1. LISTEN TO OUR CUSTOMER
MCVP CUSTOMER EXPERIENCE

2. STILL YOU REMEMBER
SESSION OF CUSTOMER
EXPERIENCE REVIEW?

4. TOP MAIN ISSUES OF QUALITY
AIESEC INDONESIA
Fast Respond
Information Centre
51%
39%
31%
35%
45%
39%
Information about requirements
Clear information about visa application
Response time of AIESEC Indonesia
Passive Promoters
37%
51%
43%
20%
14%
39%
Information about requirements
Clear information about visa application
Response time of AIESEC Indonesia
Passive Promoters
Incoming
Outgoing
How can We IMPROVE
our process?
What is the
BOTTLENECK in your
entity and how to
SOLVE it?

5. TOP MAIN ISSUES OF QUALITY
AIESEC INDONESIA
Execution of the JD
TN is not having clear
and exact timeline
How can We IMPROVE
our process?
What is the
BOTTLENECK in your
entity and how to
SOLVE it?
26%
36%
33%
33%
34%
31%
34%
38%
43%
47%
53%
60%
Transportation between kost and
office/organization
Social activities
Communication between you and the
management
Team work
Safety of the office / organization
surroundings
Colleagues
How positive or negative are you concerning the following
aspects of the working atmosphere of your [GIP/ GCDP]?
Positive
Transportation between host stay and working
place

6. TOP MAIN ISSUES OF QUALITY
AIESEC INDONESIA
Host Family
How can We IMPROVE
our process?
What is the
BOTTLENECK in your
entity and how to
SOLVE it?
26%
36%
33%
33%
34%
31%
34%
38%
43%
47%
53%
60%
Transportation between kost and
office/organization
Social activities
Communication between you and the
management
Team work
Safety of the office / organization
surroundings
Colleagues
How positive or negative are you concerning the following
aspects of the working atmosphere of your [GIP/ GCDP]?
Positive
Insurance (is) obligated

7. TOP MAIN ISSUES OF QUALITY
AIESEC INDONESIA
Role of Buddy
How can We IMPROVE our process?
What is the BOTTLENECK in your entity
and how to SOLVE it?
How we see trainee as network
Engagement activities to
maximize learning
24%
36%
29%
36%
60%
54%
29%
42%
42%
42%
58%
58%
22%
34%
25%
34%
60%
52%
Improved hard skills
Useful network
opportunities
Training on the job
Variety in work
Improved soft skills
Satisfactory level of
responsibilities
To what extend did/do your
[GIP/ GCDP] TN give you ….? To
a large extend
GCDP GIP Total

10. WRITE DOWN YOUR
BIGGEST BOTTLENECK ON
THE WALL OF EXPERIENCE
DELIVERY

11. WRITE DOWN YOUR GCP
IN YOUR LC RELATED TO
THE ISSUE

12. CONSOLIDATE WITH YOUR
LC TO FIND A NEW
INITIATIVE TO SOLVE THE
BOTTLENECK