1. TOTAL POLICING
History
COP GEAR
We spend a day with
the classic car fleet
Public promise
VICTIM CARE
Are we delivering a better
service to victims of crime?
OCTOBER/NOVEMBER2013
thejob
THE MAGAZINE FOR LONDON’S FINEST
New agreements with the Border Force
mean we’re truly working on the same team
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job
01 Cover V3 The Job68.indd 1 24/09/2013 11:35
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4. 4 OCT/NOV 2013 | THE JOB MAGAZINE
137 new Special Constables attended
The Peel Centre in August for one
of the largest attestation ceremonies
the Met has held since the end of the
Second World War.
Two years at the helm
Sir Bernard Hogan-Howe marked two
years as Met Commissioner on 26
September. His vision of Total Policing
continues to be rolled out across the Met.
EXISTING
OFFICERS AND
transferees will
continue to receive
subsidised travel for
another four years
when the current
ATOC contract ends
in March 2014. But
the scheme will not
be open to new
constable recruits and is still not available to Met staff.
“We still have to hit the savings targets we’ve been
set but recognise the importance that officers place on
subsidised travel, particularly at a time of rising costs of
living and changes to terms and conditions,” says Robin
Wilkinson, HR Director. “The amount the Met pays for the
contract cannot increase, so while we’ll try to keep the
cost to officers as low as possible in 2014/15, we do expect
it to increase gradually year on year. But whatever the
cost, it will be significantly less than what many people
have to pay for their season ticket.
“The costs can’t be finalised until contract negotiations
are complete. We also have to understand the tax
implications of the scheme for individuals, specifically the
split between personal versus business travel. This might
influence the contribution an officer has to make, or incur
a taxable benefit, so clearly we need to understand this.
We don’t want to negotiate a great travel scheme and
then find that there are unforeseen tax implications.”
Q To provide input on the discussions with HRMC on the
tax situation look out for the travel survey that will be
issued shortly.
ATOCTO
CONTINUE,BUT
WITHSOME
CHANGES
Shutterstock
04-05 News The Job68.indd 4 18/09/2013 06:12
5. UPDATE 5
1.5 million pounds has been saved
because the Met Volunteer VIIDO Unit
completed 500 investigations in the past
year. It provides playable footage and
court “story discs” for all manner of crimes.
Wheelie good news
A record number of people have taken
part in the Met’s Exchanging Places bike
education programme, with the 10,000th
person receiving a free bike recently.
New ‘Lite’ tool creates basic
CAD messages
A NEW WEB-BASED tool named CAD Lite is now
available, allowing anyone with a Foundation account
to create basic CAD messages from their terminal.
It is primarily aimed at Response Team Officers or
CJU staff, but can be used by anyone without any
formal CAD training. It reduces the demand placed on
Central Command Centre (CCC) by calling 133.
Currently a CAD can only be made for:
Q An arrest enquiry
Q A bail enquiry
Q CCTV evidence to be viewed/seized
Q Court warnings
Q A missing persons debrief.
Please allow an Officer to call:
Q Section 18 search
Q Warrant execution.
The CAD will automatically be graded with an ‘S’
response for review in terms of deployment priority
by the CCC Controller. When you open CAD Lite from
Web Based Tools, your warrant or pay number will be
recorded on the CAD created.
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THE COLLEGE OF Policing is hosting a conference
on two separate dates to explain what it’s all about.
The one-day events in October are free to attend
and are open to all ranks. The first will be in Ryton,
near Coventry, on 16 October, and then repeated at
Bramshill, Hampshire on 24 October. Attendees will
learn what the college does and get the chance to
provide feedback.
Meet the College of Policing
To register, please email events@college.pnn.
police.uk. Accommodation available the night
before, if required.
Ô
04-05 News The Job68.indd 5 18/09/2013 06:12
6. 6 OCT/NOV 2013 | THE JOB MAGAZINE
MET
TIMES
A bit of history and some lighter news
from around the Met...
Historical Car Collection
Tucked away next to the now-
closed Hampton Police Station is a
real Aladdin's Cave. A rolling gate
opens to reveal the Met’s first built
traffic garage. It’s the ideal home
for the Met’s collection of vintage
vehicles, all parked in a workshop
on the first level. This is a car lover’s
paradise, with classic road signs
splayed across the wall and the smells
of exhaust and oil hanging in the air.
“The vehicles here are maintained
by a small team of officers, ex-
officers and volunteers,” explains
Detective Constable Rob Hill of the
local Road Death Investigation Unit.
He refers to the oldest car in the
collection, the Wolseley 18/85, which
came into service in 1948. Retired
traffic officer John Dorsett has led an
incredible restoration on it, with an
interior that’s like new, fresh chrome
and a finish that makes this glorious
vehicle look like it has rolled off the
assembly line.
“When it’s ready, this will probably
be used for a lot of special occasions,
like weddings,” says DC Hill.
Many of the cars in the collection
are used for special events, like
weddings. The heavily armoured 1973
Rover P6 – once Margaret Thatcher’s
protection car, and used in The Iron
Lady movie – recently made a trip to
1948
Wolseley 18/85
1970
Morris Minor 1000 Panda
06-08 HIstory V2 The Job68.indd 6 18/09/2013 20:05
7. MET TIMES 7
the New Forest for a traffic officer’s
funeral.
The vehicles can be booked by
police officers and staff for private
use for a reasonable fee, and DC Hill
arrived at his own wedding in the
1970 Morris Minor 1000 Panda Car.
It could once reach a top speed of
76 mph. In its heyday, it was used as
a supervisor’s car to check on local
beat patrols – far removed from
the days of grip and pace centres.
Its younger brother, the 1973 Austin
1100 MKII Panda, was used in a
1973
Austin 1100 MKII Panda
1973
Rover P6
1976
Triumph 2500 PI
The vehicles here are
maintained by officers,
ex-officers and
volunteers
Crimewatch reconstruction
of a newsagent's murder in
Sutton in 1976.
Another car in the collection is a
1983 Rover SD1, believed to be the
last surviving traffic car of its kind.
With its powerful V8 engine it once
patrolled the motorways and fast
roads around Greater London.
Sitting rather forlornly at the back
of the garage is an undriveable 1976
Triumph 2500. Known as the Mickey
Mouse car for its twin mounted
spotlights, these had a poor
performance record, often destroying
their own petrol injection systems.
The collection has half a dozen
motorbikes, including the lead one
used in Princess Diana's funeral.
06-08 HIstory The Job68.indd 7 18/09/2013 07:00
8. 8 OCT/NOV 2013 | THE JOB MAGAZINE
Historical Car Collection
1979
Land Rover 109 Defender
1983
Rover SD1 V8 SE Automatic
2013
Volvo ANPR Traffic Care
Liver and let live
It wasn’t long ago that the Met actually helped
with blood runs and transferring live organs for
quick transplant. But in 1987, one of these deliveries
became one of the most famous in Met history.
Known as the Met Liver Run, the officers had just
over 30 minutes to drive a liver to Cromwell Hospital
27 miles away. There, patient Aliza Hillel, who had
been rejecting her recently replaced liver, was
waiting in surgery.
Problems dogged the effort from the beginning.
Fog had delayed the plane that was flying it to
Stansted Airport, leaving very little time to get it to
the hospital.
The Met’s chopper was grounded after almost
crashing from technical failure days before. So it was
left to two Met cars to make the journey. The route
would take them across London on a busy Friday
afternoon.
PC William McIntyre drove the lead car that was
carrying the liver, with PC Graham Fordham as his
co-driver. Behind them, PC Les Crossland drove the
back-up car, which included a video camera, with
PC Steve McCabe. The Met officers accepted the
specially packaged liver from an Essex Police
car that had driven it 12 miles from Stansted to
Junction 7 on the M11.
Through the amazing coordination of Met
resources, other officers cleared the roads ahead so
the drivers could speed through places like The City,
Embankment, Trafalgar Square, The Mall, Hyde Park
Corner and The Cromwell Road.
They made it to the hospital with just five
minutes to spare, and in the end Ms Hillel survived.
Welcome the vehicles of 2013
The marked cars and vans in the new fleet have…
A slimline, high-intensity LED light bar that
improves visibility and fuel efficiency
The latest reflective fluorescent materials in
Battenburg-patterned livery
Force radio with timed and momentary
hands-free facilities
A data recorder that monitors the vehicle’s motion
and uses GPS to provide detailed information when
a vehicle-related incident occurs
On the traffic cars, station vans and area cars,
mobile data terminals which are interfaced with the
ANPR system to direct all information through a
single screen and keyboard for ergonomic working
and to minimise information overload on the driver
Mobile data terminals that provide vehicle
location, CAD information, mapping and access to
various intelligence databases
A central control unit to manage power-sharing
across the police equipment to ensure the load on
the vehicle battery is minimised, where possible
A run-lock system which allows the vehicle to be
secured with the engine running, where necessary.
In addition…
Incident response vehicles have a separate gateway
radio to relay communications from hand-held radios
through the vehicle into the Airwave network when
in areas of poor coverage. The gateway system is
guided through voice instruction.
Station van
The detention area minimises opportunities for injury
and self-harm and gives a good view of the detainee.
The new fleet includes
(approx)
Q 450 Incident
Response Vehicles
Q 16 Traffic 4x4s
Q 90 Station Vans
Q 60 Area Cars
Q 90 Traffic Cars
AllisterThorpe,GettyImages
06-08 HIstory V2 The Job68.indd 8 19/09/2013 19:56
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PCU_Big&Small_WGC_A5.indd 1 15/07/2013 10:36
10. 10 OCT/NOV 2013 | THE JOB MAGAZINE
A few facts about
our airport team...
SO18: FROM EAST TO WEST
Did you know that SO18
covers London City and
Heathrow Airport?
SMILE FOR THE CAMERA!
Our officers can access 4,500 CCTV
cameras around Heathrow and have the
biggest ANPR presence in the Met.
UP AND
AWAY!
There's a lot you might not know about our
Aviation Security Command, and new changes at
the border mean better policing for everyone...
From many of
London’s western
suburbs you can see
the lights of planes coming
in to land at Heathrow. They
originate from around the
globe – 180 destinations
across 80 countries.
Considering that each one
could contain between 100
and 500 passengers, it’s
amazing to fathom the
number of people who travel
through Heathrow every day
– 191,000 on average.
With a fixed population of
tens of thousands, local
businesses, miles of roads,
infrastructure and buildings
of all sizes spread over a
12 sq km area, the
airport is a unique policing
environment requiring a
diverse range of activities.
The wider remit for
Heathrow – and London City
Airport – is the responsibility
of SO18. This is a remit that
has changed from not just
solely a protective security
operation, but one that consists
of regular reactive and
proactive work, ever-
sophisticated methods of
detection and, more important
than ever, new partnership
arrangements that will make
UK border security stronger
than ever. The new structure
of the Met recognises that
crime doesn’t respect borders.
SO18’s territory is no different
– criminality in this
environment can have a
national and international
dimension.
A first for border policing
Last month, for the first time,
SO18 and the Border Force
pooled resources to create the
new ‘Heathrow Joint Policing
Team’. It gives our officers joint
powers to deal with crime that
affects the airport, London
and the UK.
“It is the Government’s desire
to police the border differently
to how we have in the past,”
says Detective Chief Inspector
Ravern Stevens.
“Over the past two years we
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10-14 Heathrow Cops V3 The Job68.indd 10 24/09/2013 11:36
11. SO18 11
70
NEW TRICKS
A successful operation against taxi touts
recently featured BME officers dressed
in Ethiopian garb posing as tourists.
SO15 CLOSE AT HAND
Our Counter-Terrorism branch also has
a presence at Heathrow, conducting daily
work to keep the public safe.
million people
pass through
Heathrow Airport
every year.
tackle threats from organised
crime and terrorism and
to promote public confidence
at the border.” Met officers
will now enhance their
presence “airside”– basically
anywhere beyond the airport
security checkpoints,
including outside the
terminals – with Border
Force colleagues.
Among their many duties,
they’ll search planes
suspected of carrying illegal
items and inspect freight
that’s trucked in for flight.
They’ll target sophisticated
gangs of thieves and people
working at the airport who
commit crime, help
criminals, or both.
“Our two agencies will
share information through
access to respective
intelligence databases and be
directed through a joint
It is the Government's
desire to police the
border differently
to how we have in
the past
have pioneered activity that has
fostered closer collaboration
with the Border Force and other
law enforcement agencies at
the border, both at an
operational and intelligence
sharing level. This new unit is
part of that continued drive to
For the first time, SO18
officers now work
airside on the same
teams as Border
Force personnel
NEW 10-14 Heathrow Cops V2 The Job68.indd 11 20/09/2013 14:32
12. 12 OCT/NOV 2013 | THE JOB MAGAZINE
tasking process. This new
team will provide a platform
for our officers to exchange
skills,” says Acting Detective
Inspector Sean Channing of
the CID.
So, what does SO18 do?
Based at one of our newest
police stations, Polar Park,
complete with its own
command and control facility
and 30-cell custody suite, our
Aviation Security Command
has a large and constant
presence at Heathrow and
London City airports.
As one might expect, the
command runs a massive daily
operation to protect the people
and property at both airports.
Uniformed officers provide
reassurance, carry out security
The Safer Airport
Team builds
valuable ties with
airport staff
Staff check
luggage to
intercept drugs,
stolen goods and
other items
My officers have
the knowledge,
understanding
and experience
of the airport to
support the
wider Met
patrols and handle extraditions
and VIP movements through
the airport. If a passenger on a
flight manifest is flagged up as
having an outstanding
warrant, then they will be
arrested on arrival.
There is also a traffic unit
whose officers are trained in
road collision investigation
and traffic law enforcement,
but who also assist at the scene
of aircraft incidents. They are
responsible for policing the
roads around the airport and
in front of the terminals. There
are also specialist Cargo
officers who routinely monitor
and inspect firearm
movements and engage Cargo
community business leads.
Armed officers provide a
key component to protective
security operations with
patrolling Authorised Firearms
Officers and dedicated Armed
Response Vehicles.
Much like a Safer
Neighbourhood team, SO18’s
Safer Airport Team is there to
win the hearts and minds of an
estimated 160,000 people
working on the airports’
property every day. It’s not
always easy, and as with any
large community, there will
always be some who don’t want
to help the police. But, for the
most part, they strike up
important relationships with
the employees and businesses
on the property, which adds to
the overall intelligence picture.
Information is also obtained
through regular contact with
aviation enthusiasts, achieved
through dialogue during
meetings and newsletters.
“This important relationship
10-14 Heathrow Cops V2 The Job68.indd 12 19/09/2013 20:08
13. SO18 13
BASS training
SO18 officers
receive training in
the Behavioural
Assessment Screening
System, which helps
spot a potential
criminal in a crowd
by scrutinising
their actions.
WHEELS UP
The Met handles any
crime that takes place
on a plane en route to
Heathrow, even if it has
just left the ground in
Dubai, for example.
Freight is trucked
to Heathrow from
Europe and flown
out on passenger
planes...
...so SO18 and
the Border Force
keep a close eye
on what's going in
and out
has unique CID functions, such
as stowaway investigations
and contractual fraud.
“Detecting ‘in-flight’
offences requires a swift and
robust approach in order to
capture best evidence from
transient staff and passengers;
I have a great team of
committed investigators who
have one chance to get a lot of
things right,” says Detective
Inspector Philip Davies. The
list of proactive operations it
has been involved in over the
past 18 months alone is a long
one, showing a sustained effort
against crime at the airports
that can have a residual effect
on London’s neighbourhoods.
Crime that affects airports
isn’t insular. Phones stolen
off borough streets are often
packed into cargo crates or
luggage and placed on an
airplane to be sold abroad.
Some of the illegal minicabs
being sought by our Safer
Transport Team’s Cab
Enforcement Unit in the
evenings can sometimes be
found trying to ply their
is a good source of Intel,”
says Martin Hendy,
Operations Superintendent.
What you don’t know
SO18 is also very active behind
the scenes. Assisting SO15 in
counter-terrorism operations is
just part of the job.
SO18’s CID is tasked with
chasing down many of the
same criminals as any borough
investigator – thieves, criminal
gangs, fraudsters, and sexual
and violent offenders, to name
just a few. The command also
Watching all angles
SO18 officers and their colleagues
at the Border Force also keep
an eye on flight crews. Criminal
gangs have been known to
approach them in their hotels to
assist in crimes such as smuggling
because they’re not subject to the
same checks as passengers.
A few members of one crew were
recently caught with £80,000 of
undeclared cigarettes. Sometimes,
people who have been refused
immigration clearance into the
UK have later turned up as crew.
Officers are always on the lookout
for such conflicts of interest.
Airlines are fined for carrying
“deadheaded” crew members –
people who are not declared on
the manifest because they are
perhaps being flown to Heathrow
to work on another flight. Like any
international airport, crime occurs
behind the scenes and designing
dynamic and innovative responses
is a continuing, and rewarding,
challenge for the team.
NEW 10-14 Heathrow Cops V2 The Job68.indd 13 20/09/2013 14:32
14. 14 OCT/NOV 2013 | THE JOB MAGAZINE SO18
trade by day near the
terminals.
Vulnerable people, who we
might otherwise never know
about, are trafficked out for
forced marriages in other
countries, or trafficked in
to be exploited for various
reasons in the capital.
The airports are pinch
points, important places
where – with the right
preparation – many of these
crimes can be detected. For
example, officers can target
travelling sex offenders who
are travelling outside of the UK
to exploit children and other
vulnerable people.
“Collaborating with
SO18 has given us fresh
opportunities to target the
most dangerous offenders,”
says Acting Detective Inspector
Simon Giles from the Met’s
Paedophile Unit.
DCI Ravern Stevens says:
“For a variety of crimes, we
obtain flight manifests and
design ways in which to profile
targets using factors such as
travel patterns, thus allowing
us to stop them as they cross
the border. We’ve also carried
out a significant amount of
work with the Foreign Office,
the Border Force, CSU service
delivery team and NGOs like
Southall Black Sisters.
DCI Ravern
Stevens, DI Phillip
Davies and A/DI
Sean Channing
designed the
new Heathrow
Policing Unit
Together we have designed and
implemented a protocol to
identify victims of Forced
Marriages and Honour Based
Violence. Our work covers
intelligence flows, covert and
overt tactics at the border.
“It has resulted in a number
of co-ordinated, risk-based
interventions, thus providing
an enhanced service to
victims. We now seek to
share this practice with other
border locations.
“In cases of Female Genital
Mutilation we have again
worked with our partners
during joint operations
targeting flights of high risk”.
Success in these areas comes
when SO18 receives intel from
London’s communities.
“My officers have the
knowledge, understanding
and experience of the airport
to support the wider Met,”
says DCI Stevens. “I encourage
all officers to consider how
SO18 could support your local
and corporate objectives.
Please contact us for advice.”
Language skills and a
knowledge of different
cultures are vitally
important. We are
often the first and last
impression travellers
get of British policing
What does it take?
Chief Superintendent Bert
Moore, OCU Commander, tells
us what it takes to work for
SO18: “Heathrow is a complex
place to work because it is so
international. Language skills
and a knowledge of different
cultures are vitally important
here. We are often the first and
last impression that travellers get
of British policing, so we need
people who will leave them with
a favourable image.”
DavidVintiner,Shutterstock
NEW 10-14 Heathrow Cops V2 The Job68.indd 14 20/09/2013 14:32
15. BUREAUCRACY 15
Reducing
bureaucracy has
long been a focus…
UK-WIDE DRIVE
The drive to cut bureaucracy from
policing is more than a Met initiative,
it’s a nationwide government aim.
TECH SOLUTION
As mentioned in previous editions of
The Job, technology will play a big role in
reducing bureaucracy, getting us info fast.
PAVING
THE WAY
REDTAPEWe all want less bureaucracy in policing – so what are the aims
that will make sure we can do our jobs more efficiently?
Sir Ronnie Flanagan
famously likened
bureaucracy to
cholesterol, saying that there
are good and bad forms of it.
Police need to keep
records but, Sir Ronnie said
in his report on the subject:
“Where the requirement to
record becomes more
important than the quality
of the investigation, the
balance is wrong.”
Jan Berry, in her
subsequent report on
bureaucracy, used that same
quote. She pointed to
complex accountability
structures, overbearing
performance measures,
inconsistent leadership and
poor IT as just a few things
that get in the way of
efficient policing.
The national Reducing
Bureaucracy Programme
Board now exists to help
achieve government’s aim of
reducing such bureaucracy
in the police service. It
CUTTING
OCT/NOV 2013 | THE JOB MAGAZINE
builds on reports by Sir
Ronnie, Ms Berry, the HMIC
and others. Assistant
Commissioner Simon Byrne
sits on it for the Met.
The national Freeing Up
Police Time programme
aims to change the way that
front-line work is done by
ensuring that:
Q Front-line officers have
consistent implementation
of effective practice
Q Resources are used
effectively in every area,
driving out waste and
improving daily work for
front-line officers
Q Officers are helped by a
criminal justice system
that has improved working
across all partners
Q Front-line officers capture
and access the right
information, using the
right tools at the right time
Q The police response is
modern and intuitive,
improving confidence
and satisfaction.
What’s our plan so far?
In the Met, there is a strong
focus on improving
technology, with links to the
Met Info Tech and Mobility
programmes. There is also
work being done on risk
assessments across TP and
SC&O. A pilot on Camden
borough is looking at
domestic violence risk
assessments as well. Other
pieces of more longer-term
work will be revealed in
due course.
Where the
requirement to
record becomes
more important
than the quality
of the investigation
the balance is
wrong…
15 Reducing Redtape V2 The Job68.indd 15 19/09/2013 20:13
16. 16 OCT/NOV 2013 | THE JOB MAGAZINE
Here are a few key
facts and figures....
PHASED ROLLOUT
The first 16 boroughs went live with LPM
in spring 2013, and the others followed in
September the same year.
A MAJOR SHIFT
More than 2,600 officers are being
redeployed to the front line through the
new model.
LPM
GOES
LIVE
The Local Policing
Model (LPM) is
now rolled out in
all boroughs. Officers were
redeployed to beef up the
front line and put
neighbourhood policing at
the heart of the Met’s local
efforts. Other teams were
restructured to ensure that
investigations, call
handling and custody all
coped with the new way of
doing things. Deputy
Assistant Commissioner
Mark Simmons tells us how
it’s gone…
So what do you think?
It’s gone well, considering
the degree of change across
the boroughs. It’s been a lot
of hard work and a big
difference for people who
are moving into different
roles. We’re pleased, but it
doesn’t mean that there
haven’t been challenges.
What are you
pleased by?
We listened to people’s
preferences about their
16-17 Met Change Update V2 The Job68.indd 16 20/09/2013 16:06
17. MET CHANGE 17
80
FRESH FACES ON OUR TEAMS
Planners knew that the new model would
be short 1,000 officers but teams are
already receiving their newest recruits.
VICTIM SATISFACTION IMPROVES
FindouthowTotalVictimCareisworking
alongsidethenewmodeltoraiseourresults
insatisfaction,page22.
per cent of officers
got one of their
top three choices
for redeployment.
redeployments and more
than 80 per cent of them got
one of their top three
choices. After launching in
the first 16 boroughs,
we had an increase in calls
– both in emergency calls
requiring an immediate
response and those
requiring a response within
an hour. The performances
held up in all of them and
we hit our targets despite
the fact that demand had
increased.
What have been some
of the challenges?
Some of our neighbourhood
teams struggled to deliver
on all their expectations
straight away. For instance,
summer annual leave
impacted staffing levels
because people had initially
booked holiday under their
old team model. And
requirements for events like
demonstrations put stress
on the system, too.
The numbers of officers
are not yet where we need
them to be. We knew when
we started that we were
about 1,000 officers short,
but the recruitment is going
well and new officers are
arriving on borough even
earlier than we had hoped.
In the Grip and Pace
Centres, where we want an
oversight of all our resources
on duty at any one time,
we’re still working to make
processes more resilient.
How are supervisor
ratios standing up?
It’s one of the challenges
we have at the moment,
particularly around the
number of sergeants. Even
with the numbers that we
planned for, we are short
of 220 sergeants in
neighbourhood policing. We
are working towards solving
this issue through the
voluntary transfer of
sergeants to boroughs from
other OCUs and the
promotions process for
sergeants.
Does redeploying to
neighbourhood teams
cause us to lose
out on areas like
investigation?
The model was based on
demand so we could get the
best alignment of people
possible. In investigations,
part of the work was
predicated on the new crime
assessment policy, which
helps manage the workload
of detectives on boroughs so
they know what crimes
they should focus on. We’re
not seeing anyone getting
an increased workload,
they’re all managing
very well.
With victim care, are
we overpromising
things to the public?
No, because if we’re going
to fight crime successfully,
victims and witnesses
need to feel like we’re
supporting them. The
better people are treated,
the more likely they are
to support a prosecution
all the way to the end.
We’ve certainly set
ourselves some challenges
around the improvement
to services.
What have you been
hearing from
front-line people?
The overwhelming
message I get from people
has been that they
recognise that we have
to change, and that any
change programme will
need time to settle down.
I’ve been impressed with
the way that people have
been prepared to give
things a go and do the best
job they can.
16-17 Met Change Update V2 The Job68.indd 17 20/09/2013 16:08
18. 18 OCT/NOV 2013 | THE JOB MAGAZINE
Here are some good
stories to come out
of the operation...
CROYDON
Croydon officers managed to arrest
the borough’s ‘Most Wanted’ burglar,
sought for eight offences.
BROTHEL CLOSED IN EALING
Ealing officers got the necessary
permissions to close down a brothel after
residents complained about the property.
SAFER
PLACES
RESULTS
The Met’s summer drive to tackle anti-social behaviour
gets to the heart of what affects local people the most...
A lot changes in a year.
Last summer we were
up to our ears in
large-scale events – the London
2012 Olympic and Paralympic
Games and the Diamond
Jubilee, to name just a few.
“All of those things took up
a lot of our attention,” says
Commander Mak Chishty.
“So this summer we wanted
to make sure that the people
who live, work and travel in
our neighbourhoods don’t
have to tolerate anti-social
behaviour (ASB).”
18-20 Safer The Job68.indd 18 18/09/2013 07:22
19. SAFER PLACES 19
19
GOOD RESULTS FOR MERTON
Seven per cent of Merton residents are
concerned about ASB, down from 21 per
cent on last year’s public attitude survey.
BURGLARY DOWN IN WANDSWORTH
In Nantes Close, Wandsworth officers,
working with a local locksmith, have
dropped burglaries in the area to zero.
Met boroughs now
have co-located
hubs with local
council ASB teams.
Safer Places was a
coordinated operation
involving all 32 boroughs that
ran from July to September,
but will continue in spirit into
the future. It identified the
top three ASB issues in each
borough and devised promises
to tackle each over the summer
months.
“Officers in each of our
boroughs went out and, with
the help of their partners,
developed a plan that focused
on the things that mattered
most to local people,” says
Commander Chishty.
It was an appropriate way to
kick off the Local Policing
Model (LPM), which launched
in two phases over the period
and fulfils the Met’s aim to put
neighbourhoods at the heart of
its policing.
“We’re putting more people
into neighbourhoods and
putting them on at times when
our need is greatest,” says
Commander Chishty. An
inspector is now in charge of
each neighbourhood and Safer
Neighbourhoods teams can
Tackling anti-social
behaviour is about
meeting people’s
needs but it’s
also about issues that
affect neighbourhoods
overall...
Spreading the word
Commander Mak Chishty told
us that publicising local results
has been an important part
of Safer Places. Every week
each borough submitted
its top three successes from
the operation.
“We then push those stories
out to the local authorities,
who tell their employees and
neighbourhoods. It encourages
people to report more crime, and
is also a form of answerability.”
move as directed throughout
each area quickly and
effectively.
Priorities still stand
Safer Places didn’t change the
usual business of the teams
– each ward still has their
regular local priorities. The
operation just created some
specific promises around
ASB, be they nuisance,
personal or environmental.
“Tacklinganti-socialbehaviour
is about meeting people’s needs
but it’s also about issues that «
18-20 Safer The Job68.indd 19 18/09/2013 07:22
20. 20 OCT/NOV 2013 | THE JOB MAGAZINE SAFER PLACES
« affect neighbourhoods
overall,” explains Commander
Chishty. “People who peddle
drugs tend to use drugs or try to
establish an open supply market
in neighbourhoods. They are
the people causing nuisance,
problems for local people and
upsetting the environment, and
they commit petty crime.”
One borough that’s had a
great impact tackling ASB is
Brent, which has seen a 14 per
cent reduction in incidents in
the past 12 months. They
worked out strong responses to
their promises, including
putting a number of SN teams
near the Chichele Road area,
where dozens of cash-in-hand
workers wait every morning for
someone to offer them a job for
the day. There were problems in
the area, including harassing
locals, public drinking and
petty crime.
In another part of the
borough, near the iconic Ace
Café – known for attracting
motorcyclists – officers did
blitz-style operations to tackle
nuisance bikers and even got
the council to ban bikes on one
key road. The owners of the
café have worked with the
police, knowing that the
troublemakers tend to come
from outside the borough.
Part of Brent’s success,
according to Temporary Chief
Inspector Sean Lynch, has been
its ASB desk in their Grip and
Pace Centre that’s staffed by
‘Promise’ is a word
that everyone
understands from
the time they’re
young. You’re told
that you don’t break
your promises...
experienced officers and uses
Airspace software to record
incidents. The calls come in
from CCC and the local desk
calls the victim to risk assess
each and every call. This has
resulted in a 99.54 per cent
compliance rate for accurately
recording ASB incidents.
What’s next?
Commander Chishty says Met
cadets, Safer Schools officers
and neighbourhood officers
will now be visiting schools and
clubs to remind young people to
take personal responsibility.
Autumn doesn’t mean the end
of Safer Places, necessarily –
new promises will be made to
the public every two months.
“‘Promise’ is a word that
everyone understands from the
time they’re young – you’re told
that you don’t break promises,”
says Commander Chishty.
“We’re saying that we’ll keep
our promises.”
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The Job HPH Top QP Bottom Guide.indd 1 16/09/2013 11:17
22. 22 OCT/NOV 2013 | THE JOB MAGAZINE
Here is some of
the best practice
currently in use...
VICTIM CARE CARDS
Should be available at front counters and
parade rooms, etc. Give them to all victims
(except domestic violence cases).
REASSURANCE FROM OTHER TEAMS
Offer burglary victims follow-up visits
from Safer Neighbourhoods teams and do
target hardening with Volunteer Cadets.
WHAT
WORKS
Already our efforts around Total Victim Care are bearing fruit,
raising satisfaction and leading to better policing overall...
WEARE
PUTTING
VICTIMS
FIRST
Thanks to the hard
work of front-line
officers, more
Londoners are recognising that
the Met cares about victims and
is improving its service.
Now in its second year, Total
Victim Care (TVC) is improving
the service the Met provides
to victims of crime in London.
It is a key pillar of the
Commissioner’s Total Policing
framework, and is about
changing police culture and
practice to better help people at
a traumatic time in their lives.
Listening to
officers’ concerns
You told the Total Victim Care
team what was getting in the
way of quality service, and they
listened. Many of you just
haven’t had the time to provide
the best care. The pressure to
meet I and S grade call targets
can get in the way of spending
time with victims. It is a big
challenge for the Met, one that
we are continuing to work on.
But, here’s some good news:
Local Policing Model Tranche 1
boroughs improved their
response performance by
improved allocation of
resources to calls. We
know there is more
to do here which is
why we are
working with CCC
to improve how
we allocate calls
and how
dispatchers
communicate with officers on
the ground.
You need better tools to
investigate crime and DoI will
roll out tablet devices in 2014. It
follows a pilot of mobile CRIS in
Waltham Forest. You will be
able to input the crime report at
the scene instead of returning
to the station or staying late to
Shutterstock
22-24 Victims V3 The Job68.indd 22 19/09/2013 20:22
23. TOTAL VICTIM CARE 23
80%
SHARE THE RESULTS
Be sure that victim survey comments are
shared with any relevant officers through
supervisors and best practice is shared.
SEE IT IN ACTION
To read more about some of the top tips
for better Victim Care in action see our
story about Barnet on page 32.
of victims were
satisfied with the
service they got in
April-June 2013.
Your stories...
Here’s some imaginative
work being done on boroughs,
where the public is becoming
more complimentary about
the officers:
Q In Newham, Victim Support
provides volunteers to assist in
the CID office
Q Barnet volunteer police cadets
visit burglary victims and help
prevent repeat victimisation
Q Hillingdon, Barnet and
Lewisham provide local
victim care training for
their front-line officers
Q Newham calls burglary victims
for added reassurance and to
correctly identify their needs
Q Waltham Forest introduced
a crime reporting book
specifically for victims
of robbery, burglary and
violent crime, incorporating
information from the victim
care card and information
regarding local services
Q Bexley arranged a leadership
day for their inspectors and
sergeants during which victim
care played a key part
Q Wandsworth, Greenwich and
Kingston have all recently
provided face-to-face team
briefings for their front-line
officers to refresh messages
regarding areas where their
officers are challenged
Q Twickenham’s PCSOs were
trained in crime prevention by
a local security company.
So what’s next?
Where are we going
with Victim Care?
The Met set out four aims to
achieve by 2016
1. Victim care is central to our
activity and culture
2.We achieve the highest level
of victim satisfaction in UK
policing
3.Satisfaction of victims is
consistent across London
4.Satisfaction of victims is
consistent across communities.
do it. Devices in the future will
allow you to…
Q Generate and issue a CRIS
number at the scene
Q E-mail an e-victim care pack
(e-victim crime card and
crime leaflet)
Q Record a digital statement
Q Record an evidential
photograph (if required)
You told us that too
many crimes were passed
to CID or Beat Crimes,
which prevented effective
investigation and victim
care. So MetChange
launched the new crime
assessment policy alongside
LPM to ensure that
investigators’ workloads
are more manageable.
Victims are informed
of the likelihood of further
enquiries by the initial
investigator on the case.
So what’s next?
This Autumn, training in
victim care begins for 19,000
neighbourhood policing
officers. Officers will leave
understanding just what
improves victim satisfaction
and how this translates
into everyday actions.
22-24 Victims V3 The Job68.indd 23 19/09/2013 20:22
24. 24 OCT/NOV 2013 | THE JOB MAGAZINE
Our charity partner helps victims pick up the pieces after a crime
and plays an important part in our drive to offer better care
VICTIMSUPPORT
HELPSYOUGIVEA
BETTERSERVICE
Victim Support
provides vital,
practical help to
victims and witnesses of crime
and has close links to the Met.
With a history stretching back
nearly 40 years, it is the world’s
oldest organisation dedicated
to this type of work.
The help offered by Victim
Support can take many forms,
such as giving practical advice
to a burglary victim on
how to secure their home,
or standing alongside
an assault victim
as they fight for
compensation.
“Our volunteers are
trained to provide
expert emotional
support to those
affected by crimes
of all types, including
families bereaved
by murder or
manslaughter,” says Jeff
Gardner (pictured below),
who retired as a Met
Police Officer in
1997 and is now
the Director
responsible for
Victim Support
in London.
“It is vital,
rewarding work
and is something we
wouldn’t be able to carry out as
effectively without strong ties
to the Met.”
When a crime is reported to
police, the victim is referred to
Victim Support for an initial
assessment of their needs. Once
the charity’s victim care officer
– who is based at our Victim
Care Unit at the Elephant and
Castle – has decided what type
of help is required by
completing a tailored needs can require more dialogue
is sexual assault – victims
often need a lot of emotional
support, as well as
encouragement to persuade
them to give evidence.
Ursula Rabbitte is a
volunteer who specialises
in helping the victims
of serious sexual crime
and the families of
murder victims.
“I recall one woman
who had been raped
when she was much
younger, but the case only
came to court ten years
later,” she says. “We got her
to court through pure
collaboration. I attended the
police station with her and was
present when officers came to
talk to her at the house. To me,
Victim Support just does what
any good police officer would
like to be able to do if they had
the time.”
Jeff Gardner says: “The
cooperation of our services and
the Met’s helps the public
engage more successfully with
the criminal justice process.”
assessment, they will
then pass it on to a
volunteer in the
appropriate borough.
Inevitably, the level of
work with police officers
varies from case to case,
usually according to the type of
crime the victim has been party
to. One criminal activity that
To me, Victim
Support just does
what any good
police officer
would like to be
able to do if they
had more time...
Shutterstock
22-24 Victims V3 The Job68.indd 24 19/09/2013 20:22
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26. 26 OCT/NOV 2013 | THE JOB MAGAZINE
PERSONALITIES, TEAMS AND CHALLENGES
GAELS JUST
WANNA HAVE FUNThe Met’s Gaelic football team play at the sport’s spiritual home
In its tenth year, the Met’s Gaelic
football team – the Hendon Gaels
– have made history. The players
recently travelled to Dublin to
compete at Croke Park – official
home to all Gaelic sports – two
years after an 80-year ban on
members of the British security
services playing the sport
was lifted.
“As a fan of the sport, playing
at Croke Park is like playing
at Wembley Stadium for fans
of English football, or at the
Millennium Stadium for Welsh
rugby fans,” says Michael Byrne,
Hendon Gaels member.
In 1920, during the Irish War
of Independence, Croke Park
was the scene of the Bloody
Sunday massacre by the Royal Irish
Constabulary, supported by the
British Auxiliary Division. Police
entered the stadium during a Gaelic
football match and shot into the
crowd, killing 13 spectators and a
team captain.
The Gaelic Athletic Association
(GAA) then issued Rule 21, which
prohibited anyone from the British
security services from playing
Gaelic football. The rule wasn’t
repealed until 2001.
Gaelic football is the biggest
national sport played in Ireland,
and with a good number of Irish
and Northern Irish people working
for the Met, it didn’t take long for
a team to form. The Hendon Gaels
started life ten years ago and have
gone from strength to strength. The
team joined the London GAA and
have played in Dublin and Belfast,
Garda College in County Tipperary,
and even New York.
However, this year was the
first time they have played in
Croke Park, which has a capacity
of 82,000 people, as part of the
fifth Bi-Annual International
Tournament with Ireland’s An
Garda Siochana, the Police Service
of Northern Ireland, the New York
Police Department and the
Hendon Gaels.
Gaelic football is a fast-paced
sport that is a mixture of football
and rugby. It’s a 15-a-side game in
which players can pass the ball by
kicking or palming it. The goalposts
are the same as rugby goals, but
there's also a crossbar at the same
height as it is in football. Players
score by either kicking the ball
into the other team’s goal – worth
three points – or kicking or palming
the ball through the upright posts,
which is worth one point.
So if you fancy the chance to
take on a sport that has the best of
rugby and football, and offers the
chance to play at various venues,
then Hendon Gaels are for you.
Inset: the Gaels
at an earlier
competition in
New York
26-29 Met People V2 The Job68.indd 26 17/09/2013 08:55
27. MET PEOPLE 27
An NI officer goes
back home...
In another ‘first’ for relations across the Irish Sea,
Met officers were deployed to parts of Belfast that
have not been previously visited by UK forces.
In fact, mutual aid deployment to Northern
Ireland has already taken place twice this year
during two major events in the country’s capital:
the G8 summit and the Orange Order parades.
One of the officers deployed, a Central London
inspector, is a Belfast man who grew up there
during the Troubles. He left to join the Met and this
was the first time he had been deployed back to his
home country to assist the PSNI.
First, his team travelled to the Lough Erne
Resort in County Fermanagh, where the world's
leaders were attending the G8 annual summit.
The officer says: “At G8 we were posted on a jetty
on the Lough to prevent trespass and to manage
public order. When Peter Robinson, the First
Minister of Northern Ireland, and his deputy, Martin
McGuinness, arrived, I had a conversation with both
that I never thought I would have had. Northern
Ireland has changed an awful lot. The Troubles
stopped many years ago and I said to them that
despite everything they had helped to turn things
around – the country feels a lot safer now. That
would have been difficult for me to say to them a
few years ago.”
A few weeks later the officers returned to Belfast,
this time to help police at the disturbances at the
annual Orange Order parades. These marches, held
by some members of the Protestant community,
have faced opposition from nationalists and conflict
has arisen historically.
The officer explains: “This was the first time that
mutual aid officers had been deployed in such a
manner in Belfast. Although hostilities have relaxed,
there remains a dissident threat. Our role was to
ensure that any confrontations were prevented. It
was a challenge, but there was no trouble on our
part of the parade and we emerged unscathed.
“I’m proud that my colleagues were able to assist
the PSNI back home and do so professionally. They
said they felt safe and that ‘my wee country was a
beautiful one’. It was great to share the experience
and learn new public order tactics.”
Playing at Croke
Park is like playing at
Wembley for fans
of English football...
It’s free to join and everything
is provided.
“The club offers players a
network of people who love
the sport. This helps us to build
relationships with the Irish
community, travelling all across the
UK, Ireland and further afield,”
says Michael.
“Most importantly, it offers great
times with great people.”
To join, contact Hendon Gaels
through the email box on Aware.
DID YOU
KNOW?
Croke Park is the fourth largest
stadium in Europe, seating 82,300
people. While it was once a place
for only GAA sports, today it hosts
a wide variety of international sports
and major concerts.
26-29 Met People V2 The Job68.indd 27 17/09/2013 08:55
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Rolls-Royce
SEAT / smart
Volkswagen / Volvo
SYTNER AFFINITY
SPECIALISE IN THE
FOLLOWING PRESTIGE
BRANDS
Whether you are looking to upgrade your current vehicle, purchase a new or nearly new vehicle, request a
service or would like to arrange a test drive*, contact us today and we will assist you with your enquiry.
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John Reynolds jewellery is an independant family-run
business that specialises in the creation of beautiful and
unique fine jewellery.
With pieces designed and hand-made in our on-site
workshop, we use over 25 years’ experience and knowledge
to combine an extensive range of thoughtful designs with
an exquisite selection of diamonds and gemstones.
You may discover the perfect piece amongst the hundreds
of designs and styles we have available for you to view, or
alternatively you may wish to have a unique design of your
own commissioned for that special occasion.
Very special offers for members of the police force, civil
staff and armed forces.
John m reynolds Jewellery
Please contact our manager Spencer Kabel,
for further information or appointments.
0207 242 2646
info@jmrjewellery.co.uk
(incorporating Nutt & Oliver)
SOLICITORS FOR THE
METROPOLITAN POLICE
FRIENDLY SOCIETY
We are a long established firm of solicitors with
many years experience of assisting employees of the
Metropolitan Police Service with their legal
requirements in our specialised areas of
O Buying and Selling property
O Family and Divorce
O Wills, Probate and Trusts
We offer speedy and personal attention at senior
level, and at very competitive rates.
Telephone, e-mail or write for your quotation.
The Old Rectory, 29 Martin Lane,
London, EC4R 0AU
E-mail: ringhama@s-yj.co.uk
Telephone: 020 7623 9490
STAFFORDYOUNG JONES
The Job QP Top HPH Bottom Guide.indd 1 16/09/2013 11:19
29. MET PEOPLE 29
GettyImages,Shutterstock
Met angling
team hooks
the trophy
The Met Police Sea Angling Club is
celebrating after its A team won the National
Championships. The Met hosted this year’s
event, which took place off the coast of
Poole in Dorset, and sent three teams, each
comprising four anglers. The teams' hauls
included bass, wrasse, bream, gurnard,
dogfish, rays, conger eel and pouting – all of
which were returned to the sea alive.
Club Secretary Sergeant Chris Adams was
part of the A team that clinched the overall
win, along with Simon Norman, Paul Rowland
and Vernon Allen (all retired).
The other club members who took part
were: PC Owen Anthony (SO18) and AIO Tiny
Watton (TP Crime), and Dave Whitfield, Dave
Keel, Tim Peerless, Martin Poole, Nigel Whitely
and Paul Brogan (all retired).
If you want to help the Sea Angling
Club build on its success, contact
Chris.R.Abams@met.police.uk or Conrad.
Watton@met.police.uk
If any member of the Metropolitan Police Sailing
Club fancies a fun-filled day on the river, they can
now charter the club’s new RIB. Newly named
by Commissioner Sir Bernard Hogan-Howe, the
'Hot Pursuit' RIB – or rigid-hulled inflatable boat
– is an XS6.5 model, fitted with a Mercury 150hp
FourStroke outboard, which means it goes
quite fast…
GETTING TO GRIPS WITH HOT PURSUIT:
Q At full throttle the RIB can reach a
maximum speed of 45 knots.
Q The RIB holds six people.
Q She is fully equipped with an offshore
compass and GPS, plus all the necessary
safety equipment, including life jackets
and flares.
Q The RIB is available for private charter to
members who hold a level 2 qualification
or higher, together with a short-range
radio certificate.
Q In mid-season (October and April), the
RIB costs £105 per weekday and £115
per weekend day. During the low season
(November to March), it’s only £70 per day.
In the high season (May to September),
prices range from £120 to £130.
Q Call the sailing club on 0208 643 4292 to
join or book your days. Visit http://mpsc.
uk.com for more information.
CLUB'S NEW BOAT
DELIVERS THRILLS
WRASSE
BREAM
GURNARD
RAY
DOGFISH
POUTING
OCT/NOV 2013 | THE JOB MAGAZINE
26-29 Met People V3 The Job68.indd 29 18/09/2013 20:11
32. 32 OCT/NOV 2013 | THE JOB MAGAZINE WANT TO KNOW
Need to knowwant to know YOUR REGULAR GUIDE
TO WORKING SMARTER
Can’t get no
satisfaction?
Barnet did. And here’s how…
Total Victim Care is one of the
three pillars of Total Policing,
next to a Total War on Crime
and Total Professionalism. The
Met started out bottom of the
heap among all of the UK’s
forces for victim satisfaction.
But we’re working to change
that, and already the results
are improving. One
borough that’s
done consistently
well in victim
satisfaction
surveys is
Barnet (see
right). We talked
to Borough
Commander, Chief
Superintendent Adrian
Usher, about how they do it.
A ten per cent improvement in
a year is an impressive jump.
Where did you start?
One of the first things I did
when I started just over a year
ago was change our mission
statement. It’s simple: “In
Barnet we will treat every victim
as though they are a member
of our own family and leave no
stone unturned in our relentless
pursuit of offenders as part of
our total war on crime.”
How do you put that
into practice?
We broke that statement into
four bits and reinforce them
in our training. But the Senior
Leadership Team (SLT) and I also
convey the message constantly to
staff. So we tell them at training
days, on parades and using internal
comms channels. We also had a
poster campaign which reminded
them that they have a window when
dealing with the victim to make
a difference. They have
to be reassured when
you walk away that
they feel safe in their
homes – you might
see 20 victims a day,
but each one has to
go on living where
they’re living.
Aren't officers being made
into agony aunts?
No, the staff want to do this.
PCs, PSs, DCs and DSs – they all
want to do this. But in a world of
austerity and shrinking resources
and pressures on performance, we
can sometimes lose sight of what’s
important, which is delivering a really
good service.
What else have you done?
The last borough commander
commendation ceremony was
solely for people who had provided
outstanding service to victims. We
have a forum where good service
can be reported quickly to the SLT
and we can go and congratulate the
officer or staff member.
What advice do you
have for other
officers who want
to improve their
level of service?
Remember that the
public do not often
think that the follow-up
investigation is as good as
the initial response. So we’ve
taught our officers that their
crime report should finish with
the words “I have phoned the
victim and we have agreed...”
Phone the victims and say:
"I have done forensics, CCTV,
witness appeals, talked to the
neighbours – all those things.
Is there anything else that you
think I can do? Because I think
I’ve followed every investigative
lead I can." You can get the
victim’s agreement once
they understand what you’ve
done. It’s that final phone call
that reassures the victim, and
reassurance is the key to this.
Victim care is one of the only
areas of policing where the
officers have complete control
of the outcome. By simply
asking “how are you?” after
filling out the CRIS you can
make a world of difference.
Do something practical for the
victim. Offer to help with their
insurance company or finding
a locksmith. Tell them they’ll
get a visit from a PCSO in case
there’s anything else they
need. Show the victim that
you care. The test should be: if
it was your family would you
be satisfied with what you just
did? If it’s ‘no’, then go back.
82%
The peak
satisfaction level
recorded in Barnet
in just over a year
through the user
satisfaction survey,
going up 10%
from 72%
32 Want to know V2 The Job68.indd 32 17/09/2013 08:51
