18. Matrix
1
Awareness
Knowledge
Liking
Preference
Convic-on
Loyal
Need
(NEW)
Brand
Promise
(BIG)
PRODUK
Tangible
BRAND
Intangible
Proof
Call
to
acHon
5/15/12
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18
19. Matrix
1
Awareness
Knowledge
Liking
Preference
Convic-on
Loyal
Need
(NEW)
Brand
Promise
(BIG)
Proof
Call
to
acHon
5/15/12
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dilindungi
Undang-‐Undang
19
20. Matrix
2
Personal
Family
Face
to
Reference
Social
Sub
Na-on
face
group
Class
Na-on
Ini-ator
Influencer
Decider
User
Buyer
5/15/12
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20
21. Hierarchy of Need
Exist
Esteem
Social
Secure
Physical
5/15/12
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21
22. Matrix
1
Awareness
Knowledge
Liking
Preference
Convic-on
Loyal
Need
(NEW)
Brand
Physical
Secure
Esteem
Social
Exist
Promise
(BIG)
Proof
Call
to
acHon
5/15/12
Hak
Cipta
dilindungi
Undang-‐Undang
22
23. Consumers
today
Geography
Urban,
sub
urban,
rural
Demography
Pria/wanita,
Usia,
Pendidikan,
Pekerjaan,
Family
size
Psychograph
Layman
vs
expert
Loner
vs
gregarious
Behaviors
Usage
rate
:
Light,
Medium,
Heavy
Media
habit
:
TradiHonal
vs
Digital
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24. Consumers
today
Passive
Media
Ac-ve
Media
One
way
communica5ons
Two
ways
communica5ons
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