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From insights to action, the path to extraordinary value starts here.
Elevate every
decision with
intelligent
Talent and H...
Intelligent Operations | Talent and HR Operations Copyright © 2021 Accenture. All rights reserved. 2
Intelligent Operation...
Intelligent Operations | Talent and HR Operations
Intelligent Operations | Talent and HR Operations
Create a workforce
tha...
Intelligent Operations | Talent and HR Operations Copyright © 2021 Accenture. All rights reserved. 4
Future-ready organiza...
Intelligent Operations | Talent and HR Operations
Advantages of being
future-ready
1 Future-ready organizations exhibited ...
Intelligent Operations | Talent and HR Operations Copyright © 2021 Accenture. All rights reserved. 6
of CEOs see attractin...
Intelligent Operations | Talent and HR Operations
of workers believe
that AI will have a
positive impact on
their jobs.
62...
Intelligent Operations | Talent and HR Operations Copyright © 2021 Accenture. All rights reserved. 8
of CEOs report wide
u...
Intelligent Operations | Talent and HR Operations
of CEOs see talent
attraction and retention
as a top challenge
compared ...
Intelligent Operations | Talent and HR Operations
03
02
01
Know how
to leapfrog
maturity levels
Know the
key steps
Know th...
Copyright © 2021 Accenture. All rights reserved. 11
Intelligent Operations | Talent and HR Operations
Know the
ultimate
go...
Intelligent Operations | Talent and HR Operations Copyright © 2021 Accenture. All rights reserved. 12
of HR leaders have s...
Intelligent Operations | Talent and HR Operations
01 Know the ultimate goal
Think like
an employee
Employees expect a cons...
Copyright © 2021 Accenture. All rights reserved. 14
Intelligent Operations | Talent and HR Operations
Know the
key steps
0...
Intelligent Operations | Talent and HR Operations Copyright © 2021 Accenture. All rights reserved. 15
Copyright © 2021 Acc...
Intelligent Operations | Talent and HR Operations Copyright © 2021 Accenture. All rights reserved. 16
A personal care and ...
Intelligent Operations | Talent and HR Operations
02 Know the key steps
Elevate human talent
through tech innovation
Futur...
Intelligent Operations | Talent and HR Operations Copyright © 2021 Accenture. All rights reserved. 18
02 Know the key step...
Copyright © 2021 Accenture. All rights reserved. 19
of all future-ready
organizations expect
business and technology
funct...
Intelligent Operations | Talent and HR Operations Copyright © 2021 Accenture. All rights reserved. 20
02 Know the key step...
Copyright © 2021 Accenture. All rights reserved. 21
Intelligent Operations | Talent and HR Operations
Know how
to leapfrog...
Copyright © 2021 Accenture. All rights reserved. 22
03 Know how to leapfrog maturity levels
Intelligent Operations | Marke...
Copyright © 2021 Accenture. All rights reserved. 23
03 Know how to leapfrog maturity levels
Intelligent Operations | Talen...
Create a culture
designed to outpace
and outperform
When people are valued for their ingenuity
and given the technology, d...
Intelligent Operations | Talent and HR Operations Copyright © 2021 Accenture. All rights reserved. 25
Learn more at: accen...
Intelligent Operations | Talent and HR Operations
Predictive
Concentrate mostly
on core process
improvements and on
improv...
DISCLAIMER: This document is intended for general informational purposes only and does not take into account the
reader’s ...
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CEOs and HR leaders must be ready to meet the future and foster a workforce that’s agile, skilled and innovative. Culture and people are the key elements to help organizations truly thrive as they undergo digital transformation.

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Intelligent Talent & HR Operations | SlideShare | Accenture

  1. 1. From insights to action, the path to extraordinary value starts here. Elevate every decision with intelligent Talent and HR operations Fast-track to future-ready performance
  2. 2. Intelligent Operations | Talent and HR Operations Copyright © 2021 Accenture. All rights reserved. 2 Intelligent Operations | Talent and HR Operations Why you need an agile workforce CEOs and HR leaders are facing unprecedented challenges, including: • Competition for talent • Attrition • Burnout • Widening skill gaps • Lack of productivity, performance and purpose. CEOs and their leaders must be ready to meet the future, and foster a workforce that’s agile, skilled and innovative. Culture and people are the key elements to help organizations truly thrive as they undergo digital transformation.
  3. 3. Intelligent Operations | Talent and HR Operations Intelligent Operations | Talent and HR Operations Create a workforce that’s more agile and productive To really deliver on the promise of a future- ready organization, leaders must come to see the combination of technology AND human ingenuity as inextricably linked and powerful enough to elevate employee potential, collaboration and creativity. This means, they must advance their operating models to achieve better performance and retention of their people. The journey begins here and now.
  4. 4. Intelligent Operations | Talent and HR Operations Copyright © 2021 Accenture. All rights reserved. 4 Future-ready organizations need future-ready talent Our research reveals there are four levels of operational maturity. Each level has progressively more sophisticated technology, processes, data and talent. In terms of talent, future-ready organizations provide their people with a better employee experience, training and development, and opportunities to advance their careers. Predictive Stable Future-ready Efficient of CEOs surveyed expect to be future- ready by 2023. 21%
  5. 5. Intelligent Operations | Talent and HR Operations Advantages of being future-ready 1 Future-ready organizations exhibited 6.4 pp higher profitability and 13.1 percent greater efficiency, on average Source: Accenture Research and Oxford Economics Intelligent Operations Survey, 2020 Other future-ready benefits: improved talent mix, reskilling, customer experiences and ecosystem relationships 2.8x 1.7x higher efficiency levels for future-ready organizations.1 boost in corporate profitability for future- ready organizations.1 More profitable More efficient It takes work, but it’s worth it: Better outcomes are a direct result of becoming— and remaining—future-ready. Intelligent Operations | Talent and HR Operations
  6. 6. Intelligent Operations | Talent and HR Operations Copyright © 2021 Accenture. All rights reserved. 6 of CEOs see attracting and retaining talent to achieve transformation as a top challenge. Copyright © 2021 Accenture. All rights reserved. 6 21% Culture and the journey to operations maturity To achieve a high level of transformational value, the entire C-suite, led by the CEO and HR leaders, needs to drive changes to the culture and the talent strategy.
  7. 7. Intelligent Operations | Talent and HR Operations of workers believe that AI will have a positive impact on their jobs. 62% Copyright © 2021 Accenture. All rights reserved. 7 Copyright © 2021 Accenture. All rights reserved. 7 It takes skill(ing) As technology continues to shape the workforce, organizations have a responsibility to ensure their people have access to training that connects them to the future of work. Responsible skilling: An investment in people so they have marketable, in-demand skills to obtain good jobs and advance in their careers. Intelligent Operations | Talent and HR Operations
  8. 8. Intelligent Operations | Talent and HR Operations Copyright © 2021 Accenture. All rights reserved. 8 of CEOs report wide use of an agile workforce, compared to 77% of HR leaders and 71% of all leaders. Copyright © 2021 Accenture. All rights reserved. 8 54% Get in alignment There’s a disconnect between CEOs and HR leaders. The CEO and CHRO need to align on what barriers exist across their leadership teams, with all leaders thinking holistically about charting a path forward for the organization.
  9. 9. Intelligent Operations | Talent and HR Operations of CEOs see talent attraction and retention as a top challenge compared to just 16% of respondents across all other functions. 21% of HR leaders see technology as a top challenge for attracting and retaining talent. They also report less progress than overall leaders when it comes to talent mix, reskilling, engagement and retention. 29% CEOs see structure, technology AND talent as the primary challenges to scaling in key capability areas that support future readiness. In fact, they indicate that attracting and retaining talent to achieve transformation is a particularly distinctive challenge. Intelligent Operations | Talent and HR Operations
  10. 10. Intelligent Operations | Talent and HR Operations 03 02 01 Know how to leapfrog maturity levels Know the key steps Know the ultimate goal Here’s how to become future-ready through an effective people strategy: Give power to your people
  11. 11. Copyright © 2021 Accenture. All rights reserved. 11 Intelligent Operations | Talent and HR Operations Know the ultimate goal 01 Future-ready organizations prioritize, elevate and advance their people. Intelligent Operations | Talent and HR Operations
  12. 12. Intelligent Operations | Talent and HR Operations Copyright © 2021 Accenture. All rights reserved. 12 of HR leaders have seen leading practices improve more than 3x over the past three years. Copyright © 2021 Accenture. All rights reserved. 12 74% 01 Know the ultimate goal Strategic reskilling solutions help organizations re-align their people from transactional roles to in-demand value-added activities: • Statistical assistants may become data scientists • Web administrators move into software programming • HR assistants become talent advisors
  13. 13. Intelligent Operations | Talent and HR Operations 01 Know the ultimate goal Think like an employee Employees expect a consumer-grade experience at the workplace. Meeting those expectation requires HR to redesign the service delivery model from more of an employee’s point of view—one that anticipates the needs of the business and the workforce. Intelligent Operations | Talent and HR Operations
  14. 14. Copyright © 2021 Accenture. All rights reserved. 14 Intelligent Operations | Talent and HR Operations Know the key steps 02 Intelligent Operations | Talent and HR Operations Create a data-driven culture, enabling agility
  15. 15. Intelligent Operations | Talent and HR Operations Copyright © 2021 Accenture. All rights reserved. 15 Copyright © 2021 Accenture. All rights reserved. 15 02 Know the key steps of CEOs saying their organization’s operating model is designed based on data instead of intuition. 71% HR should deliver real-time insights into every part of the employee lifecycle: hiring, retention (including increasing employee engagement) and promotions. Additionally, leaders across the C-suite should have access to data that supports improving employee well-being.
  16. 16. Intelligent Operations | Talent and HR Operations Copyright © 2021 Accenture. All rights reserved. 16 A personal care and manufacturing company wanted to build a diversified workforce with a profile more similar to its customer base. The company used data and analytics to better understand the candidate market and hiring process to improve outcomes around DEI. The work pinpointed the company’s bias toward internal candidates and catalyzed the expansion of the diversity of the talent pipeline. Through data-driven actions—for example, increasing job finalist slates from three to five candidates—the company increased its ethnic and gender diversity of new hires from 38% to 60%. Intelligent Operations | Talent and HR Operations 02 Know the key steps
  17. 17. Intelligent Operations | Talent and HR Operations 02 Know the key steps Elevate human talent through tech innovation Future-ready organizations are using technology to develop an inclusive, engaged and skilled workforce. They’re also building people’s digital fluency—which is key to unleashing newfound creativity and ways of working across the enterprise. What’s more, across all functional leaders, cloud is one of the most important technologies applied today. of CEOs and 68% of HR leaders report that their enterprise has applied cloud at scale. 52% Copyright © 2021 Accenture. All rights reserved. 17 17
  18. 18. Intelligent Operations | Talent and HR Operations Copyright © 2021 Accenture. All rights reserved. 18 02 Know the key steps Intelligent Operations | Talent and HR Operations A leading telecommunications company wanted to reduce HR operating costs, transform recruitment processes and gain global visibility of its people. That meant eliminating multiple, aging HR legacy systems. To streamline the salary negotiations process, the company used cloud solutions to obtain advanced analytics and insights on a job’s detail, the availability of candidates and salary expectations. This allowed the company to maintain compensation parity and offer the appropriate salary to people with the right skills and qualifications. With fewer people involved in salary negotiations, the HR team can now focus on supporting the business strategy and growth. HR operations reduced costs by more than 30%, and employee satisfaction rates are above 95%.
  19. 19. Copyright © 2021 Accenture. All rights reserved. 19 of all future-ready organizations expect business and technology functions to collaborate fully by 2023, up from 55% today. 86% Collaborate across business and technology functions Organizations that want to close the gap on intelligent operations need to strategically break down barriers between IT and other departments. Leaders across functions should use technology to review skills in the local labor market so HR professionals can work with the business to understand workforce skill needs. Intelligent Operations | Talent and HR Operations 02 Know the key steps
  20. 20. Intelligent Operations | Talent and HR Operations Copyright © 2021 Accenture. All rights reserved. 20 02 Know the key steps Intelligent Operations | Talent and HR Operations An oil and gas company that needed to reskill their procurement workforce wanted an unbiased, 360-degree view of their talent to analyze historically untapped employee data. The company created an AI-backed solution to assess employees’ skills and strengths, their skill proximities for the future and how to fill skills gaps to meet the needs of the procurement organization. Now they have a sustainable, scalable solution that supports their long-term digital transformation workforce strategy.
  21. 21. Copyright © 2021 Accenture. All rights reserved. 21 Intelligent Operations | Talent and HR Operations Know how to leapfrog maturity levels 03 Intelligent Operations | Talent and HR Operations Future-ready organizations are taking steps to redesign how their people work and invest in the skills required to work differently.
  22. 22. Copyright © 2021 Accenture. All rights reserved. 22 03 Know how to leapfrog maturity levels Intelligent Operations | Marketing Operations They’re building ecosystem relationships If a skills review doesn’t find the appropriate talent when promoting internally or within the local labor market, an ecosystem partner could effectively bring those skills within closer reach. And an ecosystem partner can suggest learning paths for reskilling individuals rather than manually designing them. Being a part of a reliable ecosystem can also help organizations break through one of the greatest barriers to operational transformation: access to technology skills and know-how. 55% of HR leaders said their ecosystem partnerships have improved over the past three years.
  23. 23. Copyright © 2021 Accenture. All rights reserved. 23 03 Know how to leapfrog maturity levels Intelligent Operations | Talent and HR Operations They’re building workforce digital readiness As organizations return to the workplace, there’s an even stronger emphasis around digital technology and skills. But because technology isn’t static, enterprises will need a culture that encourages continuous learning to address potential digital skill gaps. of companies are reallocating real estate budgets to hiring and upskilling talent. 47%
  24. 24. Create a culture designed to outpace and outperform When people are valued for their ingenuity and given the technology, data and processes needed to perform at their best, organizations will see greater productivity, engagement and retention. Intelligent HR operations can help people to bring out their most creative and innovative selves. While the journey to get there will differ for every organization, individuals and functions alike should be looking forward to a challenging yet rewarding future. Intelligent Operations | Talent and HR Operations Copyright © 2021 Accenture. All rights reserved. 24
  25. 25. Intelligent Operations | Talent and HR Operations Copyright © 2021 Accenture. All rights reserved. 25 Learn more at: accenture.com/futurereadytalent Foster an agile and skilled workforce that enables true human ingenuity Fill in the skills gaps through re-skilling and upskilling and thereby enabling the workforce to be future-ready within the organization and beyond Break down functional silos across the organization; workforce transformation impacts all employees Enhance intuition with the highest-quality, diverse data that powers your decision-making Build complementary third-party and ecosystem relationships Think big and go beyond incremental change. Now is the time to make your move to intelligent operations. Here’s how: Intelligent Operations | Talent and HR Operations
  26. 26. Intelligent Operations | Talent and HR Operations Predictive Concentrate mostly on core process improvements and on improving quality and compliance controls. Stable Future-ready Efficient More productive, they incorporate tested methods, such as Lean Six Sigma and process standardization and deploy automation technologies. Focus on how automation can support and augment human ingenuity. They deploy technologies and leading practices with that goal in mind. See increased efficiency and profitability, improved stakeholder experiences and better business outcomes. They are more agile and resilient than others. Appendix Four levels of operations maturity:
  27. 27. DISCLAIMER: This document is intended for general informational purposes only and does not take into account the reader’s specific circumstances, and may not reflect the most current developments. Accenture disclaims, to the fullest extent permitted by applicable law, any and all liability for the accuracy and completeness of the information in this presentation and for any acts or omissions made based on such information. Accenture does not provide legal, regulatory, audit, or tax advice. Readers are responsible for obtaining such advice from their own legal counsel or other licensed professionals. About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 569,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com About Accenture Research Accenture Research shapes trends and creates data-driven insights about the most pressing issues global organizations face. Combining the power of innovative research techniques with a deep understanding of our clients’ industries, our team of 300 researchers and analysts spans 20 countries and publishes hundreds of reports, articles and points of view every year. Our thought-provoking research—supported by proprietary data and partnerships with leading organizations such as MIT and Harvard— guides our innovations and allows us to transform theories and fresh ideas into real-world solutions for our clients. Visit us at www.accenture.com/research About Oxford Economics Oxford Economics is a leader in global forecasting and quantitative analysis. Our worldwide client base comprises more than 1,500 international corporations, financial institutions, government organizations, and universities. Headquartered in Oxford, with offices around the world, we employ 400 staff, including 250 economists and analysts. Our best-in-class global economic and industry models and analytical tools give us an unmatched ability to forecast external market trends and assess their economic, social and business impact. Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture.

CEOs and HR leaders must be ready to meet the future and foster a workforce that’s agile, skilled and innovative. Culture and people are the key elements to help organizations truly thrive as they undergo digital transformation.

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