Conversational AI for Hybrid World
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Agenda
q Hybrid work model
q Challenges and Expectations
q Role of Conversational. AI
q Google CCAI Solution
q Key Takeaways
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Corporate Workplace Strategies are Shifting
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Hybrid Work Model
A flexible work model that supports a blend of in-office,
remote, and on-the-go workers.
According to a study by The Economic Times, 9 in 10
professionals believe hybrid work is essential for work-life
balance.
5 Key Benefits
Reduce
Opeíational
Cost
Redefines
collaboíation
Betteí
Woík-Life
balance
Hiíe talent
acíoss the
globe
Moíe
píoductivity
and efficiency
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5 Challenges of Hybrid Work - “5Cs”
1. Communication 2.Coordination 3.Connection
4.Creativity 5.Culture
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PWC Annual Global CEO Survey
Strategic Priorities :
ü Customer Satisfaction
ü Employee Engagements
ü Digitalization and Automation
Reference
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Conversational Artificial Intelligence or Conversational AI is a set of
technologies that enable computers to simulate real conversations.
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Ø Conversational AI is not a new concept.
In fact, the first chatbot, ELIZA, was
created in 1966
Ø In late 1990s that chatbots started to gain
popularity on Artificial Intelligence
Ø Today, conversational AI is being used in
a wide range of applications, including
customer service, sales, marketing,
operational efficiency and employee
engagement.
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Conversational Artificial Intelligence or Conversational AI
ü Interact with computer applications the
way you would with other humans.
ü Machine talking like Human
ü Differs completely from traditional bots
ü Understands the Human intention
ü Effective Conversation
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70% by 2023
- Gartner
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Use cases of Conversation AI and beyond
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Customer case study
ü Allows customeís to use Ïacebook Messengeí to book
ü Enabled payment foí 1000 destinations in 150 countíies
ü Impíoved the digitalization of aiílines
ü Act as Digital tíavel buddy to meet futuíe customeí
demand
The Amadeus bot - Digital travel buddy
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Use cases of Conversation AI and beyond
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Customer case study
ü Rich conveísational expeíiences
ü Poweíed by Natuíal Language Undeístanding and
Machine leaíning
ü Useí fíiendly, Intuitive and Quick
ü Ïasteí Sales
Order with Dom - Domino’s Interactive AI bot
"We view conveísational
technologies as the next evolution
in e-commeíce, the futuíe of the
tíaditional e-commeíce
expeíience. Dialog flow helps us
stay ahead of the cuíve.”
-Mandi Galluch
Domino’s digital leadeí
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Use cases of Conversation AI and beyond
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ü Incíeases accessibility of infoímation to the public
ü Píovides answeís conveniently
ü Optimizes county íesouíces and utilization
Customer case study
ü Leveíages the county website
I’m Bob the Bot - Helpdesk AI bot
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Leading NLU & Conversational AI tool as service
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Conversational AI has progressed
Seaích Maps
Youľ ube
Captions
Assistant
Cloud Speech-
to-ľext
Cloud ľ ext-to-
Speech
Dialogflow
Enteípíise Edition
Contact
Centeí AI
...
...
...
Consumer
Products
Developer
Products
Business
Solutions
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Technology behind Conversation AI
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Technology behind Conversation AI
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6 Best Industry Use Cases for Conversational AI
ü Human Resources - HR Operations, On-Boarding
ü Finance and Banking - Helpdesk
ü Healthcare - Appointment, Mental health
ü IoT - Smart devices, Personal assistant
ü Retail Industry - Inventory tracking, Ordering
ü Public Sector - Grievance cell Reference
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https://www.youtube.com/watch?v=FKF5gB_D0qk&t=4s (CCAI demo)
Let's Listen
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CCAI Solution Components
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Conversational. AI Architecture
Employee OR
Customer
|
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AI Bot Processing &
Responding
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Summary
ü Business Agility for Hybrid work
ü Digital Transformation
ü Role of Conversational. AI
ü Cost Effectiveness & Operational Excellence
ü Employee Engagement
ü Great Customer Experience
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Questions?
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Thank you
To Continue the Conversation J LinkedIn_kumaresan m k