Session Title: Drive Business agility by building a responsive organization Session Overview: Responsiveness is new reality. Transparency and visibility are new must have for leaders. Exploration and adaption of new technologies is new norm. How do we build such a responsive organization to drive business agility?

1. Drive Business Agility By Building
A Responsive Organization
Nilesh Kulkarni
Principal Consultant - Advisory
Enterprise Agile Coach
Certified PSM I,PSM II, CSM,CSPO, CSP-SM, CSP-PO, PMP, PMI-ACP, SAFe Program Consultant (SPC4), Certified LeSS practitioner
(CLP),Management 3.0, TKP, ICF aspiring coach

2. Agility
Shifts in Business Trends
Source: Global forces in the new era, Dominic Barton, Mexico City,
August 31st, 2016

3. ● Our time to market from idea to value realization is
highly optimized.
● Our organization design and structure is aligned
with the value stream.
● Our feedback loops are very short, we test and learn
from our customer and market.
How Responsive Organization may look like:

4. ● Technology is at the core of our digital transformation.
● Agility is in DNA of every function/department in our
organization and we know what it means to deliver
value to customer as quickly as possible.
● Everyone in the value chain knows what our strategy is
and we are clear about how it will be implemented.
How Responsive Organization may look like:

5. Responsive Organizations are
built to learn and respond
rapidly through the open flow
of information; encouraging
experimentation and learning
on rapid cycles; and organizing
as a network of employees,
customers, and partners
motivated by shared purpose.
What is Responsive Organization?
More Predictable <-> Less
Predictable
Profit -> Purpose
Hierarchies -> Networks
Controlling -> Empowering
Planning -> Experimentation
Privacy -> Transparency
https://www.responsive.org/manifesto

6. ● 160 Yrs Old Large Insurance company
Challenges
● Disruption in insurance
industry
● Increasing customer
demands
● Org resistance
How they did it
● Focus on people agility
and operational agility
● Agile evangelists
● Lean thinking
everywhere.
● Balance of evolutionary
and revolutionary
approaches.

7. ● A very old Retail giant
Challenges
● Digital externally but not
internally
● Changing business
needs in retail industry
How they did it
● Focused on org
structures and operating
structures
● Customer engagement
● Organized teams around
customer journey
● Digital internally and
externally

9. Steps towards building Responsive Organization
Focus on outcomes that matter
Evolutionary architecture and lean change approach
Clear measure of success and data driven decision making
Building autonomous teams
Adaptive leadership and learning culture

10. 10
Target Outcomes
Build a learning organization
by establishing necessary
feedback loops.
Ability to attract and retain
talent by aligning people to
purpose.
Alignment of strategy and
execution to maximize the
value created by your
investments.
Creates an effective steering
mechanism for your business
so you can react to change.

11. What's next?
Laura Paterson, Principal Consultant, ThoughtWorks

12. Key Takeaways
Learning
Organization
Network
Organization
Design
Value Driven
Portfolio
Management
Adaptive
Leadership

13. References
https://www.thoughtworks.com/responsive-organization
https://www.thoughtworks.com/business-agility
https://www.responsive.org/manifesto

14. THANK YOU
For questions or suggestions:
Nilesh Kulkarni
nilesh.kulkarni@ThoughtWorks.com
14