2. E-Commerce is generally associated with buying
and selling over the Internet.
It is also associated with conducting any transaction
involving the transfer of ownership or rights to use
goods or services through a computer-mediated
network
3. A full definition is that "E-commerce is the use of
electronic communications and digital information
processing technology in business transactions to
create, transform, and redefine relationships for
value creation between or among organizations, and
between organizations and individuals" – Andam
(2003)
4. Offline Commerce:
Brick-and-mortar store to conduct trades
Products displayed on shelves, services explained by
sales personnel
Product orders are built by taking the product off the
shelf, and often placing in a shopping cart
Payments are generally made through an electronic
card reader, or by handing over cash
Products are usually available to take from the store
immediately following payment
5. E-Commerce:
Online website to conduct trades
Images and descriptions display products and services
Orders are built through ‘shopping cart’ software
Payments are made through secure merchant
gateways
Product trades are completed by shipping or download
(see Rubman, 2010)
6. B2B – e-commerce between businesses
B2C – e-commerce between a business and a
customer, where the business is the supplier
B2G – e-commerce between a business and a
government entity, where the business is the supplier
C2C - e-commerce between customers
C2B - e-commerce between a business and a
customer, where the customer is the supplier
7. Intel sells computer parts to computer sellers like Dell
http://www.intel.com/
8. Computer Lounge sells PC components and
systems to customers
http://www.computerlounge.co.nz/
9. KBR provides defence, security and other services
to government entities around the world
http://www.kbr.com/
10. Trade Me provides an online auction space for
trading goods, which can include trades between 2
customers, and a customer selling to a business
http://www.trademe.co.nz/
11. Need a product or service to trade
Need a website that enables trading
Need to attract web-surfers to the website
Need to be able to accept orders and payments
Need to be able to fill orders
Need to be able to accept returns and handle
warranties
Need to be able to provide customer service
Needs to be secure
(see Brain, n.d.)
12. A website area to display products and services
Shopping cart software to allow an order to be made
Link to a merchant gateway, so payments can be
made
A download facility, if products are available for
download
A means to communicate with customers (e.g. online
forms, email, account facility)
(see Brain, n.d.; Rubman, 2010)
13. Potential threats include:
Hackers / crackers
Denial of service attacks
Network snooping attacks
Viruses and other malicious software / code
Social engineering attacks (e.g. phishing)
Dishonest customers
14. Mitigating these threats include:
Using firewalls
Using antivirus software
Using Secure Socket Layer (SSL) when exchanging
order and payment data between sellers and buyers
Encrypt sensitive customer information stored
Apply software security patches when available
Use an external security consultant to analyse your
system
Use intrusion detection software
Educate customers to keep their details private
(see Khusial & McKegney, 2005)
15. An open source web application content
management system that can be used as a basis for
creating an e-commerce website
Free download from
http://www.oscommerce.com/solutions/downloads
Includes a shopping cart system
Additional features can be downloaded from
http://addons.oscommerce.com/ and added to an
osCommerce website. These include security,
payment and content structure features.
23. E-Commerce is commonly associated with trading
goods and services using electronic communications
and digital information processing technology
E-Commerce typically uses a website to conduct
trades, where ‘shopping cart’ software is used to
build orders, a secure merchant gateway is used to
handle payments, and ordered goods are either
shipped or downloaded
Types of E-Commerce include B2B, B2C, B2G, C2C
and C2B
24. Potential threats can include hackers, crackers,
denial of service attacks, network snooping attacks,
malicious software or code, and social engineering
attacks, dishonest customers
Ways to mitigate these threats include firewalls,
antivirus software, SSL, encryption, software security
patches, external security consultants, intrusion
detection software, educate customers
osCommerce can be used as a basis for developing
an e-commerce website
25. Andam, Z.R. (2003). E-Commerce and E-Business.
Retrieved 14 May, 2012, from:
http://en.wikibooks.org/wiki/E-Commerce_and_E-
Business
Brain, M. (n.d.). How e-commerce works. Retrieved 21
May, 2012, from:
http://money.howstuffworks.com/ecommerce.htm
Khusial, D.; McKegney, R. (2005). e-Commerce security:
attacks and preventive strategies. Retrieved 21 May,
2012, from:
http://www.ibm.com/developerworks/websphere/library/te
charticles/0504_mckegney/0504_mckegney.html
Rubman, A. (2010). 4 key elements of e-commerce.
Retrieved 21 May, 2012, from:
http://www.marissaberger.com/blog/2010/05/26/4-key-
elements-of-e-commerce
