1. Cover Letter
Thank you for taking the time to review my resume for the position with your
company. With a successful background in sales and over 10 years of experience in
delivering high-quality sales solution,
I’m committed in delivering the best possible customer service that few can replicate as
I am respectful, friendly, and always willing to help. No matter what the situation is,
good or bad, there will be a positive outcome. Through my work experience I have
proven to be a mature and reliable hard-worker, with minimal flaws; and who inspires
the people around me.
Hard work and dedication is something that I take full pride in. I believe that there is
only one way to work, and that’s HARD. I productively and efficiently plan my
priorities and strategically waste no time. I maintain positive relationships between all
staff and customers in both high & low-volume, fast & slow-paced operations. I
understand being a great leader that can efficiently plan accordingly without wasting
any time is extremely important and essential for a thriving business. I proudly provide
my best in quality leadership and customer service dynamics.

2. Ahmed Farouk Taha
Address: 33B Mohamed Refat st ElMotamayz, 6 October City, Giza, Egypt
Phone: 01004362226 - 01060027136
E-Mail: ahmed.farouk.taha@hotmail.com
 Job Objective:
Seeking a challenging and an interesting position where my academic, experience,
skills could be utilized developed and allow me the opportunity for growth and growth
and gain more experience and further development
 Educational information:
B.Sc. of External commerce, Accounting section, Helwan
University, July2007
 Language skills:
Native language: Arabic (mother tongue)
Second language: English
Ability: Fluency (read, write, speak)
 Computer Skills:
MSOffice package: Literate user
Internet: Excellent user
 Working Experiences:
Previous UTi - Egypt
Title: Senior Sales Executive
From: 7 /2015

3. Job Description:
- Responsible for securing new customers, and maintaining and developing existing
accounts.
- Meet and exceed target set in terms of contributing and generating revenue for the
department.
- Conduct and report minimum number of sales leads set by the management and
transform a minimum of those into revenue generating business.
- Maintain records of customer details / sales visits in the Orient.
- Identify potential customers and register opportunities in Orient; relentlessly pursue
realization of such opportunities leading to revenue for the company.
- Regularly visit existing accounts validating our service levels and develop new revenue
streams.
- Negotiate with the accounts as per price guidelines given, looking to maximize profits.
- Follow up on customer communications in a timely and professional manner.
- Support Customer Service and work closely with Operations and Documentation on the
execution of customer service contracts.
- Promote the services and products of all entities, and coordinate sales efforts with other
department sales.
- Assimilate market information and take part in the overall business development through
weekly / monthly sales meetings.
- Follow up with clients for outstanding supported by the Finance Controller.
Requirements:
Accountabilities
- Meet and exceed revenue targets set per Segment/ Product.
- Create and develop new revenue on existing accounts.
- Maintain customers profile report and follow up on leads.
Previous Employer: Mediterranean Shipping Company - MSC Egypt
Title: Senior Sales Executive
From: 4/2011 till: 4/2015
Job description:
- Responsible for securing new customers, and maintaining and developing existing
accounts.

4. - Meet and exceed target set in terms of contributing and generating revenue for the
department.
- Conduct and report minimum number of sales leads set by the management and
transform a minimum of those into revenue generating business.
- Maintain records of customer details / sales visits in the Orient.
- Identify potential customers and register opportunities in Orient; relentlessly pursue
realization of such opportunities leading to revenue for the company.
- Regularly visit existing accounts validating our service levels and develop new revenue
streams.
- Negotiate with the accounts as per price guidelines given, looking to maximize profits.
- Follow up on customer communications in a timely and professional manner.
- Support Customer Service and work closely with Operations and Documentation on the
execution of customer service contracts.
- Promote the services and products of all entities, and coordinate sales efforts with other
department sales.
- Assimilate market information and take part in the overall business development through
weekly / monthly sales meetings.
- Follow up with clients for outstanding supported by the Finance Controller.
Previous Employer: Nile Family Takaful - Egypt
Title: Sales unit Manager
From: 8/2010 till: 3/2011
Job Description:
1. Coach, Motivate and Support through a coaching culture;
- Coach each advisor for a minimum coaching session per week documented (KEY
OBJECTIVE)
- Complete the weekly coaching report (100% report)
- Attend at least one monthly calibration session
- Achieve 80% completion of the team monthly quality quiz and a team score above 90%
- Deliver a coaching support plan for an advisor below 75% of sales conversion target
2. Manage and develop a team of Sales Advisers to deliver targets and objectives
including;
(i) Sales Performance
- Sales target ownership
- Sales volume (KEY OBJECTIVE)
- Sales conversion rate (KEY OBJECTIVE)
- Average Value Order rate (KEY OBJECTIVE)
- Sales productivity

5. (ii) Communicate results to team via buzz sessions and 2-hour performance management
(iii) Attendance and Timekeeping
(iv) Quality and Training
- Develop Advisor sales skills
- Brief and train staff on new promotions
- Deliver quota of Call Quality Monitoring and feedback – via call recording, remote or SBs
- Identify coaching needs and deliver coaching sessions
(v) Administration
- Send daily, weekly & monthly team reports
- Completion of the 100% report weekly
- Feedback to QAV
- Prepare and deliver team monthly deep dive pack
3. Business reporting
- Creating and publish reports detailing all aspects of team performance
- Meet with and review results with Operations Sales Manager on a weekly basis
4. Human Resources and Personnel Management
- Participate in the recruitment and interviewing process
- Communicate regularly with team – buzz sessions, 2 hour performance management
- Carry out One2one reviews
- Carry out Individual Appraisals
- Carry out review and disciplinary meetings
- Return to Work Interviews
5. Virtual Model Office Environment
- Maintain high motivation levels utilizing VMO’s enabling tools
- Maintain a friendly competitive environment
- Implement team initiatives
- Implement team incentives
6. Other
Carry out any other duties as required by the Company

6. Previous Employer: Egyptian Takaful Co
Title: Team Leader
From: 1/2009 to: 7/2010
Job description
 Develop and implement strategies for new solutions and service.
 Achieve and follow up the yearly targets, half yearly and quarterly targets and objectives.
 Actively and successful manage the sales process.
 Develop team members and sales skills in order to keep them up to date with current
economic situation
 Handel customers inquiries and problems in order to gain customers loyalty
Previous Employer: Allianz Egypt
Title: Financial Planner
From: 9/2007 to: 1/2009
Job Description:
1- Achieve sales targets set for the assigned Area through:
a. Motivating and coaching the bank’s account officers to maximize sales to bank
clients.
b. Individual sales support to team members by identifying prospective clients,
identifying client’s needs and promoting solutions based on company products
to satisfy identified clients’ needs and maximize achieving sales targets
(according to the relevant agreement with each bank).
2- Ensure that clients fulfill all needed documents and medical examinations.
3- Ensure all documents are properly submitted to operations department in the company.
4- Coordinate with the Operations Department to ensure the prompt operations activities
in issuance of the policy and claims settlement and provide all needed information for
that purpose.
5- Follow up to ensure the delivery of policies to clients.
6- Handle all customer problems and complaints maximizing customer satisfaction.
7- Ensure efficient after sales service and maintain a high focus on long term customer
satisfaction to maximize persistency.
8- Follow up on the clients’ timely premiums’ payments; renewals or cancellations of
policies. Continuously update market and competition knowledge to expand market
penetration.
9- Continuously build and develop the network of contacts and sources of leads.

7. 10- Present periodical production and activity reports including but not limited to the sales
report, undelivered report, collection report and regeneration report.
11- Establish and maintain a good working relationship with the Banks’ staff and
continuously motivate them to enhance sales results.
12- Support the Insurance Coordinator in training new team members as needed.
13- Ensure continuous self-development to keep up to date with the knowledge needed for
effective performance.
14- Keep up to date with company’s standards, policies, procedures and authority limits
that affect the implementation of responsibilities.
16- Support the department in any other task/project as needed
 Courses:
 Custom Clearance from ( Ministry Of Finance )
From: 9/2014 - to: 11/2014
 Additional information:
 Proactive
 Excellent negotiations skills
 Strong communication skills
 Excellent time management and leadership Skills
 Excellent presentations skills
 Personal information:
Date of birth : 12/12/1985
Nationality : Egyptian.
Marital Status: .Single