1. Ahmed Abd El-Raouf Taher
Personal Information
BirthDate : Jun 6, 1982
Nationality : Egyptian
Marital Status : Single
MilitaryService : Exemption
ContactNo. : 00971562659345, 00201227181117
Language Skills
Arabic, mothertongue
English, very-Good
Education
B.Sc.In ComputerApplicationfromModernAcademe ComputerScience andManagement
Technology(MAM) inMaadi
Graduation year : May 2004
Major : ComputerScience
Minor : SW-Programming
Projectname : WebBasedAcademicDigital Service
Evaluation : Excellent
Computerskills
 Install, configure and troubleshoot MS Windows XP/Vista/7 as client platforms
 Install, configure and troubleshoot MS Windows Server 2003 and 2008 as server platforms
 DeploybackupplanusingSymantecbackupexeccombinedwithHPtape librariesanddiskbased
backup solutions.
 Supporting the Antivirus system and ensuring virus free data environment.
 Major experience in Building, assembly and maintenance of exceptionally stable and high
performance PCs built on AMD and INTEL hardware based systems for corporate users.
 Dealing with various Hardware suppliers for ensuring the quality of hardware purchased.
 Make recommendations for hardware and software upgrades for better stability and
performance.
 SettingUp VariousLaptopsandmobile PCsof all brandsand solvingall the drivers and software
related issues whatever the operating system running on them.
 Excellent knowledge of BIOS configuration and errors diagnostic
 Carefully choosing and securing the PCs by all means to suit its type of users and its operating
area and working conditions.
 Rapidly troubleshooting hardware ,software and LAN problems
 Installing and Configuring ADSL routers and Modems
 ImplementingNetworkTCP/IP&subnetconfigurations for network management and security.
 Setting up and troubleshooting skills in PC peripherals like printers, scanners, and external
devices.

2.  Manage users and group accounts on active directory based on security requirements
 Obtain certificate safety and rescue from Academic Marine – Qatar
Experience:
Nov 2009 to Present Global knowledge
Title: Technical Support Engineer
Duties:  Responsible forprovidingtechnical supporttousersacrossthe Middle
East region.Scope of supportincludesMicrosoft WindowsXP,
Windows7, MicrosoftOffice 2003/2007, LAN/WAN connection
troubleshootingandgeneral end-usersupport.
 Day-to-daytasksinclude overseeingamultitude of projectsrelatedto
the HelpDesk.These have includedsystemhardware/software
inventory,region-wide software updates,configurationof new
computersandothersimilartasks.
 Participatedinmanylarge computerupgrade projects.These were
projectswere new computers(desktopsandnotebooks)were
distributedtousersandtheiroldcomputers re-assignedtoother
users.
The gulf area Responsibly:-
 Qatar :- Occidental Petroleum Corporation Company
From : Oct. 2011 To Jan. 2012
- Responsible about migration all machines from windows XP
to windows 7 during Sccm (System Center Configuration
Manager).
- Responsible Recovery and backup data ( Emails , outlook,
lotus notes , lync).
- Responsible troubleshoot network.
- Help desk, Network Administrator, Technical support.
 Egypt :- bel- Egypt group
From : During 1 Month
- Responsible about migration all machines from windows XP
to windows 7 during Sccm (System Center Configuration
Manager).
- Responsible Recovery and backup data ( Emails , outlook,
lotus notes , lync).
- Responsible troubleshoot network.
- Help desk, Network Administrator, Technical support.
 Oman:- Occidental Petroleum Corporation Company
From : Mar. 2012 To May 2012
- Responsible about migration all machines from windows XP
to windows 7 during Sccm (System Center Configuration
Manager).
- Responsible Recovery and backup data ( Emails , outlook,
lotus notes , lync).
- Responsible troubleshoot network.

3. Help desk, Network Administrator, Technical support.
 Egypt :- Orascom- Telecom.
During 1 Month
- Responsible troubleshoot network, Help desk, Network
Administrator, Technical support by remotely between Egypt,
Algeria and Bangladesh and support users Orascom.
 UAE – Dubai :- Global Knowledge- MEA
From 11- Oct. 2012 To 9- Nov.2012
- Responsible forprovidingtechnical supporttousersacrossthe
Middle Eastregion.Scope of supportincludesMicrosoftWindows
XP,Windows7, Windowsserver2008, MicrosoftOffice 2003/2007,
LAN/WAN connectiontroubleshootingandgeneral end-user
support.
- Day-to-daytasksinclude overseeingamultitude of projectsrelated
to the HelpDesk.These have includedsystemhardware/software
inventory,region-wide software updates,configurationof new
computersandothersimilartasks.
- Participatedinmanylarge computerupgrade projects.These were
projectswere new computers(desktopsandnotebooks)were
distributedtousersandtheiroldcomputersre-assignedtoother
users.
- Responsible forthe preparationof computerlab,accordingtothe
requiredcourse.Suchaspc connectivitywithpatchpanels,
switches,installingOSandrequiredapplications.
- In charge of maintainingcompanyinternal network.
- Responsible forthe CISCOlabspreparationsandtroubleshooting.
- Sendingtaskstomaincompanyin U.K. tosupportme.
- ResponsibilitytestsonlinebyPROMETRICand VUC.
- Supportinstructorsandusersin company.
Aug 2006 to Oct 2009 Egyptian Electrical & Mechanical Works Co.
Title: I.T. Professional
Duties:  Designed,implementedandtestedCompanywebsite.
 Installednetworkappliancessuchaprinteror router.
 In charge of maintainingcompanyinternal network.
2005 till 2006 Premium HR
Title: Trainee, Helpdesk (Part Time)
Duties:  Managing & updatingcompanydatabase andmailingsystem.
 Installednetworkappliancessuchaprinteror router.
 In charge of maintainingcompanyinternal network.
Summer 2004 Raya Academy
Title: Trainee, Helpdesk
Duties:  Responsible forthe preparationof computerlab,accordingtothe
requiredcourse.Suchaspc connectivitywithpatchpanels,switches,
installingOSandrequiredapplications.
 In charge of maintainingcompanyinternal network.

4.  Responsible forthe CISCOlabspreparationsandtroubleshooting.