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Helping you get back to the workplace confidently

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OUTMANEUVER UNCERTAINTY NOW NEXT
Returnto
Workplace
Solution
Helping you get back to the workplace
safely and confidently

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2
The current health
and safety crisis
has radically
changed the way
we behave and will
have a profound
impact on how
busi...

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…for the long term but be adaptable
for the short term
• Revisit strategies for employees and
customers
• Define health an...

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Helping you get back to the workplace confidently

  1. 1. OUTMANEUVER UNCERTAINTY NOW NEXT Returnto Workplace Solution Helping you get back to the workplace safely and confidently
  2. 2. 2 The current health and safety crisis has radically changed the way we behave and will have a profound impact on how businesses operate. Clean Care Plus Quality, safety, trust have surpassed price as the leading brand attribute for consumers Health is now a preoccupation beyond anything we have ever seen Some workers have gone on strike to protest their working conditions and lack of PPE Employees expect proof that the work environment is safe are cleaning surfaces more and seeking no- touch options 72% 64%of people are fearful for their own health 82%of people are fearful of the health of others Source: Accenture Research; How COVID-19 will permanently change consumer behavior
  3. 3. …for the long term but be adaptable for the short term • Revisit strategies for employees and customers • Define health and safety policies and procedures • Re-imagine physical space and operations • Define technology requirements and identify solutions • Establish timelines and execution plans …your operations for safety, compliance and performance • Activate technology and governance • Execute incident and emergency response protocols • Adapt and evolve Accenture’sOrganizingApproachtoSafelyReopen (Re)Open Return to Workplace Solution VALUES Plan Content & Training (Change Management) Tools (Salesforce + Ecosystem) Industry Expertise (Strategy & Consulting) Design Specialists (Experience & Simplicity) Human Support (Scale & Expertise) 3 LENS 03 01 …your employees and customers to build trust and confidence • Create a digital-first communication strategy and plan • Engage transparently on new safety measures • Define and communicate the new experiences • Set employee training and enablement expectations • Understand employee and customer sentiment on the changes …your post COVID-19 business • Evolve capabilities and activate digital channels • Accelerate performance with advanced technologies (Re)Invent Engage 04 02
  4. 4. Salesforce has created essential solutions designed to help businesses reopen the workplace as quickly as possible, while helping to keep employees, customers, partners, and communities safe and informed during the COVID-19 crisis and beyond.* *Source: Salesforce.com; Salesforce and Work.com are trademarks of Salesforce, Inc. SalesforceIntroducesWork.com 4 Workplace Command Center Monitor return-to-work readiness, make data-driven decisions, and take action Contact Tracing Manually track health-related interactions to safely and securely minimize the spread of COVID-19 Emergency Response Management Streamline emergency response operations and approvals, deploy resources and schedule emergency services Employee Wellness Assessment Securely survey and assess employee health to determine suitability for returning to work Shift Management and Planning Coordinate facilities and employee shift scheduling Workforce Reskilling Skill up your workforce to meet new business demands with myTrailhead Volunteer and Grants Management Optimize emergency responsiveness with streamlined volunteer and grants management Rapid Crisis Response Stay connected to employees and customers to make data- driven decisions with Salesforce Care
  5. 5. AccentureExtendsWork.comCapabilities By combining Core Salesforce capabilities with powerful new Work.com capabilities, clients can address new business challenges with proven processes, tools, and best practices. Accenture’s Social Distancing App guides employees to maintain safe distances while within the geo-fence. Advanced analytics and business rules enable density and zone management and location awareness. Integration Open APIs Business Apps Analytics Engine IoT Core Products Social Distancing Work.com Customer Service Integrated IVR Employee Journeys Facility Monitoring Contact Exposure Field Service Command Center Contact Tracing Shift Management Employee Wellness Employee Reskilling Data Hub Access Management Phone SMS Chatbot Chat Desktop Tag RETURN TO WORKPLACE Density Management Enabled by Accenture’s Digital Worker Platform , the RTW solution brings intelligence and insights into employee’s day-to-day movement, exposure and well being. Integrated with core business applications such as human resources, facility and access management to provide a full view into people and locations. Accenture has created an integrated solution using Salesforce’s suite of tools and solutions, including work.com, combined with Accenture IP to deliver an automated and intelligent Return to Workplace (RTW) solution SALESFORCE App Salesforce and Work.com are trademarks of Salesforce, Inc.5
  6. 6. HelpingClientsReopenSafelyandConfidently Pre-Entry Checks & Communication Wellness Compliance Employee Awareness ActiveMonitoring & Risk Analysis Shift Optimization Automated Triage & Tracing Build Confidence • Capture sentiment • Re-skilling and awareness training • Minimize infected personnel entry risk Stay Healthy • Screening compliance • PPE validation • Attendance monitoring Maintain Trust • Distance alerts • Exposure duration information • Risk awareness Promote Safety • Density warnings • Arrival and departure notifications • Action-oriented responsiveness • Risk and trend awareness Reduce Risk • Data driven and rapid decision making • Automated shift adjustments Promote Well- Being • Automated tracing • Triage journeys • Digital enablement • Health and Sentiment attestation • Digital training • Intelligent screening • Real time alerts • Access control and building systems integration • Social distancing • Omni-channel experience • Command Center • Proprietary analytics engine • Shift Management • Workforce optimization • Digital contact tracing • Action-oriented experience Value Capability Delivered A holistic approach that promotes employee health, safety and well-being 6
  7. 7. 7 CaseStudy: PrivateSectorContactTracing The Challenge The Solution The Reason A global telecommunications service provider needed a Contact Tracing solution to help enable their employees to return to the workplace The solution would have to: Identify and track complex interactions Quickly scale to support imminent reopening Support operations in multiple jurisdictions Serve as a platform for future innovations Utilizing Accenture’s Return to Workplace solution the client stood up an innovative platform that enabled immediate contact tracing capabilities across the company Solution components included: Wellness screenings and digital passports Contact tracing and case management platform Internal data integration (HR, security badge, etc.) Automated alerts and communications Accenture’s solution can be deployed rapidly and adopted easily with minimal disruption to employees, contractors, and customers across all locations Accenture’s solution brings: Fully operational MVP delivered in ~2 weeks Data enabled contact tracing to enhance and improve efficacy Assets and accelerators from real world experience Ecosystem partnerships (Salesforce and Work.com)
  8. 8. Accenture + Salesforce Accenture named a LEADER among Salesforce implementation partners by industry analysts, driving next generation solutions across every industry. Accenture Contact Tracing Return to Workplace Solution Leading perspective for quality outcomes Integrated solution to return to the workplace safely We are co-creating the ‘Return to Workplace’ suite of tools with Salesforce, infused with Accenture IP, to safely, effectively and efficiently bring people back to work. Leveraging the latest Work.com platform, plan and track your operations for safety, compliance and performance as you return to work Bringing Accenture’s proprietary Digital Worker Platform (DWP) to integrate with Work.com solutions to proactively mitigate risk and respond to emergencies Accenture+SalesforcePartneringtoMakeanImpact • Enabled Work.com for our 500K employees in 2000+ offices and client locations around the globe • Operated by our own Accenture Security Operations Center (ASOC) • Supporting Accenture’s Return to Workplace journey • MVPs in 8-12 Days • Enabled 1400+ Virtual Tracers, scaling to 20k+ • Supporting millions of citizens and cases • 11 Public Sector clients, including 9 US State Governments, live or underway Speed and scale to keep citizens and employees around the world safe Accenture was first to market with a Contact Tracing solution to help governments track and trace exposed citizens. Our assets and accelerators allowed us to stand up these capabilities in less than two weeks. Accenture uses Work.com Salesforce and Work.com are trademarks of Salesforce, Inc.8 • In The Forrester Wave™: Salesforce Implementation Partners, Q2 2019, Accenture achieved the top score possible in 20 out of 21 criteria evaluated in the Wave. • Accenture Positioned as a Leader for Fourth Consecutive Time in Worldwide Salesforce Implementation Services, According to IDC MarketScape Report. • Accenture Ranked #1 in HFS Report for Salesforce Services 2020.
  9. 9. AccentureisaLeaderAmong SalesforceImplementationPartners © Copyright Forrester Research, Inc. The Forrester Wave™: Salesforce Implementation Partners, Q2 2019. June 3, 2019. The Forrester Wave is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester's call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. Forrester Wave™: Salesforce Implementation Partners, Q2 2019 9 In the report, Forrester states: • “Accenture has the largest, broadest, and most global Salesforce practice.” • “Accenture has more than 16,000 practitioners working on Salesforce projects, including more than 5,000 who carry Salesforce certifications.” • Accenture “has a large pool of resources and a substantial base of experience across all major Salesforce clouds — including Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Platform, and MuleSoft. The firm also has significant experience in Salesforce industry clouds (and industry solutions for Salesforce in general).” • “Accenture is extremely skilled in complex Salesforce deployments where fundamental business change is the key goal.” • Accenture “has unparalleled breadth and depth of capabilities spanning technology, design, consulting, and long-term operations. Accenture also invests significantly in — and promotes — next-generation solutions using technologies such as AI and automation.” Full Report
  10. 10. Whenyouhear… What needs to change in my business operations so I can reopen safely? How do I build trust and confidence with my employees and customers so they will come back to my store or office? How do I create and maintain a safe work environment so I can reopen and stay open? What tools are available to help me on my journey to reopen? How can I better leverage data and technology? How do I adapt my business and unlock new opportunities to create value for my customers? Who can deliver Salesforce solutions quickly and efficiently? Contact Our Team Bryan Berumen Global Return to Workplace Lead bryan.s.berumen@accenture.com Justin Bean Global Return to Workplace Lead justin.e.bean@accenture.com Scott Tvaroh Global Digital Worker Platform Lead scott.t.tvaroh@accenture.com 10
  11. 11. Connect with us accenture.com/salesforce AccentureTech Accenture Technology Copyright © 2020 Accenture All rights reserved. Accenture, its logo, and New Applied Now are trademarks of Accenture. DISCLAIMER: This document is intended for general informational purposes only and does not take into account the reader’s specific circumstances, and may not reflect the most current developments. Accenture disclaims, to the fullest extent permitted by applicable law, any and all liability for the accuracy and completeness of the information in this presentation and for any acts or omissions made based on such information. Accenture does not provide legal, regulatory, audit, or tax advice. Readers are responsible for obtaining such advice from their own legal counsel or other licensed professionals. About Accenture Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 509,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

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