1. ASHOK KUMAR PANDEY
JOB OBJECTIVE
Middle to Senior Level position in Strategy Planning,Sales and Marketing,Operation,and New project
development with leading Organisation in the Banking,Insurance,Telecom,Bpo,Retail Sector.
PROFESSIONAL PROFILE
A Professional with 11 years of rich experience in Strategy Planning, Business Development,
Operation Management, Key Account Management, Customer Relationship Management and
Sales and Marketing in diverse industries. A keen Planner with Proven abilities in devising strategies
to augment business, streamline process and network for business excellence. Verifiable year and year
success in achieving revenue and business growth objectives in highly competitive environments. Highly
successful in building relations with upper level decision makers, seizing control of critical problem
areas and delivering on client commitments. Excellent Interpersonal , communication and
organizational skills with proven abilities leading motivated teams towards achieving organizational
goals.
AREA OF EXPERTISE
Strategy Planning Relationship Management Operation Management
Team Management Channel Management Process Audit
Resource Management Service Quality Management Branding
Business Development Key Account Management Sales Management
PROFESSIONAL ASSIGMENTS
CONVERGENT November 2008 – Till Date as BUSINESS HEAD (Geographical Area
SERVICE of Operation –Bihar,Jharkhand & West Bengal)
MANAGEMENT Steering initiatives towards achievement of organizational goals.
PVT. LTD Responsibility pertain to Strategy Planning, Business Development,
(AN ORGANIS ATION Client Relationship Management, Receivable Management, Operation
FOR RISK
Management, Process Development and Sales & Marketing.
MANAGEMENT ,DATA
& DOCUMENT
 Running the operation with 23 net margin on Activity And Turnover.
MANAGEMENT, CAF  Accomplished Revenue Growth of Over 120% in Fy 2011-12 V/s Fy
MANAGEMENT, 2011-10,and 400% in FY 2010-11 V/s FY 2009-10
CLAIM  Business Development -Added 10Clients (5 Telecom & 5 Banking &
MANAGEMENT, Non Banking Finance Company)
SERVICE QUALITY  Increased Branch Network Size( Pan Bihar & Jharkhand)
MANAGEMENT FOR
 Monitoring the CAF processing for approx 15000 within TAT
BANKING,
INSURANCE,
Per/Day. and Risk and Fraud Management Cases for Banking and
TELECOM SECTOR) NBFC Client.
 Certificate of Appreciation and Association from MTS, STEL,ICICI
BANK and Axis bank in terms of Service quality, TAT,SLA.
 Ranked No.1 Individual Credit Risk Agency of india for LIC HOME
Finance Ltd.
 Managing a team of 2 Sr. Managers, 12 Middle and Jr. Level Mangers, 4
Sr.Executive,6 Process Supervisors, 40 Backend operation Executive
and 175 Field executive across both states in terms of Service delivery,
process, annual reviews, rewards, and hiring.
CONT.

2. VISHAL RETAIL
LTD(VISHAL November -2007 to November 2008 As Area Manager-Bihar &
MEGA MART) Jharkhand & Orissa (Operations, Customer Service and Sales)
 Responsible for Growth and Profitability (8 Branch with 275000 Sq.
Ft. Space)
 New Projects Development and Expanding Market Reach (4New
Location)
 Implementation of SOP (Standard Operating Plan for store Operation)
in store’s
 Audit of Region’s Stores on Monthly Basis (Financial and
Operational)
 One point contact for ZO/HO and all Departments Heads.
 Put in place systems and processes to achieve customer centricity &
customer delight And Measure it on an ongoing basis.
 Assist in formulation of Budget, Marketing Plan at the State level
 Ensure compliance with regulatory agency guidelines and standards.
 Prepare summary, present facts and offers opinion based on the facts
concerning to customer feedback
 Conceptualize develop and manage in-store and back-office customer
service operations.
 Define Inventory Mix and ROL and Analyze & Categorize the slow &
fast moving goods, Discount and offer goods.
 Ensure the Store Managers understand and institute levels of SOP,
Customer service& Sales, and quality of service consistent with stated
goals.
 Implement and maintain an effective quality assurance program
 Select, acquire, train and upgrade the team Members in new
technologies and processes of Store Operation and Sales( Team Size –
Approx-400).
Onicra Credit .April 2007 –Oct. 2007 as State Head – Bihar, Jharkhand & Orissa
Rating Agency of
 Responsible for entire region’s Growth and Profitability (Business
India. ( An grows by 600% )
Organisation for Risk  Increased profitability from 2% to 26 % of total Business Volume.
Management, Data &  Business Development and Key Account Management for Region(
Document Added 16 new clients)
Management, CAF  Operation Management( Increased Application Form processing from
500 to 8000 within TAT
Management , Claim
 Network expansion (Increased Branch Network Size from 3 Branches
Management. Service to 14 Branches.)
Quality Management.  Human Resource Management of 30 On Roll Employees and 275-300
For Telecom and Outsource Team Members in terms of Service delivery, process, annual
Financial Sector) reviews, rewards, and hiring,
 Planning processes to Maintain Service deadlines and TAT
From June 2006 to March 2007 As Financial Planning Manager Patna
Branch
HSBC Mutual Fund, Insurance, Liability
 In-house one point contact for HNI customers, ensuring smooth
functioning of their requirements from the teller and all the customer
service desks.

3.  Sales of all Wealth Management Products (Life Insurance, Mutual
Fund, PMS, FD etc.)
 Developed and implemented strategies for enhancing branch book size
and profitability
 Developed business through Marketing plans for the branch with the
combination of branch sales team.
 Increased book size from nil to 15 cr. With the team took branch to
No. 1 position in the east zone on several growth parameters
 Responsible to deliver sales volume and achieve other sales objective in
terms of reach and visibility of the bank.
Key Achievement
 5th Rank in all India in SIP contest (Nov 2006 to Till 10th Jan.2007)
 Rank-1 for 5 months in Eastern India – FPM Channel
From April-2005. To May 2006 As Manager –Sales & Relationship. (South
CENTURION
Delhi & Noida)
BANK OF PUNJAB
LTD . Mutual Fund, Insurance, Liability
 Team Management 18 Relationship Officer
 Achieved product and segment wise targets with respect to Fee income
and business volume (CASA, Mutual Fund, Insurance - Life &
General)
 Developed and implemented strategies for enhancing branch book size
and profitability
 Driving sales initiatives with overall branch responsibilities with key
focus on organizational objectives
 Developed business through Marketing plans for the branches with the
combination of direct sales team and the branch sales team
 Instrumental in sourcing Government, Cooperative Banks and
Institutional A/Cs
 Managed a large direct and indirect sales and distribution team
 Responsible to deliver sales volume and achieve other sales objective in
terms of reach and visibility of the bank
From July 2001 to March 2005 Manager- Sales & Relationship
(Dhanbad,Ranchi,Jamshedpur)
IDBI BANK LTD
Liability, Mutual Fund, Insurance,
 Sales Team Management (Average Team Size -65 Sales Officers)
 Branch top end current account and CDP (cash delivery and pick-up)
coordinator.
 Planning and Implementing of Marketing, Sales and Promotional Plan
.
 Relationship manager for all the top end current account customers
with the responsibility of increasing the book size.
 Handled Merchant Business Acquisition, Loan against receivables and
cross selling it to the current account customers
 Monitor & Ensure Standard Service Delivery levels in the branch
 Introduced formal and on the job training and clear performance
matrix for sales personnel

4.  Conducted Market Research, monitored competitor activities and
devised effective counter measures
Key Achievement
 All India toppers in terms of new account opened in the month of
Dec-2004 To March- 2005. - Dhanbad Branch
 All India 2nd place in terms of numbers of saving account opened.
(Bhilai Branch).& 3rd place in terms of current account (Ranchi
Branch)
 All India 1st place in terms of new current account opened.(B-category
Branch) in the month of Nov-2003, April & May 2004-Jamshedpur
Branch)
 Certificate of appreciation (Best sales performer) From CEO
 Winner of sell to win contest in the month of
August,October,November,December 2002 in over all east zone
PROFESSIONAL EDUCATION
Pursuing PGCBM From XLRI ,Jamshedpur
Advanced Program In Strategic Management - IIM, Calcutta(Sr.Management Program)
Customer Relationship Management - MDI, Gurgaon(Executive Development Program)
PGD in Sales & Marketing from AIIMAS, Chennai
Bachelor of Business Management from College of Management Studies-GITAM.
Additional Qualification
Certified Investment Advisor (AMFI- Mutual Fund Advisor module)
IRDA (Life Insurance)
Membership
Life Membership of Indian Institute Of Banking and Finance
Alumni of IIM Calcutta
PERSONAL PROFILE
Father’s Name : Dr. Bijay Kr. Pandey
Mother’s Name : Mrs. Chandrkanti Pandey
Date of Birth : 02-01-1981
Martial Status : Single
Nationality : Indian
Religion : Hindu
Date :
Place :
Ashok Pandey
102,Brindavan Kunj,Exhibition Road,Patna,Bihar - 800001. Mobile- 9097777727/9334385967
Email – ask.ashok@hotmail.com