User experience is a growing concern for state and local government leaders. Annual benchmark surveys conducted by the Center for Digital Government show that improving the interactions citizens and other stakeholders have with public agencies has become both a policy and investment priority for government officials. But what’s the right approach to creating user-centric government services and transactions? Our panel of experts from the Center for Digital Government and Acquia, a leader in digital experience technology, will break down the components of a superior user experience and explain how agencies can deliver them. Join us for this dynamic Q&A-style webcast, where you’ll learn how: - Evolving user preferences impact technology and policy architecture - Cloud and open source technologies can support transformation - Agencies like New York’s Metropolitan Transportation Authority are putting these tools to work

4. 1.Big Picture Trends
2.Industry Perspectives - Fireside Chat
3.Government Perspectives - Fireside Chat
4.Ask Us Anything LIVE

5. Big Picture Trends

6. A Disconnect In Expectations & Reality

7. Data Source: Accenture 2019
Exchanging Data For Experience

9. Policymakers Jump
Into Government
Experience With New
Mandates &
Experience-Centered
Priorities

10. The Government Experience Evolves

14. What Does A Transformed Experience Look Like?

16. FIRESIDE CHAT

18. Acquia Customers

19. Communications
with constituents
are inconsistent
across different
channels
Decisions and
data
are disjointed,
siloed and aren’t
real-time
Citizens and
constituents
are frustrated by
slow and
belabored
interactions
No single view
of the citizen and
the journey
they’re on
Common challenges in the Government
Sector:

20. FIRESIDE CHAT