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Agile Network India | Understanding Fit for Purpose | Sudipta Lahiri

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Understanding Fit for Purpose with Sudipta Lahiri in Kanban Leadership Day @Bengaluru.

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Agile Network India | Understanding Fit for Purpose | Sudipta Lahiri

  1. 1. Understanding Fit for Purpose Sudipta Lahiri Head of Products and Engineering Digite Inc. 1
  2. 2. Why F4P? • Most of our discussions are around software delivery… • Expanding to Production deployment… • Very little discussion left of the business cycle • Do we know our markets? • Are we serving the right market? • Are we building the right thing for the right market? 2
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  5. 5. • Understand your market segments • Understand the hidden expectations for each market segment • But… how do you identify your market segments? • Metrics… but do we measure the right thing? 5
  6. 6. Are our metrics Fit for Purpose? • KPIs, with thresholds • Are you over-serving a market? • Vanity Metrics • General Health Indicators • Improvement Drivers 6
  7. 7. KPIs Lead Time metric… … and its predictability Quality… and its predictability • Quality is functional and non-functionalMode 7
  8. 8. Understanding your market segments… • Understand your positioning for each of different customer segments • Bring frontline staff into your discussions • If you are over-serving a market, systematically reduce your service levels • If you are under-serving a market, look at your KPIs, Health Indicators and Improvement Metrics to improve • Determine the right threshold • Look at Design, Implementation and Service Delivery - individually 8 https://www.saleshacker.com/go-to-market-strategy/
  9. 9. Collecting and Analysis for F4P • Different from typical Customer Surveys 9
  10. 10. Apply F4P to real problems… 10
  11. 11. Are we F4P for our employees? 11
  12. 12. 9; 9% 32; 30% 34; 32% 14; 13% 13; 12% 3; 3% All Criteria My expectations are exceeded My expectations are fully met My expectations are fully met but few concerns remain Some significant needs are unaddressed I see some value but most of expectations are not met Digite/my team is not fit for this purpose/ objective What did we learn? 4; 11% 10; 29% 12; 34% 3; 9% 6; 17% Criteria 1 My expectations are exceeded My expectations are fully met My expectations are fully met but few concerns remain Some significant needs are unaddressed I see some value but most of expectations are not met Digite/my team is not fit for this purpose/ objective 2; 6% 7; 21% 10; 29% 9; 26% 4; 12% 2; 6% Criteria 2 My expectations are exceeded My expectations are fully met My expectations are fully met but few concerns remain Some significant needs are unaddressed I see some value but most of expectations are not met Digite/my team is not fit for this purpose/ objective 9; 9% 32; 32% 31; 31% 12; 12% 13; 13% 3; 3% Criteria 3 My expectations are exceeded My expectations are fully met My expectations are fully met but few concerns remain Some significant needs are unaddressed I see some value but most of expectations are not met 12
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  14. 14. Well Served Under ServedUnder served 14
  15. 15. Use this insight to generate your backlog and populate your upstream… 15
  16. 16. In summary • We are too focused on how we build stuff… • But… are we building the right stuff? • F4P thinking is an approach to generate the right backlog! 16
  17. 17. • Reach me at: • @sudiptal • slahiri@digite.com • lahiri.sudipta@gmail.com THANK YOU! 17 “Absorb what is useful, discard what is useless and add what is specifically your own” Bruce Lee

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