Connected products and services Always beta, always better Every product is a service waiting to happen Mass customization Networked innovation and industry system Every action creates data Platforming Over-the-top Digital transformation Implement quick wins & pilot Adjust, scale, run, improve Digital value assessment  Assess current state  Set direction  Identify gaps  Identify digital industry trends  Assess IT systems and organization  Implement quick wins  Develop pilot  Focus transformation on organization, workforce, governance & partnerships  Establish governance  Develop implementation plan  Deploy change & training  Deploy digital services in new markets  Continuous learning Methods Breakthrough innovation workshops Prime Value Chain Analysis Design Thinking & rapid prototyping A. State of the art operations B. State of the art customer channels C. Digital enabled business models Inspiration visits Continuous innovation, continuous improvement
  41. 41. Digital Execution Hub The Digital hub enables an organization to optimally create new digital operations and business models 41Copyright © 2016 Accenture All rights reserved. Guiding principles Creative environment Design Thinking (Outside-in, journey driven) Digital minds Agile and flexible way of working Latest technology and prototyping approach Organized separately with authorization, but in close collaboration with running business The Digital Hub Digital Operations Digital Enterprise Digital Assets BU1 IT Design Proto & MVP Digital Factory – Platform Enabled Mobile Analytics SecurityIoT API BU2 IT BU.. IT Digital Cockpit • BU Relationship Management • Digital Portfolio Management • Business Case Development • Digital Strategy • Control Digital Transformation • Digital Engine DigitalHub Ideate Innovate Design Control Prototype Enable Deliver& Run • Innovation Enablement • Partner EcoSystem • Digital Market Watch Digital Markets BU.. IT
  42. 42. Breakthrough innovation workshops Understand and respond to the issues your clients are facing, by performing a breakthrough innovation workshop 42Copyright © 2016 Accenture All rights reserved. Breakthrough innovation workshop With a breakthrough workshop, we help our client think differently. To become truly digital, reinvention is vital. It’s rapid creative thinking that will be directly applied to the business situation. Discover Describe Prototype Test Implement Ingredients of a breakthrough innovation workshop Challenge usual business, “the rules of the game” “The electric light did not come from the continuous improvement of candles” Recognizing trends EXAMPLE: Why don’t supermarket offer lanes for premium customers too? Loyal customers with many items can’t use lanes for 10 items or less.  Distributed energy increases capacity  People want to be energy self-sufficient and may disconnect from the grid  More focus on electricity instead of natural gas Co-design innovations We take a group of participants through a rapid co- design process, characterized by rapid iterations and escalating prototypes to test and refine ideas. The output is usually sketches, storyboards, and / or videos, making the suggested solutions tangible and easy to communicate, all the way to working prototypes. Identify unvoiced needs EXAMPLE: Square watermelons in Japan. Small households had to put it on shelves, but there’s a risk of to fall off the shelf.
  43. 43. For more information: 43Copyright © 2016 Accenture All rights reserved. Henk Bijl Accenture Smart Grid Services henk.bijl@accenture.com +31 6 224 696 05 +31 20 493 85 20 Roy Ikink Accenture Smart Grid Services roy.ikink@accenture.com +31 6 224 684 85 +31 20 493 85 28

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