Global Technologies, Lahore, Pakistan
Working as “Manager Sales & Marketing”, August 2014–September 2016
Global Technologies is a top construction machinery supplier in Pakistan for renowned brands like SANY, Shantui, Topall,
XCMG, Shera and GUTE Machinery. As Manager Sales & Marketing my JDs are; develop new dimensions of business,
development of website & online live chat client to response customer’s inquiries, participation in Gov’t Tenders for
supply of machinery, Monitor and help the client from order till installation of machine. All necessary requirement of Tender
documents i.e. earnest money, bank guarantee & tender documents filling. Looking for international orders from
worldwide and source the machinery from supplier. Online client searching through different medium like Alibaba.com,
Working as “Manager Import”, August 2012–July 2014
Warsi Communication is a well know importer for spare parts of machinery & General Trading. My duties were to source all
the requirement of local market from china or Japan and handle all the process from payment to delivery including logistics.
Handling all the clients of Pakistan and International suppliers. International investors and suppliers along with my CEO.
Responsible for business development through online portals alibaba.com and other plate forms
Wateen Telecom-Lahore, Pakistan
Worked as “Floor Supervisor Inbound Operations (Customer Care)”,January 2008–August 2012
Supervision of the Inbound Contact Center teams
Ensuring roster adherence.
Ensuring FCRs with successful execution of plans devised by Head Contact Center to keep service level as per industry
Using problem-solving skills to handle difficult or irate clients and resolve conflicts
Keen monitoring of team member’s performance in order to keep profiles.
Regular meetings with team members to ensure that processes and procedures are understood and executed as per
the requirements. Developing Team coordination as their 2nd in command.
CORE STRENGTHS AND ENABLING SKILLS
Out of Box Thinking
Customer Engagement &Retention
Excellent Communication Skills
Exceptional Negotiation Skills
Excellent Leadership Skills
Ahsan Ziaa Warsi
Sales & Marketing Professional
Contact No: +92 (322)414-3193, 0321 6826918
D.O.B: 13th March 1984
Sales& marketing professional with a wealth of experience in sales, marketing, import, procurement & customer relationship
spanning over 10 years. Multidimensional exposure to domains like sales management, procurement & sourcing,
international import and administration. Employing customer centric approach, committed to customer satisfaction,
business development, designing and implementing aggressive sales strategies for exploring new business opportunities and
developing profitable streams of revenues in challenging market environment
Specialized in Preparation of Call Flows, Processes, Development of Resources, Call Evaluation,
Preparing Information Notes for Customer Care Staff, Gathering Training Need Analysis.
Expert in new business plan implementation, and re-launching of the business.
Expert in strategy / analytics for current running operations / business.
Work experience of more than 14 years, in different roles gives me a plus to handle any situation during the duties and JD’s.
2. Worked As: Supervisor Quality Assurance & Standardization Training (Aug-11 to July-12)
Area of Responsibilities:
Measuring CS division’s Quality of Recorded calls, Ticket Creation/Handling and Correspondence through provided
Coaching and mentoring of allocated team members to policies and procedures.
Ensuring Quality of service through individual feedback to CS team members.
Meeting daily targets assigned by Quality Assurance Manager.
Close Coordination with Managers, Supervisors and Coordinators regarding allocated team member’s performance.
Achievement / Certification / Trainings:
Awarded 5 times for the outstanding performance as Best Floor Supervisor of the Month.
Certificate of Participation in Training of ‘Impression Management’ 1-Day Experience facilitated by Navitus (Pvt) Ltd.
Member of launch& Re-launch team - Wateen Telecom, World's Largest WiMAX Network in Pakistan
Participated in the Trainings of “Passion Test” By Naila Bhatti, “Customer Service Excellence” by Zeeshan Hassan,
“Communicate Skills” by Mian Amer Ghani & “Goal Setting” by Zeeshan Lakhpathy
Innovator of OTBT (Out of the box thinking) and was leading the project with Operation Manager.
Worked on Self Troubleshooting Tutorials / Instructional Manual project for Wateen Customers.
Cyber Internet Services (Pvt) Ltd, Lahore, Pakistan
Worked as “Customer Care /Sales Executive”,November 2006 - Jan 2008
Being a Customer Care Executive do Telemarketing and Visits to client for giving information and sale internet packages
(Dialup, DSL) and other products of ISP (Web Hosting, Web2Fax). Awarded for the outstanding performance as Customer Care
Executive in December 2006 (Dawn Life Style Exhibition)
Responsible for taking incoming calls.
Handling Customer queries and complains.
Convey Walk inn customers for package plans and rates.
Convey Telephonic customers for package plans and rates (Set appointments for sales)
__________________________ ________PROFESSIONAL QUALIFICATION_______________ ___________________
Allama Iqbal Open University, Lahore, 2009
Master in Business Administration (Sales &Marketing)
The University of Punjab, Lahore, 2006
Bachelor in Arts (2nd Div)
Gov’t College University Lahore, 2002
F.Sc (Pre-Engr) (Score A Grade, 73%)
Federal Gov’t Boys High School No 2, Multan Cantt, 2000
Matric (Science) (Score A + Grade, 84%)
Network Plus (Certification for Network Basics) 2008 Peak Solutions College Lower Mall Campus Lahore
CCNA (Course Studied) 2010 Corvit Lahore Pakistan
House # 687, Upper Portion, Nargis Block, Allama Iqbal Town, Lahore, Pakistan