1. A H M E D M A H M O U D A H M E D
4 ahmed omar st El helmya el gededa
Cairo, Egypt
Telephone: (202)3901585
Mobile: (20)1284754447
E-mail:metroisthe@gmail.com
https://www.facebook.com/metrosmans
Honorable HR Manager,
Kindly find enclosed my resume showing my education, experience and
background.
I believe that I am a good communicator with solid organization technical skills,
accustomed to working under pressure prioritizing workload building
relationships across teams to work towards common goals Embraceor unities and
is quick to learn new skills which are then used a means of further both
personally and as a member of a team.
I am seeking a position which will offer an opportunity for growth and
development for my career where my academic background and interpersonal
skills are well developed and utilized.
I am also available to arrange an interview to further my qualifications and
experiences at a mutually convenient time.
OBJECTIVE
Seeking a challenging position in a Reputable company where my academic background and
interpersonal skills and experi are well developed and utilized
EDUCATION
2004- 2008 Bachelor’s Degree in commerce Ain Shams University, Egypt.
SKILLS
Computer Skills:
Excellent knowledge of Windows 98, 2000, XP, Vista
Very good knowledge of office 2000, Xp and office 2003,office 2007
Excellent knowledge of Internet
Fair knowledge of photo shop
Office share point
CRM
2. Tracer.
Language Skills:
Arabic: native language
English: very good (spoken and written)
COURSES AND TRAININGS
Basic Business Skills Acquisition (BBSA) Cairo, Egypt (Oct 09–Jan 10)
Sponsored by the Future Generation Foundation (FGF) Training Center
Intended Learning Outcomes:
Developed Language skills by Berlitz.
Developed Computer skills by West Wood.
Developed Communication skills by Dale Carnegie.
Enhanced Presentation & project development skills.
I was the leader of my group and responsible for the Book and the
Presentation.
Acquired basic business skills including: marketing, sales, banking,
accounting, business correspondence and report writing. .
Training in the National Bank of Egypt, Cairo, Egypt ( from Jul 2005 to Sept 2005
and Jul 2007 to Sept 2007)
English courses in AUC level 8 and level 9
ICDL course at AIN SHAMS university
Selling Skills course @ Mobinil training center course agenda :
o Enhance my selling methods
o Know what is the successful performance
o Know the kind of buyers
o Selling process
o Buying process
o Buyers
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3. WORK EXPERANCE :
• Training in accounting office called (Consultative group) (kerston international).
• Working as sales account manager in a network company called DSC telecom.
• Working as an accountant in a company called (EL HANAA).
• Working at Henkel as a sales representative for 1 year.
• Working as consumer Telesales at Link Dot Net the biggest internet company in Egypt 4
years’ Experience, Title: consumer telesales Executive.
CURRENT JOB TASKS :
• Creating
• Managing floor breaks.
• Shift responsible.
• Task owner of referral project for referring new customer to our company and give the
customer compensation for referring them to us as per offers rules and apply the free
duration on the system.
• Responsible of enhancement for the team members and brain storming and new ideas.
• E-mail follows up.
• Task owner for Weekly report agent details.
• Participation of cancellation and retention project.
• Over achieving of targets for 8 queues helping new members in training .
• Giving training in referral project and work over all for new comers.
• Team leading in our new competitions.
• Responsible of updating link don net knowledgebase.
• Working under Utilizer Team to manage and update data of work program.
• Updating in weekly bases ports plan .
• Transferring Te-Data Accounts to Linkdot net.
• Competitors survey In Weekly Bases to Know the newest competitors offers .
• Transferring company leads.
• Quartile and annual
• Responsible for handling all client communications, conflict, with ensuring that client
issues are dealt with in an efficient manner and informing my Manager of any problems
that may arise.
JOB RESPONSBILTES & CHALLENGE :
• Develop and maintain favorable relationships with new and existing clients in order to
increase revenue.
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4. • Ensure that organizational goods or services consistently meet client needs.
• Responsible for sustaining and renewing client contracts.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Rely on extensive experience and judgment to plan and accomplish goals.
• Perform a variety of tasks.
• May lead and direct the work of others.
• Understands of company products / service, and effectively communicates all offerings /
any launched products to the client.
• Receives and provides full info regarding the service to incoming calls from customers
requesting the company's service
• Uses sales script for phone calls within target sectors, using on line applications and other
sources of information.
• Initiates sales deals and achieves sales quota for our services
• Submits Sales status reports on daily basis to inbound manager
• Handles cancellation accounts in order to get it back
• Handles customer inquiries about ADSL & small service ( domain & mail & hosting ) and
LinkdotNet products
• Handles customer and educate them to call right department
• Manages shift hours daily to have a great result at the end.
• Tries to handle escalated customer calls regarding problems, providing complete customer
satisfaction
PERSONAL SKILLS :
• Active
• leadership
• Accurate
• Flexible
• Negotiation
• Analytical thinking
• Organized thinking
• Time management
• Understanding others
• Solving critical problems
• Dealing with different human personalities.
• Enthusiastic for learning new things.
• Looking forward for better future and to be always distinct
INTERESTS
Reading, Football ,Hand ball, Riding horses, Swimming
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