1. To secure a position as a public relations / marketing professional in order to utilize my
administrative, marketing and interpersonal skills with accuracy and efficiency while
maintaining a motivated, productive and goal oriented environment for the entire
professional team on board as well as maintaining extensive customer loyalty.
Name : Ahmed Zakaria Osman Birth date : June 23rd
Nationality : Egyptian Gender : Male
Marital Status : Single UAE Driving License : Valid
• Address : tourist club area, Abu Dhabi – UAE.
• Mobile : (+971) 555677259
• Email : firstname.lastname@example.org
Degree : Bachelor degree of Commerce & Business Administration
Major : Business Administration - English Section
University : Helwan University - Cairo
Graduation Year : 2004
2. December 2015 : Project Management professional (PMP) Program @
Cambridge Education Institute – Abu Dhabi.
April 2000 : Diploma of Web Design @ YAT Education Centre –
May 2010 – Till now:
Company : Government Departments Sports Association
Location : Abu Dhabi – UAE
Position : IT Consultant/ Marketing Advisor.
Assisting the top management to determine the scope, budget, time line & the
technical requirements of a project.
Handling the design, development, maintenance & the day-to-day update of the
official website of the Government Departments Sports Association.
Defining software, hardware and network requirements.
Organizing & performing required training for users.
Preparing documentations and progress reports.
Conducting English-to-Arabic / Arabic-to-English translation for letters and official
Participating in the overall marketing plan for the season.
Researching and providing information on technical/non-technical inquiries.
Identifying potential clients and maintaining contacts.
January 2007 – April 2010:
Company : Inspire System Development Company.
Location : Abu Dhabi – UAE
Positions : Executive Director.
Representing the company in its official & legal relationships with other companies
and governmental departments.
Setting the annual strategy of the company and the tactics to be followed to achieve
the company’s goals in assistance with the general manager.
3. Specifying the annual expected requirements of the company regarding the budget
and employees required in order to achieve the company’s objectives in assistance
with the different departments.
Supervising directly the departments' heads.
Performing as the connecting link between the departments’ heads, project
manager & the general manager.
Drafting the pricing plans & special offers for the company’s products & services.
Holding the full authority to negotiate with the clients regarding the pricing plans
and discounts, contracts terms & conditions as well as contracts signing.
Preparing a monthly report of the company’s situation, current & achieved projects
status and employee’s performance to the general manager.
Representing the company in the official events such as ceremonies, press
conferences & receiving awards (Spoken Person).
processing all the official letters & documents that are directed to the company.
Performing as the connecting link between the company & media regarding any
issues related to the company’s activities & history plus directing the clients to the
official channels of communications with the company.
Receiving & discussing the clients’ comments & feedback regarding the company’s
current performance, upcoming project & plans as well as the FAQs.
Drafting & preparing the company’s official material for distribution.
Investigating and solving customers' problems, which may be complex or long-
standing problems that have been passed on by customer service assistants.
Analyzing data or statistics to identify the customer service level the company is
Training staff or employees to deliver excellent customer service.
February 2005 – December 2006:
Company : Iman Computers Co.
Location : Abu Dhabi – UAE
Positions : Assistant Manager.
Providing the assistance to the top management regarding the company’s strategy,
tactics & pricing plans.
Drafting the contracts & the official letters in the name of the company.
Preparing reports to summarize the different events such as meetings, conferences
4. Language Read Write Speak
Arabic (Native) Excellent Excellent Excellent
English Excellent Excellent Excellent
1. IT Projects:
The official website of the Government Departments Sports Association
ID Cards templates for the employees & activities-related
Emirates Home Care Co. website www.emirateshomecare.ae & the company
Email system for company members (2015 - 2016).
Abu Dhabi International Quality Consultancy Co.(ADIQ) website www.adiqc.ae
(2007 - 2009).
Tornado Technology Services Co. (TTS) logo & company profile. (2007).
2. Non - IT Projects:
Preparing marketing documents such as promotions, offers & list of services the
way that expanded the client base regionally for Emirates home Care Co. – Abu
Establishing, enhancing & managing the social networks accounts (Facebook,
Twitter, Google + & YouTube) leading to high traffic in a short period of time
especially the jobs seekers for Emirates home Care Co. – Abu Dhabi (2015).
Creating an overall Online Marketing Plan for Health Care Organizations (2014).
Conducting Content Marketing Fundamentals research (2014)
5. Designing, building & managing fully dynamic websites using content
management system frameworks.
Creating & preparing high quality graphics for both online materials and
printing issues including logos, Business Cards, Brochures, Posters and
Magazines. (Using Adobe Package: Photoshop, Illustrator & InDesign).
Creating & processing professional documents & presentations using MS
General knowledge in hardware & software troubleshooting.
Project management skills.
Excellent communication skills.
Excellent presentation skills.
Excellent Problem-Solving management skills.
Excellent training skills.
Ability to work within a team.
Keep improving self-skills by attending courses, reading & practicing.
Being friendly & Supportive.
Being up-to date with the issues related to telecommunications & Information