Knowledge Management Tools

Abstract
• More and more companies use knowledge
management to leverage theis most important
resource : knowledge.
Knowledge management tries to provide the
means to capture, distribute and reuse knowledge
both for explicit and tacit knowledge

Introduction
• Efficient knowledge management is not only a
competitive advantage but a vital activity for high-
tech companies.
Two kinds of knowledge must be preserved and
managed :
– Explicit knowledge
– Tacit knowledge

Explicit & Tacit knowledge
• Explicit knowledge is knowledge that is already
available in the form of technical reports, meeting
protocols, products specifications, etc.
• Tacit knowledge is the knowledge that employees
have in their brains in form of individual
experience, design rationales, best practices and
lessons learned.
• Because of increasing specialization, increasing
product complexity, fierce competition and a
constant brain-drain of experts, knowledge
management is regarded as the driving force for
successful operations in the future.

What is a knowledge tool?
• Knowledge management tools are technologies,
broadly defined, which enhance and enable
knowledge generation, codification, and transfer.
As with any tools, they are designed to ease the
burden of work, through augmentation and
automation, allowing resources to be applied
efficiently to the tasks for witch they are most
suited.

What is a knowledge tool?
• Knowledge management tools are technologies,
broadly defined, which enhance and enable
knowledge generation, codification, and transfer.
As with any tools, they are designed to ease the
burden of work, through augmentation and
automation, allowing resources to be applied
efficiently to the tasks for witch they are most
suited.