1. Alaa eldeen sulaiman
Mobile: +971, 50, 1555525
+971, 56, 5776555
E-Mail: alaa.radi21@yahoo.com
CAREER OBJECTIVE
A highly motivated professional seeking a challenging and a rewarding career where my functional
expertise, conceptual and analytical skills would be utilized productively. I am looking forward to
join a progressive organization that offers career growth.
PROFILE
I am a professional in the field of Customer service as well as a technical support executive. Being
pro-active, I firmly believe in the role an individual plays in bringing up a positive contribution in
the overall performances of business. I take pride, above all, in my commitments to quality and
work for ethics among other attributes and I am keen on associating with a company, which is
dynamic, progressive and quality driven. I am as well skilled at building strong team environments
and developing open communication.
Professional Experience
Free lancer realestate since 2014
Al Hanoo Real Estate company ( Sharjah ) Sep 2013 – Aug 2014
Team Leader
• Duties include managing the sale agents.
• Achieving sales target (Real Estate).
• Also conducted cross-selling transactions.
• Always able to develop a rapport with the clients and venders and maintain through the
constant delivery of the service above their expectations.
• Winning new business via field sales leads, warm calls, cold calls and current business
campaigns – for you and your team!
• Assist with recruitment and team selection.
• Manage team conflicts so that problems are resolved constructively
• Update and Maintain sales leads daily

2. • Provide customers with product knowledge, service information and relevant, therefore they
increase their awareness of the products and services, so they promote their usage.
• Setting the system of the Telesales Department such as Creating The Telesales Script which
is used by Agents
• Training new team members in their first inductions (policy, sales technique and Customer
services).
• Create and exploit opportunities to promote and sell a portfolio of Products and services that
meets the needs of existing and Prospective customers to achieve the assigned sales
objectives Standards
United Arab Bank (UAB) (Jan 2012 – Aug 2013)
Sales & Customer Service Officer
• To please the customer with a hospitable approach in helping them with their queries, and
generate revenue for the organization. This can be done by acquiring excellent
communication skills and product knowledge.
• To retain the existing customers by building rapport and providing customer satisfaction.
• To attract potential clients by displaying and selling the products and services offered by the
organization. This needs effective salesmanship and building a genuine rapport with the
potential clients.
• To maintain proper records of all the transactions/sales/complaints/orders/cancellations that
have taken place, and to ensure a proper follow-up as and when required.
• To listen to the consumer query with patience and not to assume the problem yourself.
• To provide timely solutions of the customer queries, and ensure that the problem does not
occur again.
• To direct the customer to the right person in-charge (a supervisor or manager), if handling the
query is beyond your authority, so that the solution is attained immediately.
• To keep the organizational data and consumer information confidential.
• To handle workload and customer queries with patience and empathy, and to not let work
pressure reflect on the way you deal with the clients.
Emirates NBD (Jan 2010 - Sep 2010)
Senior sales Executive,
• Good knowledge of variance projects in the market.
• Handling customer complains, resolve complex issues and analyze root cause.
• Handling a real estate agencies & having a very good relation with main market developers
for further finance.
• Handling Dubai police & police college (Dubai).
• Handling Bank VIP customer looking for mortgage.

3. Al Hilal Bank (Jun2008 – Dec2009)
Mortgage Advisor,
Auto finance Advisor,
• Apply various sales techniques to achieve sales targets
• Work with the Product Managers to drive product specific marketing activities
• Management skills in all kind of customer situations
• Consistency on providing the best level of service and help
• Develop excellent working relationship with customer and Business Managers
• Assisted to customers to solve any related issues
• Having a cooperative approach for getting things done.
• Meeting and exceeding customer expectations through quick responses to all customer
related queries including follow up till resolution as well as immediate implementation of
customer feedback.
• Maintaining customer satisfaction and relations at all tiers
• Servicing the customer needs/requirement in liaison with set guidelines/ quality process/
Integrity/ company policy/ product policy etc.
• End to End follow up and resolution of customer’s request/service and ensuring case
closure/customer satisfaction/periodical follow up with other departments and regularly
updating the customer while case in progress.
• Participate in special projects as needed and perform other duties as assigned.
• Problem resolution, innovation and team player.
-Emirates Bank (Dec2005 – Jun2008)
Acting Assist T/L (Auto finance)
• Management skills in all kind of customer situations.
• Maintaining customer satisfaction and relations at all tiers
• Apply various sales techniques to achieve sales targets
• To attract potential clients by displaying and selling the products and services offered by the
organization. This needs effective salesmanship and building a genuine rapport with the
potential clients.
• Problem resolution, innovation and team player.
• Having a cooperative approach for getting things done

4. Personal Information
Gender : Male
Nationality : Palestinian
Holding UAE Driving License & Own Car
Languages
Arabic: Native language.
English: Fluent, with excellent command in writing and reading.
Education
High school 1996/ 1997 Ajman
Specific Knowledge And Skills:
• MS Office application (MS Word and MS Excel), With Excellent Internet Research skills
• Basics of banking business
• Ability to work with highly matrixed organizational environment
• Service oriented, hardworking, independent
• Willing to take on new and varied tasks and can handle changing priorities
• With sensible public relations attitude and detailed-oriented
• Excellent in English oral and written communication

5. References provided upon request

6. References provided upon request