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Designing Invisible Software at x.ai

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The days of websites and apps are coming to an end. Google Now, Apple Siri, Amazon Echo and of course, x.ai are interacting with users in natural ways. Users don’t have to learn the UI nor any specialized commands. Simply speak or write to these services and they’ll cater to your needs. What does it take to design and implement such software? How is it different from the traditional UI/UX design? In this talk, we’ll discuss how x.ai builds Amy, our Artificial Intelligence that coordinates meetings for you.

Publié dans : Design
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Designing Invisible Software at x.ai

  1. 1. x.ai a personal assistant who schedules meetings for you August 2015 NEW YORK CITY VISIT X.AI TO JOIN THE WAITLIST Designing Invisible Software @alexpoon06 @xdotai
  2. 2. What’s x.ai? Magically Schedule Meetings cc: amy@x.ai
  3. 3. Pain Solution Jane Alex Jane Amy@x.ai Alex CC: Amy @ x.ai “Amy, please set something up for John and I next week.”
  4. 4. http://www.scholargeek.org/files/Editor/black-agent-male.png http://call-center-world.com/wp-content/uploads/2014/06/Smiling-Male-Customer-Support-Call-Center-Agent-Open-Access-BPO.jpg http://www.erecruitsolutions.co.uk/wp-content/uploads/2015/01/call-centre.png
  5. 5. http://img.diytrade.com/cdimg/352497/1469658/0/1123900526/TV_remote_control.jpg
  6. 6. http://static1.squarespace. com/static/54126869e4b0532e6cb7759c/t/547d4ff3e4b009320b696c3a/1417498
  7. 7. http://www.eosensa.com/en/wp-content/uploads/2015/06/tech.jpg
  8. 8. Machine Learning http://www.vccafe.com/wp-content/uploads/2012/10/AWS-Overview-of-Services.jpg
  9. 9. https://www.mysliderule.com/blog/wp-content/uploads/2014/09/Selection_063.png
  10. 10. http://www.cs.sfu.ca/~anoop/teaching/CMPT-413-Spring-2014/images/cmpt413wordle.png
  11. 11. http://www.americansouthwest.net/utah/photographs700/druid1.jpg
  12. 12. http://spectrum.ieee.org/image/1555672
  13. 13. https://aheinakroon.files.wordpress.com/2012/09/repliee-q2.jpg
  14. 14. https://inmypurplereverie.files.wordpress.com/2014/04/magic_mist.jpg
  15. 15. https://localscrabble.files.wordpress.com/2011/11/scrabble.jpg
  16. 16. https://www.corporategray.com/cgo/Images/Job_Fair_Image.
  17. 17. ● ● ● ● http://img09.deviantart.net/bc38/i/2010/307/0/e/robot_sketches_by_iririv-d323h60.jpg
  18. 18. https://lh6.ggpht.com/UG7s9slm3NB6yiRGjmRWgh0V5udeuTZId3VTvwZdYWKl7KmirJA6eCYWlErlpQH-OLXn=h900
  19. 19. Example
  20. 20. Review Amy’s Actions Hi Alex, Happy to help. Please see below for my correspondence with Anna. ===================== Meeting request sent in at: Jul 27, 6:54 PM EDT ------------------------------------ 1. Anna: Jul 30, 7:44 PM EDT Hi Alex, It's great to hear from you. Someone scheduled a meeting with me using your product (Amy) back in May. Could I schedule a call with Alex for Wednesday, September 9th? ------------------------------------ 2. Amy: Jul 30, 7:49 PM EDT Hi Anna, Happy to get something on Alex's calendar. Does Monday, Sep 7 at 3:00 PM EDT work? Alternatively, Alex is available Tuesday, Sep 8 at 10:00 AM EDT or Wednesday, Sep 9 at 2:00 PM. What's the best number for Alex to call? Amy ------------------------------------ 3. Anna: Jul 30, 7:57 PM EDT I am able to talk with Alex on Wednesday, August 5th at 2:00 pm. A Skype or Google Hangout is the best method to conduct the interview. But my phone number is (xxx) xxx-xxxx. ------------------------------------ 4. Amy: Jul 30, 8:30 PM EDT Invitation: Anna, Alex | Skype ------------------------------------ 5. Amy: Jul 30, 8:30 PM EDT Hi Anna, Thanks for letting me know. I'll send out an invite. Amy ===================== If you have any additional questions about this meeting, just let me know. Amy
  21. 21. ● ● ● ●
  22. 22. alex @ human.x.ai coo and founder 25 Broadway. 9th Floor New York, 10004 NY E: hello@x.ai T: @xdotai Visit x.ai to join the waitlist