3. INTRODUCTION
• DEFINITIONS AND ABBREVIATION
• GENERAL PHILOSOPHY
• STRUCTURE ORGANISATION
• AIRCRAFT GROUND HANDLING
• GROUND SUPPORT EQUIPMENT (GSE)
• RAMP SAFETY
• SAFETY PRINCIPLES
• SAFETY MANAGEMENT SYSTEM (SMS)
• PERSONNEL LICENCE
• HUMAN FACTOR AWARENESS
• DENGEROUS GOODS AWARENESS
• AIRASIA RAMP ACTIVITY
• APPENDIX
4. ACRONYMS
ACFT Aircraft
STA Schedule Time Arrival
STD Schedule Time Departure
ATA Actual Time Departure
ETA Estimate Time Arrival
ATD Actual Time Departure
ATC Air Traffic Control
AOG Aircraft On Ground
GPU Ground Power Unit
APU Auxiliary Power Unit
ASU Air Start Unit
ACU Air Cond Unit
BRC Baggage Reconciliation Chart
OPS Operation
RTB Return To Base
FLT Flight
NLG Nose Landing Gear
PLB Passanger Loading Bridge
DOW Dry Operating Weight
MTW Maximum Take off Weight
MLW Maximum Landing Weight
PAX Passanger
ASAP As Soon As Possible
EPM Engeneering Procedure Manual
PIPO Powere In Power Out
BGE Baggage
5. AIRLINE 3 LETTER CODE DESTINATION
KBR KOTA BAHRU
LGK LANGKAWI
MYY MIRI
TWU TAWAU
KUL KUALA LUMPUR
KCH KUCHING
CGK CENGKARENG
AOR ALOR STAR
SUB SURABAYA
JOG JOGJAKARTA
HKG HONGKONG
PER PERTH
DRW DARWIN
DPS DENPASAR
BDO BANDUNG
SIN SINGAPORE
SOC SOLO
CNX CHIANG MAI
BKK BANGKOK
MES MEDAN
HKT PHUKET
6. GENERAL PHILOSOPHY
RAMP OBJECTIVES
1. SAFETY
-To ensure airsade safety adhered at all times
2. ON TIME PERFORMANCE
- Being efficient at all time
- To handle all the handling and services during within 25
mins turn arround
3. COST
- Everyone’s responsibility to minimize department cost in
term of cost control
4. NO PILFERAGE
- To aim for NIL pilferage cases
8. RAMP SAFETY OFFICER PROCESS CHART
RSO
RAMP CHECK
FLIGHT MONITOR
IRREGULARITY REPORT
INCIDENT / ACCIDENT REPORT
DAILY REPORT
RAMP TL
REPORT ANALYSIS
STUDY CASE
PERFORMANCE DEPARTMENT
STATION MANAGER /
JUNIOR RAMP EXC
EXECUTE TO MANAGEMENT GHA
EXECUTE TO OTHER DEPARTMENT
RAMP EXECUTIVE
ALL PERFORMANCE
PLAN AND STRATEGY
REPORT TO HEAD OF
DEPARTMENT
9. RAMP PLEDGE
• To report for work 15 minutes earlier
• To be well groomed and in full uniform
• To always observe safety procedures and
target ZERO (0) personnel & aircraft accidents
• To be fully equipped & conduct FOD checks at
parking bay 15 minutes before aircraft arrives
• To strive 100 % on time performance
10. WHAT IS RAMP IN AVIATION
Ramp is the ground area where aircraft
handlers are working at
Ramp is popularly referred to as the “tarmac
or apron”
Technical – Aircraft Operation Area (AOA)
11. FUNCTIONS AND RESPONSIBILITIES
The purpose of Ramp Services Department
- Perform the ground handling functions
Ramp Works Very Closely with;
- Maintenance and Engineering
- Ground Operation (Guest Service)
- Flight Operations (Pilot, Dispather and Cabin Crew)
This Function Should Not Conflict with the;
- Maintenance Organizations Exposition (MOE)
- Engineering Procedures Manual (EPM)
- Aircraft Maintenance Manual (AMM)
12. AIRCRAFT GROUND HANDLING
AirAsia especially in Indonesia area subcontract
to a handling agent.
The major catagory of ground handling services;
1. Cabin Service
2. Catering
3. Ramp Service
4. Passanger Service
5. Field Operation Service
13. GROUND SUPPORT EQUIPMENT
(GSE)
GSE IS THE EQUIPMENT FOUND AT AIRPORT,
USUALLY ON THE RAMP, THE SERVICING AREA
BY THE TERMINAL.
THIS EQUIPMENT IS USED TO SERVICE THE
AIRCRAFT BETWEEN FLIGHT ON THE GROUND.
14. GSE LIST
• Aircraft Tow Tractors
• Airstarts
• Air Conditioners
• Baggage Carts
• Baggage Tractors
• Belt Loaders
• Cargo Loaders
• Cargo Tractors
• Dollies
• Ground Power Unit
• Hight
• Hightlift Servise Trucks
• Lavatory Truck
• Water Truck
• Maintenenace Lift
• Stair Truck
• Miscellaneous
15. GSE _ PICTURES
TLD Air Conditioner
Airstartr
Aircraft – tow- Tractor
Belt Loader
16. RAMP SAFETY
BOTH AIRCRAFT AND GROUND VIHICLES
OPERATED BY VARIOUS COMPANIES USE THE
APRON.
THIS IS OFTEN A HECTIC PLACE, WITH PEOPLE
TRYING TO HANDLE PLANES AS QUICKLY AS
POSIBLE.
17. STANDARDISED PROCEDURES
• GROUND TRAFFIC
• LVP _ LOW VISIBILITY PROCEDURES
• HOW TO BEHAVE AROUND AIRCRAFT
• HANDLING / TURNAROUND
18. SAFETY PRINCIPLES
Safety means preventing injury to people or
damage to aircraft, vihicles or infrastructure
due to human error or technical failure.
19. ACCIDENTS AND INCIDENTS REASON
1. Technical breadown or System failure.
2. Human errors : when someone make a
mistake, is distracted or impeded in their
work.
3. Organisational failure as a result of
inadequate oversight or defective
procedures.
21. SAFETY MANAGEMENT SYSTEM
(SMS)
INTRODUCTORY
It is a toolbox that contains the tool that an
aviation organization needs in order to be able
to control the safety risks of the consequence
of the hazards it must face during the delivery
of the service for which the organization is in
business.
22. FIVE OF AVIATION’S MOST CHERISHED
SAFETY SLOGANS
o IN AVIATION, SAFETY IS FIRST
o SAFETY IS EVERYBODY’S RESPONSIBILITY
o IF AIN’T BROKEN, WHY FIX IT
o IF YOU BELIVE SAFETY IS EXPENSIVE , TRY AN ACCIDENT
o SEVENTY PER CENT OF ACCIDENTS ARE DUE TO
HUMAN ERROR
23. PERSONNEL LICENCE
• FOO LICENCE
• FLUENT IN ENGLISH BOTH ORAL & WRITTEN
• HARD WORKING, ABLE TO WORK INDIVIDUAL
AND TEAM
• STRONG PEOPLE SKILL, GOOD
COMMUNICATION, HIGH ACHIEVER
• QUICK LEARNING, LOGICAL THINKING WITH
GOOD INTERPERSONAL SKILL
24. HUMAN FACTOR AWARENESS
• INTRODUCTORY
• A FIELD OF SCIENCE AND APPLICATION, THE
GOAL OF WHICH IS TO OPTIMIZE THE
PERFORMANCE OF A HUMAN IN A SYSTEM BY
IDENTIFYING, DESCRIBING, PREDICTING, AND
SHAPING HUMAN BEHAVIOR OR HUMAN
PERFORMANCE OR IN A SIMPLE SENSE A STUDY
OF HUMAN BEHAVIOR AND ITS ENVIROMENT.
25. THE DIRTY DOZEN
1. Lack of Communication
2. Complacency
3. Lack of Knowledge
4. Distraction
5. Lack of Teamwork
6. Fatigue
7. Lack of Resources
8. Pressure
9. Lack of Assertiveness
10. Stress
11. Lack of Awareness
12. Norms
26. DANGEROUS GOODS
• Definition of Dangerous Goods
Articles or subtances with are capable of posing
a risk to healt, safety, property or the
environment when transported by air, and
which are shown in the list of DG in the
regulation or which are classified according to
the Regulation.
27. HAZARDOUS MATERIALS
TRANSPORTATION WITH AIRCRAFT
INTERNATIONAL NATIONAL
United Nation – IAEA
(International Atomic Energy Agency)
UU 15 / 1992 – UU 01 / 09
ICAO ANNEX 18
ICAO DOC 9284, ICAO DOC 9481
PP 3 / 2001
CASR – Part 92
SAFE TRANSPORT OF DANGEROUS
GOODS BY AIR
KM 14 / 1989
IATA
DANGEROUS GOODS
SKEP 40 / II / 1995
SKEP 275 / XII / 1998
SKEP 293 / XI / 1999
36. FOREIGN OBJECT DEBRIS
(FOD)
ANYTHING THAT IS A FOREIGN OBJECTS ON
THE TARMAC / APRON IS A DEBRIS
ENGINES CAN SUCK UP LOOSE OBJECT FROM
THE TARMAC AROUND THE INTAKE
THIS DEBRIS ON THE AIRSIDE CAN CAUSE
SERIOUS DAMAGE TO AIRCRAFT ENGINES
39. ICAO ANNEXES
• Annex 1 PERSONNEL LICENCING
• Annex 2 RULES ON THE AIR
• Annex 3 METEOROLOGICAL SERVICE
FOR INTERNATIONAL AIR
NAVIGATION
• Annex 4 AERONAUTICAL CHART
• Annex 5 UNIT MEASUREMENT TO BE USED IN AIR &
GROUND OPERATIONS
• ANNEX 6 OPERATION OF AIRVRAFT
Part I : International Commercial Air Transport
Aeroplanes
Part II : International General Aviation
Part III : International Operation Helicopter
• Annex 7 AIRCRAFT NATIONALITY & REG MARKS
• Annex 8 AIRWORTHINESS OF AIRCRAFT
40. ANNEX (Cont’d)
• Annex 9 FACILITATION
• Annex 10 AERONAUTICAL TELECOMMUNICATIONS
VOLUME I : Part I : Equipment & System
Part II : Radio Frequencies
VILUME II : COMMUNICATION PROCEDURE
• Annex 11 AIR TRAFFIC SERVICES
• Annex 12 SEARCH AND RESCUE
• Annex 13 AIRCRAFT ACCIDENT & INVESTIGATION
• Annext 14 AERODROME
VOLUME I : Aerodsrome Design & Operations
VOLUME II: Heliport
• Annex 15 AERONAUTICAL INFORMATION SERVICES
41. ANNEX (Cont’d)
• Annex 16 ENVIRONMENTAL PROTECTIO
VOLUME I : Aircraft Noise
VOLUME II: Aircraft Engine
Emmisions
• Annex 17 SECURITY
• Annex 18 THE SAFE TRANSPORT OF DANGEROUS GOODS BY AIR
