Fireemergegencyman 2

INSERT PHOTOGRAPH OF THE FACILITY HERE
Fire and Emergency Response Procedures Template
Small Residential Facilities
DEPARTMENT OF HUMAN SERVICES
FIRE AND EMERGENCY RESPONSE
PROCEDURES MANUAL
16 Xyz Street
VICTOWN VIC 3999
Master Copy
Valid to: January 2008
Issue 01 of January 2005
The Template is only to be used for small residential
facilities covered by the Capital Development Guidelines
7.4 Fire Risk Management in Supported Community-
based Houses and 7.7 Fire Risk Management in
Community-based Houses, published in September 2001.
These facilities accommodate two specific Department of
Human Services’ client groups:
• Clients with a disability who are accommodated in
community-based Houses –referred to as Shared
Supported Accommodation (SSA’s), and
• Clients requiring protection and care who are
accommodated in small (Placement and Support)
24-hour-staffed community-based Houses.

INSERT PHOTOGRAPH OF THE FACILITY HERE
The Template is only to be used for small residential
facilities covered by the Capital Development Guidelines
7.4 Fire Risk Management in Supported Community-
based Houses and 7.7 Fire Risk Management in
Community-based Houses, published in September 2001.
These facilities accommodate two specific Department of
Human Services’ client groups:
• Clients with a disability who are accommodated in
community-based Houses –referred to as Shared
Supported Accommodation (SSA’s), and
• Clients requiring protection and care who are
accommodated in small (Placement and Support)
24-hour-staffed community-based Houses.
DEPARTMENT OF HUMAN SERVICES
FIRE AND EMERGENCY RESPONSE
PROCEDURES MANUAL
Authorised for release on behalf of the EPC by:
(Insert name)
……………………………………………………
© Copyright State of Victoria 2005
Fire and Emergency Response Procedures Manual 16 Xyz Street Victown
Amendment No: Not Applicable
Page 2 of 90

Fire and Emergency Evacuation Policy Statement for
16 Xyz Street, Victown
The management and staff are committed to providing a high level of safety to all who
live and work within, or visit, this House.
The primary goal is the life safety of residents and staff. The secondary goal is the
continuity of operations and the protection of the House’s environment and assets.
To achieve these aims, management has established a fire and emergency evacuation
program that incorporates the following activities, all of which are critical for the
achievement of a high level of fire safety within the House:
1. Fire and emergency training
2. Fire prevention program
3. Fire and Emergency Management Plan, and
4. Maintenance program.
The management team is committed to keeping the fire and emergency evacuation
program effective and operational. This will be done by establishing, documenting and
monitoring the activities in all four of the areas above.
Authorised by:
Name: (insert details)
Position: Regional Director/Regional Disability Service Manager/Manager
Placement and Support/Chief Executive Officer (Community Service
Organisation)
Signature:
Date:
Page 3 of 90

About this document
Copyright
The copyright for this Manual is owned by the State of Victoria. Photocopying or other
reproduction of this material without permission is prohibited. All other rights reserved.
Disclaimer
The Department of Human Services, International Fire Protection Pty Ltd (IFP) and the
Metropolitan Fire and Emergency Services Board, Melbourne (MFESB) make no
representation that the Template on which this Manual is based would be suitable for any
particular situation, and accept no responsibility for any loss or damage arising out of any
decision to apply the Template to any particular situation.
This Manual does not substitute for the appropriate fire and emergency response training
of department staff and staff in facilities funded by Department of Human Services.
Acknowledgments
This Fire and Emergency Response Procedures Manual was produced using the Fire and
Emergency Response Procedures Manual Template and User Guide:
• published by the Disability Services Division and the Office for Children, Department
of Human Services (Victoria)
• published on 30 March 2006
• prepared by R. Llewellyn (IFP) as the appointed Template “Editor”, and
• reviewed by R. Marshall and D. Bruce (MFESB) as the appointed Template
“Reviewers”.
Endorsement of the Fire and Emergency Response Procedures
Manual
This Manual has been reviewed, endorsed or authorised for release by the Emergency
Planning Committee, Manual Developer(s) and, where appointed a Fire Safety Engineer.
Emergency Planning Committee
Members of the Emergency Planning Committee listed in Section 1 – Emergency
organisational, have reviewed this Manual and endorse its release.
Developer(s) of the Manual
The Manual Developer(s) who prepared this Manual and endorses it for release as being
in accordance with the Department of Human Services Fire and Emergency Response
Procedures Manual Template and User Guide is:
Name(s): (insert details)
Position(s): (insert details)
Signature(s):
Page 4 of 90

Date:
Page 5 of 90

Chairman of Emergency Planning Committee (or a member of the EPC
endorsed by the Chair of the EPC)
The Chairman of Emergency Planning Committee (or a member of the EPC endorsed by
the Chair of the EPC) who authorises this Manual for release is:
Name: (insert details)
Position: (insert details)
Signature:
Date:
Validity date and issue number
This Fire and Emergency Response Procedures Manual will be reviewed and updated as
needed, prior to reaching the ‘Validity to’ date or if the House circumstances change
which would impact on the appropriateness of the procedures (for example, the
property’s physical configuration, staffing regime or resident profile).
The ‘Validity to’ date and issue number are shown on the cover page and in the footer
section of each other page.
Amendments
Amendments will be issued as page replacements when they are approved by the
Emergency Planning Committee (EPC). The amendment number and date of issue of the
amendment will be shown in the lower right-hand corner of the amended page.
Amendments are effective from their date of issue and for the validity period of the Fire
and Emergency Response Procedures Manual.
New pages will be inserted in sequence and an entry made in the Amendment Record.
The master copy of the Manual will retain copies of replaced pages, which will be filed at
the rear of the Manual. Replaced pages for all other copies of the Manual should be
destroyed.
Any proposals for amendments or additions to this Manual are to be submitted in writing
to the Chair of the Emergency Planning Committee or to a manager for the House.
Issue and control of the Manual
Copies of this Manual have been issued in accordance with the Distribution List.
Amendment pages will only be issued in accordance with the distribution list.
Page 6 of 90

Distribution List
Copy Issued to Date of issue Issued by
Master
001
002
003
004
005
006
007
008
009
010
011
012
013
014
015
016
017
018
019
020
Page 7 of 90

Amendment Record
The amendments promulgated in the following amendment list have been made to this
Manual.
Amendment
no
Issue
date
Pages
replaced
Date
amended
Amended by Signature
Page 8 of 90

Contents
About this Document 3
Glossary 9
Introduction and scope 14
Section 1 Emergency organisational
Introduction 15
The Emergency Planning Committee (EPC) 15
Fire Risk Management Coordinator/CSO Fire Risk Management Officer 17
Emergency Control Organisation (ECO) 18
– Building Warden 18
– On-call Manager 19
Section 2 Fire Safety Plan
Introduction 20
Building fire systems 20
• Fire detection and alarm system 20
• Fire sprinkler system 20
• Fire extinguishers and fire blankets 21
• Exit signs 21
• Emergency lighting 21
• Other fire systems 21
Fire safety management 21
Staff orientation and training 22
Resident orientation and training 22
Drills and evacuation exercises 22
Emergency Evacuation Plan 23
Fire brigade response 24
Essential services maintenance 24
Other regulatory requirements 24
Section 3 Evacuation procedures
Building Warden’s responsibilities 25
Staff actions in an evacuation 26
Resident actions in an evacuation 26
Evacuation pack 26
Assembly area 27
Section 4 ‘All clear’ and Recovery
‘All clear’ instructions 28
Recovery 28
Reporting and follow-up actions 29
Debriefing 29
Section 5 Emergency Procedures
Hazard Assessment 30
Emergencies
• Detection of fire or smoke 31
• Bush and/or Grass fire 33
• Medical emergency 36
• Bomb threat 37
• Explosive device 38
• Bomb and Chemical/Biological threat checklist 40
Page 9 of 90

• Civil disturbance 41
• Utility failure/incident 42
– Electricity failure/blackout 42
– Plumbing/Flooding 42
– Gas failure 42
– Gas leak 43
– Telephone system 43
– Failure or unavailability of water supplies 43
– Water contamination 43
• Chemical, Biological and Radiological incident 44
• Hazardous materials incidents 45
• Personal threat and Criminal acts 46
- All Staff –Confrontation with an armed person or armed hold–up 46
- All Staff–Confrontation with an un–armed person 47
- Building Warden 47
• Offender Report Form 48
• Storm damage 49
• External flood 50
• External emergency 51
– Bomb (External explosion) 51
– External explosion 51
– External emergency 51
– Smoke external to the House 51
– Fire external to the House 51
– Other external emergency impacting on the occupants or house 51
• Internal emergency 52
– Building collapse 52
– Structural instability 52
– Explosion 52
– Sewage blockage, leakage or spill 52
– Sewerage blockage 52
– Electrical hazards 52
– Electrical incident 52
– Gas incident 52
– Industrial accident 52
– Earthquake 52
Appendices
Appendix 1 – Control Agency for Emergencies 53
Appendix 2 – Emergency Telephone Numbers 54
Appendix 3 – Emergency Evacuation Plan 55
Appendix 4 – Certifier’s Approval 56
Appendix 5 – Resident Evacuation Management Plans 57
Appendix 6 – Staff Orientation for Small Residential Facilities 58
Appendix 7 – Bushfire Plan 61
Appendix 8 – Hazard Assessment 63
Appendix 9 – Flip Charts 66
Page 10 of 90

Glossary
Acronyms
CBR Chemical, biological and radiological threat or incident
CMB Capital Management Branch
CSO Community Service Organisation
DHS Department of Human Services, Victoria
EPC Emergency Planning Committee
ECO Emergency Control Organisation.
FERPTF Fire and Emergency Response Procedures and Training Framework
FRM Fire Risk Management
FRMC Department of Human Services Fire Risk Management Coordinator
FRMO Community Service Organisation Fire Risk Management Officer
SSA Shared Supported Accommodation, previously termed Community
Residential Unit
Definitions
Assembly Area
The nominated area, external to the building, to which residents, staff and visitors are
evacuated.
Building Warden
The person who assumes responsibility for the prevention of, planning for, and response
to emergencies, until he/she is relieved by the appropriate external authority such as the
fire brigade or police. The primary duty of the Building Warden is to ensure the safety of
residents, visitors and staff, and their orderly evacuation from a place of danger.
If only one staff member is on duty, they will perform the role of the Building Warden. If
more than one staff member is on duty, the most senior staff member trained in fire
emergency response is the Building Warden.
Bushfire
A generic term used to describe any unplanned fire occurring in grass, bush, forest or
scrub.
Bushfire–prone area
An area within a Municipality designated as a Bushfire–prone area and shown in the
Municipality bushfire map.
Bushland area
An area of land that can support a bushfire or is likely to be subject to bushfire attack
and may or may not be within a Bushfire–prone area or Wildfire–management Overlay. A
bushland area is often characterised by native vegetation on the site, alongside or close
by.
Page 11 of 90

Community-based house
Houses of a typical domestic type construction and layout, staffed on a 24-hour basis. A
community-based house accommodates no more than twelve people including any
sleepover people, has a floor area not greater than 350m2, and has no more than one
resident requiring assistance to evacuate the building during an emergency. CDG 7.7 Fire
Risk Management in Community-based Houses published in September 2001 applies.
Drill
A fire or evacuation simulation, role play or case study conducted locally within a work
area to train staff to identify:
• alarms
• procedures and methods of evacuation
• the location of assembly areas
• post-evacuation actions
• circumstances where evacuation may need to be modified or where it is not the
most appropriate action to take
• methods of raising an alarm.
Emergency
Any event, arising internally or from external sources, which may adversely affect people
or the community generally, and which requires an immediate response.
Emergency Control Organisation (ECO)
The structured group within the House that initiates an appropriate response to
emergency situations.
It also has the responsibility for ensuring that when an emergency occurs:
• appropriate services are notified;
• people in the House are warned;
• action is taken (if safe to do so); and,
• if necessary, people are evacuated.
Emergency Planning Committee (EPC)
The group responsible for:
• establishing fire and emergency response procedures;
• implementing and ensuring arrangements are in place for House preparedness to
respond to fire and other emergencies;
• establishing plans for the continued efficient operation of a House involved in an
emergency; and,
• ensuring arrangements are in place for staff training and drill and evacuation
exercise regimes.
Emergency response procedures
The documented procedures for a house defining the overall control and coordination
arrangements and responsibilities of all people expected to be involved, and
incorporating the emergency and evacuation procedures.
Evacuation exercise
A theoretical or practical table-top, tactical or field exercise simulating an internal or
external emergency (other than a drill), through activation of alarms and/or deployment
of personnel, in order to:
• review/test the planning process and procedures;
• identify needs and planning inadequacies;
• demonstrate capabilities and communication; and,
Page 12 of 90

• provide opportunities for people to work together.
Evacuation procedures
Procedures for evacuation of the House and covering the periods, for which the House
contains occupants, including visitors, residents and any people who may be on site at
the time of the emergency.
Field Exercise
A simulation activity in which the Emergency Control Organisation and external
emergency management agencies take action in a situation, with deployment of
personnel and other resources to achieve maximum realism. It is conducted in real time
but under controlled conditions, as though it were a real emergency.
It would normally include involvement of firefighting appliances and crews, police,
ambulances and the State Emergency Service. It may involve these agencies attending
under simulated emergency conditions. It may also involve residents and staff or
volunteers acting as residents, participating in the exercise to add realism.
Fire and Emergency Response Procedures Manual Template
The Microsoft word document that the Manual Developer customises to produce a Fire
and Emergency Response Procedures Manual.
Fire indicator panel
The fire panel to which the smoke alarms, warning devices and, where provided, fire
sprinkler system and/or heat alarms are connected. It operates a local fire alarm warning
whenever a smoke alarm, heat alarm or fire sprinkler activates. It may also initiate shut-
down of the gas supply and air-conditioning, and release of the door strikers.
Fire Risk Management Coordinator (FRMC)
The person who coordinates fire risk management activities and initiatives within a
region. He/she provides support and assistance in the implementation and operation of
the department’s fire risk management strategy.
Fire Risk Management Officer (FRMO)
The person who has overall responsibility for fire risk management of a Community
Service Organisation (CSO). The Fire Risk Management Officer may report to the
Executive Officer or Chief Executive Officer of a Community Service Organisation (CSO).
The Fire Risk Management Officer (FRMO) may have responsibility for more than one
building or House and may carry out other duties in addition to those required of the
FRMO.
Fire Safety Engineer
An engineer who is registered under the category of engineer, Class of Fire Safety
Engineer, by the Victorian Building Control Commission and has appropriate experience
in conducting fire safety audits and risk assessments.
Fire Safety Plan
A document that defines the fire safety strategy for a facility in terms of the required
levels of performance, design parameters and maintenance requirements for each
physical or human measure/factor.
Fire Safety Strategy
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A combination of physical and human measures/factors, including maintenance and
management systems, that have been specified to achieve nominated fire risk
management objectives.
Page 14 of 90

Grassland area
An area of land that can support a grassfire or is likely to be subject to grassfire attack
and may or may not be within a designated Bushfire–prone area or Wildfire–
management Overlay. A grassland area is often characterised by long dry grass alongside
or close by the site.
Hazard assessment
A survey of the potential hazards. It is undertaken to identify and categorise potential
risks or threats to the occupants of the House.
Human factors
Occupant characteristics, management practices, the Emergency Control Organisation,
training and the like that may impact on fire safety.
Manual Developer/s
The person or people who customise the Template for local conditions
May
Indicates there is an option.
On-call Manager
A cluster, sector or other manager who, although not necessarily located on site, is
available to the facility on an ‘on-call’ basis to assist the Building Warden in an
emergency.
Physical factors
Fire protection equipment or systems, lining materials, architectural layout, exit
provisions that may impact on fire safety.
Prevention
The actions taken to prevent an emergency occurring or to mitigate its damaging effects.
They include maintenance, audits, housekeeping, training, and planning.
Recovery
The actions taken to restore normality after an emergency. Assisting people and areas
affected by an emergency to return to an effective level of functioning.
Resident
A person who is living in a Department of Human Services funded House.
Response
The actions involved in combating an actual emergency and the provision of immediate
rescue or relief.
Shall
Indicates that something is mandatory.
Should
Indicates that something is recommended, but not mandatory.
Small Residential Facility
A Supported Community-based House or Community-based House in which at least one
staff member (employee, casual or agency) is on duty at any time when residents are in
the House.
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Supported Community-based House
A house of a floor area not greater than 350m2, of typical domestic–type construction
and layout, and staffed on a 24-hour basis. They may be on separate sites or grouped
together on one site.
A Supported Community-based House accommodates no more than six residents, any of
who require significant (or physical) assistance to evacuate the building during an
emergency. CDG 7.4 Fire Risk Management in Supported Community-based Houses
published in September 2001 applies.
Table-top Exercise
An indoor discussion which may feature a model or projected map of the area on which a
prepared scenario is played out, not in real time. The model or map may be used to
illustrate the deployment of resources, but no resources are actually deployed.
Responses may be prepared by individuals or groups. A facilitator, who maintains the
pace and asks probing questions, may guide the exercise.
Tactical Exercise
A simulation used to relate theory and/or emergency management arrangements to a
simulated operational situation. This allows emergency control personnel to be trained
and tested on problem-solving and decision-making techniques as well as on how to
apply operational procedures. This is done without actually deploying resources other
than Emergency Control Organisation personnel to a field situation. It may also involve
residents, or staff or volunteers acting as residents.
Wildfire
A generic term used to describe any unplanned fire occurring in grass, bush, forest or
scrub.
Wildfire–management Overlay
Areas of land within a municipal planning scheme that are identified by the Country Fire
Authority as being at risk from wildfire due to vegetation, slope of the land and climatic
conditions.
Will
Indicates that something is mandatory.
Page 16 of 90

Introduction and scope
This Fire and Emergency Response Procedures Manual is consistent with the requirements
of the Department of Human Services Fire and Emergency Response
Procedures and Training Framework (FERPTF), and the Fire
and Emergency Evacuation Policy Statement for this House.
The Manual provides a structure and procedures for emergency management at this
House and details those organisational arrangements, plans, equipment and procedures
in place to deal with foreseeable emergency events.
The Manual describes the operation of the Emergency Planning Committee (EPC) and the
Emergency Control Organisation (ECO) and the responsibilities of individual staff
members.
Emergencies addressed in the Manual include:
• Bomb Threat
• CBR Incident
• CBR Threat
• Civil disturbance
• Criminal Act
• Explosive device
• External emergency
• Fire (External)
• Fire/Smoke
• Flood (External)
• Flood (Internal)
• Gas incident
• Hazardous materials incident
• Internal emergency
• Medical emergency
• Personal threat
• Utility failure
• Bushfire and/or grassfire
• Insert any additional emergencies identified in the Hazard Assessment
Page 17 of 90

Section 1 – Emergency organisation
Introduction
The emergency organisation structure required for this House is detailed below. The
setup and activities undertaken will provide for a capacity to effectively respond to fire
and other emergencies.
The Emergency Planning Committee (EPC)
The Emergency Planning Committee (EPC) is the body responsible for ensuring the
effectiveness of the emergency arrangements in place.
The EPC develops the emergency procedures or ensures that arrangements are in place
to develop them.
Membership
The members of the EPC for this House are:
Name Position
(insert name) Regional Director OR Regional Disability
Services Manager OR Manager Placement
and Support OR CEO or representative of
the CEO (N.B. The representative is not to
be the CSO Senior Manager with overall
responsibility for fire risk management)
(insert name) Fire Risk Management Co ordinator OR
Senior Manager with overall responsibility
for fire risk management
(insert name/s) One or more On-call Manager for houses
covered by the EPC eg. Cluster/Sector
Manager for Disability Services and
Residential Manager for Placement and
Support OR On-call Managers
Responsibilities
The EPC responsibilities for Small Residential Facilities cover three key areas:
1. Development and completion of the Fire and Emergency Response Procedures
Manual.
The EPC is responsible for ensuring the development and completion of the Fire and
Emergency Procedures Manual for each house for which it has responsibility (or for
which it has assigned responsibility). This may entail assigning such responsibility to
a qualified staff member or contracted Manual Developer. However, the EPC must
sign off on the Manual. For each house, the EPC will:
a. Confirm, through contact with the Fire Risk Management Coordinator that the
most recent version of the Fire and Emergency Response Procedures Manual
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Template and User Guide are being used to prepare the Fire and Emergency
Response Procedures.
b. Identify whether the House requires a Bushfire Plan and, if so, arrange for one to
be prepared.
c. Accept the Hazard Assessment to identify the emergencies to be included in the
Fire and Emergency Response Procedures Manual.
d. Monitor implementation of the emergency procedures.
e. Determine if a house has a Fire Safety Engineer (FSE) appointed (consult with
Department of Human Services Regional FRMC). If a house does not have a Fire
Safety Engineer appointed, or a Fire Safety Strategy or Fire Safety Plan, the EPC
must ensure that the likely fire scenarios for the site are appropriately considered
in the Hazard Assessment and where appropriate, included in the Manual.
f. Confirm that the appropriate processes are in place to ensure that the alarm
response and evacuation capabilities of residents are taken into account in the
development of the fire and emergency response procedures.
g. Determine and implement any additional regulatory or other provisions for the
House in relation to evacuation. For example, fire orders may have to include the
method of operation of any fire alarm system, the location of Manual call points,
the location and methods of operation of all firefighting equipment, the location of
all exits, and the procedure for the evacuation of the House.
h. Determine the number of staff positions required for the ECO, consistent with the
nature and risk of the House.
2. Capacity to respond to fire and other emergencies.
The EPC is to ensure initial implementation and on-going monitoring of fire and
emergency response arrangements for the House. These responsibilities include:
a. Ensuring that the Fire and Emergency Response Procedures Manual is reviewed
(annually by the EPC) and updated as needed, prior to reaching the ‘Validity to’
date or if the House circumstances change which would impact on the
appropriateness of the procedures (for example, when there are changes to the
property’s physical configuration, staffing regime or resident profile).
b. Providing, or making available, orientation arrangements to familiarise all
supervisors/direct care workers and agency/casual staff with the House’s fire
safety procedures and equipment. Orientation will take place before commencing
direct care of residents in the House. Such orientation will be in line with the
Department of Human Services Self-Paced Training Package and any subsequent
department requirements.
c. Ensuring the availability of timely fire safety training for all staff of the House,
including arranging, or ensuring arrangements are in place for, training of ECO
personnel.
d. Ensuring arrangements are in place so that staff are appointed to fill all positions
on the ECO.
e. Arranging, or ensuring arrangements are in place for, the conduct of evacuation
drills and exercises.
f. Reviewing the effectiveness of evacuation drills and exercises and arranging for
procedure improvements to be implemented.
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g. Ensuring that the House’s management are aware whether staff who will be
required to lead an evacuation are capable of performing the tasks of Building
Warden. The staff members must:
— be physically capable of performing their duties
— be familiar with their areas of responsibility
— be competent in the use of the communication equipment (i.e. fire panel,
alarms and telephones)
— have a good knowledge of the layout of the building.
3. Operation of a house following an emergency
The EPC is responsible for establishing a plan for the continued efficient operation of
a house involved in an emergency by:
a. Establishing and maintaining liaison with senior executives;
b. Ensuring that the media is dealt with in a manner consistent with the media
management policy;
c. Providing briefings for relatives as necessary; and
d. Preparing announcements to staff.
Fire Risk Management Coordinator/CSO Fire Risk
Management Officer
The Fire Risk Management Coordinator/ CSO Fire Risk Management Officer or
other CSO officer nominated by the CEO has overall responsibility for fire risk
management and can have responsibility for more than one house.
Note:
The Fire Risk Management Coordinator or the CSO nominee (CSO Fire Risk Management
Officer or other CSO local designated person such as an OHS officer) assigned
responsibility (by the CEO of the CSO) for fire risk management activties in the CSO,
performs a vital role in the development, implementation and review of the Fire and
Emergency Response Procedures Manual.
They (and members of the EPC) are also responsible for ensuring arrangements are in
place for the:
• establishment, support and monitoring of ECOs in facilities;
• provision of orientation and fire safety training;
• conduct of drills and other related activities to ensure the capacity of facilites to
safely respond in the event of a fire or another emergency.
Page 20 of 90

Emergency Control Organisation (ECO)
The ECO is the formal term for the staffing structure in the House that actually provides
the response to an emergency.
In this House, the ECO comprises:
• The staff member on duty at the time. This person is titled the Building Warden. If
more than one person is on duty, the most senior staff member who has been
trained in fire emergency response is nominated as the Building Warden. In the
unlikely situation where two people on duty are trained and at the same seniority,
one is to assume the role of Building Warden, at the commencement of the shift;
• The On-call Manager, who may not be located on site, but is available to the House
on an on-call basis. This person will assist the Building Warden in the event of an
emergency.
Building Warden (most senior trained person)
The role of the Building Warden is to plan for an emergency and assume control of a
house during an emergency or alarm.
Planning
The House Supervisor, in conjunction with the Building Warden(s) and the Cluster or
other Manager, shall prepare and document an Evacuation Management Plan for each
resident and discuss with each resident the actions they are to follow in the event of an
alarm or emergency.
If a resident’s evacuation characteristics change, the Evacuation Management Plan for that
resident is to be reviewed and amended as necessary.
The House Supervisor and the Building Warden(s) are to ensure an Evacuation
Management Plan is developed and documented for new residents on their arrival at the
House.
Emergency or Alarm
In the event of an emergency or alarm, the Building Warden is to:
• Assume control of the House until the emergency service arrives.
• Allocate additional resources as required.
• Commence an evacuation of the House following the directions contained in
Section 3 and any nominated measures that are specified in each resident’s
Evacuation Management Plan (refer Appendix 5).
• Assist, as necessary, in the removal of the residents.
• Ensure the relevant emergency service is notified.
• If it is safe to do so, check that all areas have been cleared.
• Ensure a headcount of all residents, staff and visitors is carried out and the results
are recorded.
• Provide a situation report to the emergency service(s) on their arrival and provide
specific emergency information if applicable.
• If necessary, relocate residents to a more appropriate assembly/holding area.
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• Where necessary, brief the On-call Manager or the EPC.
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If other staff members are on duty and available during an emergency or alarm, the role
of the Building Warden includes delegating tasks to those staff members, along with
seeking the assistance of neighbours or other available people.
Authority
During emergency situations or exercises, prior to the arrival of the fire brigade, police or
other emergency services, the Building Warden has absolute authority including issuing
instructions to evacuate everybody.
Identification
The Building Warden will be wearing a yellow hat, yellow helmet, yellow vest or
yellow evacuation pack.
On-call Manager
In an emergency, the On-call Manager assists the Building Warden on an ‘as-needs’
basis. This includes, but is not limited to, attending the site, delegating tasks, obtaining
more help or seeking the assistance of neighbours or external agencies.
The On-call Manager may be located off site but is available on an ‘on-call’ basis.
When advised of a house emergency, the On-call Manager will:
• Provide advice to the Building Warden.
• Assist the Building Warden as necessary.
• Brief the EPC where necessary.
• If necessary and possible, attend the site and assist the Building Warden.
• Assist the Building Warden when a house is located in an area where there
is a high risk of bushfire.
• Assist the Building Warden on days of high fire risk.
• Complete an Incident Report for the EPC.
Identification
The On-call Manager will not be wearing any identification. They will make themselves
know to Officer in Charge of the emergency service(s) on their arrival at the House.
Page 23 of 90

Section 2 – Fire Safety Plan
Introduction
The Fire Safety Plan defines the physical and human measures/factors, including
maintenance and management systems, that have been specified to achieve nominated
fire risk management objectives for the House.
For each physical or human measure/factor, it details design parameters, required levels
of performance and maintenance requirements.
This House, Insert the name and address of the facility is used as a/an insert type
of facility providing accommodation for a maximum of (insert number text and
number) residents.
The minimum number of staff on duty at any time is (insert number text and number).
Building fire systems
The building fire systems for this House are:
Fire detection and alarm system
The fire detection and alarm system in this House consists of:
• A (Brooks Alarm 2000 Type) residential fire indicator panel;
• Smoke alarms in all bedrooms and common areas; and,
• Smoke alarm sounders, an inside fire alarm bell, an outside fire alarm bell,
alarms for the hearing impaired and an outside strobe.
The fire detection and alarm system will:
• Detect the presence of smoke and heat inside the House;
• Sound all smoke alarms;
• Ring the inside fire alarm bell;
• Ring the outside fire alarm bell;
• Operate the alarm designed for hearing impaired;
• Release door strikers;
• Isolate gas supply to the House;
• Shut down the air conditioners; and,
• Operate the strobe light under the eaves in the back of the House.
Fire sprinkler system
The fire sprinkler system installed in this House consists of:
• Fire sprinklers in each main room (below the ceiling);
• Fire sprinklers in the roof.
A fire sprinkler only operates when it senses heat.
When a fire sprinkler operates:
• All smoke alarms sound;
• The inside fire alarm bell rings;
• The outside fire alarm bell rings;
• Alarm(s) designed for hearing impaired operate;
• Door strikers release, gas supply to the House is isolated; and,
• Air conditioners shut down.
Page 24 of 90

Fire extinguishers and fire blankets
Portable fire extinguishers of the ABE, BE and CO2 type are provided in this
House.
Fire blankets are provided for each kitchen area where cooking is performed.
The Building Warden or staff may attempt to extinguish a fire using the correct extinguisher
or fire blanket if:
• It is safe to do so;
• It is a small fire (e.g. a smouldering waste paper bin, overheating/smouldering
electrical equipment, frying pan);
• Residents have been moved from the danger area, and, preferably, evacuation has
commenced;
• The fire brigade has been called; and,
• The person using the extinguisher or fire blanket has been trained in their use.
Exit signs
Exit signs that are illuminated at all times and have battery back-up have been
installed in the House to indicate the designated exits, to direct staff and
residents to exits, and to provide illumination of the exit paths.
Emergency lighting
Emergency lighting is installed to provide illumination of the exit paths.
Other fire systems
Other fire systems provided in the House are as follows:
• Electric door strikes.
• Solid core doors.
• Smoke compartmentation.
• Fire compartmentation.
Fire safety management
The main objective of fire safety management is to ensure that, in the event of an
emergency incident, the safety measures provided will be available and that residents
are assisted to either move away from the emergency or to evacuate. The key items are:
• Inspections and audits.
• Fire safety maintenance.
• The fire safety management structure (the EPC and ECO).
• The fire safety policy statement (see Page 2).
Page 25 of 90

Staff orientation and training
Orientation
Before assuming direct care of residents in this House, staff (including casuals and
relievers) must receive orientation on the Fire and Emergency Procedures, fire equipment
and the arrangements in place for the evacuation and care of residents. This applies even
if the person has been previously trained in fire safety.
The Department of Human Services ‘Staff Orientation for Small Residential Facilities’
checklist at Appendix 6 will be completed during orientation.
Training
Department of Human Services fire safety training is to be completed by all the
House direct care staff/supervisors prior to their undertaking care (or as soon as
practicable thereafter).
Resident orientation and training
Orientation
As a minimum, residents are to be advised of the procedure(s) to be followed in the
event of an emergency, any individual evacuation measures and the name(s) of the
Building Warden.
The Flip Charts provided at Appendix 9 and the Resident Evacuation Management Plans
at Appendix 5 will be used to support resident orientation.
Training
The resident’s fire and emergency response procedures training shall be provided to
residents based on their:
• Evacuation management plan;
• Assessed level of disability and capabilities; and,
• Ability to understand and apply the content of a resident training program.
Drills and evacuation exercises
Drills
Each House must conduct at least one drill every three months for every shift, so that
each worker participates in at least one drill every six months. At least one drill each year
shall be carried out when all residents are in bed.
Evacuation Exercises
Each House must conduct at least one evacuation exercise every 12 months. At least one
tactical exercise and one field exercise must be conducted in each House every three
years.
Resident participation
Residents are to participate in drills and exercises as appropriate. They are to be advised
of the drill or exercise no more than eight hours prior to the sounding of the alarm,
unless a written clearance has been previously given for the residents to take part in
unannounced exercises.
Page 26 of 90

Emergency Evacuation Plan
The Emergency Evacuation Plan must be displayed at each designated primary exit, staff
desk, fire indicator panel, and nominated secondary exit doors.
The Emergency Evacuation Plan is to be printed in colour on A3 paper, correctly aligned
(oriented) and positioned to allow the person reading the plan to quickly determine their
location and the direction of travel to the exit, bedrooms or emergency equipment.
The Emergency Evacuation Plan details the following information:
• Location and type of firefighting equipment (including extinguishers, fire blankets,
fire hose reel).
• Location of the Evacuation Pack.
• Location of the Fire Indicator Panel.
• Primary and, where nominated, secondary assembly area(s).
• The ‘you are here’  indicator, or similar.
• Primary and secondary House exits.
• Exit doors and their opening direction.
• ‘North’ heading.
• Direction arrows in the corridor showing the way to the exit.
Also included on the emergency evacuation plan are the ‘Standard Fire Orders’ that provide
a five-step guide that emphasises the priority of life safety through immediate evacuation.
The Standard Fire Orders complement the evacuation procedures detailed in Section 3.
The Emergency Evacuation Plan for this House is as shown below. A full–sized A3 version is
included at Appendix 3.
Page 27 of 90

Fire Brigade response
The CFA or the MFB will provide the fire brigade response to the House. The nearest fire
station is located at (insert location).
The estimated time for the fire brigade to attend an alarm of fire at the House is insert
number minutes. This may vary according to operational requirements.
Essential Services Maintenance
The Certifiers’ approval, a copy of which is located in (insert location), contains
the details of the essential services maintenance requirements.
OR
The essential services maintenance requirements for this House have not been
specified. The Fire Risk Management Coordinator/CSO Fire Risk Management
Officer has nominated the following items to be maintained for this House:
• (insert details)
Other Regulatory Requirements
The Certifiers’ approval for this House contains the following additional
regulatory requirements that the owners and operators of the House must
comply with:
Page 28 of 90

Section 3 – Evacuation procedures
The following general evacuation procedures apply to this House. Resident’s individual
measures are specified in their Evacuation Management Plan in Appendix 5.
All staff (including casuals/relievers) are to be informed of the general evacuation
procedures, and the more specific Emergency Procedure information in Section 5 at the
commencement of their first day at the House. Residents are to be advised, at the
commencement of their occupancy (as appropriate), of the general evacuation
procedures and their individual measures.
The specific emergency procedures in Section 5, contains information of importance to all
staff .
Building Warden (most senior trained person) responsibilities
General
(Please note that the sequence of the steps set out below can be varied according to the
circumstances of the emergency, but the life safety of residents and staff is always the
paramount priority.)
When an evacuation is necessary, the Building Warden shall:
• Rescue and/or move resident(s) in immediate danger, but only if it is safe to do so.
• Close doors to seal off the area if fire or smoke is observed, but only if it is safe to do
so.
• Call the fire brigade on 000 or other appropriate emergency service.
• Evacuate the House, starting with the most ambulant residents and those who are able
to self-evacuate.
• Evacuate remaining residents who need assistance, those residents with behavioural
difficulties and any resident requiring special help.
• Follow any nominated measures specified in each resident’s Evacuation
Management Plan.
• Collect the evacuation pack, mobile phone and the Whereabouts checklist.
• If it is safe to do so, search all rooms (staff to operate in pairs if possible), including
toilets, store rooms and other areas not normally used, to ensure that everybody has
evacuated from the building.
• Ensure that all residents proceed directly to the Assembly Area located at (insert
details).
• Remain at the Assembly Area and conduct a headcount to ensure that all occupants and
staff are present.
• Advise the Officer in Charge (OIC) of the emergency service if someone is missing.
• After all occupants are evacuated, and residents, visitors and staff are accounted for,
wait for the ‘all-clear’ from the OIC of the emergency service before returning
residents to the building.
Page 29 of 90

Staff actions in an evacuation
Each staff member not assuming an Emergency Control Organisation position on their
shift will:
• Assume the role of the Building Warden if the Building Warden is not readily
available;
• Assist the Building Warden during an evacuation;
• Ensure all residents under care are evacuated;
• Follow any nominated measures specified in each resident’s Evacuation Management
Plan; and,
• Lend support to residents with a disability, medical condition or temporary
condition who may be limited in their ability to evacuate quickly and independently.
Resident actions in an evacuation
• If located close to fire, smoke or emergency condition, quickly move to the
Exit door.
• When a fire or smoke alarm sounds, stay calm. Carers will inform residents
what to do next.
• Follow any instructions given by carers.
• If assistance to evacuate is needed, ask a carer for help.
• Move quickly to the Assembly Area if told to, and stay there until advised by
a carer that it is safe to return to the House.
• If a carer is not present, evacuate from the House and move quickly to the
Assembly Area.
Evacuation pack
The evacuation pack is located (insert location) and contains:
• the evacuation procedure
• an Emergency Evacuation Plan for the building (including the location of the
Assembly Area)
• resident details – (including details of medication and any particular client
management issues associated with an evacuation or waiting at the assembly
area/s)
• each resident’s Evacuation Management Plan
• first-aid kit
• torch
• key/s
• telephone numbers required for emergency use
• yellow identification hat/tabard/vest
• resident incentives
• pen and paper.
Page 30 of 90

Assembly area
Residents and any other occupants are to evacuate to (insert location) where a
headcount is to be conducted.
A secondary assembly area where residents and any other occupants may be assembled is
(insert location).
If circumstances require residents and any other occupants to move to another location,
this is to be carried out after everyone has been evacuated from the House and all are
accounted for. The police or fire brigade may assist the Building Warden in making this
decision.
.
Page 31 of 90
Insert photograph of assembly area(s) in here.

Section 4 – ‘All–clear’ and Recovery
‘All–clear’ instructions
In the event of a fire, the Officer in Charge (OIC) of the fire brigade will issue the ‘all-
clear’ to the Building Warden who will authorise the return to the House.
For emergencies other than fire, the OIC of the relevant emergency service or the On-call
Manager will give the ‘all-clear’, (for example, police for a bomb threat).
Residents must not go back into the House until the OIC of the responding emergency
service has issued the ‘all-clear’. If this officer is not available, the Building Warden
should make contact with the On-call Manager.
On advice of the ‘all-clear’, the Building Warden, will return residents to the building and
conduct a further headcount.
Recovery
Recovery is broadly classified as:
• Resumption of occupation and support services to residents (normal operations),
or
• Relocation.
Resumption
When the fire brigade or another responding emergency service provides the ‘all clear’,
the Building Warden will return the residents to the House.
On return to the House, the Building Warden will conduct a headcount and account for all
residents, visitors (if appropriate), and staff. The On-call Manager and police must be
immediately advised of any missing residents so that follow-up action can be initiated.
When the headcount has been completed and all residents are accounted for, normal
operations can be resumed.
Relocation
If declaration of the ‘all-clear’ is to be delayed for any reason, the Building Warden will
need to make an assessment about the viability of returning to the House and the
possible need to relocate residents and staff.
Under these circumstances, the Building Warden will contact the On-call Manager and
together they will decide, based upon the facts, on a course of action.
If moving residents to another location, the Building Warden will conduct a headcount
and account for all residents and staff. The On-call Manager and police must be advised
immediately of any missing residents so that follow-up action can be initiated. Once
residents have been relocated, the On-call Manager must consult with members of the
EPC and senior officers regarding staff or client support such as emergency funding for
purchase of personal items for residents.
Page 32 of 90

Reporting and follow-up actions
In conjunction with members of the EPC and senior officers, the On-call Manager and/or
the Building Warden will report details and outcomes of each emergency incident and
undertake any follow-up action.
Debriefing
After an emergency incident, the On-call Manager and/or the Building Warden will, as
soon as possible, consult with members of the EPC and senior officers to determine
debriefing action required. This will include meeting with staff to discuss the emergency,
actions taken and procedures followed.
Page 33 of 90

Section 5 – Emergency Procedures
Hazard Assessment
The potential emergencies have been identified through the application of a Hazard
Assessment as required under Australian Standard AS 3745 Emergency control
organisation and procedures for buildings, structures and workplaces.
The emergencies that have been included in the House’s Fire and Emergency Response
Procedures Manual as a result of this process are set out below:
• Bomb Threat
• CBR Incident
• CBR Threat
• Civil disturbance
• Criminal Act
• Explosive device
• External emergency
• Fire (External)
• Fire/Smoke
• Flood (External)
• Flood (Internal)
• Gas incident
• Hazardous materials incident
• Internal emergency
• Medical emergency
• Personal threat
• Utility failure
• Bushfire and grassfire
• Insert any additional emergencies identified in the Hazard Assessment
[Note: If the House is located in, or near to, bushland that is likely to be subject
to Bushfire, a Bushfire Plan must be developed and the Bushfire procedures
contained in the Template customised for the site.]
The following Emergency Procedures shall be implemented for each of these
emergencies.
Page 34 of 90

EMERGENCY PROCEDURES
Detection of Fire or Smoke
(Code Red)
These procedures shall be followed when fire or smoke is suspected or discovered, either
by investigating an operating smoke alarm (through the use of the ‘Locate’ button on the
fire panel) or seeing, smelling or being advised of the fire or smoke.
The sequence of these steps may vary according to the circumstances of the fire
emergency, but priority must always be given to the life safety of residents, staff and
visitors.
• Rescue and/or move resident(s) in immediate danger, but only if it is safe to do so.
• Close doors to seal off the area where fire or smoke is observed, but only if it is safe
to do so.
• Call the fire brigade on ‘000’.
• Evacuate the House, starting with the most ambulant residents and those who are able
to self- evacuate.
• Evacuate remaining residents who need assistance, those residents with behavioural
difficulties and any resident requiring special help.
• Follow any nominated measures specified in each resident’s Evacuation Management
Plan.
• Collect the evacuation pack and the Whereabouts checklist.
• Delegate tasks to available staff members.
• Seek assistance from neighbours or other available people if appropriate.
• If it is safe to do so, search all rooms (staff to operate in pairs if possible), including
toilets, store rooms and other areas not normally used, to ensure that everybody has
evacuated from the building.
• Ensure that all residents proceed directly to the Assembly Area located at (insert
location).
• Remain at the Assembly Area and conduct a headcount to ensure that all occupants and
staff are present.
• Advise the Officer in Charge of the emergency service if someone is missing.
• After all occupants are evacuated and residents, visitors and staff are accounted for,
wait for the ‘all–clear’ from the fire brigade before returning residents to the building.
Page 35 of 90

Fire Extinguishers/Fire Blanket
The Building Warden or available staff may attempt to extinguish a fire using the correct
extinguisher or fire blanket if:
• It is safe to do so;
• It is a small fire (e.g. a smouldering waste paper bin, overheating/smouldering
electrical equipment, frying pan);
• Residents have been moved from the danger area and an evacuation has commenced;
• The fire brigade has been called; and,
• The person using the extinguisher or fire blanket has been trained in their use.
On-call Manager
• Assist the Building Warden on an ‘as-needs’ basis.
• Attend the House if requested and possible.
Page 36 of 90

Bush and Grass Fire
(Code Red)
NOTE FOR MANUAL DEVELOPER
These procedures have been included as a guide only. The procedures in this
section must be developed using the detail within the Bushfire Plan
Refer to Data Table Nos, 3, 4, 5, 6 & 7 and User Guide Step 20
Introduction
Some houses are located in bushland and/or grassland areas, particularly on the fringes
of metropolitan Melbourne or regional centres.
Houses that are located in these settings can experience several high fire–risk days each
year. On these days, it is generally hot and windy.
High fire–risk days
A High fire–risk day is a day:
• When a Total Fire Ban has been declared, covering the area in which the House is
located; or,
• When the forecast for the local area and/or the local weather conditions suggest
the likelihood of a high–fire risk day (eg. a day in which the temperature is likely
to exceed 300
C or a wind speed of more than 20 km per hour from a northerly
direction) ; or,
• When advised by the CFA, MFB or Police to enact Bushfire plans.
High fire–risk day procedures
Note 1. Staying and defending a House is not an acceptable position to adopt unless
special circumstances exist.
Note 2. The decision on timing for relocation or evacuation should be made in
consultation with the relevant fire service or the Bushfire Information Hotline
(1800 240 667). The CFA recommends this decision be made well before a fire
approaches and even before a fire starts.
Note 3. A buddy house or alternative location for the relocation of clients should be
nominated, and Bushfire plan should ensure appropriate transport arrangements
are in place to assist in relocation or evacuation of residents.
Building Warden
The Building Warden will initiate the following High fire–risk day procedures:
• Delegate tasks to available staff members.
• Notify the On-call Manager of the proposed relocation.
• Relocate House occupants to [ insert the details of the location]
Page 37 of 90

• Notify the On-call Manager of the relocation.
• Remain in contact with the On-call Manager and act as directed.
On-call Manager
When notified by the Building Warden that the residents of the House are to be
relocated:
• Provide direction to the Building Warden on an ‘as-needs’ basis
• Liaise with the Victorian Bushfire Information Line and the Building Warden
• Issue the ‘all-clear’ for a return to the House at the appropriate time after
consultation with the relevant fire authority or the Victorian Bushfire Information
Line.
Bush/Grass fire near the House
Building Warden
Remember: Once you become aware of a bush/grass fire in the area, it is
generally too late to evacuate unless you are assisted by the Police or the Fire
Brigade.
The Building Warden will initiate the following procedures if a bush or grass fire is near
the House:
• If possible, discuss with the On-call Manager the possibility of assistance to
evacuate.
• In conjunction with the On-call Manager, Fire Brigade and/or the Victorian
Bushfire Information Line, decide whether to evacuate or stay in the House.
• Advise residents of the decision reached.
• If a decision to leave the House has been made:
a) Take the evacuation pack.
b) Take additional items (water, woollen blankets, resident’s medication, fire
extinguisher) and any other items necessary for what may become a stay of
possibly three days.
c) Seek advice from the Bushfire Information Line on driving procedures and
routes to evacuate.
d) Transport residents and staff and any supplies by vehicle to the designated
assembly point.
e) Maintain communication with the On-call Manager.
f) Wait for the ‘all-clear’ from the On-call Manager before returning residents and
staff to the House.
• If the On-call Manager, Fire Brigade or the Victorian Bushfire Information Line
cannot be contacted or if it is decided to stay in the House:
a) If time permits, block and fill the gutters with water.
b) Remove combustible materials from outside the building – eg door mats.
c) Remove garden hoses from taps and store them inside the House.
d) Fill buckets with water and wet mops or brooms for later use. Store these
inside the House.
Page 38 of 90

e) Close all windows and keep the curtains away from the windows. If shutters
are fitted, close them. Block gaps around doors with wet towels.
f) If possible dress in long sleeved overalls and leather boots.
g) Continue to try and to contact the On-call Manager.
h) Assemble all residents in the room that is the furthest away from the direction
from which the fire is coming.
i) Watch the inside of the House for any signs of fire or sparks entering.
Extinguish these with wet mops/brooms if possible.
j) Stay inside the House for as long as possible. Do not go outside, unless
absolutely necessary, until the fire has passed by.
k) When the fire has passed, survey the outside of the building through the
windows for any signs of burning materials.
l) Keep the On-call Manager informed of the situation and seek assistance if
necessary.
m) If possible, and wearing gloves, goggles and a moistened mask, move outside
and damp down any burning materials.
n) Evacuate the House if it catches fire and the fire cannot be extinguished.
o) If it is necessary to evacuate the House, move residents onto an area of burnt
ground, into a vehicle if one is available, or to another area that is not likely to
be, impacted by the fire.
p) Call the On-call Manager and seek assistance.
Finding out about bush and grass fires
Radio
ABC Radio regularly broadcasts accurate and up-to-date messages from the CFA.
It is important that the House has an operational battery-operated radio available over
summer so that staff can listen for these messages if the mains power fails.
Website
The CFA website at www.vic.gov.au provides information about major fires burning in
Victoria.
This information is available under the News, Incident Updates, Major Fires Update tabs
on the website. This website is regularly updated during a fire, to provide accurate
information as quickly as possible to residents in fire-affected areas.
Victorian Bushfire Information Hotline — 1800 240 667
CFA and the Department of Sustainability and Environment (DSE) have
established a Bushfire information Hotline. Trained call-centre staff can provide
incident updates as well as advice on appropriate actions to take during a fire.
Page 39 of 90

Medical Emergency
(Code Blue)
The range of medical emergencies can be vast and can include heart attack, airway
blockage, epileptic fits or seizures, unconsciousness, absent pulse, uncontrolled bleeding,
and possibly, serious injury due to an accident. Each type of incident will present varying
conditions and behaviours.
In addition to the following procedures, staff should refer to individual resident records
and the appropriate Department of Human Services policy and procedural requirements
relating to medical emergencies.
• Check that the person is not in a hazardous situation.
• If safe to do so, remove or control the cause of the person’s condition.
• Do not move the resident unless it is critical to their survival – e.g. if they were face
down in water or in some other life threatening position or circumstance.
• Apply first-aid as appropriate.
• Dial ‘000’ and call for an ambulance.
• Continue to apply first-aid as appropriate.
• Try not to leave the resident alone.
• If possible, meet the ambulance officers and escort them to the resident or arrange
for someone else to do it.
• Assist the ambulance officers and follow any directions they give.
• Contact the On-call Manager and advise him/her of the situation.
Page 40 of 90

Bomb Threat
(Code Purple)
All Staff:
Telephone threat received by a staff member
• Do not hang up on the caller and, if possible, keep the caller talking.
• If possible, ask the questions on the Bomb and Chemical/Biological Threat
Checklist (see Page 40).
• When the caller is finished, DO NOT HANG UP, as it may be possible to trace the
call.
• Fill in as much information as possible in the Bomb and Chemical/Biological Threat
Checklist (see Page 40).
• Advise the Building Warden.
Written or electronically delivered threat received by a staff
member
• Do not discard the threat or the material on or in which it was delivered.
• Avoid unnecessary handling of the envelope, container and documents.
Telephone threat
• Collect as much information as possible, and fill in a Bomb and
Chemical/Biological Threat Checklist (see Page 40).
• Contact the Police and follow any directions they give.
• Contact the On-call Manager and advise of the situation.
Written or electronically delivered threat
• Do not discard the threat or the material on or in which it was delivered.
• Avoid unnecessary handling of the envelope, container and documents.
Page 41 of 90

Explosive Device
(Code Purple)
All Staff:
Suspect object received or located by a staff member
• Do not touch, cover or move the suspect object.
• Isolate as much as possible, the area where the suspect object is located.
• Do not allow anyone near the suspect object.
• Ensure mobile phones, radios and other electronic equipment are not used until a
clearance is given.
Mail and parcel bomb received or located by a staff member
Note: A mail or parcel bomb is constructed principally to function on opening or on the
removal of an inner article from an envelope or package.
• If possible establish if the item has come through the postal system, via a courier
system or by other means.
• Advise the Building Warden
Suspect explosive device or bomb identified or located by a staff
member
• Do not touch, cover or move the suspect device or bomb.
• Clear and seal off the area.
Suspect object
• Isolate the area as much as possible where the suspect object is located.
clearance is given.
Page 42 of 90

Explosive Device
(Code Purple)
Mail and parcel bombs
Note: A mail or parcel bomb is constructed principally to function on opening or on the
removal of an inner article from an envelope or package.
• Confirm whether the item has come through the postal system, via a courier
system or by other means.
• Assess the item using the checklist below.
• Contact the On-call Manager and of advise the situation.
Mail or parcel bomb checklist
Excessive securing material Proper names
Xcessive weight Address – handwritten or poorly typed
Protruding wires or tin foil Restrictive marking – ‘Confidential’,
Lopsided or oddly shaped packaging or ‘To be opened only by’
unusual weight Common words misspelt
Oily stains or discolouration Either unusual or of foreign origin
Stiff or rigid envelope Lack of sender’s address
Is package expected?
Visual distractions on the front of the
envelope or package
Excessive postage
UNDER NO CIRCUMSTANCES should an attempt be made to open, move or place
the item in water.
Explosive device or bomb
An explosive device contains explosive components designed to, or capable of, causing
injury or damage.
A bomb can be of any size or shape, can look obvious or be camouflaged, may vary in
sophistication, may explode or may be designed to cause harm in other ways (i.e.
incendiary, chemical, radiological, sharps, animals/reptiles).
Bombs may be received in a number of ways such as in the mail, by courier, placement
and in or by a vehicle.
If a suspect explosive device or bomb is identified or located:
• Clear and seal off the area.
• Contact the police and follow any directions they give.
• Contact the On-call Manager and advise them of the situation.
Page 43 of 90

BOMB AND CHEMICAL/BIOLOGICAL THREAT CHECKLIST
GENERAL QUESTIONS CALLER'S VOICE
What is it? Accent is (specify):
What does it look like? Any impediment (specify):
Did you put it there? Voice (loud, soft, etc.):
Where did you put it? Speech (fast, slow, etc):
Why did you put it there? Diction (clear, muffled):
When did you put it there? Manner (calm, emotional etc.):
CHEMICAL/BIOLOGICAL THREAT
QUESTIONS
Did you recognise the voice? YES/NO
What kind of substance is it? Was the caller familiar with the area? YES/NO
How much of the substance is there?
THREAT LANGUAGE
Well spoken Incoherent
How will the substance be released?
Irrational Taped
Abusive Other
Is the substance a liquid, powder or gas? Was a message read by the caller? YES/NO
What will make the substance release?
OTHER INFORMATION
Gender (Sex) and estimated age:
How will the substance release? Other:
BOMB THREAT QUESTIONS BACKGROUND NOISES
What kind of Bomb is it? Street noises House noises
What does the Bomb look like? Aircraft Children Voices
Did you put the Bomb there? Music Machinery Other
Where did you put the Bomb? CALL TAKEN
Date:
What will make the Bomb explode? Time:
How will the bomb explode? Duration of call:
OTHER QUESTIONS Number called:
What is your name? Number calling:
Where are you? THREAT DETAILS
EXACT WORDING OF THREAT Reported to:
Date:
Time:
Your name:
Tel. No:
Page 44 of 90

CIVIL DISTURBANCE
(Code Yellow)
• If possible, lock all doors to prevent those outside from entering the building.
• Call the police and report the location, nature and size of the disturbance.
• Continue as much as possible with your normal routine and stay away from doors
and windows.
• Do not interfere with the people creating the disturbance or with authorities at the
scene.
Page 45 of 90

UTILITY FAILURE/INCIDENT
(Code Yellow)
In the event of a utility failure or incident, contact the relevant utility or contractor using
the emergency telephone numbers listed in Appendix 2.
If, during a utility failure or incident, another building emergency occurs, for
example a fire, follow the standard evacuation procedures.
Electricity failure/blackout
• Establish the cause of the power failure and contact an electrician if required.
• If the electricity failure occurs in the evening and while staff and residents are
awake, ensure residents stay calm and use torches until the normal power supply
resumes.
• In the event of a prolonged power failure, seek advice from the relevant service
provider.
• If the power failure becomes prolonged, the relocation of residents may need to be
considered.
• Staff should note that in the event of a power failure or blackout, cordless
telephones will not operate and standard handsets or mobile telephones will need
to be used.
• Staff should note that during an extended power failure the battery supplying the
House’s fire detection system will discharge rendering the system out of order. It will
not work again until the battery is either recharged or replaced.
Plumbing/Flooding
• Stop using all electrical equipment. If necessary, vacate the area.
• Contact a plumber or local water supplier, as appropriate.
Gas failure
• Establish the cause of the gas failure if possible.
• Contact the relevant service provider.
• If the gas failure becomes prolonged, the relocation of residents may need to be
considered or additional blankets may need to be obtained.
Page 46 of 90

UTILITY FAILURE/INCIDENT
(Code Yellow)
Gas leak
• Cease all operations. Do not switch on lights, mobile telephones, radios or
any electrical equipment. Remember, electrical arcing can trigger an
explosion.
• Evacuate residents and staff to a distance of at least 500 metres upwind of
the gas leak, or as advised by the emergency services.
• Switch the gas valve off if safe to do so.
• Call the fire brigade and the gas utility’s emergency telephone number from a
phone located away from the gas leak.
• Stay out of the way of emergency personnel. Do not return to the building until
instructed to do so by authorised personnel.
Telephone system
• Using a mobile telephone, or a neighbour’s telephone, immediately report the
failure of the House’s telephone system to the relevant service provider.
• Clearly describe the type of facility involved and request priority attention.
Failure or unavailability of water supplies
• Staff may need to consider alternative water supplies.
• The failure of the water supply should be reported to the relevant service provider.
• Staff should be aware that the fire sprinkler system will not work if no water is
available.
Water contamination
• Stop using water supplies as soon as the contamination is noticed.
• Call an ambulance if any staff members or residents require medical attention.
• Report the failure or contamination to the relevant service provider.
Page 47 of 90

CHEMICAL, BIOLOGICAL AND RADIOLOGICAL
THREAT/INCIDENT
(Code Yellow)
• Chemical agents are poisonous gases, liquids or solids that have toxic effects on
people, animals or plants.
• Biological agents are organisms or toxins that have illness-producing effects on
people, livestock and crops and can kill or incapacitate people, livestock and crops.
• Radiological weapons are a combination of conventional explosives and radioactive
material. They are designed to scatter dangerous and sub-lethal amounts of
radioactive material over a general area and would probably be limited to a single
smaller ‘suitcase’ weapon.
Chemical Biological Radiological Threat
• Collect as much information as possible and fill in the Bomb and Chemical/Biological
Threat Checklist (see Page 40).
• Contact the police and follow any directions they give.
• Hand the Checklist to the police when they arrive.
• Follow the direction of the police.
Chemical Biological Radiological Incident
• If an agent or material is located within the House, move residents from the
immediate danger area.
• Isolate the area as much as possible where the suspect object is located.
clearance is given.
Page 48 of 90

HAZARDOUS MATERIALS INCIDENTS
(Code Yellow)
• Evacuate residents from immediate danger if it is safe to do so.
• Contact the fire brigade and police on ‘000’ and follow any directions given.
• Call for an ambulance on ‘000’ if any residents experience health concerns.
Page 49 of 90

PERSONAL THREAT AND CRIMINAL ACTS
(Code Black)
The following procedures shall be used if:
• Any staff member is confronted by an armed person
• Any staff member is involved in a confrontation with an un-armed person
• A resident or staff member has been unlawfully removed or abducted.
All Staff
Confrontation with an armed person or armed hold-up
• Remain calm; try not to panic.
• Follow the offender’s instructions if they pose no threat to your safety.
• Do not argue, provoke or disagree with the offender. Do not try to disarm or
overpower them.
• Try not to stare into the face of the offender.
• Think rationally and try to remember the details.
• If demanded by the offender, hand over all money, drugs and valuables.
• Attempt to ascertain the offender’s grievance:
— Talk quietly and softly. Try to calm and assist without making firm promises
— Listen carefully
— Maintain appropriate distance
— Avoid sudden body actions, movements, gestures
— Be a problem-solver without making definitive promises.
• Try to alert the Police or Security Company if able to.
• Note the offender’s escape route and method, but do not follow or give chase if they
leave.
• Note the following about the offender:
— Speech
— Dress
— Characteristics / distinguishing features
— Weapon used
— Particular grievance.
• Once the offender has left, the Building Warden will ring the Police.
• Assist the Building Warden to fill in the ‘Offender Report Form’ (See Page 48).
• Do not discuss the incident with the media.
Page 50 of 90

PERSONAL THREAT AND CRIMINAL ACTS
(Code Black)
All Staff
Confrontation with an un-armed person
This threat can consist of the following:
— Heated argument.
— Threats of specific action.
— Unlawful detainment.
— Person under the influence of drugs or alcohol.
— Threatening injury.
— Any other volatile situation.
• Remain calm, do not panic. Think rationally and try to remember the details.
• Do not inflame the situation by being:
— Argumentative.
— Sarcastic.
— Aggressive.
— Non-committal.
• Try to defuse the situation:
— Talk to the person quietly and slowly.
— Listen, try to calm and offer assistance.
— Maintain appropriate distance.
— Avoid unnecessary movements, gestures.
— Be a problem solver without making definitive promises.
• Try to alert Police or Security Company if you are able to.
• Once the offender has left, the Building Warden will call the Police.
• The Building Warden will contact the On-call Manager and advise them of the
situation.
• Assist the Building Warden to fill in the ‘Offender Report Form’ (See Page 48).
• Do not discuss the incident with the media.
All Incidents
• Contact the police on “000” and follow any instructions given.
• Collect as much information as possible and fill in the ‘Offender Report Form’.
• If a resident or staff member has been unlawfully removed or abducted possible,
try to identify why and/or where the resident or staff member has been taken.
• Check background history of the resident or staff member.
Page 51 of 90

• Hand the ‘Offender Report Form’ to the police when they arrive.
Page 52 of 90

Offender Report Form
Date of incident: Time of incident:
Offender description Offender and Incident details
Sex: Clothing: Tie Shirt Tee-shirt Jumper
Ethnic Origin: Coat Trousers Shorts Dress Skirt Hat
Approx. age: Blouse Footwear:
Height: Weight: Other Features:
Build: Thin Medium Heavy Stout
Features: Beard Moustache Glasses Nicknames used:
Tattoos Scars Other:
Hair: Colour: Straight Wavy Did you recognize offender? YES/NO
Curly Bald Thick Long Other: If so, who do you think it was:
Complexion: Fair Dark Pale Suntanned
Other: Weapon (if any):
Eyes: Colour: Size:
Eyes: Intense Stare Squint Other: Transport
Ears: Size: Shape: Car:
Nose: Size: Shape: Make:
Lips: Size: Shape: Model:
Teeth: Good Uneven Spaced Colour:
Bad Missing Protruding Registration:
Speech: Fast Slow Other: Other:
Posture: Erect Stooped Slouchy Other: Actions of offender:
Walk: Quick Slow Limp Other: Describe what the offender did:
Hands: Big Small Other:
Jewellery: Gold/Silver Rings Chains
Watch Other jewellery:
Gloves: Yes/No Description:
Your name: Report Time:
Your telephone number: Report Date:
Page 53 of 90

STORM DAMAGE
(CODE BROWN)
• Check the House for damage.
• If there is a sign of damage to the House, assess the situation and determine the
need to evacuate, AND:
— Listen to the local radio for official warnings and/or advice.
— If in need emergency assistance, call the Police or State Emergency Service
(SES)
— Beware of fallen power lines.
— Be aware of damaged buildings.
— Be aware of trees that are damaged, have fallen, may drop limbs or may fall.
— Be aware of flooded watercourses.
— DO NOT attempt to walk or drive through water of unknown depth.
— Contact the On-call Manager and advise them of the situation.
Assembly Area
The police, SES or the On-call Manager will nominate the Assembly Area, as the normal
evacuation assembly area may not be suitable.
Post evacuation actions:
Return to the building when the ‘all clear’ is given by the On-call Manager.
Page 54 of 90

EXTERNAL FLOOD
(CODE BROWN)
• If there is a sign of an external flood, that is impacting, or likely to impact, on the
House, assess the situation and determine the need to evacuate, AND:
— Listen to the radio or watch television and follow any warnings given by police
or emergency services.
— Turn off electricity, gas and water at the meter box, gas meter and water
meter.
— If the House has to be evacuated, attempt to advise the police, State
Emergency Service and the On-call Manager.
— Follow any instructions given by the State Emergency Service or police.
— Beware of snakes and spiders which may also be looking for high ground.
— Check with police for safe routes before driving anywhere.
— Don't drive along flooded roads unless advised by the emergency services that
it is safe to do so and that the depth and strength of the current is known.
— DO not attempt to walk or drive through water of unknown depth.
Assembly Area
The police, SES or the On-call Manager will nominate the assembly area, as the normal
Assembly Area will not be suitable.
Return to the building when the ‘all–clear’ is given by the police and the On-call Manager.
Page 55 of 90

EXTERNAL EMERGENCY
(CODE BROWN)
Other potential external emergencies include:
— Bomb (External Explosion)
— External Explosion
— External Emergency
— Smoke external to the House
— Fire external to the House
— Other external emergency impacting on the occupants or House.
• Check internally for any sign of damage or a change that may impact on the
residents.
• Assemble the residents in a common area close to an exit.
• Contact the police or fire brigade and seek advice on the emergency and potential
for impact on the House.
• Evacuate when advised or if the occupants are at risk due to the external
emergency.
Assembly Area
The normal evacuation assembly may not be suitable.
If necessary, relocate residents to another location.
This may be done in conjunction with the fire brigade, police or the On-call Manager.
Return to the building when the ‘all clear’ is given by the police and the On-call Manager.
Page 56 of 90

INTERNAL EMERGENCY
(Code Black)
Other potential internal emergencies include:
— Building collapse
— Structural instability
— Explosion
— Sewage blockage, leakage or spill
— Sewerage blockage
— Electrical hazards
— Electrical incident
— Gas incident
— Industrial accident
— Earthquake.
• Alert occupants in the immediate danger area and move them to a place of safety.
• Shut down the service or device causing the emergency, if possible and safe to do so.
• Contact the relevant Agency (refer to Appendix 1) or Service (refer to Appendix 2)
and follow any directions given.
• Evacuate when advised or if the occupants are at risk due to the emergency.
Page 57 of 90

Appendix 1: Control Agency for Emergencies
(Emergency Control Agency
Building Collapse/Structural instability Police & SES
Building invasion Police
Chemical spill MFESB/CFA
Civil disorder Police
Combustible gas/ Toxic gas MFESB/CFA
Contaminated air Police & Ambulance.
Criminal Acts Police
Explosion (External) Police
Explosion (Internal) MFESB/CFA
Explosive device Police
External emergency (inc Motor vehicle impact) Police
Fire (External) MFESB/CFA
Fire (Internal) MFESB/CFA
Flood (Internal) Police & SES
Flood (External) Police & SES
Hazardous substances (materials) incident MFESB/CFA
Hostage situation (Kidnapping) Police
Lift entrapment MFESB/CFA
Medical emergency Ambulance
Sewage (Spill/flood) MFESB/CFA & SES
Smoke MFESB/CFA
Smoke Alarm MFESB/CFA
Terrorist Incident
- Chemical, biological and radiological threat
- Chemical, biological and radiological incident
- Bomb threat
- Parcel Bomb
- Letter Bomb
- Vehicle Bomb
- Mail Bomb
Police
Utility failure - (water, gas, electricity, sewerage
blockage , lift)
Utility company
Page 58 of 90

Appendix 2: Emergency Telephone Numbers
16 Xyz Road, Victown
Melway Map Reference: 99J8
Service Telephone Number
Fire brigade 000
Police 000
Ambulance 000
Fire Risk Management Officer BH: ………………..
On-call Manager BH: ………………..
AH: ………………..
Other: ……………
Gas …………………..
Electricity …………………..
Site Electrician ………………….
Site Plumber ………………….
Glass Breakage Contractor ……………………
Maintenance Hot Line ……………………
Fire Maintenance Contractor ……………………
Water & Sewerage ……………………
Poisons Information Centre 131 126
Bushfire Information Hotline 1800 240 667
Victorian State Emergency Service (SES) 132 500
Flood and Windstorm Information 9696 6111
Environmental Protection Authority 9695 2777
Local council – insert name ……………………
Department of Human Services 1300 365 677
National Security Hotline 1800 123 400
Page 59 of 90

Appendix 3: Emergency Evacuation Plan
Page 60 of 90

Appendix 4: Certifier’s Approval
Page 61 of 90

Appendix 5: Resident Evacuation Management
Plans
Resident 1
Name:
Bedroom:
Procedure to follow:
Resident 2
Name:
Bedroom:
Resident 3
Name:
Bedroom:
Resident 4
Name:
Bedroom:
Resident 5
Name:
Bedroom:
Page 62 of 90

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