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TECHNOLOGY
VISION 2018
IRELAND BRIEFING
MARCH, 2018
INTELLIGENT
ENTERPRISE
UNLEASHEDRedefine your company based
on the company you keep.
#TechVision2018
3www.accenture.com/technologyvision
#TechVision2018TECHVISION2018SURVEY
For the fourth year, Accenture conducted a global survey of thousands of business and IT
executives to understand their perspectives on the impact of technology on their organizations,
and to identify their priority technology investments over the next few years. More than 6,300 IT
and business executives from 25 countries responded to the survey, which was fielded from
November 2017 through January 2018.
4www.accenture.com/technologyvision
#TechVision2018GLOBALSURVEYDEMOGRAPHICS(CONT’D)
N=6,381
5www.accenture.com/technologyvision
#TechVision2018IRELANDDEMOGRAPHICS(N=100)
Banking
Public Services
Consumer Goods
& Services
Utilities
12%
Retail
Communications
Insurance
Industrial Equipment
14%
12%
12%
12%
12%
14%
12%
Industry
29%
$20-$49.9 billion
19%$10-$19.9 billion
$6-$9.9 billion 49%
$1-$5.9 billion
3%
Revenue
CIO/Chief
Mobility Officer
CMO
4%CFO
13%
COO
Function Head
(Non IT-related)
Line of Business Head
(Non IT-related)
CSO
CTO/Director
of Technology
Director, IT
1%
8%
15%
26%
5%
18%
10%
Title
7www.accenture.com/technologyvision
#TechVision201890%OFIRISHEXECUTIVESAGREETHROUGH
TECHNOLOGY,BUSINESSESAREWEAVINGTHEMSELVES
INTOTHEFABRICOFHOWPEOPLELIVETODAY
Please indicate your agreement with the following statement: Through technology,
businesses are weaving themselves seamlessly into the fabric of how people live today.
15%
Strongly disagree
Disagree
Neither agree nor disagree
1%
Agree 48.5%
Strongly agree 35.5%
0%
10%
Strongly disagree
Disagree
Neither agree nor disagree
0%
Agree 51%
Strongly agree 39%
0%
Ireland Global
90% 84%
Ireland (N=100) Global (N=6,381)
8www.accenture.com/technologyvision
#TechVision201851%OFIRISHEXECUTIVESPLANTOINVESTINAR/VROVER
THENEXTYEAR;AND53%INAUTONOMOUSVEHICLES
Q: In which of the following new and emerging technologies is your organization making
investments over the next year? Select all that apply.
Wearables
Robotics/Autonomous Robots
IoT/Smart Sensors
Blockchain
3D Printing
Autonomous Vehicles
40%
Drones/UAVs
67%
66%
36%
36%
39%
29%
23%
Artificial Intelligence
AR/VR 39%
Autonomous Vehicles
Robotics/Autonomous Robots
IoT/Smart Sensors
Blockchain
Drones/UAVs
Wearables
3D Printing
69%
Artificial Intelligence 65%
37%
37%
AR/VR 51%
53%
30%
24%
24%
Global (N=6,381)Ireland (N=100)
Ireland Global
AR/VR - 51% 39%
Autonomous Vehicles – 53% 36%
9www.accenture.com/technologyvision
#TechVision2018ENSURINGEMPLOYEEINCLUSIVENESSANDWELLBEING
REGISTERSHIGHFORIRISHEXECUTIVESINWHATTHEY
BELIEVEASTHEIRORGANIZATIONS’RESPONSIBILITIES
Q: For which of the following do you believe your organization is responsible? Select up to 5.
44%
49%
28%
43%
56%
42%
40%
40%
40%
31%
Base: n=6,381
Maximizing shareholder value
Supporting environmental sustainability
Innovating new products/services
Ensuring public safety in the consumer use
of your products/services
Ensuring customer data privacy
Ensuring employee inclusiveness and wellbeing
Managing how your business partners use/secure
the data you provide them
36%
39%
Practicing ethical business standards
Helping government shape rules and regulations
Orchestrating actions of ecosystem partners
50%
48%
57%
42%
38%
43%
42%
44%
Global (N=6,381)Ireland (N=100)
#TechVision2018
www.accenture.com/technologyvision 10
CITIZEN AI
Raising AI to Benefit
Business and Society
Trend 1
INTELLIGENT ENTERPRISE
UNLEASHED
The Accenture Technology Vision 2018 predicts the rapid technology
advancements that will improve how people work and live.
10
EXTENDED
REALITY
The End of Distance
Trend 2
DATA
VERACITY
The Importance
of Trust
Trend 3
FRICTIONLESS
BUSINESS
Built to Partner
at Scale
Trend 4
INTERNET
OF THINKING
Creating Intelligent
Distributed Systems
Trend 5
#TechVision2018
www.accenture.com/technologyvision 5
12www.accenture.com/technologyvision
#TechVision2018IRISHEXECUTIVESAGREETHATAIWILLWORKSIDEBY
SIDEWITHHUMANSINTHECOMINGYEARS
Please indicate your agreement with the following statement: Within the next two years, AI
will work next to humans in my organization, as a co-worker, collaborator, and trusted advisor.
17%
Strongly disagree
Disagree
Neither agree nor disagree
2%
Agree 48%
Strongly agree 33%
0%
16%
Strongly disagree
Disagree
Neither agree nor disagree
2%
Agree 54%
Strongly agree 28%
0%
Ireland Global
82% 81%
Ireland (N=100) Global (N=6,381)
13www.accenture.com/technologyvision
#TechVision201878%INIRELANDSEEKTOGAINCITIZENTRUSTAND
CONFIDENCEBYBEINGTRANSPARENTINTHEIRAI-BASED
DECISIONS
Q: What does your organization seek to gain by being transparent in your AI-based
decisions and actions? (Please select all the apply)
54%
63%Compliance with regulations
Competitive differentiation
Cost and operations optimization 69%
Customer trust and confidence 72%
Cost and operations optimization 58%
Customer trust and confidence 78%
67%Compliance with regulations
60%Competitive differentiation
Ireland (N=100) Global (N=6,381)
14www.accenture.com/technologyvision
#TechVision2018IRISHEXECUTIVESAGREETHATORGANIZATIONSARE
NOTPREPAREDTOFACETHEIMPLICATIONSOFAI-
BASEDDECISIONS
Please indicate your agreement with the following statement: Organizations are not prepared
to face the societal and liability issues that will require them to explain their AI-based actions
and decisions, should issues arise.
21%
Strongly disagree
Disagree
Neither agree nor disagree
4%
Agree 44%
Strongly agree 29%
2%
12%
Strongly disagree
Disagree
Neither agree nor disagree
2%
Agree 52%
Strongly agree 34%
0%
Ireland Global
86% 73%
Ireland (N=100) Global (N=6,381)
15www.accenture.com/technologyvision
#TechVision2018
16www.accenture.com/technologyvision
#TechVision201883%INIRELANDREPORTITWILLBEIMPORTANTTO
LEVERAGEXRSOLUTIONSTOCLOSETHEPHYSICALGAP
Q: How important will it be for your organization to leverage Extended Reality solutions to
close the gap of physical distance when engaging with employees or citizens?
18%
52%
Very important
Somewhat important
Important
Not important
Don’t know
28%
1%
1%
Ireland Global
Important or Very Important 83% 80%
Ireland (N=100) Global (N=6,381)
Very important
Important
Somewhat important
Don’t know
Not important
18%
65%
17%
0%
0%
17www.accenture.com/technologyvision
#TechVision201891%OFIRISHEXECSREPORTIT’SIMPORTANTORVERY
IMPORTANTFORTHEIRORGANIZATIONSTOBEAPIONEER
INXRSOLUTIONS
Q: How important is it to your organization to be a pioneer in Extended Reality solutions?
27%
Important
1%
Very important
Somewhat important 18%
Don’t know
Not important
52%
2%
Base: n=6,381
Ireland (N=100) Global (N=6,381)
Very important
67%
Somewhat important 19%
Important
Not important
Don’t know
14%
0%
0%
18www.accenture.com/technologyvision
#TechVision201870%OFIRISHEXECUTIVESBELIEVETHATEXTENDED
REALITYWILLBEMOSTRELEVANTTOCUSTOMERSERVICE
OVERTHENEXT2YEARS
Q: In which of the following areas of your organization do you expect Extended Reality
technologies will be most relevant over the next two years? Select up to 5.
Ireland Global
70% 55%
Ireland (N=100) Global (N=6,381)
16%
Maintenance
25%
Logistics management
Customer service
Data visualization
41%
Employee collaboration
Product development
22%
Consumer experiences
Brand promotion
Education/Training
12%
Diagnostics
Shopping
Gaming
55%
41%
54%
53%
36%
32%
32%
Brand promotion
16%
26%
63%
Customer service
Data visualization
Maintenance
Consumer experiences
Product development
Employee collaboration
Logistics management
25%
Education/Training
Diagnostics
Shopping
Gaming
70%
61%
50%
36%
35%
30%
39%
5%
19www.accenture.com/technologyvision
#TechVision2018EXECUTIVESINIRELANDAREPREPARINGFOREXTENDED
REALITYBYBUILDINGTALENTINTHESPACE
Q: How is your organization preparing for Extended Reality solutions? Select all that apply.
Building a supportive
ecosystem
Building a strategy
for implementing
Creating a dedicated
team for VR/AR
Building talent in this space
Researching where and how
to apply VR/AR in our industry
Partnering with
VR/AR companies
53%
50%
49%
46%
45%
42%
52%
Building a strategy
for implementing
59%
Partnering with
VR/AR companies
Creating a dedicated
team for VR/AR
Building a supportive
ecosystem
Building talent in this space
Researching where and how
to apply VR/AR in our industry
52%
60%
33%
48%
Ireland Global
60% 46%
Ireland (N=100) Global (N=6,381)
21www.accenture.com/technologyvision
#TechVision2018IRISHEXECUTIVESAGREETHATMANYORGSHAVENOT
INVESTEDINCAPABILITIESTOVERIFYTHETRUTHINTHEIR
DATA
Please indicate your agreement with the following statement: Organizations are basing their
most critical systems and strategies on data, yet many have not invested in the capabilities to
verify the truth within it.
Neither agree nor disagree
Strongly agree
2%
30%
Agree
Disagree
Strongly disagree
18%
48%
0%
15%
Strongly agree
Disagree
Agree
Strongly disagree
Neither agree nor disagree
40%
45%
0%
0%
Ireland Global
85% 79%
Global (N=6,381)Ireland (N=100)
22www.accenture.com/technologyvision
#TechVision201884%OFIRISHEXECUTIVESAGREETHATMOST
ORGANIZATIONSARENOTPREPAREDTOCONFRONTTHE
IMPENDINGWAVESOFCORRUPTEDINSIGHTS
Please indicate your agreement with the following statement: Most organizations are not
prepared to confront the impending waves of corrupted insights as falsified data starts to
infiltrate their data-driven information systems.
19%
Agree
Strongly agree
Neither agree nor disagree
29%
Strongly disagree
Disagree
47%
3%
2%
Ireland (N=100) Global (N=6,381)
Ireland Global
84% 77%
27%
57%
15%
Strongly agree
Agree
Strongly disagree
Neither agree nor disagree
Disagree 1%
0%
23www.accenture.com/technologyvision
#TechVision2018
24www.accenture.com/technologyvision
#TechVision201845%OFEXECSREPORTTHATTHENUMBEROFPARTNERS
THEIRORGANIZATIONWORKSWITHHASDOUBLEDOR
MORECOMPAREDTO2YEARSAGO
Q: Compared to two years ago, how have the number of partners your organization works
with changed?
11%
Decreased
1%
More than doubled (> 2x)
Increased, but less than double
Don’t know
Doubled (2x)
About the same
25%
54%
8%
0%
Base: n=6,381
Ireland Global
45% 36%
Ireland (N=100) Global (N=6,381)
Don’t know
0%
13%
23%
Increased, but less than double 42%
More than doubled (> 2x)
0%
22%
Decreased
Doubled (2x)
About the same
25www.accenture.com/technologyvision
#TechVision201845%OFIRISHEXECUTIVESREPORTBLOCKCHAINAND
SMARTCONTRACTSWILLBECRITICAL/VERYCRITICAL
OVERTHENEXT3YEARS
Q: How critical will blockchain and smart contracts be for your organization over the next
three years?
Very critical
30%
18%
Critical 42%
Somewhat critical
Don’t know
4%Not critical at all
6%
Ireland (N=100) Global (N=6,381)
Ireland Global
Critical or Very Critical 45% 60%
42%
3%Very critical
Not critical at all
33%
Critical
Somewhat critical
Don’t know
0%
22%
27www.accenture.com/technologyvision
#TechVision2018IRISH EXECUTIVESSEETHEIMPORTANCETOSTRIKEA
BALANCEBETWEENCLOUDANDEDGECOMPUTING
Please indicate your agreement with the following statement: Enterprises must balance cloud
and edge computing to maximize technology infrastructure agility and enable intelligence
everywhere.
36%Strongly agree
Agree
Neither agree nor disagree
Strongly disagree
Disagree
49%
14%
1%
0%
Base: n=6,381
10%
Strongly disagree
Agree
Strongly agree
Neither agree nor disagree
37%
Disagree
52%
1%
0%
Ireland Global
89% 85%
Global (N=6,381)Ireland (N=100)
28www.accenture.com/technologyvision
#TechVision201845%INIRELANDSEEITASCRITICALORVERYCRITICALTO
LEVERAGECUSTOMHARDWAREORHWACCELERATORS
Q: Over the next two years, how critical will it be for your organization to leverage custom
hardware or hardware accelerators to meet the computing demands of intelligent
environments?
6%
Not critical at all
Don’t know
2%
30%
45%
Somewhat critical
Critical
Very critical 18%
22%
Not critical at all
Don’t know
0%
33%
42%
Somewhat critical
Critical
Very critical 3%
Ireland Global
Critical or Very critical 45% 63%
Ireland (N=100) Global (N=6,381)
THANK YOU
#TechVision2018
www.accenture.com/technologyvision

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