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From insights to action, the path to extraordinary value starts here.
Elevate every
decision with
future-ready
network
operations
Fast-track to future-ready performance
Intelligent Operations | Network View
Facing unprecedented demand,
Communications Service Providers stepped up.
Along with transformational changes such as
network cloudification, private networks and 5G,
CSPs find themselves at a crucial turning point:
Intelligent Operations | Network View Copyright © 2022 Accenture. All rights reserved. 2
Stick with the status quo and watch
competitors drive the market.
OR
Build on momentum and reinvent
telecoms for a new era.
01
02
Which will they choose?
Intelligent Operations | Network View
From delivering efficiency and revenue
through commodity products and
services to unleashing the power of
data for innovation.
From over-indexing on engineering and
technical capabilities to focusing on
customer and employee experiences.
From reactive to proactive.
From status quo to future-ready.
It’s time to
make a shift
3
Copyright © 2022 Accenture. All rights reserved.
Intelligent Operations | Network View
1.7x
Higher efficiency
levels for future-
ready organizations.1
More efficient
Advantages of being
future-ready
1 Future-ready organizations exhibited 6.4 pp higher profitability and 13.1 percent greater efficiency, on average
Source: Accenture Research and Oxford Economics Intelligent Operations Survey, 2020
Other future-ready benefits:
Improved talent mix, reskilling, customer
experiences and ecosystem relationships.
2.8x
Boost in corporate
profitability for
future-ready
organizations.1
More profitable
Intelligent Operations | Network View
Intelligent Operations | Network View
An intelligent operating model has a high level
of operations maturity.
But how mature are operations
amongst CSPs today?
To find out, we conducted a global, cross-
industry study of over 1,100 senior executives—
including 50 CSPs—to find out how respondents
perceive their operations maturity and quantify
the link between business, operations maturity
and performance.
Are telcos becoming
future-ready?
5
Copyright © 2022 Accenture. All rights reserved.
Intelligent Operations | Network View
Our research and experience reveals there are
four levels of maturity:
of CSPs report a high level of
maturity as their current state;
we call them “future-ready.”
4%
Operations on the move
6
say they have evolved to
predictive operations.
70%
Each level is grounded in and enabled by progressively more
sophisticated technology, talent, processes and data insight.
Predictive
Stable
Future-ready
Efficient
Copyright © 2022 Accenture. All rights reserved.
Intelligent Operations | Network View
CSPs are confident they can
make the leap to future-ready
But why is the gap so
wide between where
CSPs are, and where
they think they can go?
36%
expect to be future-ready by 2023.
Intelligent Operations | Network View
It’s clear a strategic pivot is in
order, but CSPs are not making
it fast enough.
How can they answer
the call for future-ready
network operations?
Strategy is the
biggest barrier
to operational
transformation
of CSP leaders ranked
strategy as a top challenge
to future-readiness.
33%
for all industries.
25%
Compared to
Intelligent Operations | Network View
Three ways to become future-ready:
03
02
01
Know how
to leapfrog
maturity levels
Know the key
steps
Know the
ultimate goal
Copyright © 2022 Accenture. All rights reserved. 10
Intelligent Operations | Network View
Know the
ultimate goal
Think big with strategy
at the forefront
01
Intelligent Operations | Network View
Bringing business and
technology together
can get CSPs where
they want to be.
01 Know the ultimate goal
Breaking barriers
of CSPs say that business-
technology collaboration
is being used in their
organizations today.
10%
want to do this
within three years.
52%
Cultural alignment is key
The whole organization must embrace
the mindset of business and technology
interests working in lockstep to deliver
on customer-focused goals.
Intelligent Operations | Network View Copyright © 2022 Accenture. All rights reserved. 12
01 Know the ultimate goal
Rakuten looked to redefine the
telco rulebook by building Rakuten
Mobile: a fully virtualized, cloud-
native mobile network for a new
era of data generation.
We collaborated on Rakuten
Mobile as an operational
enablement partner, designing and
implementing an innovative new
cloud-native operating model that
enabled the speed and agility to
completely disrupt the industry.
Intelligent Operations | Network View
Copyright © 2022 Accenture. All rights reserved. 13
Intelligent Operations | Network View
02
Know the
key steps
Automate at scale to
free up human talent
Intelligent Operations | Network View
CSPs are leaders in
automation—but can be even
stronger by committing to
improving their data landscape.
Driving smarter decision-making
CSPs need to shore up data quality and integrity to take
advantage of advanced analytics and automation. This
will enable their teams to focus on more rewarding,
creative and complex work.
Taking analytics
to another level
of CSP executives say their companies
design their operating models based on
data rather than experience and intuition.
68%
Just
02 Know the key steps
Intelligent Operations | Network View
CSPs have made great
strides in cloud adoption.
Now, it’s time to think
beyond cost and use the
cloud to boost innovation
and drive new and more
profitable business at scale.
A mindset shift
from cost to
innovation
Scaling cloud
investments
of CSP leaders say that
their organization is using
cloud at scale today.
86%
02 Know the key steps
CSPs need
to get the full
benefit of
the cloud
Copyright © 2022 Accenture. All rights reserved.
Intelligent Operations | Network View
Know how
to leapfrog
maturity levels
Build ecosystem relationships
03
16
Intelligent Operations | Network View
Without the right
ecosystem partners,
CSPs are leaving
themselves vulnerable
to being left behind.
Open to collaboration
Pushing the limits of
products and services
Partners can help CSPs drive and deliver
innovation that positions their operations,
services and data in a whole new light—and
brings new ways to monetize their business.
03 Know how to leapfrog maturity levels
of CSP leaders say that
partnership improved
over the last three years.
44%
indicate that the
pandemic boosted
this focus.
40%
Intelligent Operations | Network View Copyright © 2022 Accenture. All rights reserved. 18
A UK telco provider leveraged
our global network operations
ecosystem to find the right partners
for expanding its high-speed,
optical fiber network.
As a result, the company has
delivered fiber broadband to over
5 million homes and businesses
across the country while reducing
network deployment costs by 30%
and accelerating planning and
deployment from 80 to 50 days.
Intelligent Operations | Network View
03 Know how to leapfrog maturity levels
Copyright © 2022 Accenture. All rights reserved. 19
Intelligent Operations | Network View Copyright © 2022 Accenture. All rights reserved. 19
While most CSPs have made
progress in improving operations
maturity to reach the predictive
state, there is more to do. And fast.
With future-ready operations, CSPs
will have the operational foundation
they need to elevate every business
decision, realize sustainable growth
and deliver breakthrough network-
based products and services.
The choice to change
Intelligent Operations | Network View
Intelligent Operations | Network View Copyright © 2022 Accenture. All rights reserved. 20
Learn more at: Accenture.com/TBD
Think Enhance Scale Foster Put Build
big and
go beyond
incremental
change
intuition
with the
high-quality,
diverse data
automation
and analytics,
AI and
integrated
solutions
with leading
practices
a human +
machine,
specialized
workforce
a cloud
infrastructure
at the heart
complementary
third-party
and ecosystem
relationships
Now is the time to make your move to intelligent operations. Here’s how:
Intelligent Operations | Network View
Intelligent Operations | Network View
Four levels of operations maturity:
Appendix
Predictive
Concentrate mostly
on core process
improvements and on
improving quality and
compliance controls.
Stable
Future-ready
Efficient
More productive, they
incorporate tested
methods, such as Lean
Six Sigma and process
standardization and
deploy automation
technologies.
Focus on how automation
can support and augment
human ingenuity. They
deploy technologies and
leading practices with
that goal in mind.
See increased efficiency
and profitability, improved
stakeholder experiences and
better business outcomes.
They are more agile and
resilient than others.
DISCLAIMER: This document is intended for general informational purposes only and does not take into account
the reader’s specific circumstances, and may not reflect the most current developments. Accenture disclaims,
to the fullest extent permitted by applicable law, any and all liability for the accuracy and completeness of the
information in this presentation and for any acts or omissions made based on such information. Accenture does
not provide legal, regulatory, audit, or tax advice. Readers are responsible for obtaining such advice from their
own legal counsel or other licensed professionals.
About Accenture
Accenture is a global professional
services company with leading
capabilities in digital, cloud and security.
Combining unmatched experience and
specialized skills across more than 40
industries, we offer Strategy and
Consulting, Interactive, Technology and
Operations services—all powered by the
world’s largest network of Advanced
Technology and Intelligent Operations
centers. Our 699,000 people deliver on
the promise of technology and human
ingenuity every day, serving clients in
more than 120 countries. We embrace
the power of change to create value and
shared success for our clients, people,
shareholders, partners and communities.
Visit us at www.accenture.com
About Accenture Research
Accenture Research shapes trends and
creates data-driven insights about the
most pressing issues global organizations
face. Combining the power of innovative
research techniques with a deep
understanding of our clients’ industries,
our team of 300 researchers and analysts
spans 20 countries and publishes
hundreds of reports, articles and points of
view every year. Our thought-provoking
research—supported by proprietary data
and partnerships with leading
organizations such as MIT and Harvard—
guides our innovations and allows us to
transform theories and fresh ideas into
real-world solutions for our clients. Visit
us at www.accenture.com/research
About Oxford Economics
Oxford Economics is a leader in global
forecasting and quantitative analysis. Our
worldwide client base comprises more
than 1,500 international corporations,
financial institutions, government
organizations, and universities.
Headquartered in Oxford, with offices
around the world, we employ 400 staff,
including 250 economists and analysts.
Our best-in-class global economic and
industry models and analytical tools give
us an unmatched ability to forecast
external market trends and assess their
economic, social and business impact.
Copyright © 2022 Accenture.
All rights reserved.
Accenture and its logo are
registered trademarks of Accenture.

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Network Operations | SlideShare | Accenture

  • 1. From insights to action, the path to extraordinary value starts here. Elevate every decision with future-ready network operations Fast-track to future-ready performance
  • 2. Intelligent Operations | Network View Facing unprecedented demand, Communications Service Providers stepped up. Along with transformational changes such as network cloudification, private networks and 5G, CSPs find themselves at a crucial turning point: Intelligent Operations | Network View Copyright © 2022 Accenture. All rights reserved. 2 Stick with the status quo and watch competitors drive the market. OR Build on momentum and reinvent telecoms for a new era. 01 02 Which will they choose?
  • 3. Intelligent Operations | Network View From delivering efficiency and revenue through commodity products and services to unleashing the power of data for innovation. From over-indexing on engineering and technical capabilities to focusing on customer and employee experiences. From reactive to proactive. From status quo to future-ready. It’s time to make a shift 3 Copyright © 2022 Accenture. All rights reserved.
  • 4. Intelligent Operations | Network View 1.7x Higher efficiency levels for future- ready organizations.1 More efficient Advantages of being future-ready 1 Future-ready organizations exhibited 6.4 pp higher profitability and 13.1 percent greater efficiency, on average Source: Accenture Research and Oxford Economics Intelligent Operations Survey, 2020 Other future-ready benefits: Improved talent mix, reskilling, customer experiences and ecosystem relationships. 2.8x Boost in corporate profitability for future-ready organizations.1 More profitable Intelligent Operations | Network View
  • 5. Intelligent Operations | Network View An intelligent operating model has a high level of operations maturity. But how mature are operations amongst CSPs today? To find out, we conducted a global, cross- industry study of over 1,100 senior executives— including 50 CSPs—to find out how respondents perceive their operations maturity and quantify the link between business, operations maturity and performance. Are telcos becoming future-ready? 5 Copyright © 2022 Accenture. All rights reserved.
  • 6. Intelligent Operations | Network View Our research and experience reveals there are four levels of maturity: of CSPs report a high level of maturity as their current state; we call them “future-ready.” 4% Operations on the move 6 say they have evolved to predictive operations. 70% Each level is grounded in and enabled by progressively more sophisticated technology, talent, processes and data insight. Predictive Stable Future-ready Efficient Copyright © 2022 Accenture. All rights reserved.
  • 7. Intelligent Operations | Network View CSPs are confident they can make the leap to future-ready But why is the gap so wide between where CSPs are, and where they think they can go? 36% expect to be future-ready by 2023.
  • 8. Intelligent Operations | Network View It’s clear a strategic pivot is in order, but CSPs are not making it fast enough. How can they answer the call for future-ready network operations? Strategy is the biggest barrier to operational transformation of CSP leaders ranked strategy as a top challenge to future-readiness. 33% for all industries. 25% Compared to
  • 9. Intelligent Operations | Network View Three ways to become future-ready: 03 02 01 Know how to leapfrog maturity levels Know the key steps Know the ultimate goal
  • 10. Copyright © 2022 Accenture. All rights reserved. 10 Intelligent Operations | Network View Know the ultimate goal Think big with strategy at the forefront 01
  • 11. Intelligent Operations | Network View Bringing business and technology together can get CSPs where they want to be. 01 Know the ultimate goal Breaking barriers of CSPs say that business- technology collaboration is being used in their organizations today. 10% want to do this within three years. 52% Cultural alignment is key The whole organization must embrace the mindset of business and technology interests working in lockstep to deliver on customer-focused goals.
  • 12. Intelligent Operations | Network View Copyright © 2022 Accenture. All rights reserved. 12 01 Know the ultimate goal Rakuten looked to redefine the telco rulebook by building Rakuten Mobile: a fully virtualized, cloud- native mobile network for a new era of data generation. We collaborated on Rakuten Mobile as an operational enablement partner, designing and implementing an innovative new cloud-native operating model that enabled the speed and agility to completely disrupt the industry. Intelligent Operations | Network View
  • 13. Copyright © 2022 Accenture. All rights reserved. 13 Intelligent Operations | Network View 02 Know the key steps Automate at scale to free up human talent
  • 14. Intelligent Operations | Network View CSPs are leaders in automation—but can be even stronger by committing to improving their data landscape. Driving smarter decision-making CSPs need to shore up data quality and integrity to take advantage of advanced analytics and automation. This will enable their teams to focus on more rewarding, creative and complex work. Taking analytics to another level of CSP executives say their companies design their operating models based on data rather than experience and intuition. 68% Just 02 Know the key steps
  • 15. Intelligent Operations | Network View CSPs have made great strides in cloud adoption. Now, it’s time to think beyond cost and use the cloud to boost innovation and drive new and more profitable business at scale. A mindset shift from cost to innovation Scaling cloud investments of CSP leaders say that their organization is using cloud at scale today. 86% 02 Know the key steps CSPs need to get the full benefit of the cloud
  • 16. Copyright © 2022 Accenture. All rights reserved. Intelligent Operations | Network View Know how to leapfrog maturity levels Build ecosystem relationships 03 16
  • 17. Intelligent Operations | Network View Without the right ecosystem partners, CSPs are leaving themselves vulnerable to being left behind. Open to collaboration Pushing the limits of products and services Partners can help CSPs drive and deliver innovation that positions their operations, services and data in a whole new light—and brings new ways to monetize their business. 03 Know how to leapfrog maturity levels of CSP leaders say that partnership improved over the last three years. 44% indicate that the pandemic boosted this focus. 40%
  • 18. Intelligent Operations | Network View Copyright © 2022 Accenture. All rights reserved. 18 A UK telco provider leveraged our global network operations ecosystem to find the right partners for expanding its high-speed, optical fiber network. As a result, the company has delivered fiber broadband to over 5 million homes and businesses across the country while reducing network deployment costs by 30% and accelerating planning and deployment from 80 to 50 days. Intelligent Operations | Network View 03 Know how to leapfrog maturity levels
  • 19. Copyright © 2022 Accenture. All rights reserved. 19 Intelligent Operations | Network View Copyright © 2022 Accenture. All rights reserved. 19 While most CSPs have made progress in improving operations maturity to reach the predictive state, there is more to do. And fast. With future-ready operations, CSPs will have the operational foundation they need to elevate every business decision, realize sustainable growth and deliver breakthrough network- based products and services. The choice to change Intelligent Operations | Network View
  • 20. Intelligent Operations | Network View Copyright © 2022 Accenture. All rights reserved. 20 Learn more at: Accenture.com/TBD Think Enhance Scale Foster Put Build big and go beyond incremental change intuition with the high-quality, diverse data automation and analytics, AI and integrated solutions with leading practices a human + machine, specialized workforce a cloud infrastructure at the heart complementary third-party and ecosystem relationships Now is the time to make your move to intelligent operations. Here’s how: Intelligent Operations | Network View
  • 21. Intelligent Operations | Network View Four levels of operations maturity: Appendix Predictive Concentrate mostly on core process improvements and on improving quality and compliance controls. Stable Future-ready Efficient More productive, they incorporate tested methods, such as Lean Six Sigma and process standardization and deploy automation technologies. Focus on how automation can support and augment human ingenuity. They deploy technologies and leading practices with that goal in mind. See increased efficiency and profitability, improved stakeholder experiences and better business outcomes. They are more agile and resilient than others.
  • 22. DISCLAIMER: This document is intended for general informational purposes only and does not take into account the reader’s specific circumstances, and may not reflect the most current developments. Accenture disclaims, to the fullest extent permitted by applicable law, any and all liability for the accuracy and completeness of the information in this presentation and for any acts or omissions made based on such information. Accenture does not provide legal, regulatory, audit, or tax advice. Readers are responsible for obtaining such advice from their own legal counsel or other licensed professionals. About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com About Accenture Research Accenture Research shapes trends and creates data-driven insights about the most pressing issues global organizations face. Combining the power of innovative research techniques with a deep understanding of our clients’ industries, our team of 300 researchers and analysts spans 20 countries and publishes hundreds of reports, articles and points of view every year. Our thought-provoking research—supported by proprietary data and partnerships with leading organizations such as MIT and Harvard— guides our innovations and allows us to transform theories and fresh ideas into real-world solutions for our clients. Visit us at www.accenture.com/research About Oxford Economics Oxford Economics is a leader in global forecasting and quantitative analysis. Our worldwide client base comprises more than 1,500 international corporations, financial institutions, government organizations, and universities. Headquartered in Oxford, with offices around the world, we employ 400 staff, including 250 economists and analysts. Our best-in-class global economic and industry models and analytical tools give us an unmatched ability to forecast external market trends and assess their economic, social and business impact. Copyright © 2022 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture.