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Igniting HR for Strategic Business Partnerships - Intelligent Operations

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Accenture and HfS Research, The Future Belongs to Intelligent Operations, offers some good news about the strategic relevance of HR, but not all business executives are sure...It's time for HR professionals to take a leadership stance.

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Igniting HR for Strategic Business Partnerships - Intelligent Operations

  1. 1. IGNITINGHR FORSTRATEGIC BUSINESS PARTNERSHIPS
  2. 2. IS YOUR HR FUNCTION A STRATEGIC FORCE IN THE BUSINESS? Accenture and HfS Research’ report, The Future Belongs to Intelligent Operations, offers some good news about the strategic relevance of HR. It’s time for HR professionals to take a leadership stance.
  3. 3. HR IS THINKING STRATEGICALLY AND IS ALIGNED WITH BUSINESS PRIORITIES The top challenges named by the HR executives surveyed: These top-three challenges matched those identified by the full set of respondents in the overall study. Increasing profitability 59% Keeping up with competitors 49% Identifying/ generating new business 49% Source: The Future Belongs to Intelligent Operations survey, 460 enterprise respondents, 39 HR respondents, 2017, HfS Research and Accenture
  4. 4. AND THE BUSINESS IS PRIMED FOR HR LEADERSHIP Reskilling the workforce 63% Asked about critical business enablers, top answers given by all executives surveyed were HR-related: Businesses acknowledge the need for a more transformative approach to the attraction, development and retention of top talent. Talent acquisition (recruitment) 64% Source: The Future Belongs to Intelligent Operations survey, 460 enterprise respondents, 39 HR respondents, 2017, HfS Research and Accenture
  5. 5. WHAT’S STANDING IN THE WAY?
  6. 6. HR PERCEIVED AS STATIC When asked about which functions had changed the most over the past 18 months, talent development and recruiting were at the bottom of the list: 19% 17% 22% 27% 31% 34% 40% 38% 28% 26% 24% 24% 15% 17% 9% 7% 6% 6% 3% 4% IT and Network infrastructure support Marketing Human Resources/ talent development Human Resources/ talent acquisition (Recruitment) The process is completely reengineered 4 3 2 No change
  7. 7. DIGITAL SKILL GAP Businesses need skills that HR does not acknowledge or have the resources to address. If this continues, HR will struggle to maintain business relevance. When asked about barriers preventing business objectives, HR underestimates the need for higher-level digital skills: Data analytics, AI and machine learning Digital business models 54% 41% 56% 46% Overall survey respondents HR respondents
  8. 8. UNDERAPPRECIATION FOR AUTOMATION AND AI When asked about the importance of the application of automation and AI to business processes, we found a gap between HR executives compared to all executives surveyed: Embracing automation could free the HR team from transactional, non-value-added activities and allow them to focus on strategic activities. Overall Survey Respondents 62% 44% HR Respondents
  9. 9. So, how can you ignite the fire for strategic HR?
  10. 10. #1 OWN YOUR ROLE AS BUSINESS PROFESSIONALS Become more broadly business-relevant, not just best-in-class in the HR industry. Path to strategic HR
  11. 11. #2 BLAZE THE TRAIL ON CUSTOMER-CENTRICITY Establish the skills, capabilities, performance goals and metrics needed to support customer-focused operations. Path to strategic HR
  12. 12. #3 CREATE AN AGILE, RESPONSIVE WORKFORCE Break down siloes between process, technology and data owners involved in workforce management. Path to strategic HR
  13. 13. #4 AIM HIGHER WHEN IT COMES TO RESKILLING Make the case for investments to support reskilling for higher-level digital skills to keep the business competitive. Path to strategic HR
  14. 14. #5 DRIVE DECISIONS, ACTIONS, AND INNOVATIONS WITH DATA To be more business-relevant, look beyond the typical HR data set to gain the insights the business requires. Path to strategic HR
  15. 15. A BRIGHT FUTURE The market is moving fast and business stakeholders are looking for the kinds of capabilities owned by HR. HR can do much more, becoming data-driven and customer-focused, and by thinking more like a business professional. All the pieces are in place. Now it’s time to ignite HR’s full strategic potential.
  16. 16. THANK YOU To hear more from us on Intelligent Operations, visit our blog Copyright © 2018 Accenture. All rights reserved. For full survey details, visit: www.accenture.com/IntelligentHR

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