This document outlines the key aspects of a business model for providing support services to exchange students in Finland. It identifies key partners, activities, value propositions, customer relationships and segments. It also outlines the key resources, channels, cost structure and potential revenue streams for the business model. The goal is to make everyday life easy for exchange students, facilitate networking, and improve the brand of the host university.

1. The Business Model Canv as
Date 22.9.2014
Version: 1
Key Partners/ Stakeholders Key Activities Value Propositions
Customer
Relationships Customer Segments
• student exchange programs • support for practical life in Finland • everyday life is easy in Finland • How the service is handled? (face to • exchange students
organizations (Erasmus) studies orientation (password, • culture shock is as small as possible face, by phone, e-mail, paper guides, • local students
• s tudent tutors registration for courses, library etc.) • smooth learning is pos s ible Facebook or some other Internet
• University consortium of
Pori
• subject associations • help exchange student networking in • facilitate networking channel)
• study counsellor University
• improve the brand of univers ity • How do we ens ure that the exchange
• student office • good information • expand the experience of students students want to continue come
• student services • simplify the whole procedure
to Finland?
• teachers/ professors
•
• local students
Key Resources
Channels
• employees of exhange s tudent programs
• Erasmus
• the hos t univers ity teachers
• Facebook
• the hos t univers ity
tutors
• Internet
• all key partners / s takeholders
• Interchange with partner univers ity
• E-mail
Cost structure Revenue Streams
• salaries of teachers, student office, student services
• Whether all s ervices be free?
• the orientation guide construction and design costs
• Whether additional paid s ervices s ervices to organize?
• orientation sessions cost (facilities, transportation, dining, etc.)
• How much the s ervices would cos t?
• coordination of exchange students issues
• opportunity costs