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Accenture Operations' COVID-19 Client Case Studies

Examples of Accenture's business services leveraged during the COVID-19 pandemic.

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Accenture Operations' COVID-19 Client Case Studies

  1. 1. NOW NEXTCOVID-19: What to Do Now, What to Do Next Client Case Studies Examples of business services leveraged during the COVID-19 pandemic
  2. 2. A BREATH OF FRESH AIR In times of crisis, a resilient supply chain for ventilators becomes more important than ever. One South American country was facing a shortage of critically needed ventilators. Accenture used its AI procurement market intelligence advisor to rapidly confirm the availability of 20,000 ventilators from suppliers across a variety of markets and industries. Local entities, such as banks and associations, banded together to quickly buy and donate ventilators to the government and local public hospitals.
  3. 3. BUSINESS RESILIENCE NEVER GOES OUT OF STYLE When offline sales plummet to zero and supply chains break down overnight, data and analytics power the critical decisions needed to mitigate COVID-19’s impact. A new COVID-19 lifecycle estimation model—built using localized algorithms, machine learning and advanced analytics—gave one US clothing retailer the insights it needed to hammer out a survival plan at breakneck speed. The company now has a clear understanding of what it will take to stage an omnichannel recovery and a data-driven plan for re-opening its physical stores.
  4. 4. CASH IS ALWAYS KING When a crisis grinds cash flow to a halt, what’s the fastest way to get back on track? Building demand? Ensuring supply? Optimizing inventory? Yes. Yes. And yes. As COVID-19 was escalating, a medical device company needed to optimize its inventories and ensure its production capabilities were stable and aligned to the needs of a world in a pandemic. In just two days, analytics experts used the interconnection between demand for its products, potential supply issues, and the impact of both on inventory levels to show the impact COVID-19 would have on its cash results. The analysis enabled the company to control production, optimize inventory, and mitigate a negative impact on cash flow. It also gave the company confidence to make the right strategic decisions for short-term survival and long-term growth.
  5. 5. EASING THE BURDEN OF UNEMPLOYMENT For the millions of US workers at risk of losing their jobs during the COVID-19 crisis, unemployment insurance is a lifeline. Many states, however, aren’t equipped for the surge in demand. One state built its support capability by implementing Accenture’s Applied Customer Engagement (ACE+) solution. The solution, ramped up in record time, has three components: a 24/7 virtual assistant that has handled over one million requests; a cloud-based call center adapted for remote work using softphones integrated with state-issued laptops; and a strike force of 300+ trained agents able to serve 14,000 citizens a day. The state is now able to deliver benefit services much more efficiently—meaning that citizens are in a better position to pay bills and put food on the table during these trying times.
  6. 6. DISCLAIMER: This document is intended for general informational purposes only and does not take into account the reader’s specific circumstances, and may not reflect the most current developments. Accenture disclaims, to the fullest extent permitted by applicable law, any and all liability for the accuracy and completeness of the information in this presentation and for any acts or omissions made based on such information. Accenture does not provide legal, regulatory, audit, or tax advice. Readers are responsible for obtaining such advice from their own legal counsel or other licensed professionals. Copyright © 2020 Accenture All rights reserved. Accenture, its logo, and New Applied Now are trademarks of Accenture. AboutAccenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries—powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com