1. Ahmed Morsy Ahmed
Abu Dhabi, UAE
Tel: 050 7120670
Ahmed_morsy76@yahoo.com
Attention: Human Resource Manager
Dear Sirs,
Subject: job application
With reference to the above mentioned subject, I am writing to seek an employment
opportunity in your esteemed organization, for a position commensurate with my
experience and educational background. In this regard, I am attaching here with, my
detailed resume, for your review and consideration.
I am really looking forward to a challenging work environment and would be most
grateful should I be given a chance to utilize my potential and administrative skills for
the benefit of your organization and in turn, assist me in achieving my goals.
I should be most thankful if you give my application due consideration and favor me
with a positive response.
Thanking you,
Best Regards,
In case of any inquiries, please do not hesitate to contact me at your convenience.
Tel.: 00971507120670
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2. Ahmed Morsy Ahmed
Abu dhabi, UAE
Tel: 050 7120670
Ahmed_morsy76@yahoo.com
Personal Information
Nationality: Egyptian
Date of Birth: 02/09/1976
Marital status: Married
Languages:
Arabic: Mother Tongue English: Fluent – writing, reading and speaking
Objective
To obtain a position within a challenging work environment that utilizes my experience in
insurance and accounting.
Education
1993 – 1997 Al Minufiyah University, Egypt.
- B.C.S, Bachelor of Commerce, Accounting Division.
2010 – 2012 Royal Centre for Legal Training & Studies.
Bahrain Institute of Banking and Finance (BIBF).
- PIC Professional Insurance Certificate (BIBF)
- PID Professional Insurance Diploma (BIBF)
2010 – 2012 the Chartered Insurance Institute. (CII)
- Certificate in Insurance (QCF)
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3. - Diploma in insurance – Dip CII
- Advanced Diploma in Insurance - ACII
- Award in Genera Insurance
- Principles of Takaful
2010 – 2011 LOMA (Life Office Management Association).
- DLHI (diplomatic, Life Health Insurance) in Arabic
-Insurance fundamentals: Life, Health, and Annuities.
- Insurance Company Operations.
- Insurance Marketing
Work Experience
Manager – Motor Claims Dept. Jan. 2014 – Current
Audit, Documents Control, Recovery, Salvage, Sharing and Legal
Abu Dhabi National Insurance Company (ADNIC), Abu Dhabi, UAE.
 Auditing all Departments' files before proceeding with settlement.
 Checking all coinsurance and reinsurance claim files
 Periodical review of the Department's outstanding reserve and preparing related
 Adjust reserves and provide reserve recommendations to ensure reserving.
 Activities consistent with corporate policies.
 Communicate with reinsurance brokers to obtain information necessary for
processing claims.
 Conduct detailed bill reviews to implement sound litigation management and
expense control.
 Confer with legal counsel on claims requiring litigation.
 Examine claims investigated by insurance adjusters, further investigating
questionable claims to determine whether to authorize payments.
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4.  Investigate, evaluate and settle claims, applying technical knowledge and
human relations skills to effect fair and prompt disposal of cases and to
contribute to a reduced loss ratio
 Maintain claim files, such as records of settled claims and an inventory of claims
requiring detailed analysis.
 Pay and process claims within designated authority level.
 Prepare reports to be submitted to company's data processing department.
 Present cases and participate in their discussion at claim committee meetings.
 Report overpayments, underpayments, and other irregularities.
 Resolve complex, severe exposure claims, using high service oriented file
handling.
 Supervise claims adjusters to ensure that adjusters have followed proper
methods.
 Verify and analyse data used in settling claims to ensure that claims are valid and
that settlements are made according to company practices and procedures.
Assistant Manager – Motor Claims Dept. Jan. 2012 – Jan 2014
Audit, Settlement, Salvage and sharing section
Abu Dhabi National Insurance Company (ADNIC), Abu Dhabi, UAE.
 Auditing all Departments' files before proceeding with settlement.
 Checking all coinsurance and reinsurance claim files
 liaising between Motor and Finance Departments regarding Agencies, workshops and
customer accounts
 Periodical review of the Department's outstanding reserve and preparing related
quarterly statements to reach the proper reserving Review and sign the claims settled as
the authority limit AED 50,000
 Managing and controlling Settlement Division.
 Supervising and running salvage sale, submitted bids and coordinating with the salvage
committee for the total loss vehicles' sale arrangements.
 Preparing Motor Claims Department's monthly/quarterly/half yearly/annually statements
in addition to all salvage related reports
 Supervising the day to day tasks of the department and reporting to the Manager the
matters of discussion and/or decision making.
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5. Supervisor - Motor Claims Dept. 2010 – 2012
Recovery Section
Abu Dhabi National Insurance Company (ADNIC), Abu Dhabi, UAE.
 Verify motor third party recovery claims from other insurance companies if required by
the recovery team.
 Receive Notifications of claims.
 Feed all details into the computer system.
 Negotiating with other insurance companies.
 Recovering claims amounts from other insurance companies.
 Preparing Recovery monthly statements for outstanding and settled claims.
 Preparing DB and CR Notes for other insurance companies.
 Preparing monthly and weekly reports and all the necessary supported documents.
Senior Claims Assistant - Motor Claims Dept. 2007 – 2010
Abu Dhabi National Insurance Company (ADNIC), Abu Dhabi, UAE.
 Management of account reports for the annual fiscal statements.
 Conduct of customer service communication around the clock.
 Preparation of reports for damaged vehicles based on the findings.
 Handling of deregistration processes at Traffic Department and payments to workshops
against vehicle repairs.
 Reception and follow up of quotations from vehicle agencies and repair approvals
thereof.
 Preparation of tender documents related to ruined vehicles.
 Active role in compensation team negotiations with customers.
 Auditing and settling all motor claims in coordination with claims committee.
Claims Assistant - Motor Claims Dept. June 2002 – 2007
Abu Dhabi National Insurance Company (ADNIC), Abu Dhabi, UAE.
 Everything related to Motor Claims such as:
 Opening and checking claims files.
 Finalize motor surveyor report and submit to the claims manager with photographs.
 Liaising with different workshops and agencies.
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6.  Provide expected repair costs including recovery claims for accurate reserving.
 Ensure that motor repair estimation is received from agencies, garages in accordance
with the claims survey report and completed with the required information.
 Negotiating the cost of repairs with agencies, garages in accordance with the agreed
discounts.
 Provide market value of damaged salvage vehicles.
 Proactive handling of all total loss cases through timely assessment and confirmation to
the motor claims and recovery teams.
 Preparing salvage files, contacting salvage Buyers and receiving quotations.
 Maintain a close coordination with the motor claims and recovery teams.
 Prepare survey logbook and report to claims manager on a weekly basis.
 Report on market feedback (i.e. any potential problem with a particular type of vehicle
model, garage and agency) to the claims manager.
 Responsible for reducing the average cost per claim by negotiating discounts with
agencies and garages.
 Coordinate updating of the agencies and garage discounts with the claims manager.
Accountant & Import Manager Assistant Summer 1997- April 2002
NAMCO Trading Co. Alexandria - Egypt
 Issuance of documentary letter of credits as well as bank guarantee letters.
 Doing all bank works in different fields.
 Dealing with International Transportation and Marine Shipping Companies.
 Dealing with Insurance Companies, especially for Marine Insurance.
 Dealing with Customs and finalizing all consignments ’clearing procedures.
 Bank Reconciliation closing the books.
 Process of all payments relating to accounts payable and purchasing.
 Ensuring that all payments are done after obtaining all clearances and approvals.
 Performance of data entry of invoices, coding invoices and creditor reconciliation.
 Dealing with supplier queries and payment runs.
 Advice of suppliers with money due dates.
 Coordination with Suppliers issues relating to completing documentation in support of
invoices. Such documentations are but not limited to LPO, contract...etc.
Computer Skills
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7.  Microsoft Office (Word, Excel and PowerPoint) – Advanced
 Comprehensive Insurance Management System CIMS, INSIS, Lotus Notes.
Special Skills
 Active and able to work under stress, and able to handle many situations with different
methods.
 Able to deal, accept and assume responsibilities.
 Helpful, serviceable, and able to give advice and consultancy
 Able to adapt myself to the different circumstances of work.
 Flexible to learn and creative. Overall responsibility for the Motor claims Department
including head office and branches.
 Planning, Strategizing and administering the motor claims process.
 Designing and implementing a cost effectiveness philosophy.
 Setting up a Customer Focused and Service Oriented Claims Management.
 Effective Claim Recovery policy and procedures.
 Confident and Customer Service focused.
 In depth knowledge of motor Claims with ability to ensure high technical standards;
 Familiarity with the changing vehicle profile including the maintenance costing.
 Management of relationships with Agencies and Workshops;
 Ability to interact smoothly with the Police Officers and Legal Authorities.
Others
Successfully completed the following courses:
 English Language Skills in Emirates Institute For Banking and Financial Studies, UAE,
2010
 Motor Insurance in Emirates Institute For Banking and Financial Studies, UAE, 2009
 Negotiation Skills in Emirates Institute For Banking and Financial Studies, UAE, 2009
 Certificate of Appreciation from (ADNIC) being the employee of the year for 2008/2009
All References Available upon request.
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8. Ahmed Morsy
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